Circuit City

I purchased a highend laptop exactly 1 yr 7 days ago at this store. As luck would have it it conked out (just plain stopped booting!) & neither HP or CC would honor the spirit of '1 yr' warranty.
I was given the option to pay $59 for a 'professional diagnosis' by the Firedog folks. I asked them if they can diagnose it to the hardware component level since it does not even boot. They said yes.
After 2 days they come back & said no diagnosis can be done since it does not boot. I said i knew that all along. But they refused to refund the money saying 'services have been rendered'.

Posted 10/17/08 | Report Abuse

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i had purchased a memory card from this location.. the card seems to be deffective so i had called to ask if they could do something to help me, the man said ok bring it down we'll see what we can do. I wasnt able to bring it by until today so i called to make sure that was still ok and the girl who answered said she wasnt sure if she could do that so she connected me with a supervisor who kept on interupting me as i was trying to explain my situation. I kept asking him to please stop interupting me, he continued to interupt me and then i was told to come talk to him face to face and i asked him if that was a threat and he replied yes it is and hung up on me. Ive never been treated this way in my life by an employee from anywhere!!

Posted 08/03/07 | Report Abuse

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Friendly sales representatives.
Neat Layout of electronic items.
Good mobile phone plans
Ample parking space.
Wide selection of music and picture titles.

PROS: Good place to do shopping
CONS:

Posted 10/24/05 | Report Abuse

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I am not really fond of this Circuit City because they do not have everything that I am looking for. They have a decent selection but lack some of the important stuff. Prices are so expensive, but customer service is great. They are helpful and try to find you everything that you need. Sometime the employees can get very "needy" and pushy, so watch out for that. Otherwise, this store is big, organized, and clean.

Posted 07/31/05 | Report Abuse

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Circuit City at Stevens Creek Blvd. in San Jose is very helpful to its customers. They take care of their customers. would defintely recommend to buyers. they do not argue with you in regards to returns.

Posted 05/04/05 | Report Abuse

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