Smittie's Pretzel Products

★★★★☆
  • 6065 Carlisle Road

    Dover, PA 17315

    Map & Directions
  • 717-292-1193

About Smittie's Pretzel Products

Categories
  • Pretzels
  • Bakeries
Details
  • Pretzels
Hours
M-F 6am-2pm, Sa 6am-10am, Su 6am-2:10am
Emails
  • cs.smittiespretzels@gmail.com

Food

Food
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.

Although I have to admit their rolls are very good, I don't think I've dealt with a company in a while that has as poor customer service as this company. I ordered the rolls off their website. It took two weeks for them to ship and they arrived with mold.

OK, anyone can make a mistake. I can accept that. I tried to contact them over and over with no response. No one answers the phone, several inquiries over the net go unanswered. Since I paid by PayPal, I opened an inquiry. After a week, still no response. I ended up escalating my claim and got my money back.

I have yet to hear from the company at all. Definitely not a good way to do business. Not only will I spread the word, I won't be ordering from them again. Smitties, you lost a customer because of your poor customer service. Time to make some improvements!

1
★☆☆☆☆

Although I have to admit their rolls are very good, I don't think I've dealt with a company in a while that has as poor customer service as this company. I ordered the rolls off their website. It took two weeks for them to ship and they arrived with mold.

OK, anyone can make a mistake. I can accept that. I tried to contact them over and over with no response. No one answers the phone, several inquiries over the net go unanswered. Since I paid by PayPal, I opened an inquiry. After a week, still no response. I ended up escalating my claim and got my money back.

I have yet to hear from the company at all. Definitely not a good way to do business. Not only will I spread the word, I won't be ordering from them again. Smitties, you lost a customer because of your poor customer service. Time to make some improvements!

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.

I grew up loving Smitties soft pretzel every week...When you are born in Dover PA how can you not know the taste of a Smittie soft pretzel. God bless you .... We love you.

5
★★★★★

I grew up loving Smitties soft pretzel every week...When you are born in Dover PA how can you not know the taste of a Smittie soft pretzel. God bless you .... We love you.

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As a kid (1960s), I lived about a half mile from Smitties. My cousins and I would go to the back door and get a whole bag of 'second's' for 10 cents. What a treat! They are absolutely the best!

5
★★★★★

As a kid (1960s), I lived about a half mile from Smitties. My cousins and I would go to the back door and get a whole bag of 'second's' for 10 cents. What a treat! They are absolutely the best!

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.

As a boy in the 60's it was a treat to stop at Smitties "shack" on 74 as we headed to Pinchot Lake for the day. It was a treat. Then in the 70's Smitties expanded to wholesale distribution to the local convenience store chains. I worked in Sales in the 80's and 90's and often, very often stopped at one of the store for a Smitties treat (Turkey Hill Ice Tea and a Smitties soft pretzel). It was my version of a snicker's bar. I raised my children on the pleasure and treat of a Smitties soft preztel. They both live outside of the York area now, and whenever they visit Smitties is one of those things they "must have" during their visit. Ask my kids, we are a Smitties family!

5
★★★★★

As a boy in the 60's it was a treat to stop at Smitties "shack" on 74 as we headed to Pinchot Lake for the day. It was a treat. Then in the 70's Smitties expanded to wholesale distribution to the local convenience store chains. I worked in Sales in the 80's and 90's and often, very often stopped at one of the store for a Smitties treat (Turkey Hill Ice Tea and a Smitties soft pretzel). It was my version of a snicker's bar. I raised my children on the pleasure and treat of a Smitties soft preztel. They both live outside of the York area now, and whenever they visit Smitties is one of those things they "must have" during their visit. Ask my kids, we are a Smitties family!

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.

You won't find a homemade soft pretzel better than Smitties. They are available warm from the oven and conveniently located. Simply the best for the price.

5
★★★★★

You won't find a homemade soft pretzel better than Smitties. They are available warm from the oven and conveniently located. Simply the best for the price.

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1 out of 1 people found this review helpful.

.

we have special places we travel to for favorite food. smitties is one of them, I love their pretzels and rolls, cost is good, $1.00,per pretzel, can't beat the taste, i was told by the owners todd and joan they use a old fashion german sourdough recipe handed down in their family.also if you get a chance chech out the hearth oven they bake the pretzels and rolls in-its antique, and in service still. hope yoy enjoyed this information-hidayho! blond

5
★★★★★

we have special places we travel to for favorite food. smitties is one of them, I love their pretzels and rolls, cost is good, $1.00,per pretzel, can't beat the taste, i was told by the owners todd and joan they use a old fashion german sourdough recipe handed down in their family.also if you get a chance chech out the hearth oven they bake the pretzels and rolls in-its antique, and in service still. hope yoy enjoyed this information-hidayho! blond

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1 out of 1 people found this review helpful.

.

best sourdough pretzel and roll I've bought an eaten.
they've been around since 1934 or so my parents say
they hand mix and hand roll the doughy snacks and I've
seen that they bake them on a huge round stone hearth.
love old fashion goodness- try smitties pretzels.
you can call them to order fresh baked pretzel items
(soft pretzels,sticks or rolls) call the day before you want them
1-800-353-1600 or 1-717-292-1193 / update now you can order these famous soft pretzels/pretzel bread by the dozen online at their new website at http://smittiessoftpretzelonline.webstarts.com/ with your credit card from poshblond

5
★★★★★

best sourdough pretzel and roll I've bought an eaten.
they've been around since 1934 or so my parents say
they hand mix and hand roll the doughy snacks and I've
seen that they bake them on a huge round stone hearth.
love old fashion goodness- try smitties pretzels.
you can call them to order fresh baked pretzel items
(soft pretzels,sticks or rolls) call the day before you want them
1-800-353-1600 or 1-717-292-1193 / update now you can order these famous soft pretzels/pretzel bread by the dozen online at their new website at http://smittiessoftpretzelonline.webstarts.com/ with your credit card from poshblond

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1 out of 1 people found this review helpful.

.

This place is very uniqe and has been around for many years. I find it very convient, that you can stop at the side of the road and pick up some pretzels, they also come in rods now, besides your normal shaped pretzel, heat them up and dip in honey mustard. EXCELLENT

4
★★★★☆

This place is very uniqe and has been around for many years. I find it very convient, that you can stop at the side of the road and pick up some pretzels, they also come in rods now, besides your normal shaped pretzel, heat them up and dip in honey mustard. EXCELLENT

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1 out of 1 people found this review helpful.

.

I would have to say Smitties makes the best soft pretzels around. They are old fashioned soft pretzels and boy are they good. As a kid I can remember coming home from camping and mom and dad stopping to get a dozen to take along home. They didn't last long either.

4
★★★★☆

I would have to say Smitties makes the best soft pretzels around. They are old fashioned soft pretzels and boy are they good. As a kid I can remember coming home from camping and mom and dad stopping to get a dozen to take along home. They didn't last long either.

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2 out of 2 people found this review helpful.

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