While I think the place provides what it's set out to, ice skating and offers lessons, both group and private for figure skating and hockey I think the facility leaves a lot to be desired. When you compare this facility to the Coyotes Ice Den in Scottsdale it's like night and day. Polar Ice is like a ghost town. From the moment you walk in you notice it. It doesn't offer a very inviting or welcoming environment. There are several metal tables scattered through out the facility to sit at and watch if you're not skating. There is an overly priced snack bar that I know is not run by Polar Ice itself, but contracted with an outside vendor that serves less than quality food. Although, you're not going to the rink to eat, what is offered should be reasonably priced. Almost $2 for a fountain drink that's maybe 16 ounces is ridiculous. Not to mention they charge $0.50 for refills which is even more ridiculous. The cost to skate is pretty on par with what other facilities around the valley charge. I think the cost for rental skates is a bit much in regards to the quality of rental skates they offer. The rental skates are painfully uncomfortable and most of them look like they are centuries old. They are not maintained or kept up. The actual ice itself is kept up and well maintained. The group lessons offered are a bit on the pricey side, $112 for 9 weeks for a 1/2 an hour lesson a week in a class that you could have 2 people in or 8 people in. I do not like the fact that they do not really do age appropriate classes and instead just bundle kids in classes based on their ability with little to no regard to their age. While they do have group classes for younger kids, meaning 2-4 year old, they should not be putting kids in a class together that may have a great amount of age difference between them, i.e. 5 year old in class with 9 and 10 year old's. The attention span and amount of attention a 5 yr old requires varies greatly to that of what a 9-10 year old requires. The lessons are not cheap and an older child should be afforded the ability to learn without having distractions of younger children in their class.
There is no pro-shop on site at the facility. There is nothing outside of the rink and the rinkity snack bar. I don't know what the problem is, I've heard some he said/she said that the management just doesn't care and that the money (investments) are just not there and what funds the majority of the rink are the hockey teams that pay to use the facility as their home. I can see how that could be the case because there is a lot of hockey there which is great, but the facility certainly won't make it if they don't have any standards to strive for or the desire to make the facility a better place. I'm hoping some changes are in place. While I understand it takes a lot to keep those types of facilities running, I think if you're going to make the decision to have a facility of this sort you need to ensure it stays appealing and inviting to the public.
Poorly run, schedules changing week to week and chances are good you'll be skating on ice that is shockingly poorly maintained. Managers are paid commission, so the less they maintain the ice condition, the more money in their pockets.
If you like chewed gum, nasal discharge, urine and vomit on the ice and behind the boards where you stow your belongings or sit, you'll LOVE this rink!
I attended Polar Ice for the first time with my kids. The facility was clean but the skates were so painful to wear we had to stop skating after 15 minutes. When we initially spoke to two people named Christopher and Mary they were extremely unhelpful and offered terrible customer service. We were finally able to speak with a gentleman named Ryan and he was very polite and dealt with everything very professionally. The experience was terrible only because of the painful skates and the bad customer service. Perhaps another facility would be better...
Great skating. Can be busy or almost empty depending on the open skate time frame you pick. I prefer to go on a weekday for the most space on the ice. Pricing is as expected. ($7.50 adult/$6.50 seniors) Entertainment book has 2 for 1 coupon. I bought myself a pair of used skates which have paid for themselves after 4 visits by not having to rent. Ice is usually in good condition. There is a snack bar and some arcade games as well as glass windows to the rink to keep non skaters busy or for skaters to take a break from the ice. Lockers are available for .75 Remember to dress for the temperature on the ice. Personally, I get cold every time and I even wear 2 tops+sweater, thermal leggings+jeans, 2pr socks, earmuffs & gloves!
Polar Ice Arena is a great place to go during the summer to escape the heat! It is open 7 days a week, and prices are very reasonable for all day skating! They offer ice skating lessons if you are feeling a little rusty, or it is your first time. This place is a ton of fun for the whole family!!
Nice place to go on a hot day in Phoenix. I have been there for the open skating sessions before and it was a little crowded but besides that was great! My kids had a blast skating around. They have nice facilities and are very clean. They have great summer deals too. They offer all kinds of classes and clinic that look good too but we have not tried them. They have some video games and a snack bar too.
I went there with a whole bunch of buddies and it was great. the price is reasonable and they are very watchful on the ice. A friend of mine busted her nose and they took care of everything while we were there. this place is great, they also have lessons as well as a hockey ring on the other side.