Auto Parts & Accessories, Consumer Electronics Repair Shops, Computer Hardware, Consumer Electronics Stores, Camera Stores, Major Appliances
TV & Radio Repair, Home Theater Systems, DVDs, Music CDs & Tapes, Stereo Stores, TVs and Radios, VCRs, Video Equipment
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
The people that work here have no idea what they are talking about. I went into this store looking for a cable for my computer. I repeatedly asking several people where these cables were stocked and was told that there are no such cable in existance. I then found the exact cable I needed in the same aisle I was standing in. Finding someone to help you in this store is a joke. They either have 15 other customers waiting for them or they avoid you like you have the cooties. This place is a joke.
Posted 08/12/09 | Report Abuse
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I went to this store and was going to buy a TV but no one would help me and I saw numerous employees standing around doing nothing and 90% of the people don't know their product knowledge ..DON'T SHOP HERE all the items they sell have the wrong warranty length they say a year manufacturer warranty but really only 30 days if you buy anything from there call the manufacture to check the warranty is the same
Posted 03/24/09 | Report Abuse
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I purchased a cordless phone that was bad out of box, called the store 10 times, let it ring for 5 minutes each time...no answer. Had to call corporate to get an answer to my question. I'm returning the phone and vow to never do business with them again. Trust me, don't waste your time or your money...find whatever products you need elsewhere, it'll save you a lot of stress and anger.
Posted 01/29/09 | Report Abuse
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I hate this store! No one answers the phone. No one seems to know that you are even in the store. I guess the hourly help have to work their tails off so the management looks good. I feel for the ones that do take pride in trying to help the customer. There is no "customer service" unless you can get in a word edge wise while they are talking about their weekends. Never will go back no matter how good the price is.
Posted 07/12/08 | Report Abuse
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All I want to know is if they have a DVD in stock and I don't want to drive across town to find out. Unfortunately no one the past two days has ever answered their phone.
Posted 02/12/08 | Report Abuse
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I shop at Best Buy ALL the time and I LOVE the service every time I shop there. I recently purchased a plasma tv for my livingroom and had the geek squad install it. I couldn't have asked for a better experience. The sales staff in the TV department were extremely friendly and knowledgeable . Keep up the good work!!
Posted 02/07/08 | Report Abuse
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I have recently been a shopper at Circuit City, with the lack of respect and willingness to help I decided to try out Best Buy. Walking into Best Buy I found knowledgeable employees and employees willing to help me, unlike employees at Circuit City. I purchased a computer and the service I received was OUTSTANDING. Not only did I get a computer, that fit my needs I had Geek Squad to go along with it for all my troubles. Kirk (my salesman) was the best interaction I have ever had in retail. I will continue to shop here and I tell all my friends to come and shop as well. BEST BUY ROCKS.
Posted 02/07/08 | Report Abuse
1 out of 1 people found this review helpful.
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One of the best stores for electronics. Everythiing os there for any tech guy that needs anything. If you need a replacement part fast and are too lazy to wait for an online store to have it you goto best buy to get it. The people are knowledgable if you ask them. (I dont ask them much)
Posted 12/25/07 | Report Abuse
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I spend approximately $3,000 each year at this mega store. I have found three great employees. I can recommend Orlando and Brianna. The rest of the blue shirts should stay home. They know little about their product and even less about customer service. The worst offenders are the people working in "Customer Service." I finally found one employee at their moon-shaped counter that was worth her salt. She was pregnant and running around the store to find an item I had purchased online. The folks back in shipping and receiving were to busy to help her. The complaints about management are well-founded. They are of little assistance unless directly approached.
Posted 12/20/07 | Report Abuse
0 out of 1 people found this review helpful.
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I dread going to Best Buy. While their merchandise inventory is huge, their service/management is deplorable. I tried to call first, no one answers the phone, on any extension, at any time. I have had to go to the television/DVD area twice and you pretty much try to get someone's attention, along with the four or five other customers lingering around. Both times I have gone, the employees in the department were hustling around trying to help customers, while the managers stood around playing/talking. Both times I have approached a manager to get service, and both times they helped me, but they give you the distinct impression that 'this is not in their job description'. It is as close as you will ever get to being invisible in public.
I don't know if Circuit City treats their customers better, but will find out next purchase.
Posted 12/09/07 | Report Abuse
0 out of 1 people found this review helpful.
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I have called several times during normal office hours and get the automated directory... I push the number for whom I want to speak to and they never answer... it just rings and rings! Then, it goes back to the automated directory with the same message!!!!
If I ran my business like this, I'd be left with ZERO customers!
Posted 10/30/07 | Report Abuse
0 out of 1 people found this review helpful.
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I have been a victim of ID Theft that began at Best Buy in Bakersfield. Best Buy was not cautious enough to verify that all of the information provided to them for an application to obtain a credit card was incorrect. They should have detected signs such as my date of birth, Driver license number. Also how can my phone home number be one in Bakersfield when my home address is over six hours away, where we have a completely different area code? In conscience to them over looking these and other red flags, I now have two credit cards that where obtain through Best Buy and used for purchases that same day at this Bakersfield store totaling over $5,200.00 of flatulent activity under my name. I honestly think that all of this could have been prevented if the personal would have been more cautious.
Posted 07/18/07 | Report Abuse
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Best buy is an awesome store to buy anything from.. There products are top of the line. I love going there to look for stuff. The employees are always so friendly and the store is so neat and clean.If your looking for t.vs stereos i would reccomend going to best buys where they can assist you
Posted 09/06/05 | Report Abuse
0 out of 1 people found this review helpful.
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Best Buy is my favorite store. I love browsing the computers, software, and other electronic products they have to offer. If you're shopping for the computer geek who has everything, or if you are him, this is the place to go.
Posted 07/03/05 | Report Abuse
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Best buy is an awesome home electronics store. They have the biggest supply and the best deals in town for electronics. I have purchased many things in here including a car stereo. I got a good deal. The employees always greet you the second you walk in the door and are always more than willing to help you when you need it.
Posted 06/19/05 | Report Abuse
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It was nice when Best Buy came to Bakersfield. There really was no other store like it in town. I was impressed at first, but sometimes I notice that they do not have the best prices in town. I like how the store is set up it is very easy to find a specific department, and it is always clean and organized well.
Posted 06/08/05 | Report Abuse
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Best Buy is a pretty good store for electronics and other items. I got a car stereo here and have been very happy with the purchase so far. The only thing I dont like about this store is that when they have sale items a lot of time they are out of stock on that item and the check out lines can get too long and you might have to wait longer than you expect.
Posted 05/16/05 | Report Abuse
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Best buy is a huge electronics store. They sell televisions, cameras, car stereos, video recorders, cd's and so much more. It is a convienent place to buy many things on your shopping list. It can get a bit busy in here so I do avoid going on the weekends but otherwise I really have good experiences in here.
Posted 05/12/05 | Report Abuse
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I like best buy a lot because they have a large selection of electronic items. There is no other store like it in town. They have pretty good prices on most things. I got speakers for my car installed here and the price was right. The service was good they were installed within two hours and it was a weekend day so I was impressed with the quickness.
Posted 05/04/05 | Report Abuse
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Best Buy is my favorite store to go to when it comes to electronics. They always have a good supply and various items to choose from. Their prices are usually competitive sometimes i find the prices are higher than other places. One thing i like is if you buy an item and within a certain period of time it goes on sale they will give you the difference if you take your reciept back.
Posted 04/30/05 | Report Abuse
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Best buy has a wide selection of electronics to choose from . I have bough many things from here and they have lasted me a long time. There customer service is great as well. They can be a little busy on the weekends so I tend to avoid the store at that time, as the lines become very long during this time. Other than that I really enjoy shopping at this store.
Posted 04/20/05 | Report Abuse
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This shop is in a great area. They generally tend to have exactly what I am looking for. However, the employees are not always as helpful as they could be. The store does get very busy on the weekends so I try to avoid it except during the weekdays. The store is very neat and clean inside.
Posted 04/17/05 | Report Abuse
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