petsmart

★★★☆☆

About petsmart

Categories
  • Pet Services
  • Pet Grooming

Pets & Animals

Pets & Animals
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1650 Richmond Avenue Richmond County, NY

3.25 8
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I've been taking my dog, Marley to this Petsmart since I rescued him as a puppy and I have had no problems up until my last visit. His appointment was for 12:30 and I arrived at the Groomers around 12:15 but it was PACKED. My dog gets excited around other dogs so I had to wait for the salon to clear out a little before I could even fit through the door...I was finally able to leave him for the appointment...AN HOUR LATER. They seemed bothered I was late, but didn't seem to notice I was waiting outside for the past hour while they overbooked themselves. When I left I clearly told them that Marley does not do well with other dogs and get's over excited.

When I came to pick Marley up they had given me a report card stating that my dog is dog-aggressive and should be socialized more often (Ahh-Duhhh!!!) so I was SHOCKED to see that they had let him out of his crate in the back UNLEASHED while another dog was getting groomed and let him run out to me. He did growl at the dog on the table and if he had attacked them I would have sued. What kind of uneducated idiots are now working for this store?

NEVER AGAIN, I now take Marley to PETCO in the same plaza as Target on 22. The groomer there is super sweet to Marley and understands his needs and I am thankful to give my business to them.

1
★☆☆☆☆

I've been taking my dog, Marley to this Petsmart since I rescued him as a puppy and I have had no problems up until my last visit. His appointment was for 12:30 and I arrived at the Groomers around 12:15 but it was PACKED. My dog gets excited around other dogs so I had to wait for the salon to clear out a little before I could even fit through the door...I was finally able to leave him for the appointment...AN HOUR LATER. They seemed bothered I was late, but didn't seem to notice I was waiting outside for the past hour while they overbooked themselves. When I left I clearly told them that Marley does not do well with other dogs and get's over excited.

When I came to pick Marley up they had given me a report card stating that my dog is dog-aggressive and should be socialized more often (Ahh-Duhhh!!!) so I was SHOCKED to see that they had let him out of his crate in the back UNLEASHED while another dog was getting groomed and let him run out to me. He did growl at the dog on the table and if he had attacked them I would have sued. What kind of uneducated idiots are now working for this store?

NEVER AGAIN, I now take Marley to PETCO in the same plaza as Target on 22. The groomer there is super sweet to Marley and understands his needs and I am thankful to give my business to them.

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My dog missy has been going to petsmart since she was old enough to get a hair cut and they treat her like royalty. keisha cuts her hair and does a excellent job. the staff there is friendly and respectful. we always receive excellent customer service. thanks petsmart. and a special thanks to KEISHA!

5
★★★★★

My dog missy has been going to petsmart since she was old enough to get a hair cut and they treat her like royalty. keisha cuts her hair and does a excellent job. the staff there is friendly and respectful. we always receive excellent customer service. thanks petsmart. and a special thanks to KEISHA!

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I love this location they are always warm and friendly as well as the other customers I always have a pleasant experience at this location. I always feel like I am at home.

5
★★★★★

I love this location they are always warm and friendly as well as the other customers I always have a pleasant experience at this location. I always feel like I am at home.

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I know that nicks and cuts happen in animals that don't stay still and are aggressive.... but bad hair cut happening in a well behaved dog is when the groomer is not experienced.
Not happy.

1
★☆☆☆☆

I know that nicks and cuts happen in animals that don't stay still and are aggressive.... but bad hair cut happening in a well behaved dog is when the groomer is not experienced.
Not happy.

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I have been taking my Shih Tzu to be groomed at Pet Smart
Since I got him. (Pet Smart in Union, NJ)
Just this past weekend we took him to the vet because one
Employee told us she couldn't get the hair out of his ears.
Mine you this is to be done every time you go to the groomer
You Pay For It.
Our poor pet not only had hair in his ears but very bad ear infections from this not being done.
The Vet told us the amount of hair in his ears amounts to about a 1 year of not being done.
Of course we will not be going back to Pet Smart because of this
This is very pain full for animals when its let go, Our Dog had to
be drugged to have this done and we had to leave him for 1 hour while they did this.
So be Warned cause this is Pain our dog should not have gone
through if the job was done the way it should have been and what
we were charged for.
Maureen S.

1
★☆☆☆☆

I have been taking my Shih Tzu to be groomed at Pet Smart
Since I got him. (Pet Smart in Union, NJ)
Just this past weekend we took him to the vet because one
Employee told us she couldn't get the hair out of his ears.
Mine you this is to be done every time you go to the groomer
You Pay For It.
Our poor pet not only had hair in his ears but very bad ear infections from this not being done.
The Vet told us the amount of hair in his ears amounts to about a 1 year of not being done.
Of course we will not be going back to Pet Smart because of this
This is very pain full for animals when its let go, Our Dog had to
be drugged to have this done and we had to leave him for 1 hour while they did this.
So be Warned cause this is Pain our dog should not have gone
through if the job was done the way it should have been and what
we were charged for.
Maureen S.

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This place is awesome. The people there are very helpful. The prices are about average. They take very good care of your pet and they treat it like it belongs to them. The place is always clean and organized. It seems that the pets enjoy it there too. The store always has what you are looking for.

5
★★★★★

This place is awesome. The people there are very helpful. The prices are about average. They take very good care of your pet and they treat it like it belongs to them. The place is always clean and organized. It seems that the pets enjoy it there too. The store always has what you are looking for.

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Very helpful staff. Clean and well stocked. Very knowledgeable regarding small pets/fish. They also take all coupons, manufacture AND internet printed with no problems. They will answer all pet questions from grooming to diet. They also have their own grooming stations which are very well priced. They have a large selection of cat litter. Everything from pine, cedar, clay and scoopable ranging from 4 lbs to 40 lbs.

4
★★★★☆

Very helpful staff. Clean and well stocked. Very knowledgeable regarding small pets/fish. They also take all coupons, manufacture AND internet printed with no problems. They will answer all pet questions from grooming to diet. They also have their own grooming stations which are very well priced. They have a large selection of cat litter. Everything from pine, cedar, clay and scoopable ranging from 4 lbs to 40 lbs.

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.

1. I like the way the people who work there are so informative.
2. They treat the animal very carefully
3. They are average prices, butthe animals aretaken care of so it's agood deal.
4. I think this is the best store, they are specialize on everything.
5. They are very big, and you can find anything there, even take the dog with you.

PROS: there very big
CONS: nothing

4
★★★★☆

1. I like the way the people who work there are so informative.
2. They treat the animal very carefully
3. They are average prices, butthe animals aretaken care of so it's agood deal.
4. I think this is the best store, they are specialize on everything.
5. They are very big, and you can find anything there, even take the dog with you.

PROS: there very big
CONS: nothing

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