Mr G's Pizza

★★☆☆☆

About Mr G's Pizza

Food

Food
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537 US Highway 80 W Demopolis, AL

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1st- It's poor customer service to answer the phone, place the caller on hold & then hold a conversation with other people in the restaurant. I was on hold for about 2-3 minutes listening to people laugh & talk about things that were not work related.

2nd- I was told the food would be ready in 15-20 minutes. I arrived within the next 15 minutes. My pizza was cold in some parts & warm in othes.

3rd- When I went in to pick my order up, the cashiers did not smile or speak. After giving the food, there wasn't anyone that said, "Thanks for coming", "We appreciate your business", "Have a great day and come back". People just standing around with attitudes.
The entire staff could use a lesson in customer service.

1
★☆☆☆☆

1st- It's poor customer service to answer the phone, place the caller on hold & then hold a conversation with other people in the restaurant. I was on hold for about 2-3 minutes listening to people laugh & talk about things that were not work related.

2nd- I was told the food would be ready in 15-20 minutes. I arrived within the next 15 minutes. My pizza was cold in some parts & warm in othes.

3rd- When I went in to pick my order up, the cashiers did not smile or speak. After giving the food, there wasn't anyone that said, "Thanks for coming", "We appreciate your business", "Have a great day and come back". People just standing around with attitudes.
The entire staff could use a lesson in customer service.

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We ordered from here while staying in town and I was not happy at all. The boys wanted pizza and I could have done better with a frozen pizza. They ended up putting the wrong toppings on the pizza and told me it would be extra if they had to remake it. I left the pizza there and ended up going to another pizza place.

2
★★☆☆☆

We ordered from here while staying in town and I was not happy at all. The boys wanted pizza and I could have done better with a frozen pizza. They ended up putting the wrong toppings on the pizza and told me it would be extra if they had to remake it. I left the pizza there and ended up going to another pizza place.

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This location of Mr Gs leaves something to be desired. We are use to the location in T-Town and this one just doesn't live up to the same standard the T-Town location has set. On a recent visit, on a carry out, the service was slow. The staff was friendly, but just not very efficient. Wanting to use the bathroom while the pizza was cooking, (the bathroom has three stalls according to my wife) the door was locked, so she and my daughter waited and waited and waited. After about 10 minutes, two employees emerged from the locked door and apologized saying they were doing their hair. Why they locked the door remains a mystery. We took our pizza as soon as they handed it to us and after get back in the car, though the outside edge of it was warm, the center was cold. Not a location we will stop at again.

2
★★☆☆☆

This location of Mr Gs leaves something to be desired. We are use to the location in T-Town and this one just doesn't live up to the same standard the T-Town location has set. On a recent visit, on a carry out, the service was slow. The staff was friendly, but just not very efficient. Wanting to use the bathroom while the pizza was cooking, (the bathroom has three stalls according to my wife) the door was locked, so she and my daughter waited and waited and waited. After about 10 minutes, two employees emerged from the locked door and apologized saying they were doing their hair. Why they locked the door remains a mystery. We took our pizza as soon as they handed it to us and after get back in the car, though the outside edge of it was warm, the center was cold. Not a location we will stop at again.

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