Phoenix Salon & Spa

I've had some great haircuts at this salon several years ago and recently decided to try my luck with a new stylist. It was disappointing that the results looked amateurish at best but the dealbreaker was when the stylist added a charge for a "future" follow up service in order to pocket my money for doing absolutely nothing. I didn't want to cause a scene so I let it slide but felt completely taken advantage of. Needless to say I was not comfortable returning to this person. I have no doubt there are some excellent stylists working there with more common sense and ethics than mine had but this visit really left a bad taste in my mouth.

Posted 10/05/09 | Report Abuse

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this spa has unlicensed people working here so i would stay clear!!!! You should always ask if the person who is working on you is licensed.I would use another spa there is a nice one in Prattville

Posted 06/15/09 | Report Abuse

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Please do not spend $65 for a massage here. It was the biggest mistake ever. This place is SO unprofessional it is laughable. When I went for my massage, being new to this area I thought it would be ok, wrong. I could hear the FULL conversations of the people in the next room the WHOLE time. These people were laughing so loud people OUTSIDE the spa could hear them! This was not just a few times; this was during the whole hour. NOT ONCE did the masseur offer to step next door and ask her coworkers to lower their voices. She didn't even apologize. I never even relaxed because I couldnt believe what was happening! I have never been so disappointed in a business. I almost thought I was being punked, it was that bad! She also ended my hour massage 8 minutes earlier then it was suppose to. I was so upset with this service I will never ever go back here. I wasted $65....an expensive lesson.

Posted 05/09/09 | Report Abuse

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I've not used the salon part of the Phoenix, however, I have stopped in to look at their gift items while going to the Sports Palace for lunch. They have very cute gifts, and a very good selection.

Posted 04/28/07 | Report Abuse

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Linda Echols is the owner and is an expert in color and does a great job on cuts too. She is very hard to get an appointment with though, and several times I've had to wait quite a while after getting shampooed to get in her chair.The massage therapist is pretty good, but I wouldn't recommend him for a pre-natal massage. It was side lying and he didn't get deep enough in my muscles. But I like a deep massage too, so if you just want a relaxing one, he'd be great.

Posted 04/22/07 | Report Abuse

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