Greater Mobile Chrysler Jeep

★★☆☆☆
  • 3016 Government Blvd.

    Mobile, AL 36606

    Map & Directions
  • 251-476-6860

2.0 4
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I brought our Jeep here on request of the insurance company to have it repaired after our boat trailer broke and pulled the jeep to the ditch. It needed an alignment and there was a new Clunk in the transmission. I left it with them for 3 days, they said they found nothing wrong with the vehicle. I brought an ASE master tech along to make the jeep clunk for them. He did and they said they never test drove it just put it on a hoist and looked at it. The service manager and mechanic started yelling at me and my tech asking why we brought it here. "its an insurance job". According to my mechanic who was calm and merely pointed out the problems. They did not want the job at all for some reason. I have never been so badly treated by a dealership staff. They YELL at thier customers when proven wrong or lacking in ability or technical knowledge. The service manager was trembling, physically shaking, he appears to have serious mental issues and I felt threatened from his boiling anger. They ended up charging us $174.00 for work that was not performed AT ALL. This will be reported to chrysler and the BBB I brought an impartial wittness/auto technician from another STATE. Take your car anywhere but here. I am in the chrysler family of dealership OWNERS in Michigan and this is FAR from over...

1
★☆☆☆☆

I brought our Jeep here on request of the insurance company to have it repaired after our boat trailer broke and pulled the jeep to the ditch. It needed an alignment and there was a new Clunk in the transmission. I left it with them for 3 days, they said they found nothing wrong with the vehicle. I brought an ASE master tech along to make the jeep clunk for them. He did and they said they never test drove it just put it on a hoist and looked at it. The service manager and mechanic started yelling at me and my tech asking why we brought it here. "its an insurance job". According to my mechanic who was calm and merely pointed out the problems. They did not want the job at all for some reason. I have never been so badly treated by a dealership staff. They YELL at thier customers when proven wrong or lacking in ability or technical knowledge. The service manager was trembling, physically shaking, he appears to have serious mental issues and I felt threatened from his boiling anger. They ended up charging us $174.00 for work that was not performed AT ALL. This will be reported to chrysler and the BBB I brought an impartial wittness/auto technician from another STATE. Take your car anywhere but here. I am in the chrysler family of dealership OWNERS in Michigan and this is FAR from over...

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.

I brought our Jeep here on request of the insurance company to have it repaired after our boat trailer broke and pulled the jeep to the ditch. It needed an alignment and there was a new Clunk in the transmission. I left it with them for 3 days, they said they found nothing wrong with the vehicle. I brought an ASE master tech along to make the jeep clunk for them. He did and they said they never test drove it just put it on a hoist and looked at it. The service manager and mechanic started yelling at me and my tech asking why we brought it here. "its an insurance job". According to my mechanic who was calm and merely pointed out the problems. They did not want the job at all for some reason. I have never been so badly treated by a dealership staff. They YELL at thier customers when proven wrong or lacking in ability or technical knowledge. The service manager was trembling, physically shaking, he appears to have serious mental issues and I felt threatened. They ended up charging us $174.00 for work that was not performed AT ALL. This will be reported to chrysler and the BBB I brought an impartial wittness/auto technician from another STATE. Take your car anywhere but here. I am in the chrysler family of dealership OWNERS in Michigan and this is FAR from over...

0
★☆☆☆☆

I brought our Jeep here on request of the insurance company to have it repaired after our boat trailer broke and pulled the jeep to the ditch. It needed an alignment and there was a new Clunk in the transmission. I left it with them for 3 days, they said they found nothing wrong with the vehicle. I brought an ASE master tech along to make the jeep clunk for them. He did and they said they never test drove it just put it on a hoist and looked at it. The service manager and mechanic started yelling at me and my tech asking why we brought it here. "its an insurance job". According to my mechanic who was calm and merely pointed out the problems. They did not want the job at all for some reason. I have never been so badly treated by a dealership staff. They YELL at thier customers when proven wrong or lacking in ability or technical knowledge. The service manager was trembling, physically shaking, he appears to have serious mental issues and I felt threatened. They ended up charging us $174.00 for work that was not performed AT ALL. This will be reported to chrysler and the BBB I brought an impartial wittness/auto technician from another STATE. Take your car anywhere but here. I am in the chrysler family of dealership OWNERS in Michigan and this is FAR from over...

Pros: none

Cons: staff

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I took my Jeep, Liberty there after I discovered that my transmission was slipping. My Jeep was still under warranty, but I was told that while parts of the service was covered, I would have to pay for them servicing my transmission in general. I paid almost $200. Less than a week later after driving from Mobile, AL to Denver, CO, my transmission light popped back on and it started making a high whining pitch. I also noticed that it was leaking transmission fluid. I immediately got it into a Jeep dealership in Denver where I was told that the Mobile dealership had replaced the sealer between the transmission and the fluid pan with a paper seal. They had also neglected to fix the valve body housing.

This is not the kind of dealership you want to trust your car with!

1
★☆☆☆☆

I took my Jeep, Liberty there after I discovered that my transmission was slipping. My Jeep was still under warranty, but I was told that while parts of the service was covered, I would have to pay for them servicing my transmission in general. I paid almost $200. Less than a week later after driving from Mobile, AL to Denver, CO, my transmission light popped back on and it started making a high whining pitch. I also noticed that it was leaking transmission fluid. I immediately got it into a Jeep dealership in Denver where I was told that the Mobile dealership had replaced the sealer between the transmission and the fluid pan with a paper seal. They had also neglected to fix the valve body housing.

This is not the kind of dealership you want to trust your car with!

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1 out of 1 people found this review helpful.

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I went into this dealership wanting to buy a PT Cruiser for my husband. In general, I hate buying cars because I do not like to haggle endlessly over prices. I did my research and went in prepared to negotiate until I got close to that figure. Well, I didn't even have to try. The first number they gave me was BELOW that figure. I ended up paying ALOT less than invoice. Sales staff and finance staff were extremely courteous and helpful.

PROS: Very honest staff.
CONS: None

5
★★★★★

I went into this dealership wanting to buy a PT Cruiser for my husband. In general, I hate buying cars because I do not like to haggle endlessly over prices. I did my research and went in prepared to negotiate until I got close to that figure. Well, I didn't even have to try. The first number they gave me was BELOW that figure. I ended up paying ALOT less than invoice. Sales staff and finance staff were extremely courteous and helpful.

PROS: Very honest staff.
CONS: None

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0 out of 1 people found this review helpful.

 

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