Rairdon's Subaru of Auburn

★★★★☆
  • 3025 Auburn Way N

    Auburn, WA 98002

    Map & Directions
  • 253-737-1345

About Rairdon's Subaru of Auburn

Categories
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  • Custom Car Dealers
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  • Subaru
  • Subaru
  • Subaru
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Details
  • Subaru
Hours
M-Sa 9am-8pm, Su 10am-7pm
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Keywords
  • subaru accessories
  • subaru parts
  • pre-owned subaru
  • subaru dealership
  • subaru service
  • new subaru
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  • subaru service department
4.303 33
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.

This is a good dealership and we just bought our 2nd Subaru from them. We love the car and dealership is acceptable.

Pros:
It was not high pressure.
There was no timeline associated with test drives and considerations.
The staff was friendly and courteous.

Cons:
When we decided what we wanted in the car, we found that they didn't have that exact car in stock. No big deal, we can order it. Now started the nickel and dime game. Every car on the lot (in inventory) has the mats and privacy screen and a few other features that we were looking for, included in the price. If we ordered a new car, we had to buy all of these things at an additional cost.

I almost put down the $500 fully refundable deposit on the car I wanted so that it would come in, so that I could cancel the order and let the car now be "in inventory" where these things would not cost extra, and then buy it.

Fortunately, there was one on the lot that was our 2nd choice of color that we decided on so that we didn't have to play that game.

So, whould I use them again? Yes, as it is the car that I like and the dealer is a means to end. Do your homework, know what you want, think it over, then buy it if that is right for you. These guys will do a pretty good deal for you.

3
★★★☆☆

This is a good dealership and we just bought our 2nd Subaru from them. We love the car and dealership is acceptable.

Pros:
It was not high pressure.
There was no timeline associated with test drives and considerations.
The staff was friendly and courteous.

Cons:
When we decided what we wanted in the car, we found that they didn't have that exact car in stock. No big deal, we can order it. Now started the nickel and dime game. Every car on the lot (in inventory) has the mats and privacy screen and a few other features that we were looking for, included in the price. If we ordered a new car, we had to buy all of these things at an additional cost.

I almost put down the $500 fully refundable deposit on the car I wanted so that it would come in, so that I could cancel the order and let the car now be "in inventory" where these things would not cost extra, and then buy it.

Fortunately, there was one on the lot that was our 2nd choice of color that we decided on so that we didn't have to play that game.

So, whould I use them again? Yes, as it is the car that I like and the dealer is a means to end. Do your homework, know what you want, think it over, then buy it if that is right for you. These guys will do a pretty good deal for you.

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This my second Subaru Outback, first a 2005 2.5XT and now a 2012 3.5R Limited. I am very pleased with the Subaru product. My 2005 I bought at Titus in Tacoma; since I lived in that city at the time of purchase. The 2012 I bought at Mike Scarff since I now live much closer to Auburn than I do to Tacoma.
I did have some work done on the 2005 at Scarff, and I was pleased with the customer service at Scarff's service department. A friend of mine purchased an Outback and he was pleased with the experience at Scarff Subaru.
Keith, the sales representative was very helpful as well as knowledgable, and pleasant to work with. I particularly liked the fact that I never felt any pressure to make a purchase. Had I felt pressured, I would have simply walked away and probably either would have gone back to Titus, or Walker in Renton.
My only disappointment is with the quotes I received from the sales manager at Mike Scarff for the purchase price of my 2005 Outback. This car had but one owner, me, had been well cared for, kept in a garage when not driven, and had relatively low mileage, ~42,900. The car had a turbo charged Boxer, 5-speed manual transmission as well as an upgraded interior with a Momo trim package.
On my first visit to Mike Scarff, I was given a quote of $11,750.00 for the '05, when I took some '12 models for test drives. I was not able to return to Scarff for Subaru for more than a month due to business travel. The '05 remained in the garage for the time I was gone, and not driven.
For my return to Scarff, the same car, with only a few more miles on it since my first visit now earned a quote $250.00 less than the original quote. There was no change at all with the car between the visits.
This experience was my only disappointment when dealing with Mike Scarff Subaru.

4
★★★★☆

This my second Subaru Outback, first a 2005 2.5XT and now a 2012 3.5R Limited. I am very pleased with the Subaru product. My 2005 I bought at Titus in Tacoma; since I lived in that city at the time of purchase. The 2012 I bought at Mike Scarff since I now live much closer to Auburn than I do to Tacoma.
I did have some work done on the 2005 at Scarff, and I was pleased with the customer service at Scarff's service department. A friend of mine purchased an Outback and he was pleased with the experience at Scarff Subaru.
Keith, the sales representative was very helpful as well as knowledgable, and pleasant to work with. I particularly liked the fact that I never felt any pressure to make a purchase. Had I felt pressured, I would have simply walked away and probably either would have gone back to Titus, or Walker in Renton.
My only disappointment is with the quotes I received from the sales manager at Mike Scarff for the purchase price of my 2005 Outback. This car had but one owner, me, had been well cared for, kept in a garage when not driven, and had relatively low mileage, ~42,900. The car had a turbo charged Boxer, 5-speed manual transmission as well as an upgraded interior with a Momo trim package.
On my first visit to Mike Scarff, I was given a quote of $11,750.00 for the '05, when I took some '12 models for test drives. I was not able to return to Scarff for Subaru for more than a month due to business travel. The '05 remained in the garage for the time I was gone, and not driven.
For my return to Scarff, the same car, with only a few more miles on it since my first visit now earned a quote $250.00 less than the original quote. There was no change at all with the car between the visits.
This experience was my only disappointment when dealing with Mike Scarff Subaru.

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.

I purchased a used car and I'm very happy with it. The staff was friendly and courteous. They aren't pushy and very straight forward. It was probably one my most painless car purchases ever.

Thank you all.

4
★★★★☆

I purchased a used car and I'm very happy with it. The staff was friendly and courteous. They aren't pushy and very straight forward. It was probably one my most painless car purchases ever.

Thank you all.

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.

I like when you walk in they don't all come and bug you to buy a car, they were very friendly and my son got the car he was looking for, they did a great job and we will go there again when we consider getting another car.

4
★★★★☆

I like when you walk in they don't all come and bug you to buy a car, they were very friendly and my son got the car he was looking for, they did a great job and we will go there again when we consider getting another car.

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I already knew what car I wanted when I got to the dealership. Ray Heck greeted me and answered all the questions thart I had. i was very pleased with my experience...everyone was friendly and listened to what I had to say. I love my new 2012 Forrester. I would recommend Mike Scarff Subaru to everyone.

5
★★★★★

I already knew what car I wanted when I got to the dealership. Ray Heck greeted me and answered all the questions thart I had. i was very pleased with my experience...everyone was friendly and listened to what I had to say. I love my new 2012 Forrester. I would recommend Mike Scarff Subaru to everyone.

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.

Not a painful car buying experience. I liked the straight forward no nonsense approach. Completed everything in three hours.

I did the initial car buying investigation on the internet. The sales person at Mike Scarff sent back a professional, concise quote, in good well written English. Not so with other dealers.

5
★★★★★

Not a painful car buying experience. I liked the straight forward no nonsense approach. Completed everything in three hours.

I did the initial car buying investigation on the internet. The sales person at Mike Scarff sent back a professional, concise quote, in good well written English. Not so with other dealers.

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.

Gabe Scott was a great guy helpfull, honest,direct. My son first car and besides the car, he needed to learn the process. I'm so glad we started at other dealers and ended with Scarff of Auburn. The process took less that an hour, the car was re-cleaned, fueled and we were off. The car buying experience was awsome thank you so much. Michael & James

5
★★★★★

Gabe Scott was a great guy helpfull, honest,direct. My son first car and besides the car, he needed to learn the process. I'm so glad we started at other dealers and ended with Scarff of Auburn. The process took less that an hour, the car was re-cleaned, fueled and we were off. The car buying experience was awsome thank you so much. Michael & James

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Just recently bought a 2011 wrx from Mike Scarff dealer and had good service. I worked with Keith Hall on the purchase of the vehicle and he was very professional and not pushy at all. I did end up buying the car fast and was not intending to buy that night but when you have been considering buying one of these cars for 6+ years i knew the time was now. Keith and Joel worked in a timley manner and even though they close at 8 they stayed almost till 9'o clock getting the sale done for me. Thanks guys

4
★★★★☆

Just recently bought a 2011 wrx from Mike Scarff dealer and had good service. I worked with Keith Hall on the purchase of the vehicle and he was very professional and not pushy at all. I did end up buying the car fast and was not intending to buy that night but when you have been considering buying one of these cars for 6+ years i knew the time was now. Keith and Joel worked in a timley manner and even though they close at 8 they stayed almost till 9'o clock getting the sale done for me. Thanks guys

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Very Welcoming, Dealers didn't try to force an offer upon me they gave me space and was very informative.\r

3
★★★★★

Very Welcoming, Dealers didn't try to force an offer upon me they gave me space and was very informative.\r

.

Honest, thoughtful, respectful, knowledgable. It was being able to to disarm my Deflector Shields when talking with Andrew and the rest of the staff. Thanks.

3
★★★★★

Honest, thoughtful, respectful, knowledgable. It was being able to to disarm my Deflector Shields when talking with Andrew and the rest of the staff. Thanks.

.

we were pleasantly surprised to have a stress free experience buying and trading our old Subaru. Thank you for the way you do business. This is the way all cars should be sold.

3
★★★★★

we were pleasantly surprised to have a stress free experience buying and trading our old Subaru. Thank you for the way you do business. This is the way all cars should be sold.

.

Very professional. Ray was an excellent sales rep. Knew his stuff. Wasn't pushy. Felt like a very honest deal. Appreciated the hassle-free experience very much. Thank you.

3
★★★★★

Very professional. Ray was an excellent sales rep. Knew his stuff. Wasn't pushy. Felt like a very honest deal. Appreciated the hassle-free experience very much. Thank you.

.

The experience was very good. Dennis impressed us and the immediate relationship we formed sold the car. Thanks.

3
★★★★★

The experience was very good. Dennis impressed us and the immediate relationship we formed sold the car. Thanks.

.

I recently bought a 2007 Toyota 4Runner trade-in from Mike Scarff and i had all kinds of problems with this dealership after i bought the car. This is the letter i sent him...

My wife and I recently purchased a used trade in 2007 Toyota 4Runner from your Subaru dealership on Auburn Way. Within a week of the buy the car was having transmission problems. I understand that these things happen with used cars and it was just plain bad luck. So we took it into your service department where they took it with great care and gave us a free loaner. This was on Sept. 10th and I figured they would call me sometime in the week to tell me the problem and when it would be fixed.

I didn't hear from them for 8 days and was growing worried. So I gave them a call and asked what was wrong. I was told from either Randy or Brian from the service center that it might be the transmission but we are not sure. They were waiting for an inspector to come out to check it out. This again was eight days without hearing from them.

I then called your general manager Gary Gustafson to tell him about the situation and if he could hurry the process along because my wife and I were upset over the situation. Mr, Gustafson gave me the intention that he was doing everything he could to get me my car as soon as possible. I was then called by him later that day and he told me that the part has been ordered and that it will be here Thursday the 23rd and we will be taking it home on Friday the 24th. Friday the 24th came around and i got no calls, so i called and i was told that the part he ordered on Monday wasn't approved by the warranty company so he had to cancel that order and they will send the part that is needed for my car sometime.

I felt that this kind of communication was unacceptable towards a customer, so I went to the dealership in person to let Mr. Gustafson know that I was disappointed and my wife and I were feeling very unfairly with this whole process. Right when we went into see him, I told him the situation and the first thing he said was, "well then give the car back". Gary continued to mock us by just saying "okay" and "all right" with all of the problems we have had and that he was the General Manager and the owner and he could do whatever he wanted. He then called my wife unrealistic because she didn't feel safe in the loaner cars and just wanted her car back, in which she was told, "would be soon". He felt that he has bent over backwards for us and that he will do nothing for us. We felt that we had kept our cool for as long as we could and we have heard nothing but great things about your company but this was completely out of line.

From the meeting I had with Gary, we got the feeling that he didn't care who we were, what we had to say, or anything that was negative. All he told us is that the part will get fixed when it gets fixed and that may be awhile now. So now I am wondering if his emotions will carry over to our car and it will be fixed poorly if at all.

I am writing you because I wanted to tell you about the poor customer service I had with what he called himself "the owner" and that I felt as if we meant nothing to his business.

I would very much appreciate a phone call or an email from you regarding this situation and I thank you very much for your time.

This is what i got back from him:

Ross,

I'm sorry that you have had to wait so long to get your 2007 Toyota repaired under our 3 month warranty agreement. I talked to my partner Gary Gustafson, and as you correctly stated below, it did in fact take awhile to get warranty approval for your repairs, then there were some additional delays. Now that we have approval to proceed, we are waiting for the replacement transmission to arrive. We expect the replacement transmission to arrive by at least the end of this week. We will certainly keep you posted on the status of the transmission order and the progress of your repair, and give you a time estimate for when you can expect to pick up your 4Runner.

Gary and I have built our business based on the core belief that if we really take care of our customers and keep them satisfied, then our business will be successful. Unfortunately, you have not been satisfied with your experience at our store and I'm sorry for that. We sincerely try to do what is right for our customers. And at times, that even includes offering to buy back a used car from an unsatisfied customer, if the circumstances are warranted. So Gary's offer to buy back your Toyota was indeed sincere. Most dealerships will not do this. So rest assured, we will do our best to properly repair your 4Runner, and we hope that you and your wife will eventually consider yourselves as satisfied customers of ours.

Thank you for your patience,

Mike

He answered nothing i had problems with...

1
★☆☆☆☆

I recently bought a 2007 Toyota 4Runner trade-in from Mike Scarff and i had all kinds of problems with this dealership after i bought the car. This is the letter i sent him...

My wife and I recently purchased a used trade in 2007 Toyota 4Runner from your Subaru dealership on Auburn Way. Within a week of the buy the car was having transmission problems. I understand that these things happen with used cars and it was just plain bad luck. So we took it into your service department where they took it with great care and gave us a free loaner. This was on Sept. 10th and I figured they would call me sometime in the week to tell me the problem and when it would be fixed.

I didn't hear from them for 8 days and was growing worried. So I gave them a call and asked what was wrong. I was told from either Randy or Brian from the service center that it might be the transmission but we are not sure. They were waiting for an inspector to come out to check it out. This again was eight days without hearing from them.

I then called your general manager Gary Gustafson to tell him about the situation and if he could hurry the process along because my wife and I were upset over the situation. Mr, Gustafson gave me the intention that he was doing everything he could to get me my car as soon as possible. I was then called by him later that day and he told me that the part has been ordered and that it will be here Thursday the 23rd and we will be taking it home on Friday the 24th. Friday the 24th came around and i got no calls, so i called and i was told that the part he ordered on Monday wasn't approved by the warranty company so he had to cancel that order and they will send the part that is needed for my car sometime.

I felt that this kind of communication was unacceptable towards a customer, so I went to the dealership in person to let Mr. Gustafson know that I was disappointed and my wife and I were feeling very unfairly with this whole process. Right when we went into see him, I told him the situation and the first thing he said was, "well then give the car back". Gary continued to mock us by just saying "okay" and "all right" with all of the problems we have had and that he was the General Manager and the owner and he could do whatever he wanted. He then called my wife unrealistic because she didn't feel safe in the loaner cars and just wanted her car back, in which she was told, "would be soon". He felt that he has bent over backwards for us and that he will do nothing for us. We felt that we had kept our cool for as long as we could and we have heard nothing but great things about your company but this was completely out of line.

From the meeting I had with Gary, we got the feeling that he didn't care who we were, what we had to say, or anything that was negative. All he told us is that the part will get fixed when it gets fixed and that may be awhile now. So now I am wondering if his emotions will carry over to our car and it will be fixed poorly if at all.

I am writing you because I wanted to tell you about the poor customer service I had with what he called himself "the owner" and that I felt as if we meant nothing to his business.

I would very much appreciate a phone call or an email from you regarding this situation and I thank you very much for your time.

This is what i got back from him:

Ross,

I'm sorry that you have had to wait so long to get your 2007 Toyota repaired under our 3 month warranty agreement. I talked to my partner Gary Gustafson, and as you correctly stated below, it did in fact take awhile to get warranty approval for your repairs, then there were some additional delays. Now that we have approval to proceed, we are waiting for the replacement transmission to arrive. We expect the replacement transmission to arrive by at least the end of this week. We will certainly keep you posted on the status of the transmission order and the progress of your repair, and give you a time estimate for when you can expect to pick up your 4Runner.

Gary and I have built our business based on the core belief that if we really take care of our customers and keep them satisfied, then our business will be successful. Unfortunately, you have not been satisfied with your experience at our store and I'm sorry for that. We sincerely try to do what is right for our customers. And at times, that even includes offering to buy back a used car from an unsatisfied customer, if the circumstances are warranted. So Gary's offer to buy back your Toyota was indeed sincere. Most dealerships will not do this. So rest assured, we will do our best to properly repair your 4Runner, and we hope that you and your wife will eventually consider yourselves as satisfied customers of ours.

Thank you for your patience,

Mike

He answered nothing i had problems with...

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Everyone that we dealt with was very helpful and friendly. They were right there to answer any questions and provide information without making us feel pressured. Overall the most pleasent car buying experience we've ever had. We feel like we got a good deal, and having the prices posted made chosing between the different trims and options easy.

2
★★★★★

Everyone that we dealt with was very helpful and friendly. They were right there to answer any questions and provide information without making us feel pressured. Overall the most pleasent car buying experience we've ever had. We feel like we got a good deal, and having the prices posted made chosing between the different trims and options easy.

.

Your dealership is one I enjoy doing business with. Your service department is professional and friendly. While my 2006 Forester was in for service I wandered around the lot and landed up driving home a 2010 Forester. Friendly sales people and a no pressure policy make your dealership a comfortable place to explore and purchase a vehicle.

2
★★★★★

Your dealership is one I enjoy doing business with. Your service department is professional and friendly. While my 2006 Forester was in for service I wandered around the lot and landed up driving home a 2010 Forester. Friendly sales people and a no pressure policy make your dealership a comfortable place to explore and purchase a vehicle.

.

It was a positive experience. Every person I interacted with was friendly, positive, efficient and knew their stuff. Coffee was very good too!

2
★★★★★

It was a positive experience. Every person I interacted with was friendly, positive, efficient and knew their stuff. Coffee was very good too!

.

I spent all day on the lot with my husband and father, hesitant to commit to such a huge purchase. Jay Sargent was very patient, never pushy, and worked with us just the right amount. We didn't feel pushed or crowded, and we also never felt like we were all alone when we had questions. This experience was very positive, and we'll be back!

2
★★★★★

I spent all day on the lot with my husband and father, hesitant to commit to such a huge purchase. Jay Sargent was very patient, never pushy, and worked with us just the right amount. We didn't feel pushed or crowded, and we also never felt like we were all alone when we had questions. This experience was very positive, and we'll be back!

.

I spent all day on the lot with my husband and father, hesitant to commit to such a huge purchase. Jay Sargent was very patient, never pushy, and worked with us just the right amount. We didn't feel pushed or crowded, and we also never felt like we were all alone when we had questions. This experience was very positive, and we'll be back!

2
★★★★★

I spent all day on the lot with my husband and father, hesitant to commit to such a huge purchase. Jay Sargent was very patient, never pushy, and worked with us just the right amount. We didn't feel pushed or crowded, and we also never felt like we were all alone when we had questions. This experience was very positive, and we'll be back!

.

We were very very happy. We like the bottom line pricing model and enjoyed being able to take a test drive on our own.

2
★★★★★

We were very very happy. We like the bottom line pricing model and enjoyed being able to take a test drive on our own.

.

I was very pleased with the service specially Andrew Dorosz. He was very helpful and patient. He answered all our questions in a professional manner.

2
★★★★★

I was very pleased with the service specially Andrew Dorosz. He was very helpful and patient. He answered all our questions in a professional manner.

.

Easy. Everyone was very kind and informative. It took no time at all getting my new car which I love very much.

2
★★★★★

Easy. Everyone was very kind and informative. It took no time at all getting my new car which I love very much.

.

If you want a pain-free used car shopping and love Subaru, then no doubt, go to Mike Scarff

2
★★★★★

If you want a pain-free used car shopping and love Subaru, then no doubt, go to Mike Scarff

.

I am more than impressed with the high-level of customer service I have received from this dealership. Upon notifying the dealership of a concern surrounding a newly-purchased used vehicle, the manager was immediately available to address it and did so with great integrity.

4
★★★★☆

I am more than impressed with the high-level of customer service I have received from this dealership. Upon notifying the dealership of a concern surrounding a newly-purchased used vehicle, the manager was immediately available to address it and did so with great integrity.

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I had received an email advertising the winter service special and decided that since it was a great price I would have that done on my 2008 Impreza. After the service I was told that both my transmission fluid and differential fluid (front and back) were dirty and needed to be replaced. This surprised me since the car had only a little over 20,000 miles on it and had gone through certification at 19,000 miles. I immediately called the dealership where I purchased the car, Ambassador Auto in Moscow, Id, and told them about the issue. The were surprised by Subaru of Auburn's service departments finding and assured me that they would look at it and take appropriate action towards fixing it at no charge to me when I was back in town.
Yesterday (1/4/2009) I brought the car in to Ambassador Auto and they checked the fluids your service department technicians said was extremely dirty and needed to be changed. While the car was on the lift, the service manager at Ambassador Auto and one of his mechanics showed me the fluids in the car. They first showed what the fluids looked like on the dip sticks. The fluids looked clean. Next to assure me further that the fluids were clean the opened the drain plugs on the transmission and differentials to show what the fluid looked like. The conclusion is Subaru of Auburn was completely wrong in its diagnosis of my cars condition. In my opinion it would seem that they had a lube tech do the inspection of my car. Lube techs are not mechanics and if they say you are going to do a 27-point inspection they should asterisk it with a statement that a lube technician not certified to make these judgments is performing it.
In addition to this, the service manager at Subaru of Auburn told me that my Subaru should have its transmission fluid and differential fluid changed every 30,000 miles. I even was given a service schedule with their prices and when I should have the fluids changed. After talking to Ambassador Auto, and Subaru of America I found that this interval is not correct. Subaru of America says they do not specify an interval because it is based solely on the condition of the fluid. They also said on average this change occurs between 50,000 and 60,000 miles. So to me and everyone I have talked to it would appear that this dealership is trying to pull a money scam.
Another thing I noticed was that on my billing invoice it showed that they charged me for my windshield wiper blades. I was just informed that windshield wiper blades are covered under the 3year/36,000 mile warranty. The Impreza is a 2008 with a little over 20,000 miles. Their service department should have known not to charge me. I was already upset at the misdiagnosis, but this one really upsets me.

1
★☆☆☆☆

I had received an email advertising the winter service special and decided that since it was a great price I would have that done on my 2008 Impreza. After the service I was told that both my transmission fluid and differential fluid (front and back) were dirty and needed to be replaced. This surprised me since the car had only a little over 20,000 miles on it and had gone through certification at 19,000 miles. I immediately called the dealership where I purchased the car, Ambassador Auto in Moscow, Id, and told them about the issue. The were surprised by Subaru of Auburn's service departments finding and assured me that they would look at it and take appropriate action towards fixing it at no charge to me when I was back in town.
Yesterday (1/4/2009) I brought the car in to Ambassador Auto and they checked the fluids your service department technicians said was extremely dirty and needed to be changed. While the car was on the lift, the service manager at Ambassador Auto and one of his mechanics showed me the fluids in the car. They first showed what the fluids looked like on the dip sticks. The fluids looked clean. Next to assure me further that the fluids were clean the opened the drain plugs on the transmission and differentials to show what the fluid looked like. The conclusion is Subaru of Auburn was completely wrong in its diagnosis of my cars condition. In my opinion it would seem that they had a lube tech do the inspection of my car. Lube techs are not mechanics and if they say you are going to do a 27-point inspection they should asterisk it with a statement that a lube technician not certified to make these judgments is performing it.
In addition to this, the service manager at Subaru of Auburn told me that my Subaru should have its transmission fluid and differential fluid changed every 30,000 miles. I even was given a service schedule with their prices and when I should have the fluids changed. After talking to Ambassador Auto, and Subaru of America I found that this interval is not correct. Subaru of America says they do not specify an interval because it is based solely on the condition of the fluid. They also said on average this change occurs between 50,000 and 60,000 miles. So to me and everyone I have talked to it would appear that this dealership is trying to pull a money scam.
Another thing I noticed was that on my billing invoice it showed that they charged me for my windshield wiper blades. I was just informed that windshield wiper blades are covered under the 3year/36,000 mile warranty. The Impreza is a 2008 with a little over 20,000 miles. Their service department should have known not to charge me. I was already upset at the misdiagnosis, but this one really upsets me.

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Background: My mom??s car was stolen and wrecked. The parking lot at the senior housing complex where she lives is prone to auto theft, and we didn??t have a lot of cash on hand, so our family decided to purchase a used car for a base price of $5000 or less??enough for acceptable quality but less to lose in case it happens again.

Fri. 4/3/09: The dealer??s web site lists a 2000 Nissan Altima for a ??BottomLine Price? of $4950. This is the first day of our car search, and I test drive it. In great condition, a mysterious squeaking noise, but could be something simple??if we decide to go for it, we??ll have a mechanic check it out. The salesperson is friendly, not at all pushy.

Wed. 4/8/09: After LOTS of time and energy spent scouring the internet and trying a few cars out, we decide that the 2000 Nissan Altima is probably the one, and it??s still available, but Mom needs to drive it first. We pick up Mom, go back to the dealer (about a 30-mile trek one way to get there), she test drives it and really likes it, and everything??s great, except for that mysterious noise that we??d like to have our mechanic check out. Could I confirm the price?

??The price is $5450.? That??s not what the dealer??s web site advertised the Friday before. Strangely, there is no visible price marked on the car at all. The salesperson we spoke to last Friday did not quote that price. I have the printout from the dealer??s web site that shows the price of $4950 dated 5 days ago, 4/3/09. The salesperson shows our printout to the manager, and yes, it??s the same car. But that was the price that the previous owner paid for it, who bought it and came right back just days later to trade up for a new Subaru (but all this before our first look at the car a few days earlier). That was the previous ad, before it was returned for re-sale (apparently the ad had erroneously been left on the site). Now the car has a new ??stock number? (but it??s the same car??the VIN is the same).

I ask, ??is the car worth $500 more now than it was then?? The manager says no, but it was on sale then. We tell them that $5450 is above our budget and above the advertised price that we responded to when we were there just a few days ago.

Wouldn??t a car that has had yet ANOTHER owner since it was priced at $4950 be worth LESS, or at least not MORE, just a few days later? And the manager even admitted that the car was not worth $500 more but he ??could not do anything about it.? No offer whatsoever to accommodate us. So it turns out that this dealer failed to remove an old ad from the Web site, but by a strange chance, ended up getting the car back and reselling it, and now won??t stand by the ??BottomLine Price? that my printout proved was listed on the web site. We would probably have split the difference, but the manager doesn't even ask if there is any way to rectify the obvious mistake as a result of misinformation. We are the only visible customer at the dealer the entire time we??re there. Business is not great in this economy. We are a willing customer, actually excited about this car, ready to pay cash (pending inspection to find out about that noise), and go away happy and satisfied about the no-pressure experience, and finally have a great car to replace my mom??s stolen wreck. But no deal. I have never felt so deceived and disappointed in a potential sales transaction, but I guess it lives up to the car dealer cliche. Why was the price not prominently displayed on the car on either occasion that we visited? Why was the wrong price advertised on the dealer??s web site? Why didn??t the dealer honor an advertised price that it was clearly willing to accept from the previous buyer? We were also told on our second visit that there was a warranty, even though ??As is ?? no warranty? was clearly checked on the posted buyer??s guide. What to believe? Despite some of the good reviews I've seen, given our circumstances and the amount of effort we put into working with this dealer, our experience felt truly soul-crushing, and I would definitely not trust Mike Scarff Subara of Auburn.

P.S.: I sent this review to Mike Scarff, the owner, and he sent back a reply:
??Bottom Line Pricing concept is a central part of our business philosophy, which if compromised, undermines what we stand for?after giving our customer a fair trade-in value for the Altima, running it through the shop, giving it a safety check and going through the re-stocking process, we actually had to price the Altima at $5450, which is $500 higher than the old $4950 web price you saw. I fully understand why you questioned the increased price on the 2000 Altima from $4950 to $5450.?

By law, if we had wanted to buy the car on the first day we came in, the advertised price of $4950 is what the dealer is expected to honor. They compromised their own ??Bottom Line Price? yet admitted no mistake and took no responsibility, and no apology for the absolutely unfriendly attitude of the manager. Avoid this dealership.

1
★☆☆☆☆

Background: My mom??s car was stolen and wrecked. The parking lot at the senior housing complex where she lives is prone to auto theft, and we didn??t have a lot of cash on hand, so our family decided to purchase a used car for a base price of $5000 or less??enough for acceptable quality but less to lose in case it happens again.

Fri. 4/3/09: The dealer??s web site lists a 2000 Nissan Altima for a ??BottomLine Price? of $4950. This is the first day of our car search, and I test drive it. In great condition, a mysterious squeaking noise, but could be something simple??if we decide to go for it, we??ll have a mechanic check it out. The salesperson is friendly, not at all pushy.

Wed. 4/8/09: After LOTS of time and energy spent scouring the internet and trying a few cars out, we decide that the 2000 Nissan Altima is probably the one, and it??s still available, but Mom needs to drive it first. We pick up Mom, go back to the dealer (about a 30-mile trek one way to get there), she test drives it and really likes it, and everything??s great, except for that mysterious noise that we??d like to have our mechanic check out. Could I confirm the price?

??The price is $5450.? That??s not what the dealer??s web site advertised the Friday before. Strangely, there is no visible price marked on the car at all. The salesperson we spoke to last Friday did not quote that price. I have the printout from the dealer??s web site that shows the price of $4950 dated 5 days ago, 4/3/09. The salesperson shows our printout to the manager, and yes, it??s the same car. But that was the price that the previous owner paid for it, who bought it and came right back just days later to trade up for a new Subaru (but all this before our first look at the car a few days earlier). That was the previous ad, before it was returned for re-sale (apparently the ad had erroneously been left on the site). Now the car has a new ??stock number? (but it??s the same car??the VIN is the same).

I ask, ??is the car worth $500 more now than it was then?? The manager says no, but it was on sale then. We tell them that $5450 is above our budget and above the advertised price that we responded to when we were there just a few days ago.

Wouldn??t a car that has had yet ANOTHER owner since it was priced at $4950 be worth LESS, or at least not MORE, just a few days later? And the manager even admitted that the car was not worth $500 more but he ??could not do anything about it.? No offer whatsoever to accommodate us. So it turns out that this dealer failed to remove an old ad from the Web site, but by a strange chance, ended up getting the car back and reselling it, and now won??t stand by the ??BottomLine Price? that my printout proved was listed on the web site. We would probably have split the difference, but the manager doesn't even ask if there is any way to rectify the obvious mistake as a result of misinformation. We are the only visible customer at the dealer the entire time we??re there. Business is not great in this economy. We are a willing customer, actually excited about this car, ready to pay cash (pending inspection to find out about that noise), and go away happy and satisfied about the no-pressure experience, and finally have a great car to replace my mom??s stolen wreck. But no deal. I have never felt so deceived and disappointed in a potential sales transaction, but I guess it lives up to the car dealer cliche. Why was the price not prominently displayed on the car on either occasion that we visited? Why was the wrong price advertised on the dealer??s web site? Why didn??t the dealer honor an advertised price that it was clearly willing to accept from the previous buyer? We were also told on our second visit that there was a warranty, even though ??As is ?? no warranty? was clearly checked on the posted buyer??s guide. What to believe? Despite some of the good reviews I've seen, given our circumstances and the amount of effort we put into working with this dealer, our experience felt truly soul-crushing, and I would definitely not trust Mike Scarff Subara of Auburn.

P.S.: I sent this review to Mike Scarff, the owner, and he sent back a reply:
??Bottom Line Pricing concept is a central part of our business philosophy, which if compromised, undermines what we stand for?after giving our customer a fair trade-in value for the Altima, running it through the shop, giving it a safety check and going through the re-stocking process, we actually had to price the Altima at $5450, which is $500 higher than the old $4950 web price you saw. I fully understand why you questioned the increased price on the 2000 Altima from $4950 to $5450.?

By law, if we had wanted to buy the car on the first day we came in, the advertised price of $4950 is what the dealer is expected to honor. They compromised their own ??Bottom Line Price? yet admitted no mistake and took no responsibility, and no apology for the absolutely unfriendly attitude of the manager. Avoid this dealership.

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Bought used vehicle. Was told they only sell used vehicles in top shape; that they have very thorough inspection to verify the vehicle meets their high standards before they put it on their lot. Truck had a bad pulley and inoperable cruise control, which to their credit they did fix. However, drove the vehicle home and few days later found the radiator had two cracks in it and a bad radiator hose. They refused to fix the radiator. Apparently, their used car inspection is not as thorough as they claim, because they missed green coolant sprayed all over the front of the engine. Feel like I spent $400 too much for the vehicle since it needs a new radiator.

2
★★☆☆☆

Bought used vehicle. Was told they only sell used vehicles in top shape; that they have very thorough inspection to verify the vehicle meets their high standards before they put it on their lot. Truck had a bad pulley and inoperable cruise control, which to their credit they did fix. However, drove the vehicle home and few days later found the radiator had two cracks in it and a bad radiator hose. They refused to fix the radiator. Apparently, their used car inspection is not as thorough as they claim, because they missed green coolant sprayed all over the front of the engine. Feel like I spent $400 too much for the vehicle since it needs a new radiator.

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The service dept doesn't know how to fix problem. Since I took my Subaru there, the engine started making strange noise and it vibrates a lot when the car stops completely with the gear in neutral. It's not worth paying thousands dollars to get worse condition.

1
★☆☆☆☆

The service dept doesn't know how to fix problem. Since I took my Subaru there, the engine started making strange noise and it vibrates a lot when the car stops completely with the gear in neutral. It's not worth paying thousands dollars to get worse condition.

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I am on my second Subaru and have experience great quality of workmanship from Auburn Subaru. The service department have been knowledgeable and friendly. Loaner car have been available most of the time. I only wish Subaru parts weren't so darn expensive (not the falt of this dealer)

PROS: Location, supplies, service
CONS: Call in advance if you need a loaner car

4
★★★★☆

I am on my second Subaru and have experience great quality of workmanship from Auburn Subaru. The service department have been knowledgeable and friendly. Loaner car have been available most of the time. I only wish Subaru parts weren't so darn expensive (not the falt of this dealer)

PROS: Location, supplies, service
CONS: Call in advance if you need a loaner car

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Auburn Subaru, now Scarff Subaru is a quality car dealer. Helped my mother purchase a Forester there and the salesman was the best. NO pressure and they were a Costco authorized dealer.

4
★★★★☆

Auburn Subaru, now Scarff Subaru is a quality car dealer. Helped my mother purchase a Forester there and the salesman was the best. NO pressure and they were a Costco authorized dealer.

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Best car dealer and service department I have ever worked with... I bought a Forester from them in 2000 over the web. Fair pricing, nice people. I have gone to them for service on the Forester for 6 years. I drive over to Auburn to go to the service department (from Bellevue), because they do such a competent job at a fair price. No hassles, no hot air, no broken promises. They are just the best!!!

Thanks Auburn Subaru! Keep it up!

5
★★★★★

Best car dealer and service department I have ever worked with... I bought a Forester from them in 2000 over the web. Fair pricing, nice people. I have gone to them for service on the Forester for 6 years. I drive over to Auburn to go to the service department (from Bellevue), because they do such a competent job at a fair price. No hassles, no hot air, no broken promises. They are just the best!!!

Thanks Auburn Subaru! Keep it up!

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Here they fixed my hood latch. I was driving down the highway one day and my hood flies up and almost snapps off. I got it put down and drove to the nearest place that I could find to help me with this problem. I found these guys, they were nice and very symthetic to my sitution. They replaced my hood latch and checked over the oils and tires while I waited. Now that is what I am looking for in a body shop. So I give them 5 stars for saving the day.

PROS: fixed my hood latch for cheap
CONS: forgot to give me the reciept

5
★★★★★

Here they fixed my hood latch. I was driving down the highway one day and my hood flies up and almost snapps off. I got it put down and drove to the nearest place that I could find to help me with this problem. I found these guys, they were nice and very symthetic to my sitution. They replaced my hood latch and checked over the oils and tires while I waited. Now that is what I am looking for in a body shop. So I give them 5 stars for saving the day.

PROS: fixed my hood latch for cheap
CONS: forgot to give me the reciept

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Excellent dealer. I purchased a Subaru from this dealer nearly two years ago. This was the first time I'd purchased a car from a dealer. Even though it was a used car, they treated me with respect and helped me through the process. No pressure sales man. Excellent service deparrment. Open hours that fit my needs, including Saturdays. Free loaner car, even for an oil change. Courtesy, friendly, clean. They even wash my car. And it's ready when they say it will be. Three of my family members have also purchased cars from this dealer and have also experienced excellent service.

5
★★★★★

Excellent dealer. I purchased a Subaru from this dealer nearly two years ago. This was the first time I'd purchased a car from a dealer. Even though it was a used car, they treated me with respect and helped me through the process. No pressure sales man. Excellent service deparrment. Open hours that fit my needs, including Saturdays. Free loaner car, even for an oil change. Courtesy, friendly, clean. They even wash my car. And it's ready when they say it will be. Three of my family members have also purchased cars from this dealer and have also experienced excellent service.

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