Resort TV Cable

★☆☆☆☆
34.4881 -93.0911
Map and Directions to Resort Television Cable Co Inc

(800) 903-0508

410 Airport Rd

Hot Springs National Park, AR

71913-4000

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About Resort TV Cable

Hours
TIME Monday 8:30AM - 5:30PM Tuesday 8:30AM - 5:30PM Wednesday 8:30AM - 5:30PM Thursday 8:30AM - 6:00PM Friday 8:30AM - 5:30PM Saturday 9:00AM - 1:00PM Sunday CLOSED
1.4375 32
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Reviews 1 - 32 of 32.
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One Star is a stretch...I cannot stand the absolutely horrible awful terribly slow internet service and overpriced bull crap they call Cable. This company should be shut down and run out of town. At least they should have provided a little lube with every bill. I just ran a speed test and am getting ohhhh 1.2 megs dl speed....YAY MEEEE!!!! 10 megs dl is what I pay for. If they werent the only game in town they wouldnt have jobs. BRING ON UVERSE!!!!!

1
★☆☆☆☆

One Star is a stretch...I cannot stand the absolutely horrible awful terribly slow internet service and overpriced bull crap they call Cable. This company should be shut down and run out of town. At least they should have provided a little lube with every bill. I just ran a speed test and am getting ohhhh 1.2 megs dl speed....YAY MEEEE!!!! 10 megs dl is what I pay for. If they werent the only game in town they wouldnt have jobs. BRING ON UVERSE!!!!!

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The worst cable company I have ever dealt with!!!!!!!!!!!!!! The people in the Hot Springs office tell you what you want to hear- knowing they can't do what they say!!! Phil and Elmer have got to be the worst---Used carsalesman all the way!!!! Sad this is the only cable company here. What a Joke this office and company has become!

1
★☆☆☆☆

The worst cable company I have ever dealt with!!!!!!!!!!!!!! The people in the Hot Springs office tell you what you want to hear- knowing they can't do what they say!!! Phil and Elmer have got to be the worst---Used carsalesman all the way!!!! Sad this is the only cable company here. What a Joke this office and company has become!

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GREEDY! Thats what I have to say after being charged a fee to remove my HBO channel. I ask, does removing my HBO channel require a special drive out to my house, NO! It does not require anyone to move, but, Resort new policy is- If you make a change, any change, to your accout, you are charged $2.95. I will move services elsewhere and recommend this to ewveryone!!

1
★☆☆☆☆

GREEDY! Thats what I have to say after being charged a fee to remove my HBO channel. I ask, does removing my HBO channel require a special drive out to my house, NO! It does not require anyone to move, but, Resort new policy is- If you make a change, any change, to your accout, you are charged $2.95. I will move services elsewhere and recommend this to ewveryone!!

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I find it ironic that "insider pages" doesn't have Resort Cable listed under cable companies.
For your 60.00 a month basic cable service here's what you get..
AETN(2), PowerPoint slideshow with music(3), NBC(4), PowerPoint with music(5), (7, 8, 9, 10, 11 normal) nothing on (12) VTN(13) nothing on (14), PowerPoint with music (15) PowerPoint with music (16), Religious channel (17), Religious channel (18), Shopping network (19), Shopping network (20), PowerPoint with music (21), (22, 23, 24, 25 normal), TV guide(26), Sports(27), ESPN(28, 29, 30) (31, 32, 33, 34, 35 normal) Weather channel (36), (37- 63 normal), Spanish (64), Spanish(65), Spanish(66), (67, 68, 69, 70 normal)
"Normal" is a loose term here. True, it IS programming, and ALL cable activity turns into 3 a.m info-mercials. But when you break it down from the probable 8 channels an average person watches AND the money spent, it isnt cost effective at all. I've lived here my whole life and watched it go from 10.95 to 60.95. And in the early days, the techs were running wires to poles, cutting holes in houses, etc. Now its a "plug and go environment" and the price has jumped incredibly. When you leave the company office from connect or disconnect...go straight to a copy service and COPY EVERYTHING. NEVER pay cash to anyone at the front desk. They're either half dead stroke victims or trainees that'll cover their tracks on the computer. P.S they now want to see RENTAL agreements if you're a renter. A front desk worker named Theresa did that to me.

1
★☆☆☆☆

I find it ironic that "insider pages" doesn't have Resort Cable listed under cable companies.
For your 60.00 a month basic cable service here's what you get..
AETN(2), PowerPoint slideshow with music(3), NBC(4), PowerPoint with music(5), (7, 8, 9, 10, 11 normal) nothing on (12) VTN(13) nothing on (14), PowerPoint with music (15) PowerPoint with music (16), Religious channel (17), Religious channel (18), Shopping network (19), Shopping network (20), PowerPoint with music (21), (22, 23, 24, 25 normal), TV guide(26), Sports(27), ESPN(28, 29, 30) (31, 32, 33, 34, 35 normal) Weather channel (36), (37- 63 normal), Spanish (64), Spanish(65), Spanish(66), (67, 68, 69, 70 normal)
"Normal" is a loose term here. True, it IS programming, and ALL cable activity turns into 3 a.m info-mercials. But when you break it down from the probable 8 channels an average person watches AND the money spent, it isnt cost effective at all. I've lived here my whole life and watched it go from 10.95 to 60.95. And in the early days, the techs were running wires to poles, cutting holes in houses, etc. Now its a "plug and go environment" and the price has jumped incredibly. When you leave the company office from connect or disconnect...go straight to a copy service and COPY EVERYTHING. NEVER pay cash to anyone at the front desk. They're either half dead stroke victims or trainees that'll cover their tracks on the computer. P.S they now want to see RENTAL agreements if you're a renter. A front desk worker named Theresa did that to me.

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I wish we could get a good cable company in Hot Springs, Channel 11 freezes up 3 or 4 times per week, High speed internet goes out often when you call to report it they act like you are troubling them. I am stuck with them because I need the high speed internet, If there were another company that could offer high speed and TV I would change tomorro!!

CUSTOMER SERVICE AND QUALITY SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT!!

1
★☆☆☆☆

I wish we could get a good cable company in Hot Springs, Channel 11 freezes up 3 or 4 times per week, High speed internet goes out often when you call to report it they act like you are troubling them. I am stuck with them because I need the high speed internet, If there were another company that could offer high speed and TV I would change tomorro!!

CUSTOMER SERVICE AND QUALITY SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT!!

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I agree with most of these comments on poor service. And it being a monopoly. For the most part if you call in to have anything accomplished you wont get far since they dont have a clue to what they are doing. The customer service in the local office isnt as bad but very short staffed. And if you want to speak to a manager you are hard pressed finding one that has the time to speak to you or even cares about your problems. The only shining star that I can speak of was my salesman. I would recommend anyone who doesn't want to be ripped off to go see Ray. He saved me the huge installation fee on all my services and answered his phone anytime I called with a problem. I wouldn't have anything nice to say at all if it weren't for him.

3
★★★☆☆

I agree with most of these comments on poor service. And it being a monopoly. For the most part if you call in to have anything accomplished you wont get far since they dont have a clue to what they are doing. The customer service in the local office isnt as bad but very short staffed. And if you want to speak to a manager you are hard pressed finding one that has the time to speak to you or even cares about your problems. The only shining star that I can speak of was my salesman. I would recommend anyone who doesn't want to be ripped off to go see Ray. He saved me the huge installation fee on all my services and answered his phone anytime I called with a problem. I wouldn't have anything nice to say at all if it weren't for him.

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This company is a JOKE! There is nothing good that I can say about them... First of all their customer service methods are ridiculous. If you call their phone number they transfer you to a call center somewhere else in the state that has NO authority to make any decisions. Second, when going into the office...there is never enough customer service clerks. You see plenty of people walking around "behind the scenes" but none of them ever attempt to come up and try to help customers. Third, their billing is COMICAL! They want you to pay a month in advance...that's fine. But, if your bill is 30 days past due (which would be the time that normal companies would send out the bills) they charge you $7.95 to suspend your services...so when you call to pay the bill they charge you another $7.95 to restore it! Fourth, if you decide to write a letter to the editor of any of the newspapers in the state...it will never be addressed because this company is owned by the same company that owns the Arkansas Democrat Gazette & the Sentinel Record--along with numerous other broadcasting companies in Arkansas. Just do yourself a favor--don't do business with them. They don't appreciate their customers or respect the people that make their livings.

1
★☆☆☆☆

This company is a JOKE! There is nothing good that I can say about them... First of all their customer service methods are ridiculous. If you call their phone number they transfer you to a call center somewhere else in the state that has NO authority to make any decisions. Second, when going into the office...there is never enough customer service clerks. You see plenty of people walking around "behind the scenes" but none of them ever attempt to come up and try to help customers. Third, their billing is COMICAL! They want you to pay a month in advance...that's fine. But, if your bill is 30 days past due (which would be the time that normal companies would send out the bills) they charge you $7.95 to suspend your services...so when you call to pay the bill they charge you another $7.95 to restore it! Fourth, if you decide to write a letter to the editor of any of the newspapers in the state...it will never be addressed because this company is owned by the same company that owns the Arkansas Democrat Gazette & the Sentinel Record--along with numerous other broadcasting companies in Arkansas. Just do yourself a favor--don't do business with them. They don't appreciate their customers or respect the people that make their livings.

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IF YOU READ THIS FOLLOWING STORY AND ANYTHING LIKE THIS HAS HAPPENED TO YOU, PLEASE CONTACT ME AT BLACKBERRYTEAS@HOTMAIL.COM! WE CAN STOP THEM, GET OUR MONEY BACK AND REPAIR OUR CREDIT!

The first week of August, I went to Resort TV Cable's Albert Pike office to return my cable box and completely settle my bill because I was moving and cancelling my account. While there I was told that I had to paid in cash somewhere between $120 - $150 because of the past month, the week or so of that month and a disconnect fee. Even though this sounded suspicious and outrageous to me, I paid it and returned my equipment. I then asked the woman I was working with if there would be ANY other charges because I wanted to settle it right then. She said absolutely not. I had paid everything, and that was it. She then gave me a receipt for the return of my cable box saying that I should keep it for a week or two in case they called me saying they'd lost it because occasionally that happened.

Yesterday I received a letter from a credit bureau saying that I now owed over $70 to Resort TV Cable (around $50 for the bill and $20 from the credit bureau.) I was shocked; not only because I'd paid a fortune to cancel with the cable company, but because Resort TV Cable had in no way tried to contact me before reporting this to a credit bureau. After speaking to them, I now believe this was because they could put pressure on me to pay even more money to them or they would hurt my credit.

I spoke to one of the manager's today who said there was no record of me paying ANYTHING to them. There was however a record of me returning my equipment. There was also a record of the woman who took my money going to the pay screen, entering nothing, and then switching to the returned equipment screen.

This woman informed me that if I could not produce a three-month-old receipt that she would not believe I paid a single thing because they have no way of proving cash payments. She said she'd go through the woman I paid my money to's accounts that day to see if she had accidentally placed my money on another account.

When she called me back, she said that not only was there no record of her taking any money from me, but that there wasn't even anyone around the time I was in there that paid a bill. I know this not to be true because the place was packed and two people in front of me paid their bills.

She also informed me that all I owed that day was around $50, and that there was no such thing as a disconnection fee. I told her this sounded extremely suspect to me. At first I was extremely nice to her, but as she kept going on saying that she had no way of showing a record of cash payments on their computers -- WHICH MEANS THEY SHOULDN'T TAKE CASH PAYMENTS -- that if I did not produce a receipt she would not help me.

Even though I was a very loyal customer, this woman wouldn't believe me. Instead she immediately began treating me like a liar. She got irate with me at one point. I explained to her that I have NO reason not to pay $50 if I owe it, but that I was not going to give them $200 total because of lies I was told by someone working at their business and because of their mistakes. She then practically hung up on me.

After reading all of the other reviews here, I can honestly say that Resort TV Cable is taking from their customers. Like I said in the beginning, if you have any complaints about them taking money or charging you things that you do not owe, please contact me. I believe we could get our money back and make sure that Resort TV Cable does not continue to do this.

1
★☆☆☆☆

IF YOU READ THIS FOLLOWING STORY AND ANYTHING LIKE THIS HAS HAPPENED TO YOU, PLEASE CONTACT ME AT BLACKBERRYTEAS@HOTMAIL.COM! WE CAN STOP THEM, GET OUR MONEY BACK AND REPAIR OUR CREDIT!

The first week of August, I went to Resort TV Cable's Albert Pike office to return my cable box and completely settle my bill because I was moving and cancelling my account. While there I was told that I had to paid in cash somewhere between $120 - $150 because of the past month, the week or so of that month and a disconnect fee. Even though this sounded suspicious and outrageous to me, I paid it and returned my equipment. I then asked the woman I was working with if there would be ANY other charges because I wanted to settle it right then. She said absolutely not. I had paid everything, and that was it. She then gave me a receipt for the return of my cable box saying that I should keep it for a week or two in case they called me saying they'd lost it because occasionally that happened.

Yesterday I received a letter from a credit bureau saying that I now owed over $70 to Resort TV Cable (around $50 for the bill and $20 from the credit bureau.) I was shocked; not only because I'd paid a fortune to cancel with the cable company, but because Resort TV Cable had in no way tried to contact me before reporting this to a credit bureau. After speaking to them, I now believe this was because they could put pressure on me to pay even more money to them or they would hurt my credit.

I spoke to one of the manager's today who said there was no record of me paying ANYTHING to them. There was however a record of me returning my equipment. There was also a record of the woman who took my money going to the pay screen, entering nothing, and then switching to the returned equipment screen.

This woman informed me that if I could not produce a three-month-old receipt that she would not believe I paid a single thing because they have no way of proving cash payments. She said she'd go through the woman I paid my money to's accounts that day to see if she had accidentally placed my money on another account.

When she called me back, she said that not only was there no record of her taking any money from me, but that there wasn't even anyone around the time I was in there that paid a bill. I know this not to be true because the place was packed and two people in front of me paid their bills.

She also informed me that all I owed that day was around $50, and that there was no such thing as a disconnection fee. I told her this sounded extremely suspect to me. At first I was extremely nice to her, but as she kept going on saying that she had no way of showing a record of cash payments on their computers -- WHICH MEANS THEY SHOULDN'T TAKE CASH PAYMENTS -- that if I did not produce a receipt she would not help me.

Even though I was a very loyal customer, this woman wouldn't believe me. Instead she immediately began treating me like a liar. She got irate with me at one point. I explained to her that I have NO reason not to pay $50 if I owe it, but that I was not going to give them $200 total because of lies I was told by someone working at their business and because of their mistakes. She then practically hung up on me.

After reading all of the other reviews here, I can honestly say that Resort TV Cable is taking from their customers. Like I said in the beginning, if you have any complaints about them taking money or charging you things that you do not owe, please contact me. I believe we could get our money back and make sure that Resort TV Cable does not continue to do this.

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What is wrong with channel 11? It seems it is froze up at least once a week. I pray it is on to night when all the good shows having premier night.

1
★☆☆☆☆

What is wrong with channel 11? It seems it is froze up at least once a week. I pray it is on to night when all the good shows having premier night.

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Please somebody get a real cable company to come into Hot Springs. I can't freak'in fathome that this is the only game in town.

These people are crooks and there non-HD channels are 1980's HORRIBLE and there HD is limited.

A COMPLETE JOKE!

1
★☆☆☆☆

Please somebody get a real cable company to come into Hot Springs. I can't freak'in fathome that this is the only game in town.

These people are crooks and there non-HD channels are 1980's HORRIBLE and there HD is limited.

A COMPLETE JOKE!

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I've been charged for an equipment rental free for over a year. They insist that the modem I'm using is theirs, when I've had this old modem since before I moved to Hot Springs. They refuse to take off the equipment rental charge or refund me for the year I've been paying. I'm off contract, so I say if I can't get this taken care of I'll go elsewhere, and they just say "fine".

Unfortunately, we have no alternative in Hot Springs, and they know that.

1
★☆☆☆☆

I've been charged for an equipment rental free for over a year. They insist that the modem I'm using is theirs, when I've had this old modem since before I moved to Hot Springs. They refuse to take off the equipment rental charge or refund me for the year I've been paying. I'm off contract, so I say if I can't get this taken care of I'll go elsewhere, and they just say "fine".

Unfortunately, we have no alternative in Hot Springs, and they know that.

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I am currently assisting a friend in checking on prices for her new home. She had just called telling me the high prices she was quioted for cable and internet. I told her I would call Resort. The Service lady was friendly enough but proceeded to give me an entirely different quote although it was a little lower than the previous amount told to my friend.
In the past I had resort and it was a constant cat and mouse game of what my bill was to be each month. My biggest complaint was after cancelling my service since I was moving out and my roomate putting the cable in his name, I continued to recieve a final bill 3 times. after paying the first 2 I stated I would not be paying anymore. Of course they hounded me constantly for the said 42 dollars and eventually it went on my credit report! I am still fighting the matter over 3 years later! Also, I agree with others that the staff are incompetent, lazy and lack the skills needed by those wooking in the customer service field but after all thats what happens when you higher friends of friends and relations to a position rather than seeking out the best qualified.... And as many others stated on here, I wouldn't even give them one star if I could choose 0... I have had DISH now for 3 years and have been completely satisfied with their services.....
Sincerely,
Anthony Wynn

1
★☆☆☆☆

I am currently assisting a friend in checking on prices for her new home. She had just called telling me the high prices she was quioted for cable and internet. I told her I would call Resort. The Service lady was friendly enough but proceeded to give me an entirely different quote although it was a little lower than the previous amount told to my friend.
In the past I had resort and it was a constant cat and mouse game of what my bill was to be each month. My biggest complaint was after cancelling my service since I was moving out and my roomate putting the cable in his name, I continued to recieve a final bill 3 times. after paying the first 2 I stated I would not be paying anymore. Of course they hounded me constantly for the said 42 dollars and eventually it went on my credit report! I am still fighting the matter over 3 years later! Also, I agree with others that the staff are incompetent, lazy and lack the skills needed by those wooking in the customer service field but after all thats what happens when you higher friends of friends and relations to a position rather than seeking out the best qualified.... And as many others stated on here, I wouldn't even give them one star if I could choose 0... I have had DISH now for 3 years and have been completely satisfied with their services.....
Sincerely,
Anthony Wynn

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COUNT ME IN TOO! The worst company ever to deal with. I swear who ever does the billing cant add or subtract. The folks who answer phones have no clue as to whats going on in billing & have your bill up on computer while your talking to them about your bill. This happened 3 days ago when I called about a bill for $146.00 when I had paid my bill middle of December 2009 & that bill was for $56.00. Plus fact they charge for an upgrade when there has been no upgrades... The guy told me he didnt understand it either & would have someone call me....
NO CALL..at all from them. SCAMMERS! Plain & simple. I guess if we want something done call the hot springs sentinel?

1
★☆☆☆☆

COUNT ME IN TOO! The worst company ever to deal with. I swear who ever does the billing cant add or subtract. The folks who answer phones have no clue as to whats going on in billing & have your bill up on computer while your talking to them about your bill. This happened 3 days ago when I called about a bill for $146.00 when I had paid my bill middle of December 2009 & that bill was for $56.00. Plus fact they charge for an upgrade when there has been no upgrades... The guy told me he didnt understand it either & would have someone call me....
NO CALL..at all from them. SCAMMERS! Plain & simple. I guess if we want something done call the hot springs sentinel?

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I was working for a company in Hot Springs and they originally put the bill in the companys name. After several months I decided to upgrade my service so I changed the name on the account and put it in my name. I was reassured several times before I did this that I would not be charged an early termination fee since I wasn't terminating service, just switching the name on the account. What did my company get in the mail a few weeks later? A $500 bill for early termination fees... $250 for the cable and $250 for the internet. They did finally credit the account and not make them pay but only after we received several more bills and I had to call them 3-4 times for them to finally do it.

Then, I cancelled my service on July 31st because I was moving. The last bill I paid went through August 11th. So they owed me some money. Here we are 3 months later and I STILL have not gotten my credit. I've called them probably 6 times at this point and have been given the run around about why I haven't received a refund check yet. This most recent time they decided to tell me that I was under contract and was no longer going to get a refund check and was instead going to be charged early termination fees. I NEVER SIGNED A CONTRACT WHEN I SWITCHED THE ACCOUNT INTO MY NAME. I was paying an extra $20/month on my bill because I decided not to sign a contract. So I called them YET AGAIN and I will supposedly receive my refund check in 7-10 days. I won't hold my breath. Do not deal with these people if you can find a way around it... worst company I have ever had to deal with! I wouldn't even give them one star if I didn't have to.

1
★☆☆☆☆

I was working for a company in Hot Springs and they originally put the bill in the companys name. After several months I decided to upgrade my service so I changed the name on the account and put it in my name. I was reassured several times before I did this that I would not be charged an early termination fee since I wasn't terminating service, just switching the name on the account. What did my company get in the mail a few weeks later? A $500 bill for early termination fees... $250 for the cable and $250 for the internet. They did finally credit the account and not make them pay but only after we received several more bills and I had to call them 3-4 times for them to finally do it.

Then, I cancelled my service on July 31st because I was moving. The last bill I paid went through August 11th. So they owed me some money. Here we are 3 months later and I STILL have not gotten my credit. I've called them probably 6 times at this point and have been given the run around about why I haven't received a refund check yet. This most recent time they decided to tell me that I was under contract and was no longer going to get a refund check and was instead going to be charged early termination fees. I NEVER SIGNED A CONTRACT WHEN I SWITCHED THE ACCOUNT INTO MY NAME. I was paying an extra $20/month on my bill because I decided not to sign a contract. So I called them YET AGAIN and I will supposedly receive my refund check in 7-10 days. I won't hold my breath. Do not deal with these people if you can find a way around it... worst company I have ever had to deal with! I wouldn't even give them one star if I didn't have to.

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1 out of 1 people found this review helpful.

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terrible service, overpriced, rude, inconsiderate, needs competition to either shape them up or take away business. as soon as i can, i'm switching to dsl and satellite tv.

1
★☆☆☆☆

terrible service, overpriced, rude, inconsiderate, needs competition to either shape them up or take away business. as soon as i can, i'm switching to dsl and satellite tv.

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1 out of 1 people found this review helpful.

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I agree with you guys! A computer and mongoose bicycle were stolen from our home and when I contacted the company they said, "No way, our people are bonded", so they wouldn't even give me the time of day! and recently my cable is freezing up, sound going off, the premium internet service I pay a premium price for is running SLOW! NO STARS!!! (well just found out I had to give one) What can we do???

1
★☆☆☆☆

I agree with you guys! A computer and mongoose bicycle were stolen from our home and when I contacted the company they said, "No way, our people are bonded", so they wouldn't even give me the time of day! and recently my cable is freezing up, sound going off, the premium internet service I pay a premium price for is running SLOW! NO STARS!!! (well just found out I had to give one) What can we do???

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1 out of 1 people found this review helpful.

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I guess having a monopoly means you can do whatever you want. Not having DSL available in our area we are stuck with this terrible company. Their billing is the worst I have had them shut off my service 3 days early as a "friendly" reminder to pay our bill on time. When calling to complain about something they say well if you don't like it cancel it. The technician that came to originally connect our server also stole computer equipment off my desk as I wasn't home at the time and my girlfriend wasn't able to stay with him the entire time and of course those complaints went deaf ears as well. If at all possible avoid this company like the plague.

1
★☆☆☆☆

I guess having a monopoly means you can do whatever you want. Not having DSL available in our area we are stuck with this terrible company. Their billing is the worst I have had them shut off my service 3 days early as a "friendly" reminder to pay our bill on time. When calling to complain about something they say well if you don't like it cancel it. The technician that came to originally connect our server also stole computer equipment off my desk as I wasn't home at the time and my girlfriend wasn't able to stay with him the entire time and of course those complaints went deaf ears as well. If at all possible avoid this company like the plague.

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2 out of 2 people found this review helpful.

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This company is the worst cable company I have EVER dealt with. I have a second home in Hot Springs, Arkansas. I called to cancel the service and they will not let me because I have a wireless router that must first return to them. I live 450 miles away. So now I have to drive an entire day
to cancel my cable

1
★☆☆☆☆

This company is the worst cable company I have EVER dealt with. I have a second home in Hot Springs, Arkansas. I called to cancel the service and they will not let me because I have a wireless router that must first return to them. I live 450 miles away. So now I have to drive an entire day
to cancel my cable

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1 out of 1 people found this review helpful.

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This company doesn't deserve any stars!! Just a big fat zero. My girlfriend recently had them come and hook up her cable only to have them jack up the price significantly over what they originally quoted her!!!!! Yes the classic bait and switch technique except they baited her with the low price and then told her once they had her hooked up that she didn't qualify for the lower price. When she called and complained they told her that if she could remember who she talked to that maybe they could do something about it. So remember IF you have to use them for tv service MAKE SURE YOU GET THE SALESPERSON'S NAME SO THEY WILL HONOR THEIR SIDE OF THE CONTRACT when the dispute arises, OTHERWISE DO NOT, I REPEAT, DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!

1
★☆☆☆☆

This company doesn't deserve any stars!! Just a big fat zero. My girlfriend recently had them come and hook up her cable only to have them jack up the price significantly over what they originally quoted her!!!!! Yes the classic bait and switch technique except they baited her with the low price and then told her once they had her hooked up that she didn't qualify for the lower price. When she called and complained they told her that if she could remember who she talked to that maybe they could do something about it. So remember IF you have to use them for tv service MAKE SURE YOU GET THE SALESPERSON'S NAME SO THEY WILL HONOR THEIR SIDE OF THE CONTRACT when the dispute arises, OTHERWISE DO NOT, I REPEAT, DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!!!

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2 out of 2 people found this review helpful.

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This company just doesn't care about their customers. The internet just went out and it is a clear and beautiful day. yet when it rains it also goes out. They just cost me in a poker tournament, for the umpteenth time! We need to get as many people as possible to protest in front of this in-ept company and DEMAND CHANGES! If interested e-mail me. hotspringsshark@yahoo.com

1
★☆☆☆☆

This company just doesn't care about their customers. The internet just went out and it is a clear and beautiful day. yet when it rains it also goes out. They just cost me in a poker tournament, for the umpteenth time! We need to get as many people as possible to protest in front of this in-ept company and DEMAND CHANGES! If interested e-mail me. hotspringsshark@yahoo.com

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1 out of 1 people found this review helpful.

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Having a big time problem with the company. My mail was lost and I did not receive my bill for June. They disconnected my service and now want $250.00 in order to continue my service.
They told me I broke the one year contract by terminating my service. I did not terminate, they did. They were supposed to waive the $250. But have not. Told me I had to go to the office and speak to a manager. I live 760 miles away. What's up with this picture? Aslo, my billing keeps changing. Sorry, Sorry, Sorry realtionship with this company. Will have to explore else where.

1
★☆☆☆☆

Having a big time problem with the company. My mail was lost and I did not receive my bill for June. They disconnected my service and now want $250.00 in order to continue my service.
They told me I broke the one year contract by terminating my service. I did not terminate, they did. They were supposed to waive the $250. But have not. Told me I had to go to the office and speak to a manager. I live 760 miles away. What's up with this picture? Aslo, my billing keeps changing. Sorry, Sorry, Sorry realtionship with this company. Will have to explore else where.

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1 out of 1 people found this review helpful.

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This company said I they could not service me, even though every one around me had service. I finally go a hold of someone who knew their ass form a hole in the ground and was told that they absolutely could give service. After telling me that they had to bore under the ground and charge me 500$ for it, they dropped in a temp. line from the same side of the road. It ran fine for a month and I asked the eng. if they could just burry the line and let it go. I was told that they could but would not say if service would work all the time. I have had good internet service with out interruption for over a year and saved the 500$. The people who work for this company are some of the most unintelligent I have ever had the misfortune to run into. The women who answer the phone are some of the most rude I have ever talked to. They recently had a shut down of service for almost a week and when I complained they gave me 5$ off of a 54$ monthly bill. WOW. As soon as some other system comes available I will dump these idiots like a hot potato. They even made me take a TV cable package when I told them I did not use it. I had Dish. They are a scam and use extortion to sell crap that you do not need. I tell everyone if they have a choice do not get service form these idiots.

1
★☆☆☆☆

This company said I they could not service me, even though every one around me had service. I finally go a hold of someone who knew their ass form a hole in the ground and was told that they absolutely could give service. After telling me that they had to bore under the ground and charge me 500$ for it, they dropped in a temp. line from the same side of the road. It ran fine for a month and I asked the eng. if they could just burry the line and let it go. I was told that they could but would not say if service would work all the time. I have had good internet service with out interruption for over a year and saved the 500$. The people who work for this company are some of the most unintelligent I have ever had the misfortune to run into. The women who answer the phone are some of the most rude I have ever talked to. They recently had a shut down of service for almost a week and when I complained they gave me 5$ off of a 54$ monthly bill. WOW. As soon as some other system comes available I will dump these idiots like a hot potato. They even made me take a TV cable package when I told them I did not use it. I had Dish. They are a scam and use extortion to sell crap that you do not need. I tell everyone if they have a choice do not get service form these idiots.

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1 out of 1 people found this review helpful.

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This company is the worst ever and they pride themselves on being the worst because they can. You see they have the monoploly here in this town so they can do and charge what ever they like. The customer service office is outside of HotSprings at a call center so they have know idea of what or who they work for and could care less. My cable goes out every time it storms the internet service and the phone service goes out just about every two weeks they dont credit or compensate for anything. I cant wait to get out of this contract with them and get the dish or maybe I will just keep my netflick and watch dvd's.

1
★☆☆☆☆

This company is the worst ever and they pride themselves on being the worst because they can. You see they have the monoploly here in this town so they can do and charge what ever they like. The customer service office is outside of HotSprings at a call center so they have know idea of what or who they work for and could care less. My cable goes out every time it storms the internet service and the phone service goes out just about every two weeks they dont credit or compensate for anything. I cant wait to get out of this contract with them and get the dish or maybe I will just keep my netflick and watch dvd's.

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1 out of 1 people found this review helpful.

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Worst Services I have ever had. I was in college and taking alot of on-line classes using their cablelynx service and went down in the middle of the night and the person I called asked me to wait till morning cause they didn't want to go out in the rain but I still got charged full price for the month even though service was down for a few days. That isn't the worst part of it. I decided to cancel their prepaid services in the middle of the month when I went and got on the ATT deal of Internet dish and phone service. Well I am still confused about how they charge me another month of prepaid service I wouldn't use. Now I have a Credit Management Inc. a collection agency out of Texas harassing me about the prepaid service I canceled and come to find out Resort gave them my Social Security Number to these people cause they asked me for the last four numbers of it. The owner of Resort owns the Sentinel Record Paper as well. So I am calling in a lawyer about the harassment I am receiving. So Be wary when using this company they just want your money and planned to do as little as possible in return for using their services. Call Dish or DirectTV dealer. I rather deal with rain problems than lazy problems for a service I pay for.

1
★☆☆☆☆

Worst Services I have ever had. I was in college and taking alot of on-line classes using their cablelynx service and went down in the middle of the night and the person I called asked me to wait till morning cause they didn't want to go out in the rain but I still got charged full price for the month even though service was down for a few days. That isn't the worst part of it. I decided to cancel their prepaid services in the middle of the month when I went and got on the ATT deal of Internet dish and phone service. Well I am still confused about how they charge me another month of prepaid service I wouldn't use. Now I have a Credit Management Inc. a collection agency out of Texas harassing me about the prepaid service I canceled and come to find out Resort gave them my Social Security Number to these people cause they asked me for the last four numbers of it. The owner of Resort owns the Sentinel Record Paper as well. So I am calling in a lawyer about the harassment I am receiving. So Be wary when using this company they just want your money and planned to do as little as possible in return for using their services. Call Dish or DirectTV dealer. I rather deal with rain problems than lazy problems for a service I pay for.

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2 out of 2 people found this review helpful.

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I ALSO had planned my evening around watching that game, and I dare say I was even MORE frustrated than any Cardinals fans because I grew up in Ohio and am a huge Reds fan.

3
★★★☆☆

I ALSO had planned my evening around watching that game, and I dare say I was even MORE frustrated than any Cardinals fans because I grew up in Ohio and am a huge Reds fan.

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1 out of 1 people found this review helpful.

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The paper this morning advertised the St Louis Cardinals as being on tonight. What is actually showing is something called "Fit TV." There needs to be better coordination between the paper and Resort TV. I planned my evening to watch the game. Disappointing!

1
★☆☆☆☆

The paper this morning advertised the St Louis Cardinals as being on tonight. What is actually showing is something called "Fit TV." There needs to be better coordination between the paper and Resort TV. I planned my evening to watch the game. Disappointing!

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1 out of 1 people found this review helpful.

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The repairman came out at 9 pm to patch a temporary line after a storm knocked out our cable, then he returned the next morning to place a regular line. The repairmen have always been prompt when called.

5
★★★★★

The repairman came out at 9 pm to patch a temporary line after a storm knocked out our cable, then he returned the next morning to place a regular line. The repairmen have always been prompt when called.

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1 out of 1 people found this review helpful.

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The worst service I have ever received. I had a scheduled appointment to meet the installer at my home. I drove 3 hours to meet the installer and he no showed even after I was told several time he was just running late. The next appointment I set up the installer did a very poor job of installing the cable and had to come back to fix all the problems they created. Including installing the cable in such a way that watter would flow into the house. Once that was done the company called me back to change my fees and contract. Don't even bother calling customer service for help either. They thought it was perfectly acceptable for me to wait 5 hours for an installer who did not show up.

Go with satellite!

1
★☆☆☆☆

The worst service I have ever received. I had a scheduled appointment to meet the installer at my home. I drove 3 hours to meet the installer and he no showed even after I was told several time he was just running late. The next appointment I set up the installer did a very poor job of installing the cable and had to come back to fix all the problems they created. Including installing the cable in such a way that watter would flow into the house. Once that was done the company called me back to change my fees and contract. Don't even bother calling customer service for help either. They thought it was perfectly acceptable for me to wait 5 hours for an installer who did not show up.

Go with satellite!

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1 out of 1 people found this review helpful.

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This is the only cable company available in Hot Springs, and I find them to be higher priced than other cities. Having several satellite companies here, the price seems cheaper. But having to pay over sixty dollars a month for basic cable is unreal. That's not counting the twenty bucks for internet cable. The service also tends to be slow, taking over three weeks to come out to hook up your service.

3
★★★☆☆

This is the only cable company available in Hot Springs, and I find them to be higher priced than other cities. Having several satellite companies here, the price seems cheaper. But having to pay over sixty dollars a month for basic cable is unreal. That's not counting the twenty bucks for internet cable. The service also tends to be slow, taking over three weeks to come out to hook up your service.

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1 out of 1 people found this review helpful.

Latest reviews from Citysearch.

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I've read previous reviews people have left and, yes, there are some problems. The fact is, though, they're working on them as fast as they can. In every instance where I have encountered a problem, the call center operators, service technicians and customer support personnel have been outstanding. They all seem to have pride in their positions, and were always willing to work with me. Whenever a problem was beyond their scope they got management involved. Resort TV Cable management worked with me on an ongoing problem, and bent over backwards to find a suitable solution.

4
★★★★☆

I've read previous reviews people have left and, yes, there are some problems. The fact is, though, they're working on them as fast as they can. In every instance where I have encountered a problem, the call center operators, service technicians and customer support personnel have been outstanding. They all seem to have pride in their positions, and were always willing to work with me. Whenever a problem was beyond their scope they got management involved. Resort TV Cable management worked with me on an ongoing problem, and bent over backwards to find a suitable solution.

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PROS: FAST INTERNET GOOD PLANS AND PRICES \r
CONS: BAD COSTUMER SERVICE UNEXPECTED CHARGES\r
\r
ALL AND ALL IT'LL DO JUST STAY ON TOP ON THEM

2
★★☆☆☆

PROS: FAST INTERNET GOOD PLANS AND PRICES \r
CONS: BAD COSTUMER SERVICE UNEXPECTED CHARGES\r
\r
ALL AND ALL IT'LL DO JUST STAY ON TOP ON THEM

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your service is terrible, your service people are not up to par, they can not fix my reception on any thing.i believe these are the lazyest people as well as the rudest people i have ever met.i have called for repair of the wireing to my house almost monthly and still they never fix anything that stays fixed more than a few hours.i am not impressed with your service nor your service people!!!!!!!!!!!!!

1

your service is terrible, your service people are not up to par, they can not fix my reception on any thing.i believe these are the lazyest people as well as the rudest people i have ever met.i have called for repair of the wireing to my house almost monthly and still they never fix anything that stays fixed more than a few hours.i am not impressed with your service nor your service people!!!!!!!!!!!!!

Message from Resort TV Cable

Digital Cable, Home Phone Service, High Speed Internet. Digital Cable,Home Phone Service,High Speed Internet

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