Ouachita Valley Family Clinic

★★☆☆☆
33.5807 -92.8512
Map and Directions to Ouachita Valley Family Clinic

870-836-8101

353 Cash Rd SW

Camden, AR

71701

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About Ouachita Valley Family Clinic

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
2.0 9
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Reviews 1 - 9 of 9.
.

I have been living in Camden for a few years now and ever since we moved here, we have seen Dr. Erin Goss at the clinic. Both myself and my children have her as a PCP and she is wonderful. Once you get to see her she takes her time with you, discuses all options and helps you come to the best conclusions for yourself and your health.

However, I think the Clinic as a whole is a terrible representation of the good majority of the doctors there. There are only two friendly front receptionist. The others 95% of the time are short, rude and lazy. Getting them to return a phone call is like asking the McDonald's in town to get your order right. You may stand and wait for 5-10 minutes while the ladies up front discuss lunch or how long until quitting time.

Once you are done with the front desk(exhibiting exceptional restraint from demanding the respect you deserve,) you go back to the waiting room. Here is where the real fun comes in.....
There are maybe a total of 30 chairs in each waiting room and 2 waiting rooms, so 60 chairs. With an influx of patients and a doctor with an already large patient base retiring, this is no longer sufficient space to house the ill while they are waiting to be seen. During this last Flu season Camden was plagued by different diseases (Pneumonia, Flu, Sinus Infection) to name a few. I was there a total of 7 or 8 times during those months, either for myself or one of my children because everyone kept getting sick. Did it ever register to anyone that maybe everyone keeps getting sick and no one is getting over the same illness they have had for the past month is because we were packed in the waiting room together for up to 3 hrs, coughing, sneezing,sharing all our nasty little germs. The newly developed symptoms were there, fevers and all, while the well, or people in the remission stage were exposed or re exposed to other very contagious illness that either got them sick, or caused them to start having reoccurring symptoms days later, after remission. And then you consider the fact that if antibiotics were given to patients to treat illness, the germs and bugs build up an immunity or resistance to the drug, making the illness harder to treat and, further compounding the growing problem at the clinic.
There is also no form of entertainment in the waiting rooms to keep people from getting restless. It doesn't have to be fancy, but the wooden box with the wood chips and paint coming off of it will not suffice. A few yard sale puzzles, some books printed after the 1920's and maybe even a TV tuned to a neutral channel like discovery or something.

Once you get seen, I cannot say much in the way of care. When going to the open clinic I do prefer one over the other, but it is more based on personality than actual care. They listen, run the test that they, and if within specs, you think are needed, and then work for a solution. You go and get discharged and usually go home satisfied with the end result but highly frustrated with the overall experience.

So, my summary, conclusion and solution is this:

The complacent mentality has consumed the population of Camden. This is apparent all over the town and the Clinic is a prime example of a situation that everyone complains about, but puts forth no voice or effort to change the current situation. The population just "deals" with it. We are getting treated without class or respect, by miserable and underpaid people, who are ruining what could be a small community health facility that offers not only great health care, but also a health care facility people come back to by choice, not necessity. Either get another health care provider in there to help lighten the load and do it fast, or refer a percentage of patients to other doctors. Remodel that building or get a new one, either way, expansion is a must.

If this complaint is to be countered by a resident or employee of Camden and the Clinic, and their defense is money, I call bs. This is not a valid point for a few reasons. 1. There are enough private funds in this city to make things happen if the people demanded it. We re-elected a Mayor over a guys who talked about change because he said that he could bring growth and change to Camden, go ask him for some puzzles and TV's. There are enough materials around the area from fallen down or otherwise uninhabitable houses and buildings to do a little building expansion. Or the hardware store that blocked a new business of the same specialty as themselves, to insure customers in their store and money in their banks. Tell them to hand over some materials. Just get some gosh darn self respect and grow a back bone. Insist on things which will improve our lives and the town your defend.

3
★★★☆☆

I have been living in Camden for a few years now and ever since we moved here, we have seen Dr. Erin Goss at the clinic. Both myself and my children have her as a PCP and she is wonderful. Once you get to see her she takes her time with you, discuses all options and helps you come to the best conclusions for yourself and your health.

However, I think the Clinic as a whole is a terrible representation of the good majority of the doctors there. There are only two friendly front receptionist. The others 95% of the time are short, rude and lazy. Getting them to return a phone call is like asking the McDonald's in town to get your order right. You may stand and wait for 5-10 minutes while the ladies up front discuss lunch or how long until quitting time.

Once you are done with the front desk(exhibiting exceptional restraint from demanding the respect you deserve,) you go back to the waiting room. Here is where the real fun comes in.....
There are maybe a total of 30 chairs in each waiting room and 2 waiting rooms, so 60 chairs. With an influx of patients and a doctor with an already large patient base retiring, this is no longer sufficient space to house the ill while they are waiting to be seen. During this last Flu season Camden was plagued by different diseases (Pneumonia, Flu, Sinus Infection) to name a few. I was there a total of 7 or 8 times during those months, either for myself or one of my children because everyone kept getting sick. Did it ever register to anyone that maybe everyone keeps getting sick and no one is getting over the same illness they have had for the past month is because we were packed in the waiting room together for up to 3 hrs, coughing, sneezing,sharing all our nasty little germs. The newly developed symptoms were there, fevers and all, while the well, or people in the remission stage were exposed or re exposed to other very contagious illness that either got them sick, or caused them to start having reoccurring symptoms days later, after remission. And then you consider the fact that if antibiotics were given to patients to treat illness, the germs and bugs build up an immunity or resistance to the drug, making the illness harder to treat and, further compounding the growing problem at the clinic.
There is also no form of entertainment in the waiting rooms to keep people from getting restless. It doesn't have to be fancy, but the wooden box with the wood chips and paint coming off of it will not suffice. A few yard sale puzzles, some books printed after the 1920's and maybe even a TV tuned to a neutral channel like discovery or something.

Once you get seen, I cannot say much in the way of care. When going to the open clinic I do prefer one over the other, but it is more based on personality than actual care. They listen, run the test that they, and if within specs, you think are needed, and then work for a solution. You go and get discharged and usually go home satisfied with the end result but highly frustrated with the overall experience.

So, my summary, conclusion and solution is this:

The complacent mentality has consumed the population of Camden. This is apparent all over the town and the Clinic is a prime example of a situation that everyone complains about, but puts forth no voice or effort to change the current situation. The population just "deals" with it. We are getting treated without class or respect, by miserable and underpaid people, who are ruining what could be a small community health facility that offers not only great health care, but also a health care facility people come back to by choice, not necessity. Either get another health care provider in there to help lighten the load and do it fast, or refer a percentage of patients to other doctors. Remodel that building or get a new one, either way, expansion is a must.

If this complaint is to be countered by a resident or employee of Camden and the Clinic, and their defense is money, I call bs. This is not a valid point for a few reasons. 1. There are enough private funds in this city to make things happen if the people demanded it. We re-elected a Mayor over a guys who talked about change because he said that he could bring growth and change to Camden, go ask him for some puzzles and TV's. There are enough materials around the area from fallen down or otherwise uninhabitable houses and buildings to do a little building expansion. Or the hardware store that blocked a new business of the same specialty as themselves, to insure customers in their store and money in their banks. Tell them to hand over some materials. Just get some gosh darn self respect and grow a back bone. Insist on things which will improve our lives and the town your defend.

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Waiting on a callback for a prescription and then they called then wrong pharmacy and still waiting on a callback to get it straightened out. Good Grief and I am all out of medicine and this has been an ongoing situation for two weeks

3
★★★☆☆

Waiting on a callback for a prescription and then they called then wrong pharmacy and still waiting on a callback to get it straightened out. Good Grief and I am all out of medicine and this has been an ongoing situation for two weeks

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Residents, we know that this the only clinic in town, so why complain. I do understand where your coming from but this is a price you pay for living in a small town. We also have to consider this, because this is the only cinlic they might be stressed. I don't think that their bad attitude is always directed at the person in front of them. We also have to anowledge that patients have bad attitudes too. There are some wonderful doctors at the clinic. Dr. Crump, who is a kind, patient, and effecient doctor but he is also no nonsense. So as a community we should take are big problems to those who can make a change and stick together on these issues but as for the clinic lets give them a little slack. Especially because the best doctor I've ever had works there. And we all need them.

3
★★★☆☆

Residents, we know that this the only clinic in town, so why complain. I do understand where your coming from but this is a price you pay for living in a small town. We also have to consider this, because this is the only cinlic they might be stressed. I don't think that their bad attitude is always directed at the person in front of them. We also have to anowledge that patients have bad attitudes too. There are some wonderful doctors at the clinic. Dr. Crump, who is a kind, patient, and effecient doctor but he is also no nonsense. So as a community we should take are big problems to those who can make a change and stick together on these issues but as for the clinic lets give them a little slack. Especially because the best doctor I've ever had works there. And we all need them.

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I have been a patient of the clinic for about three years now, and my doctor the wonderful doctor Hought, has always taken great care of me. Always so caring and never overlooking anything, I can say I have no complaints, the ladies up front are always so helpful and granted some days are better than others for them, they always manage to do their jobs accordingly and without hesitation. The main thing I love about this clinic is me not having insurance of any kind, they still take care of me and allow to make payments on my account and still be able to make visits when needed. All in all my experience with this clinic has been wonderful, and I must say I haven't had a better doctor since I was a child. Oh and also a friend of mine this past Christmas lost his job and had to have two surgeries, and could not afford his medication the ladies in the office took up a donation for him and bought his medications for him, it was over a hundred and fifty dollars, on top of that they also bought toys and gifts for his two girls, in whom without them may have not had Christmas at all. So for you who are looking for a place that's not just about your bill this is the place. Ouachita Valley Family Clinic is by far one of the best places here in our beloved city, and yes with our small stature it may the only but the only one is the best one...

5
★★★★★

I have been a patient of the clinic for about three years now, and my doctor the wonderful doctor Hought, has always taken great care of me. Always so caring and never overlooking anything, I can say I have no complaints, the ladies up front are always so helpful and granted some days are better than others for them, they always manage to do their jobs accordingly and without hesitation. The main thing I love about this clinic is me not having insurance of any kind, they still take care of me and allow to make payments on my account and still be able to make visits when needed. All in all my experience with this clinic has been wonderful, and I must say I haven't had a better doctor since I was a child. Oh and also a friend of mine this past Christmas lost his job and had to have two surgeries, and could not afford his medication the ladies in the office took up a donation for him and bought his medications for him, it was over a hundred and fifty dollars, on top of that they also bought toys and gifts for his two girls, in whom without them may have not had Christmas at all. So for you who are looking for a place that's not just about your bill this is the place. Ouachita Valley Family Clinic is by far one of the best places here in our beloved city, and yes with our small stature it may the only but the only one is the best one...

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Dr. Mosley put my sister and her baby at risk ONLY so he could be home in time for dinner. He induced her labor (broke her water) without even asking her first....after she had labored all night ON HER BACK! Yes, thats right! She wasn't allowed to get up to PEE all night long....What idiot doesn't know that to stimulate labor you let a pregnant woman walk and she will progress on her own IF her baby and her body are ready to deliver? My sis was having her first baby and she'd been contracting mildly for a few hours so she went to the hospital in early labor....she was assuming that they would check to see if she'd made any progress and if not then she would be sent home to continue early labor. However, she was told "the doctor is keeping you"....this is when they hooked her up to external monitors and a blood pressure cuff and she was told she wasn't allowed to get out of the bed (even to go to the bathroom) and she wasn't allowed to eat anything all night. In the morning Dr. Mosley entered the room...checked her cervix (she was only dilated to 2cm) so he pricked her water while he was checking her and she FLIPPED OUT! She had no clue (remember its her first baby). Her response was...."what did you just do? I felt fluid come out of me!?!?!!?" So once the water was broken (without CONSENT!) she was put on the clock for 12 hours....if she hadn't delivered on her own she was going to have a c-section. I am OUTRAGED at this....how can a physician take an oath to "do no harm" and put a mother and baby at such a risk like this? Dr. Mosley said "this is not the 1800's" when she told him that she didn't want her labor induced!!!!! Needless to say, my sister had her labor induced without her consent by Dr. Mosley. He put her on the pitocin drip which made her labor VERY HARD and she still didn't dilate properly. They gave her an epidural that DID NOT WORK! She labored so hard only to have her vagina NUMB so she couldn't push the baby out. She stalled at 10cm for 3 hours until the epidural could wear off enough so she could push. Dr. Mosley gave her the option of PULLING her baby out with a vacumn or a c-section. The nurse said "your baby has been through HELL". To anyone having a baby I BEG you to do your sweet unborn baby a favor and watch THE BUSINESS OF BEING BORN and learn the truth about childbirth and some of these QUACK doctor's out there who only want a paycheck. Trust me, I've had 3 children. The first one I was PUSHED into having my baby early by DR. Crump and I had such a hard time (almost the same situation as my sister). My second I REFUSED Pitocin, but had an epidural (which screwed up my back for a whole year). My third I am proud to say that we had a 100% natural birth and I couldn't have been more pleased! I was able to give birth and get up (after being stitched up, of course) to give my baby his first bath. I had MUCH less pain with my natural birth and MUCH more reward! I have also noticed a significant difference in my children. I have bonded more with my 3rd child and I believe it was due to the way he was brought into this world with love and not medication! ITS A LABOR OF LOVE....YOU OWE IT TO YOUR BABY TO RESEARCH THE TRUTH! Please contact me for more information: ashley.davis00@yahoo.com

1
★☆☆☆☆

Dr. Mosley put my sister and her baby at risk ONLY so he could be home in time for dinner. He induced her labor (broke her water) without even asking her first....after she had labored all night ON HER BACK! Yes, thats right! She wasn't allowed to get up to PEE all night long....What idiot doesn't know that to stimulate labor you let a pregnant woman walk and she will progress on her own IF her baby and her body are ready to deliver? My sis was having her first baby and she'd been contracting mildly for a few hours so she went to the hospital in early labor....she was assuming that they would check to see if she'd made any progress and if not then she would be sent home to continue early labor. However, she was told "the doctor is keeping you"....this is when they hooked her up to external monitors and a blood pressure cuff and she was told she wasn't allowed to get out of the bed (even to go to the bathroom) and she wasn't allowed to eat anything all night. In the morning Dr. Mosley entered the room...checked her cervix (she was only dilated to 2cm) so he pricked her water while he was checking her and she FLIPPED OUT! She had no clue (remember its her first baby). Her response was...."what did you just do? I felt fluid come out of me!?!?!!?" So once the water was broken (without CONSENT!) she was put on the clock for 12 hours....if she hadn't delivered on her own she was going to have a c-section. I am OUTRAGED at this....how can a physician take an oath to "do no harm" and put a mother and baby at such a risk like this? Dr. Mosley said "this is not the 1800's" when she told him that she didn't want her labor induced!!!!! Needless to say, my sister had her labor induced without her consent by Dr. Mosley. He put her on the pitocin drip which made her labor VERY HARD and she still didn't dilate properly. They gave her an epidural that DID NOT WORK! She labored so hard only to have her vagina NUMB so she couldn't push the baby out. She stalled at 10cm for 3 hours until the epidural could wear off enough so she could push. Dr. Mosley gave her the option of PULLING her baby out with a vacumn or a c-section. The nurse said "your baby has been through HELL". To anyone having a baby I BEG you to do your sweet unborn baby a favor and watch THE BUSINESS OF BEING BORN and learn the truth about childbirth and some of these QUACK doctor's out there who only want a paycheck. Trust me, I've had 3 children. The first one I was PUSHED into having my baby early by DR. Crump and I had such a hard time (almost the same situation as my sister). My second I REFUSED Pitocin, but had an epidural (which screwed up my back for a whole year). My third I am proud to say that we had a 100% natural birth and I couldn't have been more pleased! I was able to give birth and get up (after being stitched up, of course) to give my baby his first bath. I had MUCH less pain with my natural birth and MUCH more reward! I have also noticed a significant difference in my children. I have bonded more with my 3rd child and I believe it was due to the way he was brought into this world with love and not medication! ITS A LABOR OF LOVE....YOU OWE IT TO YOUR BABY TO RESEARCH THE TRUTH! Please contact me for more information: ashley.davis00@yahoo.com

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I go to this clinic all the time. I have never seen Dr. Deluca. I usually use Dr. Crump but now im not so sure because i have had two tests on my gallbladder and he told me both times that I was normal, but Dr. Perkins told me that i was in need of getting my gallbladder removed! So I am not sure that I will personally use Crump again. And yes, the front desk ladies are rude and short with you. I dont like going there because of this mainly. They need a whole new staff in the front in my opinion.

2
★★☆☆☆

I go to this clinic all the time. I have never seen Dr. Deluca. I usually use Dr. Crump but now im not so sure because i have had two tests on my gallbladder and he told me both times that I was normal, but Dr. Perkins told me that i was in need of getting my gallbladder removed! So I am not sure that I will personally use Crump again. And yes, the front desk ladies are rude and short with you. I dont like going there because of this mainly. They need a whole new staff in the front in my opinion.

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If you live in Camden and don't want to travel outside of Camden to see a doctor you don't have much of a choice-you have to go here. Most of the doctors are excellent. Dr. J DeLuca has been rude on several occassions to family members of mine. And a few of the younger nurses seem extremely lazy. They are out growing the facility very quickly and need to look into relocating to a larger building soon. All of the doctors could spend more time with their patients and not be so rushed-but I'm sure that is Baptist Health driving them to make quota. Some of the front desk employees are rude and short with people too.

2
★★☆☆☆

If you live in Camden and don't want to travel outside of Camden to see a doctor you don't have much of a choice-you have to go here. Most of the doctors are excellent. Dr. J DeLuca has been rude on several occassions to family members of mine. And a few of the younger nurses seem extremely lazy. They are out growing the facility very quickly and need to look into relocating to a larger building soon. All of the doctors could spend more time with their patients and not be so rushed-but I'm sure that is Baptist Health driving them to make quota. Some of the front desk employees are rude and short with people too.

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I know a few Doctors at the clinic as well as nurses and they are great. But the past week I have run into several rude people, and this isn't the first encounter.
This is no to take away from the great Doctors who work there. I have had first hand encounter with Doctors Brunson and Braden. The clinic just needs to reassess the front desk personnel and other staff members.

1
★☆☆☆☆

I know a few Doctors at the clinic as well as nurses and they are great. But the past week I have run into several rude people, and this isn't the first encounter.
This is no to take away from the great Doctors who work there. I have had first hand encounter with Doctors Brunson and Braden. The clinic just needs to reassess the front desk personnel and other staff members.

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This is a great family clinic with wonderful doctors, but not enough space to accomodate the growing patient accounts. I have used this clinic for 15 years and have very seldom been disappointed in my treatments. The only negative remark that I may have would be that if you need further treatment or emergency care... you have to go to Ouachita Hospital. YUCK!

PROS: doctors
CONS: use of hospital

4
★★★★☆

This is a great family clinic with wonderful doctors, but not enough space to accomodate the growing patient accounts. I have used this clinic for 15 years and have very seldom been disappointed in my treatments. The only negative remark that I may have would be that if you need further treatment or emergency care... you have to go to Ouachita Hospital. YUCK!

PROS: doctors
CONS: use of hospital

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