Sears

★★★☆☆

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American Appliance Service & Sales

314 River St Waltham, MA

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Doyon's Appliance

172 Main Street Reading, MA

2.7778 9
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I will never buy another Kenmore appliance. I bought a Kenmore UltraWash dishwasher (model 665.1374) in Jan 2009. In Sep 2011 the control panel broke. The repairman said this was a common problem with this model because the control panel cannot handle the humidity from the dishwasher. What a terrible design. With that repair, I bought a one year service plan. One week after the service plan expired (Oct 2012), the control panel broke again. I called the service number, explained the situation and they said they would extend the service plan for free because it was exactly the same problem. They lied. When the repairman showed up, he charged us $330 for the repair. If I had known they were lying on the phone, I would have bought the one year extension on the service plan and the repair would have cost me $98.

This is the second major appliance from Sears that I have had huge problems with. I bought a clothes dryer on which the control panel broke after two years (sound familiar?). There was a class action lawsuit to force Sears to pay for the repair. I submitted all the required documentation and Sears would not honor my request.

1
★☆☆☆☆

I will never buy another Kenmore appliance. I bought a Kenmore UltraWash dishwasher (model 665.1374) in Jan 2009. In Sep 2011 the control panel broke. The repairman said this was a common problem with this model because the control panel cannot handle the humidity from the dishwasher. What a terrible design. With that repair, I bought a one year service plan. One week after the service plan expired (Oct 2012), the control panel broke again. I called the service number, explained the situation and they said they would extend the service plan for free because it was exactly the same problem. They lied. When the repairman showed up, he charged us $330 for the repair. If I had known they were lying on the phone, I would have bought the one year extension on the service plan and the repair would have cost me $98.

This is the second major appliance from Sears that I have had huge problems with. I bought a clothes dryer on which the control panel broke after two years (sound familiar?). There was a class action lawsuit to force Sears to pay for the repair. I submitted all the required documentation and Sears would not honor my request.

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I worked at the Sears store in Burlington, working there was a nightmare, I would get in trouble and or scolded for everything I was doing wrong. Hours would get cut if you didn't get enough credit applications, I would get ridiculed in front of customers among many other things. I would not recommend working there, because it seems most of the managers are on huge power trips. There are a few very good managers.

1
★☆☆☆☆

I worked at the Sears store in Burlington, working there was a nightmare, I would get in trouble and or scolded for everything I was doing wrong. Hours would get cut if you didn't get enough credit applications, I would get ridiculed in front of customers among many other things. I would not recommend working there, because it seems most of the managers are on huge power trips. There are a few very good managers.

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I am a consultive selling asocciate at sears. I work in the tools department. if you have a question i guarantee i can answer it. i will personnally give you a $10 gift card if you can stump me. Look forward to impressing you.

-alan

5
★★★★★

I am a consultive selling asocciate at sears. I work in the tools department. if you have a question i guarantee i can answer it. i will personnally give you a $10 gift card if you can stump me. Look forward to impressing you.

-alan

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CSRs at appliance department are very friendly when you purchase a product, but once you find problems with it, you will be disappointed by their poor knowledge and attitudes.

2
★★☆☆☆

CSRs at appliance department are very friendly when you purchase a product, but once you find problems with it, you will be disappointed by their poor knowledge and attitudes.

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It used to be our favorite place fro home appliances. However, it recently has degraded in both service and product quality. The car care center is no longer good. The general sales are lagging behind and the CSRs are usually bored themselves. It is an industry that has gone with the wind.

There is a lesson learned here: retailers like Sears should constantly renew their service styles to fit the modern custmers' need and interest or they will be like old soliders: faded away!

3
★★★☆☆

It used to be our favorite place fro home appliances. However, it recently has degraded in both service and product quality. The car care center is no longer good. The general sales are lagging behind and the CSRs are usually bored themselves. It is an industry that has gone with the wind.

There is a lesson learned here: retailers like Sears should constantly renew their service styles to fit the modern custmers' need and interest or they will be like old soliders: faded away!

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great place they have a good selection of things here. it is almost like a mix of everything so you can just look for what you want and be on your way. the service was okay but way to persistant to help you when you have said no three times already.

4
★★★★☆

great place they have a good selection of things here. it is almost like a mix of everything so you can just look for what you want and be on your way. the service was okay but way to persistant to help you when you have said no three times already.

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I went shopping for a new bed, Sears doesn?t have the best selections and the prices seem a bit steep. It was difficult to find a shop assistant to help me. After waiting around for a while and being rather disappointed with the choices, I went elsewhere. Sears is good for small appliances but not for beds.

3
★★★☆☆

I went shopping for a new bed, Sears doesn?t have the best selections and the prices seem a bit steep. It was difficult to find a shop assistant to help me. After waiting around for a while and being rather disappointed with the choices, I went elsewhere. Sears is good for small appliances but not for beds.

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I have been able to find tools at a great price here. However, the staff is not always around to answer questions. Also, if you break a Craftsman tool they will replace it.

3
★★★☆☆

I have been able to find tools at a great price here. However, the staff is not always around to answer questions. Also, if you break a Craftsman tool they will replace it.

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We have purchased clothing, shoes, lawn equipment and appliances from this location. The staff is always helpful and knowledgeable about the products.

The extended warranties on appliances has been good for us, we have had to have them come out. It is a nice service they offer.

PROS: Staff and extended warranties
CONS: none

3
★★★☆☆

We have purchased clothing, shoes, lawn equipment and appliances from this location. The staff is always helpful and knowledgeable about the products.

The extended warranties on appliances has been good for us, we have had to have them come out. It is a nice service they offer.

PROS: Staff and extended warranties
CONS: none

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