Marlo Furniture

★★★★★
39.0736 -76.8715
Map and Directions to Marlo Furniture

301-419-3400

13450 Baltimore Ave

Laurel, MD

20707

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Reviews 1 - 17 of 17.
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This company is a joke! I purchased my furniture from this company on March 13. I wasn't moving to my new place until April 1st so I was OK to wait on delivery. Nothing was delivered until April 19th. All of my pieces were scratched or were scratched when they put my items together. I was told that they weren't allowed to put the handles on my dresser, which was a lie. It is no June 6; my stuff has still not been properly replaced because my items have either been on back order, not on the truck when they come to deliver, or are scratched when they take it off the truck. I have been calling daily asking to speak with a supervisor about this and I have NEVER received a call back. The customer service rep offered me a $50 gift card... So I would have to go back to Marlo's and buy something; they won't take anything off my bill or the past 3 months of not having appropriate furniture in my home. One piece has never been in good enough condition to even make it to the truck... What a joke! Do NOT purchase anything from this company! They are not willing to help customers once they receive their furniture.... Had I not taken it that day I would probably be sleeping and eat on the floor and my clothes would still be in boxes because this company is WORTHLESS. I will never set foot in that store again!

1
★☆☆☆☆

This company is a joke! I purchased my furniture from this company on March 13. I wasn't moving to my new place until April 1st so I was OK to wait on delivery. Nothing was delivered until April 19th. All of my pieces were scratched or were scratched when they put my items together. I was told that they weren't allowed to put the handles on my dresser, which was a lie. It is no June 6; my stuff has still not been properly replaced because my items have either been on back order, not on the truck when they come to deliver, or are scratched when they take it off the truck. I have been calling daily asking to speak with a supervisor about this and I have NEVER received a call back. The customer service rep offered me a $50 gift card... So I would have to go back to Marlo's and buy something; they won't take anything off my bill or the past 3 months of not having appropriate furniture in my home. One piece has never been in good enough condition to even make it to the truck... What a joke! Do NOT purchase anything from this company! They are not willing to help customers once they receive their furniture.... Had I not taken it that day I would probably be sleeping and eat on the floor and my clothes would still be in boxes because this company is WORTHLESS. I will never set foot in that store again!

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ordered on the 14th was told it would be instock on 17th, requested delivery for the 25th of November. Called on the 24th and told the items were backordered (2 of the 3) and would deliver on January 16. Asked them to deliver sofa tomorrow (instock next day delivery) and they said, couldn't until Friday. Don't buy from them unless you want to pay for something for 2 months before you get it. Good scam for them to make interest on your money without having to pay the supplier until 30 days after they get the item. (3 months interest)

1
★☆☆☆☆

ordered on the 14th was told it would be instock on 17th, requested delivery for the 25th of November. Called on the 24th and told the items were backordered (2 of the 3) and would deliver on January 16. Asked them to deliver sofa tomorrow (instock next day delivery) and they said, couldn't until Friday. Don't buy from them unless you want to pay for something for 2 months before you get it. Good scam for them to make interest on your money without having to pay the supplier until 30 days after they get the item. (3 months interest)

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1 out of 1 people found this review helpful.

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I purchased a bedroom set from marlo back in June of 08, at this time they claimed to had it in stock and i was set up for delivery 3weeks from purchase date, I should have seen this coming. why would it take them 3 weeks to delivery some stock items. The day prior to delivery the company phoned me an said the did not have my furniture and it would be 3 more weeks at this point i was upset at the fact they claimed they had the furniture and now they don't; question where did it go? So 3 more weeks went by and i took off work for my second delivery date and what do you know! no call no show. I was furious i called the store and they said my furniture was on back order, and they could not give me a exact date. . I then made it clear i wanted a refund. Marlo told me i could not have a refund , after numerous request for a refund i had to dispute threw my credit card. Word of adivce dont shop here if you value your time and money.

1
★☆☆☆☆

I purchased a bedroom set from marlo back in June of 08, at this time they claimed to had it in stock and i was set up for delivery 3weeks from purchase date, I should have seen this coming. why would it take them 3 weeks to delivery some stock items. The day prior to delivery the company phoned me an said the did not have my furniture and it would be 3 more weeks at this point i was upset at the fact they claimed they had the furniture and now they don't; question where did it go? So 3 more weeks went by and i took off work for my second delivery date and what do you know! no call no show. I was furious i called the store and they said my furniture was on back order, and they could not give me a exact date. . I then made it clear i wanted a refund. Marlo told me i could not have a refund , after numerous request for a refund i had to dispute threw my credit card. Word of adivce dont shop here if you value your time and money.

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1 out of 1 people found this review helpful.

.

I love this place! They offer a huge selection of furniture. They have the biggest showroom in the area. The regular price of the furniture is a bit high, but they are always offering some kind of discount on certain days, so make sure you shop wisely. The quality of the furniture is amazing. We bought a sofa, loveseat and chair from them 17 years ago (50% off sale!) and it is in great condition. Our dining set we bought at the same time looks brand new. Nobody can believe it is that old. We continue to buy furniture from them to this day, other stores cant compare. Furniture we have bought from other storeshas broken within months, but not Marlo's furniture. We continue to buy furniture from Marlo to this day.

5
★★★★★

I love this place! They offer a huge selection of furniture. They have the biggest showroom in the area. The regular price of the furniture is a bit high, but they are always offering some kind of discount on certain days, so make sure you shop wisely. The quality of the furniture is amazing. We bought a sofa, loveseat and chair from them 17 years ago (50% off sale!) and it is in great condition. Our dining set we bought at the same time looks brand new. Nobody can believe it is that old. We continue to buy furniture from them to this day, other stores cant compare. Furniture we have bought from other storeshas broken within months, but not Marlo's furniture. We continue to buy furniture from Marlo to this day.

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Excellent customer service Extremely satisfied with welcome and provision of all necessary information with patience and motivation.\r

6
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Excellent customer service Extremely satisfied with welcome and provision of all necessary information with patience and motivation.\r

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Assisted me greatly in both customer service and overall being a great human being. Truly an asset to Marlo Furniture. Honest and likeable character will allow me to return in the future.

6
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Assisted me greatly in both customer service and overall being a great human being. Truly an asset to Marlo Furniture. Honest and likeable character will allow me to return in the future.

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Your sales person was very, very Excellent with her customer SERVICE.

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Your sales person was very, very Excellent with her customer SERVICE.

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I had a good idea what I wanted and I was directed right to what I was looking for. Took less than 10 minutes and I was a satisfied customer walking out the door.\r

6
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I had a good idea what I wanted and I was directed right to what I was looking for. Took less than 10 minutes and I was a satisfied customer walking out the door.\r

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I truly appreciate the non-pressure, pleasant, professional sales manner :). I do look forward to a successful shopping trip soon. Best to you!

6
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I truly appreciate the non-pressure, pleasant, professional sales manner :). I do look forward to a successful shopping trip soon. Best to you!

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Thanks for your help!\r

6
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Thanks for your help!\r

.

They sell some really nice furniture. Customer service was very friendly and helpful. Everything was affordable and delivered on time and in excellent condition. I highly recommend Marlo Furniture. I will definitely shop there again for my

6
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They sell some really nice furniture. Customer service was very friendly and helpful. Everything was affordable and delivered on time and in excellent condition. I highly recommend Marlo Furniture. I will definitely shop there again for my

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Marlo Furniture has a great selection of beautiful quality furniture at a very reasonable price. Their delivery service is also terrific and I would definitely recommend them to anyone.

6
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Marlo Furniture has a great selection of beautiful quality furniture at a very reasonable price. Their delivery service is also terrific and I would definitely recommend them to anyone.

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Very good experience, greeted us at door, answered all our questions

6
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Very good experience, greeted us at door, answered all our questions

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We did enjoy the Friendly service From the attendent He explained all what we need to know to make a better decision

6
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We did enjoy the Friendly service From the attendent He explained all what we need to know to make a better decision

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Great selection, sales people helpful, didn't hover too much

6
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Great selection, sales people helpful, didn't hover too much

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good job - nice salesperson. friendly and knowledgeable in what their doing-\r

6
★★★★★

good job - nice salesperson. friendly and knowledgeable in what their doing-\r

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John was very helpful helping us figure out how to get the furniture delivered at a certain date & time.\r

6
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John was very helpful helping us figure out how to get the furniture delivered at a certain date & time.\r