Car-X Tire & Auto

★☆☆☆☆
  • 8225 US Route 42

    Florence, KY 41042

    Map & Directions
  • 859-371-3775

About Car-X Tire & Auto

Categories
  • Auto Body Paint & Repair
  • Tires
  • Brake Repair
  • Oil Changes
Hours
M-F 7:30am-6pm, Sa 7:30am-4:30pm, Su Closed
Associations
  • ASE-Automotive Service Excellence
  • BBB-Better Business Bureau
  • MAP-Motorist Assurance Program
Year Established
  • 1971
Keywords
  • Auto Repair
  • Brakes
  • Tires
  • Mufflers
  • Discount Tires
Products
  • Brakes
  • Tires
  • Mufflers & Exhaust
  • CV Shafts & Joints
  • Electrical Accessories
  • Serpentine Belt
  • Shocks & Struts
  • Springs & Suspension
Services
  • ABS Repair
  • Alternators & Starters
  • Axle Repair
  • Driveline Repair
  • Electrical Systems
  • Emission Repair
  • Four-Wheel Drive Repair
  • Steering System
  • Radiator Repair & Service
  • Oil Change

Automotive

Automotive
More choices in Florence:
Resultset_next

Midas

3822 Dixie Hwy Erlanger, KY

Resultset_next

Midas

8220 US Highway 42 Florence, AL

1.0 1
Hi! Sign in to let us know how Car-X Tire & Auto was?
Write a Review
.

Strongly urge to AVOID this place at all costs. Had the worst car repair experience of my life here. Leadership is astoundingly incompetent and greedy, and mechanics are not provided with the necessary training or equipment for the job - not at all what you would expect from a professional repair shop. The manager and regional manager conduct extremely unethical business practices. If I can help just one person out there to avoid being scammed by con artist Car-X as I was, then I will consider this post a success. Customers deserve to know who they are doing business with, so here is a very abbreviated version of my story (read the whole post get the full picture, or skip to the bottom paragraph for the satisfying ending):

In the middle of the blazing summer, the cold air in my car stopped working and driver's floorboard was frequently wet. Unaware of the hellhole I was about to step into, I took the vehicle to Car-X to have them inspect for A/C issues. The mechanic, who was a family friend that was working there, gave me a printed estimate and graciously explained to me in detail why the "Evaporator Core" needed to be replaced. I took the estimate home for consideration.

I took the car in weeks later for a repair appointment. In a strange, contradictory pivot, the manager (Tony) said that particular mechanic no longer worked there, and that the original quote was "garbage" (His words exactly). Confused and suspicious, yet trusting the benefit of a doubt, I approved another inspection. They changed the diagnosis and told me that only the "Compressor" needed to be replaced. In hindsight, this contradiction was extremely shady, and I should have sought out a second opinion at this point to verify the true problem. Foolishly trusting their word, I paid for replacement of the "Compressor" for a total of over $1,100 charged to my credit card. The cold air worked for one week before breaking again.

Obviously upset that the problem was not fixed, I took it back to Car-X for an explanation. Tony the manager explained in a disturbingly cheery manner that the "Evaporator Core" (Original diagnosed problem) now needed to be replaced and it would cost an additional $900+ to complete the job. Stunned by his nonchalant demeanor in presenting this supposedly unexpected expense, I began to wonder if he was expecting my call for a return visit all along. He tried to explain that it was purely a coincidence that the "Evaporator Core;" the part they had originally identified as the issue but had later suspiciously changed their mind on, had now gone out only a week after they supposedly "fixed" my A/C unit. At this point I definitely felt like I was being conned. I asked if he would prefer to speak in his office, away from other customers, to which he declined. I calmly explained my frustration and suspicion that the $1,100+ "fix" lasted only a week. I questioned the validity of the "repairs" that had been done, and why the original inspection identified the correct problem part, but was dismissed as "garbage."

In light of the mounting inconsistencies, I respectfully asked that they do the right thing and either finish the job they were hired to do, at the original agreed upon price I had already paid, or else give a full refund for incomplete/incompetent service. Still not showing an ounce of empathy, this manager became aggressively standoffish, escalating the conversation to a heated debate right at the front desk as several other customers watched with wide eyes.

After getting a distasteful sense for the dishonest, unethical business practices of Car-X and it's senior staff, I decided to take matters into my own hands. I filed a dispute with my credit card provider, wrote a five page letter including documentation of the inconsistencies, as well as a written statement from the mechanic that did the original inspection - clearly stating his findings and the reason that the "Evaporator Core" was indeed the issue and that replacing it was the most cost-effective route. Now, about 5 months after the original visit, the dispute has been resolved in my favor and Car-X did not get a dime from me. I hope that anyone who reads this will heed my advice and steer clear of this place and it's greedy, dishonest, incompetent owners. If by some chance you are reading this too late, hopefully you paid with a credit card and can dispute it like I did. It boils my blood to think that they have likely gotten away with scamming people like this countless times. After researching and talking with friends that have dealt with them, it seems many people have experienced shady business dealings with them as well. This company obviously does not care about maintaining a brand of integrity. They refuse to own their mistakes and make situations like this right. Save yourself money and the headache of dealing with dishonest people, STEER CLEAR of Car-X.

1
★☆☆☆☆

Strongly urge to AVOID this place at all costs. Had the worst car repair experience of my life here. Leadership is astoundingly incompetent and greedy, and mechanics are not provided with the necessary training or equipment for the job - not at all what you would expect from a professional repair shop. The manager and regional manager conduct extremely unethical business practices. If I can help just one person out there to avoid being scammed by con artist Car-X as I was, then I will consider this post a success. Customers deserve to know who they are doing business with, so here is a very abbreviated version of my story (read the whole post get the full picture, or skip to the bottom paragraph for the satisfying ending):

In the middle of the blazing summer, the cold air in my car stopped working and driver's floorboard was frequently wet. Unaware of the hellhole I was about to step into, I took the vehicle to Car-X to have them inspect for A/C issues. The mechanic, who was a family friend that was working there, gave me a printed estimate and graciously explained to me in detail why the "Evaporator Core" needed to be replaced. I took the estimate home for consideration.

I took the car in weeks later for a repair appointment. In a strange, contradictory pivot, the manager (Tony) said that particular mechanic no longer worked there, and that the original quote was "garbage" (His words exactly). Confused and suspicious, yet trusting the benefit of a doubt, I approved another inspection. They changed the diagnosis and told me that only the "Compressor" needed to be replaced. In hindsight, this contradiction was extremely shady, and I should have sought out a second opinion at this point to verify the true problem. Foolishly trusting their word, I paid for replacement of the "Compressor" for a total of over $1,100 charged to my credit card. The cold air worked for one week before breaking again.

Obviously upset that the problem was not fixed, I took it back to Car-X for an explanation. Tony the manager explained in a disturbingly cheery manner that the "Evaporator Core" (Original diagnosed problem) now needed to be replaced and it would cost an additional $900+ to complete the job. Stunned by his nonchalant demeanor in presenting this supposedly unexpected expense, I began to wonder if he was expecting my call for a return visit all along. He tried to explain that it was purely a coincidence that the "Evaporator Core;" the part they had originally identified as the issue but had later suspiciously changed their mind on, had now gone out only a week after they supposedly "fixed" my A/C unit. At this point I definitely felt like I was being conned. I asked if he would prefer to speak in his office, away from other customers, to which he declined. I calmly explained my frustration and suspicion that the $1,100+ "fix" lasted only a week. I questioned the validity of the "repairs" that had been done, and why the original inspection identified the correct problem part, but was dismissed as "garbage."

In light of the mounting inconsistencies, I respectfully asked that they do the right thing and either finish the job they were hired to do, at the original agreed upon price I had already paid, or else give a full refund for incomplete/incompetent service. Still not showing an ounce of empathy, this manager became aggressively standoffish, escalating the conversation to a heated debate right at the front desk as several other customers watched with wide eyes.

After getting a distasteful sense for the dishonest, unethical business practices of Car-X and it's senior staff, I decided to take matters into my own hands. I filed a dispute with my credit card provider, wrote a five page letter including documentation of the inconsistencies, as well as a written statement from the mechanic that did the original inspection - clearly stating his findings and the reason that the "Evaporator Core" was indeed the issue and that replacing it was the most cost-effective route. Now, about 5 months after the original visit, the dispute has been resolved in my favor and Car-X did not get a dime from me. I hope that anyone who reads this will heed my advice and steer clear of this place and it's greedy, dishonest, incompetent owners. If by some chance you are reading this too late, hopefully you paid with a credit card and can dispute it like I did. It boils my blood to think that they have likely gotten away with scamming people like this countless times. After researching and talking with friends that have dealt with them, it seems many people have experienced shady business dealings with them as well. This company obviously does not care about maintaining a brand of integrity. They refuse to own their mistakes and make situations like this right. Save yourself money and the headache of dealing with dishonest people, STEER CLEAR of Car-X.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Car-X Tire & Auto

Car-X Tire & Auto in Florence, KY is your one stop for oil changes, brakes, tires and all your auto repair needs.



Why Car-X Tire & Auto?



Fast

You need your car, and your car needs us. We will service or repair your vehicle as quickly and affordably as possible. Every time.



Affordable

We’ll never try to sell you something you don’t need, and we’ll always give you the best service for the best price.



Reliable

Locally owned and operated, Car-X Tire and Auto is just around the corner. For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it.



With more than 140 locations across the U.S., Car-X is known for one thing—quality automotive service.





Our Story...

Founded in 1971 by a group of experienced muffler shop owners, Car-X began as an exhaust specialist. Today, the company has grown to become one of the nation’s leading automotive service experts, providing just about any automotive repair you can imagine.



Locally owned and operated for over 40 years, Car-X has a reputation of providing exceptional service, and we continue to strive to exceed the expectations of every customer who walks through our doors.

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Car-X Tire & Auto, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review