Fire Mountain Gems

★★☆☆☆
42.4371 -123.312
Map and Directions to Fire Mountain Gems

541-476-1021

1 Fire Mountain Way

Grants Pass, OR

97526

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2.0 9
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Reviews 1 - 9 of 9.
.

My name is Linda Spears. I get 200 level pricing all the time. Why? well at first I bought that much (yikes). Then I formed a bead buy group. You can find us on facebook.. FMG Beaders United and Yahoo Groups...Fire Mountain Gems Buyers Club. If you are not part of a buy group, FMG has the lowest prices on Swarovski period. And five dollar shipping. I have an earned doctorate in Business Administration and I can tell you FMG consistently has the lowest prices on almost all times all the time. I have run numerous price checks. Fire Mountain Gems (FMG) has a very broad product line and a great selection. They had new products all the time and will listen if you suggest a new product. Customer service is friendly. And they have an excellent return policy. If they send you a broken product or mislabled product..call them and they fix it right away. They have assortable pricing. Buy 15 of any item(s) and you get a price break. If you do not use a buying club...then consider adding in low cost items like a needle or fifty cent or dollar item and move up a price break level. I personally bought seven thousand eight hundred dollars from FMG last year and I did not experience the broken items as described by others. My account did over fifty four thousand dollars last year. We had very little problems. And when we did FMG made it right and right away. Is FMG perfect? no. But they fix product problems...and accept returns no matter what as long as the item does not have a shelf life). Be sure to specify how you want your return. Return it in the orginal package. The order number is on the l;abel. I usualy pencil in price paid on the label. I LOVE FMG. I LOVE FMG pricing. I love FMG product return policy. I LOVE FMG's policy of making any product problems right. FMG does not pay me to say these things. It is hard to beat FMG pricing. FMG's five dollar shipping is awesome. Please disregard the negative reviews. I am a happy FMG customer and a long time supporter. I look for the best price and the best deals. FOr that you must consider total cost. You easily cover the five dollar shipping with the fantastic prices. They have books and magazines. And gift certificates. Remind folks on your birthday!!!

5
★★★★★

My name is Linda Spears. I get 200 level pricing all the time. Why? well at first I bought that much (yikes). Then I formed a bead buy group. You can find us on facebook.. FMG Beaders United and Yahoo Groups...Fire Mountain Gems Buyers Club. If you are not part of a buy group, FMG has the lowest prices on Swarovski period. And five dollar shipping. I have an earned doctorate in Business Administration and I can tell you FMG consistently has the lowest prices on almost all times all the time. I have run numerous price checks. Fire Mountain Gems (FMG) has a very broad product line and a great selection. They had new products all the time and will listen if you suggest a new product. Customer service is friendly. And they have an excellent return policy. If they send you a broken product or mislabled product..call them and they fix it right away. They have assortable pricing. Buy 15 of any item(s) and you get a price break. If you do not use a buying club...then consider adding in low cost items like a needle or fifty cent or dollar item and move up a price break level. I personally bought seven thousand eight hundred dollars from FMG last year and I did not experience the broken items as described by others. My account did over fifty four thousand dollars last year. We had very little problems. And when we did FMG made it right and right away. Is FMG perfect? no. But they fix product problems...and accept returns no matter what as long as the item does not have a shelf life). Be sure to specify how you want your return. Return it in the orginal package. The order number is on the l;abel. I usualy pencil in price paid on the label. I LOVE FMG. I LOVE FMG pricing. I love FMG product return policy. I LOVE FMG's policy of making any product problems right. FMG does not pay me to say these things. It is hard to beat FMG pricing. FMG's five dollar shipping is awesome. Please disregard the negative reviews. I am a happy FMG customer and a long time supporter. I look for the best price and the best deals. FOr that you must consider total cost. You easily cover the five dollar shipping with the fantastic prices. They have books and magazines. And gift certificates. Remind folks on your birthday!!!

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The others that have reviewed are probably not buying anything in great bulk. If you're looking for a couple things, then by all means, go to Michaels or JoAnns. I run a professional business, and order more than a few thousand dollars worth of materials from FMG annually. Their 200+ pricing is great, and they recently did away with handling charges. Their "best way" shipping is slow, be prepared to wait a week for them to even ship it (I learned that the hard way, boy that messed with production) So I am forced to spend the $ on 3 day shipping. But the materials always come in good shape, an like I said, I order thousands of items a year. I haven't needed to return much at all.

4
★★★★☆

The others that have reviewed are probably not buying anything in great bulk. If you're looking for a couple things, then by all means, go to Michaels or JoAnns. I run a professional business, and order more than a few thousand dollars worth of materials from FMG annually. Their 200+ pricing is great, and they recently did away with handling charges. Their "best way" shipping is slow, be prepared to wait a week for them to even ship it (I learned that the hard way, boy that messed with production) So I am forced to spend the $ on 3 day shipping. But the materials always come in good shape, an like I said, I order thousands of items a year. I haven't needed to return much at all.

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.

The several times I have ordered from FMG, I've had at least two items in the order arrive damaged (i.e., several or more beads in a strand cracked or crushed) due to poor packaging. One time, the mixed cabachon kit that I orderd was packaged so poorly that it arrived opened and scattered throughout the envelope, crushing my headpins and several beads in accompanying strands. I also don't like that some items are only available in a range of sizes, making it impossible to know what you will actually receive until the item arrives (makes it very hard to plan any kind of design). As far as returns, you have to pay for returns, even for damaged items, which just seems wrong. After several times of keeping damaged items rather than paying to return them (wouldn't have made sense financially to do so), I have decided not to order from FMG again unless they are the only choice for ordering an item.

2
★★☆☆☆

The several times I have ordered from FMG, I've had at least two items in the order arrive damaged (i.e., several or more beads in a strand cracked or crushed) due to poor packaging. One time, the mixed cabachon kit that I orderd was packaged so poorly that it arrived opened and scattered throughout the envelope, crushing my headpins and several beads in accompanying strands. I also don't like that some items are only available in a range of sizes, making it impossible to know what you will actually receive until the item arrives (makes it very hard to plan any kind of design). As far as returns, you have to pay for returns, even for damaged items, which just seems wrong. After several times of keeping damaged items rather than paying to return them (wouldn't have made sense financially to do so), I have decided not to order from FMG again unless they are the only choice for ordering an item.

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I recently purchased a beginner metal clay kit from Fire Mountain Gems. After only 4-5 uses, the butane torch that came with the kit will not work correctly. In order to turn it off, I now have to use a screwdriver to pry up the off button. This tends to be a little scary while holding a lit 1400 degree or so torch. I called Fire Mountain Gems to see if they would exchange the torch or refund it. They said they can't refund it because it was part of a kit, and I've used the metal clay out of the kit. In order to exchange it, they said they would need to test all of their torches in stock, which would take approximately two weeks, and that they would get back to me. The torch worked fine the first two times I used it, but failed after only two uses. I feel this is an unacceptable response on something that is an equipment failure issue, and the equipment failure has the potential to cause bodily injury and is a fire hazard. Poor quality item, poor customer service.

1
★☆☆☆☆

I recently purchased a beginner metal clay kit from Fire Mountain Gems. After only 4-5 uses, the butane torch that came with the kit will not work correctly. In order to turn it off, I now have to use a screwdriver to pry up the off button. This tends to be a little scary while holding a lit 1400 degree or so torch. I called Fire Mountain Gems to see if they would exchange the torch or refund it. They said they can't refund it because it was part of a kit, and I've used the metal clay out of the kit. In order to exchange it, they said they would need to test all of their torches in stock, which would take approximately two weeks, and that they would get back to me. The torch worked fine the first two times I used it, but failed after only two uses. I feel this is an unacceptable response on something that is an equipment failure issue, and the equipment failure has the potential to cause bodily injury and is a fire hazard. Poor quality item, poor customer service.

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this company attracts customers with come ons. they adverise the 200 piece price. Right, how many people need 200 pieces? Your local bead shop costs way less in smaller quantities and you support your local economy by purchasing from them. Just think if you bead shop wasn't there? Where would you go the check an item out in person before you ordered it from FM? Can you go to them for hands in person help? I've met the character that owns FM. He could care less how many small bead shops he puts under. He is pure greed. He's moved his business from central Calif. twice to find cheaper employees and ended up in Grants Pass, OR. Ever been there? What about the labor abuses in the Chinese & Indian factorys where people paid pennys to produce FM's products die horrible deaths due to silicosis.
Any positive posting on this company are probably being placed by themselves.

1
★☆☆☆☆

this company attracts customers with come ons. they adverise the 200 piece price. Right, how many people need 200 pieces? Your local bead shop costs way less in smaller quantities and you support your local economy by purchasing from them. Just think if you bead shop wasn't there? Where would you go the check an item out in person before you ordered it from FM? Can you go to them for hands in person help? I've met the character that owns FM. He could care less how many small bead shops he puts under. He is pure greed. He's moved his business from central Calif. twice to find cheaper employees and ended up in Grants Pass, OR. Ever been there? What about the labor abuses in the Chinese & Indian factorys where people paid pennys to produce FM's products die horrible deaths due to silicosis.
Any positive posting on this company are probably being placed by themselves.

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.

I was charged over $7.00 shipping and handling for two items that, together, weighed less than an ounce. They arrived in a huge package together with a catalog that I didn't request. This company will no longer get my business; their product prices are too high anyway. Most of us little folks cannot afford to order 200+ items to get price breaks. And when I requested their help in lowering the shipping to USPS, I received 3 form letters that all said the same things. The handling charge is bogus...their employees are paid to put two little beads in a bag. Bad company, bad business!

1
★☆☆☆☆

I was charged over $7.00 shipping and handling for two items that, together, weighed less than an ounce. They arrived in a huge package together with a catalog that I didn't request. This company will no longer get my business; their product prices are too high anyway. Most of us little folks cannot afford to order 200+ items to get price breaks. And when I requested their help in lowering the shipping to USPS, I received 3 form letters that all said the same things. The handling charge is bogus...their employees are paid to put two little beads in a bag. Bad company, bad business!

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.

They're overpriced and they pad the shipping with a few extra un-expected bucks for "handling"! They try to force Fed Ex shipping on you when often USPS is cheaper and just as fast. They don't pack things well, either, which leads to chips, bent ear studs, etc. Then they don't keep good records either. My shopping with them ENDED today, and they owe me a refund which they deny. So I have been buying my Swarovski and silver on E-Bay and I'm so much happier. Will never buy from Fire Mountain again! Kristen

1
★☆☆☆☆

They're overpriced and they pad the shipping with a few extra un-expected bucks for "handling"! They try to force Fed Ex shipping on you when often USPS is cheaper and just as fast. They don't pack things well, either, which leads to chips, bent ear studs, etc. Then they don't keep good records either. My shopping with them ENDED today, and they owe me a refund which they deny. So I have been buying my Swarovski and silver on E-Bay and I'm so much happier. Will never buy from Fire Mountain again! Kristen

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1 out of 1 people found this review helpful.

.

Fire Mountain Gems and Beads has a wonderful catalogue of beads and jewelry supplies.you can order online with their very easy to nagivate website or call and talk to a real person.
They are very helpful and knowlegable on the phone and can answer any questions that you have.
They ship quickly and are affordable

PROS: large amount of supplies,knowledgeable staff
CONS: sometimes backorder

4
★★★★☆

Fire Mountain Gems and Beads has a wonderful catalogue of beads and jewelry supplies.you can order online with their very easy to nagivate website or call and talk to a real person.
They are very helpful and knowlegable on the phone and can answer any questions that you have.
They ship quickly and are affordable

PROS: large amount of supplies,knowledgeable staff
CONS: sometimes backorder

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0 out of 1 people found this review helpful.

.

I use this company for a lot of my supply needs. Their service is fast, and always I am pleased with my order. Their selection is huge and I am sure to find what I need. They also have a very large catalog they send you free of charge. Try them out, you will like the service.

4
★★★★☆

I use this company for a lot of my supply needs. Their service is fast, and always I am pleased with my order. Their selection is huge and I am sure to find what I need. They also have a very large catalog they send you free of charge. Try them out, you will like the service.

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0 out of 1 people found this review helpful.

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