Burns and McBride

Horrid business practice by this company. Does not disclose details about how they charge your bank account 120% of the anticipated delivery amount (that they come up with) up to a week before a delivery, and they hold YOUR funds ( not their money ) for up to 2 weeks AFTER an oil delivery.Not to mention, they did this to me 2 weeks after my first delivery. I barely used any oil and they wanted to come back !I didn't feel anything but ripped off by their practices, and I only had ONE oil delivery..I'd recommend you reading the fine print, but keep in mind, they think they have you ' under contract' just from your original phone call without the ability to read any fine print.. Shady.. VERY shady business practice..After they attached my bank account for over $750.00, (actual delivery was under $400.00) and I called and cancelled, they now say I owe them a $199.00 'early cancellation fee'.. How convenient for them ! eh ? Not something mentioned when you call in as a new customer..Also, their contract speaks repeatedly how they have 'call in' delivery service. Its even on their website..Did I mention they 'don't offer that type of service'. They tell you that when they are asking for their $199.00, but will give you paperwork saying otherwise.. Yep, conveniently choose what part of their contract is correct and/or unavailable, they will... You are a sucker to get roped into this company.. GOOD LUCK !

Posted 04/09/09 | Report Abuse

Was this review helpful to you?

We had a new heating/air conditioning system installed last summer. They were timely and polite in our home. When it was determined that what was installed was not large enough for our home, they fixed it promptly with no additional cost.

Posted 03/21/09 | Report Abuse

Was this review helpful to you?

I have dealt with Burns & McBride for many years. They're great. They came to my home on Christmas day to fix a problem with the heater.Their Price Protection Plan has saved me a lot of money

Posted 08/11/08 | Report Abuse

Was this review helpful to you?

This home heating company has repeatedly served us well. They come out and deliver oil without our needing to contact them. Their prices, while not great, seem to be fair market value. No problem at all with them, and the customer service reps I've spoken with are very friendly.

Posted 05/05/05 | Report Abuse

Was this review helpful to you?