Are all home depots the same? Because I have been to many across the US and they all seem exactly the same. There is never anyone to help you with reaching things off the shelf, never anyone to mix your paint, never anyone to make a key. I have no idea how they stay in business with this type of continual problem. My advice is to stick with your local mom and pop shop.
I have only shopped here a few times but I have never really liked it. They never seem to have what I am look for or atleast I cannot find it. Also the employees never seem to be around and seem annoyed when asking for help. I would recommend trying a different store and not wasteing your time here.