Freyaldenhoven Automotive

★★★★☆
35.0987 -92.4162
Map and Directions to Freyaldenhoven Automotive

501-329-8188

1090 Siebenmorgan Rd

Conway, AR

72032

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About Freyaldenhoven Automotive

Categories
Hours
Mon-Thu 8am-5:30pm ; Fri 8am-5pm ; Sat Closed ; Sun Closed

Automotive

Automotive
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4.0 6
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Reviews 1 - 6 of 6.
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I took my 69 VW bug to Freyaldenhoven after another mechanic messed it up, they called me after they diagnosed the problem and explained they could fix it and save me some money by salvaging the crankshaft which was damaged. I was thrilled, but several weeks went by and no word from them, so I kept trying to call back only to have their receptionist keep telling me that Roger (the owner I assume) would call me back, which he never did. Another week or so went by and I finally called back and demanded to speak to Roger to find out what was going on with my car. Roger finally came to the phone and explained that the crankshaft was "beyond repair." Upon asking a few more questions it became obvious that they themselves had messed up the crankshaft salvage job and had damaged it beyond repair, and were trying to bide time by avoiding my calls until a new crankshaft came in that THEY WERE GOING TO CHARGE ME FOR (>$1000!) I let them know that that was unacceptable since I was promised that the part could be reused, and asked them for a written documentation outlining everything they had done to the car since it had been in their shop (at least 2 months because of the extra time they had tried to buy.) I was told to come get the car and I would not be charged, as if they were doing me a favor by completely destroying a salvageable crankshaft and then not charging me! When I arrived to pick up the car I again asked for a written documentation and Roger screamed at me from behind the counter with my dad and a couple other clients sitting there in the shop. I got my car and left and I want to be REAL clear about this to anyone reading this who works in this shop: the only reason I did NOT have this settled in court is because I returned the car to the first mechanic who worked on it diligently over the next few weeks (and provided a free replacement crankshaft which YOUR SHOP screwed up) and got it running perfectly, free of charge. Obviously there are other clients of this shop who are very happy with the work they provided (in fact the glowing positive reviews are the reason I took my bug there in the first place) but I would not recommend this shop to anyone after the way I was treated and particularly after they would not accept responsibility for completely destroying my engine. The only reason they get two stars is because of their attempt to salvage the crankshaft and save me some money (which I appreciate-- I am not an ingrate.) But once they botched the job to the tune of >$1000 repair all they had to do was pick up the phone and let me know what had happened. Instead I had to wait weeks and go through several phone calls to find out the truth, only to have them attempt to charge me for their mistake. Bottom line-- if you have been going to them for years and had no problems, I am sure you will continue to do so. For anyone else thinking about using them, be REAL careful and ask for their initial diagnosis IN WRITING, in case they try to swindle you like they did me.

2
★★☆☆☆

I took my 69 VW bug to Freyaldenhoven after another mechanic messed it up, they called me after they diagnosed the problem and explained they could fix it and save me some money by salvaging the crankshaft which was damaged. I was thrilled, but several weeks went by and no word from them, so I kept trying to call back only to have their receptionist keep telling me that Roger (the owner I assume) would call me back, which he never did. Another week or so went by and I finally called back and demanded to speak to Roger to find out what was going on with my car. Roger finally came to the phone and explained that the crankshaft was "beyond repair." Upon asking a few more questions it became obvious that they themselves had messed up the crankshaft salvage job and had damaged it beyond repair, and were trying to bide time by avoiding my calls until a new crankshaft came in that THEY WERE GOING TO CHARGE ME FOR (>$1000!) I let them know that that was unacceptable since I was promised that the part could be reused, and asked them for a written documentation outlining everything they had done to the car since it had been in their shop (at least 2 months because of the extra time they had tried to buy.) I was told to come get the car and I would not be charged, as if they were doing me a favor by completely destroying a salvageable crankshaft and then not charging me! When I arrived to pick up the car I again asked for a written documentation and Roger screamed at me from behind the counter with my dad and a couple other clients sitting there in the shop. I got my car and left and I want to be REAL clear about this to anyone reading this who works in this shop: the only reason I did NOT have this settled in court is because I returned the car to the first mechanic who worked on it diligently over the next few weeks (and provided a free replacement crankshaft which YOUR SHOP screwed up) and got it running perfectly, free of charge. Obviously there are other clients of this shop who are very happy with the work they provided (in fact the glowing positive reviews are the reason I took my bug there in the first place) but I would not recommend this shop to anyone after the way I was treated and particularly after they would not accept responsibility for completely destroying my engine. The only reason they get two stars is because of their attempt to salvage the crankshaft and save me some money (which I appreciate-- I am not an ingrate.) But once they botched the job to the tune of >$1000 repair all they had to do was pick up the phone and let me know what had happened. Instead I had to wait weeks and go through several phone calls to find out the truth, only to have them attempt to charge me for their mistake. Bottom line-- if you have been going to them for years and had no problems, I am sure you will continue to do so. For anyone else thinking about using them, be REAL careful and ask for their initial diagnosis IN WRITING, in case they try to swindle you like they did me.

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they are the best! i had a cv joint break in my 2006 passat....the dealer wanted over $1000 to fix it -- freyaldenhoven got it done for $675! they also let me drop my car off over the weekend since i lived out of town. the mechanic called me at every step of the way to let me know what needed to be done and what the cost was before he did the work......if you own a VW you need their # saved to your cell phone! thanks for a great job!
shelley

5
★★★★★

they are the best! i had a cv joint break in my 2006 passat....the dealer wanted over $1000 to fix it -- freyaldenhoven got it done for $675! they also let me drop my car off over the weekend since i lived out of town. the mechanic called me at every step of the way to let me know what needed to be done and what the cost was before he did the work......if you own a VW you need their # saved to your cell phone! thanks for a great job!
shelley

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Don't judge this book by its cover... While the building is sufficient for auto repair it is sparse on amenities, but the quality repair service, the strong customer service, and the fair prices will keep you coming back. I have used Freyaldenhoven Automotive for all our vehicle repair needs, for the last 15 years and recommend them to all my friends.

5
★★★★★

Don't judge this book by its cover... While the building is sufficient for auto repair it is sparse on amenities, but the quality repair service, the strong customer service, and the fair prices will keep you coming back. I have used Freyaldenhoven Automotive for all our vehicle repair needs, for the last 15 years and recommend them to all my friends.

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We have had several cars that we have had air condioning work done on them. We have found Freyaldenhoven Auto to be honest and do quality work . We have always been very satisfied with the service. The staff is friendly and they give very accurate estimates. If something is found to be wrong they will call before they do any work on the auto to let you know how much the work will cost. If you do have any future problems with an auto that they have worked on they always honor the warranty and fix whatever is wrong. Customer service is always a priority with this shop!

5
★★★★★

We have had several cars that we have had air condioning work done on them. We have found Freyaldenhoven Auto to be honest and do quality work . We have always been very satisfied with the service. The staff is friendly and they give very accurate estimates. If something is found to be wrong they will call before they do any work on the auto to let you know how much the work will cost. If you do have any future problems with an auto that they have worked on they always honor the warranty and fix whatever is wrong. Customer service is always a priority with this shop!

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Latest reviews from Citysearch.

.

I took my car here for new spark plugs and wires. I was told that it was going to be 171 dollars plus tax. i scheduled an appointment for today at 9 a.m and was told it would take 2 hours. I was the only appointment for the day when i

6
★★★★★

I took my car here for new spark plugs and wires. I was told that it was going to be 171 dollars plus tax. i scheduled an appointment for today at 9 a.m and was told it would take 2 hours. I was the only appointment for the day when i

.

I took my 69 VW bug to Freyaldenhoven after another mechanic messed it up, they called me after they diagnosed the problem and explained they could fix it and save me some money by salvaging the crankshaft which was damaged. I was thrilled, but several weeks went by and no word from them, so I kept trying to call back only to have their receptionist keep telling me that Roger (the owner I assume) would call me back, which he never did. Another week or so went by and I finally called back and demanded to speak to Roger to find out what was going on with my car. Roger finally came to the phone and explained that the crankshaft was "beyond repair." Upon asking a few more questions it became obvious that they themselves had messed up the crankshaft salvage job and had damaged it beyond repair, and were trying to bide time by avoiding my calls until a new crankshaft came in that THEY WERE GOING TO CHARGE ME FOR (>$1000!) I let them know that that was unacceptable since I was promised that the part could be reused, and asked them for a written documentation outlining everything they had done to the car since it had been in their shop (at least 2 months because of the extra time they had tried to buy.) I was told to come get the car and I would not be charged, as if they were doing me a favor by completely destroying a salvageable crankshaft and then not charging me! When I arrived to pick up the car I again asked for a written documentation and Roger screamed at me from behind the counter with my dad and a couple other clients sitting there in the shop. I got my car and left and I want to be REAL clear about this to anyone reading this who works in this shop: the only reason I did NOT have this settled in court is because I returned the car to the first mechanic who worked on it diligently over the next few weeks (and provided a free replacement crankshaft which YOUR SHOP screwed up) and got it running perfectly, free of charge. Obviously there are other clients of this shop who are very happy with the work they provided (in fact the glowing positive reviews are the reason I took my bug there in the first place) but I would not recommend this shop to anyone after the way I was treated and particularly after they would not accept responsibility for completely destroying my engine. The only reason they get one star is because of their attempt to salvage the crankshaft and save me some money (which I appreciate-- I am not an ingrate.) But once they botched the job to the tune of >$1000 repair all they had to do was pick up the phone and let me know what had happened. Instead I had to wait weeks and go through several phone calls to find out the truth, only to have them attempt to charge me for their mistake. Bottom line-- if you have been going to them for years and had no problems, I am sure you will continue to do so. For anyone else thinking about using them, be REAL careful and ask for their initial diagnosis IN WRITING, in case they try to swindle you like they did me.

1
★☆☆☆☆

I took my 69 VW bug to Freyaldenhoven after another mechanic messed it up, they called me after they diagnosed the problem and explained they could fix it and save me some money by salvaging the crankshaft which was damaged. I was thrilled, but several weeks went by and no word from them, so I kept trying to call back only to have their receptionist keep telling me that Roger (the owner I assume) would call me back, which he never did. Another week or so went by and I finally called back and demanded to speak to Roger to find out what was going on with my car. Roger finally came to the phone and explained that the crankshaft was "beyond repair." Upon asking a few more questions it became obvious that they themselves had messed up the crankshaft salvage job and had damaged it beyond repair, and were trying to bide time by avoiding my calls until a new crankshaft came in that THEY WERE GOING TO CHARGE ME FOR (>$1000!) I let them know that that was unacceptable since I was promised that the part could be reused, and asked them for a written documentation outlining everything they had done to the car since it had been in their shop (at least 2 months because of the extra time they had tried to buy.) I was told to come get the car and I would not be charged, as if they were doing me a favor by completely destroying a salvageable crankshaft and then not charging me! When I arrived to pick up the car I again asked for a written documentation and Roger screamed at me from behind the counter with my dad and a couple other clients sitting there in the shop. I got my car and left and I want to be REAL clear about this to anyone reading this who works in this shop: the only reason I did NOT have this settled in court is because I returned the car to the first mechanic who worked on it diligently over the next few weeks (and provided a free replacement crankshaft which YOUR SHOP screwed up) and got it running perfectly, free of charge. Obviously there are other clients of this shop who are very happy with the work they provided (in fact the glowing positive reviews are the reason I took my bug there in the first place) but I would not recommend this shop to anyone after the way I was treated and particularly after they would not accept responsibility for completely destroying my engine. The only reason they get one star is because of their attempt to salvage the crankshaft and save me some money (which I appreciate-- I am not an ingrate.) But once they botched the job to the tune of >$1000 repair all they had to do was pick up the phone and let me know what had happened. Instead I had to wait weeks and go through several phone calls to find out the truth, only to have them attempt to charge me for their mistake. Bottom line-- if you have been going to them for years and had no problems, I am sure you will continue to do so. For anyone else thinking about using them, be REAL careful and ask for their initial diagnosis IN WRITING, in case they try to swindle you like they did me.

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