Hotels.com

There are a string of complaints about Hotel.com on the internet. They are owned by Expedia, so I would warn anyone to be wary about using either.

We have experienced the same issues reported by others, having waited 4 months for a cancellation refund that they agreed and fell within their terms and conditions.

We have documented every time we have rung them. Their policy seems to be 1) leave people holding on in the hope they will hang up. 2. If they do not hang up, tell them the money is being credited to their card and will be on the next statement. 3. They tell you, you will receive a confirmation email. Nothing ever materialises.

PROS: When you add all the complaints together. None
CONS: Do not expect any customer service once they have your money.

This company should NOT be used if you expect any minimal service after they have your money. I had to cancel a reservation. I have spent 4 phone calls and 2 weeks have elapsed in an effort to obtain a confirmation note for a cancellation ONLY. Impossible. I am not even attempting to obtain a refund.Their approach is to apologise on the phone then do nothing. Never again.

I have used Hotels.com several times when booking out of town hotel rooms. Their site is easy to navigate, and they almost always have the lowest price. I booked awesome rates for Vegas on this site-- more than half of what the actual hotel charges on their site. I definitely would recommend using them.

They have a wide variety of hotels in quite a few cities. I used them to book a hotel in Chicago and saved about 40% off of the rate the hotel wanted to give me.

PROS: Good discounts
CONS: