Hansen's Cakes

I bought a wedding cake here (2) years ago and it was the best wedding cake by far as far as the complements from the guests. Two weeks ago I bought a birthday cake for my fathers 75 Birthday. The guests are still asking where I bought it. Go Hansen's. I will be there again and again if this keeps up.

If you are looking for a cake for a birthday or wedding or any event, Hansen's has many to choose from. They are very decorative and pretty. One of the ones I like is the choc cakes choc chip cream,... delicious! They have been in business for decades and the sales people are just a pleasant to talk to. Very knowledgable. Prices are slightly higher but you are definitely in for a treat for that sweet tooth

I chose this bakery to make a cake for a very special occasion due to good reviews, and they made the most awful looking, embarrassing, inappropriate cake which left me in tears. I had even picked out one of their pre-fab options, and the cake I got was nothing like the one I ordered. (see photos) And to make things worse, they offered no help or refund or even an apology. They were rude and unprofessional. I just wanted to warn others who might be thinking about trusting this bakery for something important, like a wedding or important birthday.

Reason to Come Back: Great Birthday Cakes (or any cakes)
"Yummy, inexpensive cakes that are perfect for occasion. The experience of going there is also a trip, as it looks more like an office than a bakery, other than the 100s of cakes on display. Not sure what they are talking about in terms of the "rush fee," but they do have free samples which are worth the trip." bring a cup of coffee

Hansen Cake caters to and Movie Stars and Los Angeles Who s Who for a good reason they make the Very Best Cake and have the very Best Service in Los Angleles. I am just a average Joe but i go there to eat like a King and be treated like a King. If you have a special event planed you have to check out Hansen Cakes I highly recommend them.

Cake tasted good but the design that arrived was not the one I ordered. That would normally be disappointing but this happened to be my wedding cake. It arrived with tacky floral design. I still have copy of order that said "no floral designs." Worse yet was the way we were treated when we contacted Hansen's about the mistake later. Someone called and asked my wife to send a picture of the cake. She did and they followed up with a terse email claiming the order was correct (as if they did not even look at the flowers on the cake and the "no floral designs" on the picture. When my wife asked them to please re-examine the picture they literally just sent back the same email without bothering to address any logic. This happened multiple times- ignoring any new questions she asked. I then emailed him and simply asked for a phone number to contact him about an incorrect cake. He repeatedly refused to give me his phone number with no explanation, instead peppering me with questions about my order that I kept explaining I would be happy to answer over the phone.

I was picking up my sister's baby shower cake over an hour prior to the event because pick-up was mentioned as 9AM. After 15 minutes of searching for the file, they note no pick-up time on faxed paperwork and claim cake will be delayed until 1:30pm, when the event is at 12pm. I was MCing the event and told all employees I had to be there...they made me wait until 12:10pm to speak to the supervisor at Beverly Hills, even though supervisor claims she called in to the show room to speak to me. Showroom supervisor failed to let me know of this call and only got me on the phone with supervisor once I demanded to speak to her. I requested free delivery because I had to leave and they told me they were short on delivery trucks, so they could not.
Mr. Hansen apparently offered to refund the cake, but this meant we would be left with no cake! Baby shower with no cake? Absurd! No offer to refund portion of the cake or give coupons for future purchase.
I was treated like a piece of meat at their showroom..many other disgruntled customers waiting for their cakes. One other man was still waiting for his cake after I left the showroom 1 1/2 hours later. I can't believe I missed the first part of my sister's first baby shower that I was MCing because my issue was not attended to promptly and properly.

The Beverly Hills supervisor was calming and nice, but I felt nothing was done to alleviate the situation. Most companies would offer a discount or make a true effort to deliver for free.

Hansen's Cakes has an ego problem. They have made good-tasting cakes, so they ride off of that factor...however, the POOR customer service is not worth the value, in my opinion. That $400 dollars could have been taken elsewhere...and next time it will.

ALSO, last May, Hansen's sent me a cake with the wrong colors. I had asked for pale green (celadon) and peach/pink accents as it was in the picture, and I received a cake with KELLY GREEN and NEON ORANGE flowers. So unbelievably tacky, but I chose not to make a fuss of it at the time. This time, I won't budge on being treated so poorly!

I BUY ALL MY CAKES THERE -- WEDDING, BIRTHDAY, ETC. THEIR CAKES ARE THE BEST ANYWHERE. I HIGHLY RECOMMEND HANSEN'S FOR ALL YOUR CAKE NEEDS. IF YOU WANT, THEY WILL LET YOU SAMPLE THE CAKES BEFORE YOU DECIDE WHICH TO ORDER.

What I love about this place most is the samples, and creativity of the cake designers.. I've purchased from Hansens on many occassions and have always been satisfied with the product. The customer service isn't as great but overall I can deal with it because the cakes are delicious. I agree with another review some cakes are sweet but this is why they have samples available so that you can taste test before you order. I also love the fact that they allow you to take your time and don't pressure you when ordering and have Great Designs.

PROS: Samples Samples Samples
CONS: Parking is hard to find

I usually hate writing bad reviews - and I usually don't. Most of my reviews are usually above average reviews, however, I feel a need to let customers beware of this bakery. The staff was friendly to me in the beginning, but once they know they've got you hooked, it's hard to get loose.

They made some very noticiable mistakes on my cake and they won't give me a refund or a discount of any kind. I even brought back 95% of the cake (the cake flavor was wrong as well as the design). But still, they "couldn't help me," was all I got. I drove all the way from Beverly Hills to their main location too - that was a waste of an hour trying to get something I deserve.

PROS: Very Poor Customer Service. Wrong design & cake flavor.
CONS: Quality of Cake was ok. A little dry and too sweet.

Why should a customer pay for something they did not order. When I brought in my design idea (on paper) for my son's birthday, they couldn't even get the design correct. The coloring for the theme was completely off; how did dark red get to looking like a pinkish-orange color? I understand that my son (who's 5) won't know the difference, but the pictures my guests and family will be taking at the party will know.

Worst of all, the best they can do is give me a discount for an order for next time. I'm never going back. The cake itself is ok; they can try a little harder on making the cake more moist. However, I don't come to this place for the best tasting cakes, just the designs. But since they messed that up, plus the unsatisfactory customer service, I won't be going there anymore at all.

PROS: Good designs, if they get it right.
CONS: Poor customer service. Average tasting cakes.

I think the worst complaint I have about this bakery is its service. The person I spoke with was very stuck-up and had a very condescending attitude towards us. Okay, Im sorry that we dont really know how to choose a wedding cake its only our first marriage. Maybe it was a bad day, however, I doubt that. When we saw our cake for the first time at the reception, it didnt even look like what we ordered.

The design on the side of the cake was completely off and the color of the cake was white we ordered an ivory color to match our theme. To add insult to injury, the flavor for one of the cake tiers was of a different flavor (we specifically ordered fresh strawberries but was provided with strawberry mousse a mixture of cream and jam I think). We tried to get some sort of compensation (through a letter and several phone calls) for the damages it caused on our Wedding, but was never refunded one penny. One of the worst customer services Ive seen in a very long time. We paid a lot of money f

PROS: The cake itself is okay - however, icing is too sweet and cake is too dry.
CONS: Very poor service (in ordering the cake and receiving the cake).