Allstate Insurance Agency

★★★★★
  • 1500 Center Point Pkwy

    Birmingham, AL 35215

    Map & Directions
  • 205-856-6510

Automotive

Automotive
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Jim Burke Automotive

1300 3rd Ave N Birmingham, AL

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Highway 280 Nissan

Hwy 280 Birmingham, AL

4.6538 26
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I have had the worst experience ever with Serra. Nissan . I purchased a car with them on December 9 2013 and signed a contract and was told that our first payment would be due on January 9 2014 and when that date came we tried to pay

3
★★★★★

I have had the worst experience ever with Serra. Nissan . I purchased a car with them on December 9 2013 and signed a contract and was told that our first payment would be due on January 9 2014 and when that date came we tried to pay

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I was thinking about trading my car and called the saleman Lafayette at Serra Nissan, He immediately listen to my reasons for wanting to trade and assisted me in looking for a new car. Within 2 hours I was wlking out the door with keys in

3
★★★★★

I was thinking about trading my car and called the saleman Lafayette at Serra Nissan, He immediately listen to my reasons for wanting to trade and assisted me in looking for a new car. Within 2 hours I was wlking out the door with keys in

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I love this company. I have purchased 2 cars from them, one pre-owned and the other new. Both are great and their sales and service guys are second to none.

3
★★★★★

I love this company. I have purchased 2 cars from them, one pre-owned and the other new. Both are great and their sales and service guys are second to none.

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It was my 2nd car to buy from Serra, Bert H. and Doron were both so helpful and knowlageable. They were very professional, answered all my questions, gave me options and were very honest and fair. Sad to say but sometimes its hard to trust car salesman, they made me feel that they had my best interest in mind and I beleive they took very good care of me!! They have made me a very loyal customer and I will be back the next time I'm ready to buy... Thank you so much Brett and Doron!!!

2
★★★★★

It was my 2nd car to buy from Serra, Bert H. and Doron were both so helpful and knowlageable. They were very professional, answered all my questions, gave me options and were very honest and fair. Sad to say but sometimes its hard to trust car salesman, they made me feel that they had my best interest in mind and I beleive they took very good care of me!! They have made me a very loyal customer and I will be back the next time I'm ready to buy... Thank you so much Brett and Doron!!!

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VERY POOR CUSTOMER SERVICE. Bought a BRAND NEW VW jetta off the truck...3 wks later and after multiple irritating calls...still NO title in sight. In the state of MS, you are unable to drive without a tag applied for AND an inspection sticker. needless to say, I still have received neither a return phone call nor the proper documentation.

1
★☆☆☆☆

VERY POOR CUSTOMER SERVICE. Bought a BRAND NEW VW jetta off the truck...3 wks later and after multiple irritating calls...still NO title in sight. In the state of MS, you are unable to drive without a tag applied for AND an inspection sticker. needless to say, I still have received neither a return phone call nor the proper documentation.

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Brandon was very easy to work with and at no time did we fill pressure at any time. Will be back to buy again

5
★★★★★

Brandon was very easy to work with and at no time did we fill pressure at any time. Will be back to buy again

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Had selected the car, and negotiated the price, only to have to negotiate the price again when talking to the finance guy ... 5 hours later.

Also, had to ask them for a copy of their invoice price 3 times over that same span. Finally got it before going to the finance person.

Most unprofessional automobile sales people I've ever dealt with. And knowing the reputation of car sales folks in general, that's saying quite a bit.

0
★☆☆☆☆

Had selected the car, and negotiated the price, only to have to negotiate the price again when talking to the finance guy ... 5 hours later.

Also, had to ask them for a copy of their invoice price 3 times over that same span. Finally got it before going to the finance person.

Most unprofessional automobile sales people I've ever dealt with. And knowing the reputation of car sales folks in general, that's saying quite a bit.

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My wife and I purchased a Nissan Murano at Serra Nissan. This purchase was an important one for our growing family and we arrived at Serra Nissan loaded with questions. The sales staff, especially Josh, was patient, professional and courteous. Josh was knowledgeable regarding their vehicles and the financing options available. Each time we paid them a visit the entire staff went out of their way to make the experience less stressful. Even the general manager, Randy Visser, somehow found the time to help us distract the kids while we spoke with Josh. We also shopped at Jim Burke Nissan and Crown but Serra Nissan beat their best deal by $1500. Price was important to us but at the end of the day, the relaxed, non-pushy atmosphere made the difference. We?ll be back.

2
★★★★★

My wife and I purchased a Nissan Murano at Serra Nissan. This purchase was an important one for our growing family and we arrived at Serra Nissan loaded with questions. The sales staff, especially Josh, was patient, professional and courteous. Josh was knowledgeable regarding their vehicles and the financing options available. Each time we paid them a visit the entire staff went out of their way to make the experience less stressful. Even the general manager, Randy Visser, somehow found the time to help us distract the kids while we spoke with Josh. We also shopped at Jim Burke Nissan and Crown but Serra Nissan beat their best deal by $1500. Price was important to us but at the end of the day, the relaxed, non-pushy atmosphere made the difference. We?ll be back.

Pros: Sales Staff

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Listened to our requirements in a vehicle and met them. Fairly priced auto; excellent customer service and service department.

2
★★★★★

Listened to our requirements in a vehicle and met them. Fairly priced auto; excellent customer service and service department.

Pros: Ethical, fair and customer driven

Cons: none

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no pressure at all, I live in Hoover but the dealer over here was rude so I made the drive. Noce people, professional salesperson, clean bathrooms. good experience overall

2
★★★★★

no pressure at all, I live in Hoover but the dealer over here was rude so I made the drive. Noce people, professional salesperson, clean bathrooms. good experience overall

Pros: No pressure

Cons: wait time was a little long

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My wife and I purchased a Nissan Altima at Serra Nissan.??
We had fun buying a car?with the people at Serra Nissan so much fun we headed off to dinner and celebrated.

2
★★★★★

My wife and I purchased a Nissan Altima at Serra Nissan.??
We had fun buying a car?with the people at Serra Nissan so much fun we headed off to dinner and celebrated.

Pros: Professional people

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The general manager Randy Visser is very personable and great to work with. So is his well chosen sales staff!

2
★★★★★

The general manager Randy Visser is very personable and great to work with. So is his well chosen sales staff!

Pros: I will send friends and family.

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I had an excellent car buying experience with General Manager Randy Visser of Serra Nissan. He was careful to match my car with my family. I have always had great service from the dealership. The people there did a super job of finding me what I needed not just trying to sell me what they had on the lot.

2
★★★★★

I had an excellent car buying experience with General Manager Randy Visser of Serra Nissan. He was careful to match my car with my family. I have always had great service from the dealership. The people there did a super job of finding me what I needed not just trying to sell me what they had on the lot.

Pros: Friendly and Caring

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The entire staff was a pleasure to work with at Serra Nissan. They made purchasing our Nissan Armada as seamless as possible. Furthermore, they continue to offer great service even after the sale. We have been extremely pleased! A special thank you to the General Manager who went above and beyond our expectations.

2
★★★★★

The entire staff was a pleasure to work with at Serra Nissan. They made purchasing our Nissan Armada as seamless as possible. Furthermore, they continue to offer great service even after the sale. We have been extremely pleased! A special thank you to the General Manager who went above and beyond our expectations.

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We have purchased several cars from this dealership and have been very satisfied with the service we recieved. Great people!!!!!!

2
★★★★★

We have purchased several cars from this dealership and have been very satisfied with the service we recieved. Great people!!!!!!

Pros: Helpful, friendly, patient

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Serra Nissan of Birmingham has to be the most family oriented establishment I have had the pleasure of being employed at. The management team here is oustanding and always willing to lend a helping hand with their customers and employees. I have personally witnessed remarkable team effort and leadership on everyone's end. Thank you to Randy Visser, Greg Boyles, and Gerald Shepard for being the leaders and drivers of this winning team!!

2
★★★★★

Serra Nissan of Birmingham has to be the most family oriented establishment I have had the pleasure of being employed at. The management team here is oustanding and always willing to lend a helping hand with their customers and employees. I have personally witnessed remarkable team effort and leadership on everyone's end. Thank you to Randy Visser, Greg Boyles, and Gerald Shepard for being the leaders and drivers of this winning team!!

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Roland was very nice on the phone when I called to ask a question. The showroom was neat and well organized. the bathrooms were clean. Sergei the manager was professional and we were never pressured

2
★★★★★

Roland was very nice on the phone when I called to ask a question. The showroom was neat and well organized. the bathrooms were clean. Sergei the manager was professional and we were never pressured

Pros: friendly salesperson

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I am located off 280 and actually drive further to Serra Nissan because of their staff and service. Mark Nenadic has personally assisted me and I didn't even realize he was the Service Director until later.

I like working with people that back up their words with their work.

2
★★★★★

I am located off 280 and actually drive further to Serra Nissan because of their staff and service. Mark Nenadic has personally assisted me and I didn't even realize he was the Service Director until later.

I like working with people that back up their words with their work.

Pros: Great People.

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I continue to be impressed by the friendly, professional and knowledgeable staff at Serra Nissan. From management and sales to the service department, I feel as I am valued as a customer, which is very important to me when making such a large purchase decision. I would refer them to my friends and family.

2
★★★★★

I continue to be impressed by the friendly, professional and knowledgeable staff at Serra Nissan. From management and sales to the service department, I feel as I am valued as a customer, which is very important to me when making such a large purchase decision. I would refer them to my friends and family.

Pros: Great customer service

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I have met the General Manager, who is really a great manager, and the other managers at Serra Nissan, who are equally as great.. Although I was not driving a Nissan they took care of my service needs expertly and quickly. Everyone was very friendly and I was made to feel at home.

The next new car I buy will be be a Z car from Serra Nissan.

2
★★★★★

I have met the General Manager, who is really a great manager, and the other managers at Serra Nissan, who are equally as great.. Although I was not driving a Nissan they took care of my service needs expertly and quickly. Everyone was very friendly and I was made to feel at home.

The next new car I buy will be be a Z car from Serra Nissan.

Pros: Great timely service and easy to do business with

Cons: None that I saw

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Every time I step foot into Serra Nissan they treat me like I am family. I am amazed at how much they go out of their way to give me the highest quality service available. Every employee from Sales and Service to the General Manager is friendly and absolutely willing to treat me and my needs with the utmost respect. I have and will continue to refer my friends and family to Serra Nissan!

2
★★★★★

Every time I step foot into Serra Nissan they treat me like I am family. I am amazed at how much they go out of their way to give me the highest quality service available. Every employee from Sales and Service to the General Manager is friendly and absolutely willing to treat me and my needs with the utmost respect. I have and will continue to refer my friends and family to Serra Nissan!

Pros: Friendly, Professional, Knowledgeable

Cons: None

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Buying my Nissan Titan was a great experience.i found the truck i wanted and Gerald and Greg made me a great deal.i was also surprised that the General Mgr. personally introduced me to the finance dept. Eddie in fiance got the terms i needed and made it painless.when its time to buy my wife a new car we will go back at Serra Nissan.

2
★★★★★

Buying my Nissan Titan was a great experience.i found the truck i wanted and Gerald and Greg made me a great deal.i was also surprised that the General Mgr. personally introduced me to the finance dept. Eddie in fiance got the terms i needed and made it painless.when its time to buy my wife a new car we will go back at Serra Nissan.

Pros: knowledge and selection

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Refreshing to find Managers so easy to work with and eager to find me the best deal. So interested in making me happy and finding the vehicle I was looking for. Awesome place to do business, I will be back

2
★★★★★

Refreshing to find Managers so easy to work with and eager to find me the best deal. So interested in making me happy and finding the vehicle I was looking for. Awesome place to do business, I will be back

Pros: Best Managers around

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Jimmy Vernon in Service is great. I drive in from hoover and pass 2 other Nissan dealers to come to Serra because of the honest service department.

2
★★★★★

Jimmy Vernon in Service is great. I drive in from hoover and pass 2 other Nissan dealers to come to Serra because of the honest service department.

Pros: Free rental cars

Cons: i wish they were closer to my home

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I have bought 4 new nissans from Serra, and with 9 years of experience with their sales and service department I can say these are good Christian people running the place who look out for your best interest.

2
★★★★★

I have bought 4 new nissans from Serra, and with 9 years of experience with their sales and service department I can say these are good Christian people running the place who look out for your best interest.

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Unprofessional attitude, unethical practices, false verbal promises, humiliating approach, irresponsible, unreliable and not at all helpful. Serra nissan stands for this in perfect meaning.

Don't let their size of the business overwhelm you, Serra Nissan gave me the worst experience in my life and I regret buying my car from them from Day 1.

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0
★☆☆☆☆

Unprofessional attitude, unethical practices, false verbal promises, humiliating approach, irresponsible, unreliable and not at all helpful. Serra nissan stands for this in perfect meaning.

Don't let their size of the business overwhelm you, Serra Nissan gave me the worst experience in my life and I regret buying my car from them from Day 1.

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Pros: Availability of a variety of cars

Cons: Unavailability of professional people

More about Allstate Insurance Agency

Serra Nissan in Birmingham is a Nissan Customer Promise Certified Dealer committed to the providing the highest level of customer service. We are Birmingham's highest rated Nissan dealer on Google with over five years of customer reviews and we are Birmingham's only Nissan Internet Certified Dealer. We are also a Nissan Express Service Certified Dealer, Nissan LEAF Dealer and Nissan Rental Car Dealer. We provide a Low Price guarantee in writing and include a free Lifetime Warranty with every new Nissan. Visit us for a large selection of new Nissan and preowned vehicles, service, parts, accessories and financing options or shop online for genuine Nissan parts, accessories and merchandise at the official Nissan USA eStore on our Web site

 

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