Diamond Auto Glass

★★★★★
  • 17455 N Black Canyon Hwy Ste A

    Phoenix, AZ 85023

    Map & Directions
  • 602-273-6688

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Where do I start? A busted cowl, defective glass and three people..Betty, Andy and the owner, Stuart...all repeatedly saying they had done this for 20 years and never seen this happen! I don't know, it feels like a Shakespearean drama. Here is my recounting of the events of this play...they are probably 80% accurate, its been a couple weeks.

I was recommended to them by my dealer and the work was done while my Armada was in the shop. The first alert that the initial tech should have noticed was the gaping space between my rear view mirror and the glass. Any glass repair man should have seen a defective mount on the glass. But no that was overlooked. Also, they pulled the plastic out of my cowl to save 10 minutes from actually taking the cowl assembly off and putting it back after the replacement (the correct technique). The cowl houses your windshield wipers and forms a seam with your car, once the plastic sealant is ripped off, your cowl will leak, etc.

So, a few days later while driving my rearview was vibrating, first visit by Andy lasted 5 minutes at my home where he told me he made a minor adjustment. But acted as if their was no justifiable complaint, because there absolutely could not be anything wrong with the glass, they install the mount at the factory, so there was no reglueing it he said. Still vibrating, second visit by Andy and he then said at that point he spotted the gaping space between glass and rear view mirror. Yahoo. Yet, instead they put a new mirror on...again the glass would have to be defective for the mount to not be on it correctly, and according to Betty's 20 years in the business, that just was not possible. That day the whole rear view mirror fell off...yes, in 20 yrs there was a piece of defective glass. The owner stepped in and said he could glue it and they would have to repeat this at least yearly due to the heat! No thanks, I asked for factory glass and he did oblige. I really appreciate that.

Yet, I contacted the dealer, realizing that despite their 20 yrs of experience I had better get some help. Luckily, the dealer understood me completely, and he paid for new installation with me paying out of pocket for non-defective glass. This is when the new installer showed me the cowl, again my dealer stepped up and put in a brand new one at no charge. Very stand up of Peoria Nissan and Emilio, the manager, much thanks!

Well,why not just 1 star for a glass replacement that cost me out of pocket and my dealer a brand new cowl....well, they were very courteous on the phone. I think they actually believed the web they were spinning on me. They are not malicious, they are just lacking in expertise and staff that may either be trained or conscientious, I am not sure but I think its the latter. You see the windshield business is a dirty, dirty business. And companies like Diamond Auto Glass work our of network for insurance like State Farm, meaning once they are paid, that's it. You, as the consumer have no recourse. In fact, I think Diamond Auto Glass had an affiliate initially install the window because Andy sure didn't want to take responsibility. Repeated calls to both State Farm and their glass coverage affiliate basically scolded me for going out of network because they have no ability, nor will they get involved in your glass dispute. Places like Diamond Auto Glass know this and you are basically at their mercy. Glass is actually pretty cheap probably for my Armada it was $35-50, and if they can get it done quickly, there's the profit. I suggest strongly you go in network with your insurance so you have recourse. I learned a lot with my first glass replacement, I haven't been doing this for 20 yrs but in 1 month I basically can spot a good glass replacement company, and this is not the company you want to choose.

2
★★☆☆☆

Where do I start? A busted cowl, defective glass and three people..Betty, Andy and the owner, Stuart...all repeatedly saying they had done this for 20 years and never seen this happen! I don't know, it feels like a Shakespearean drama. Here is my recounting of the events of this play...they are probably 80% accurate, its been a couple weeks.

I was recommended to them by my dealer and the work was done while my Armada was in the shop. The first alert that the initial tech should have noticed was the gaping space between my rear view mirror and the glass. Any glass repair man should have seen a defective mount on the glass. But no that was overlooked. Also, they pulled the plastic out of my cowl to save 10 minutes from actually taking the cowl assembly off and putting it back after the replacement (the correct technique). The cowl houses your windshield wipers and forms a seam with your car, once the plastic sealant is ripped off, your cowl will leak, etc.

So, a few days later while driving my rearview was vibrating, first visit by Andy lasted 5 minutes at my home where he told me he made a minor adjustment. But acted as if their was no justifiable complaint, because there absolutely could not be anything wrong with the glass, they install the mount at the factory, so there was no reglueing it he said. Still vibrating, second visit by Andy and he then said at that point he spotted the gaping space between glass and rear view mirror. Yahoo. Yet, instead they put a new mirror on...again the glass would have to be defective for the mount to not be on it correctly, and according to Betty's 20 years in the business, that just was not possible. That day the whole rear view mirror fell off...yes, in 20 yrs there was a piece of defective glass. The owner stepped in and said he could glue it and they would have to repeat this at least yearly due to the heat! No thanks, I asked for factory glass and he did oblige. I really appreciate that.

Yet, I contacted the dealer, realizing that despite their 20 yrs of experience I had better get some help. Luckily, the dealer understood me completely, and he paid for new installation with me paying out of pocket for non-defective glass. This is when the new installer showed me the cowl, again my dealer stepped up and put in a brand new one at no charge. Very stand up of Peoria Nissan and Emilio, the manager, much thanks!

Well,why not just 1 star for a glass replacement that cost me out of pocket and my dealer a brand new cowl....well, they were very courteous on the phone. I think they actually believed the web they were spinning on me. They are not malicious, they are just lacking in expertise and staff that may either be trained or conscientious, I am not sure but I think its the latter. You see the windshield business is a dirty, dirty business. And companies like Diamond Auto Glass work our of network for insurance like State Farm, meaning once they are paid, that's it. You, as the consumer have no recourse. In fact, I think Diamond Auto Glass had an affiliate initially install the window because Andy sure didn't want to take responsibility. Repeated calls to both State Farm and their glass coverage affiliate basically scolded me for going out of network because they have no ability, nor will they get involved in your glass dispute. Places like Diamond Auto Glass know this and you are basically at their mercy. Glass is actually pretty cheap probably for my Armada it was $35-50, and if they can get it done quickly, there's the profit. I suggest strongly you go in network with your insurance so you have recourse. I learned a lot with my first glass replacement, I haven't been doing this for 20 yrs but in 1 month I basically can spot a good glass replacement company, and this is not the company you want to choose.

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.

Where do I start? A busted cowl, defective glass and three people..Betty, Andy and the owner, Stuart...all repeatedly saying they had done this for 20 years and never seen this happen! I don't know, it feels like a Shakespearean drama.

3
★★★★★

Where do I start? A busted cowl, defective glass and three people..Betty, Andy and the owner, Stuart...all repeatedly saying they had done this for 20 years and never seen this happen! I don't know, it feels like a Shakespearean drama.

.

wow these guys are clowns... I would stay far away from them... On top of it they are recommended by AAA... What a joke... These guy came out and had no clue what they are doing. They cut there hands on my car and got blood in my car. they

3
★★★★★

wow these guys are clowns... I would stay far away from them... On top of it they are recommended by AAA... What a joke... These guy came out and had no clue what they are doing. They cut there hands on my car and got blood in my car. they

.

this is by far the worst experience i have had with any type of business. They were there next day to replace my windshield. My paint was skratched on my car when it was replaced. Took me 10+ phone calls for them to come out and just

3
★★★★★

this is by far the worst experience i have had with any type of business. They were there next day to replace my windshield. My paint was skratched on my car when it was replaced. Took me 10+ phone calls for them to come out and just

.

This company is terrible. On September 22nd I had Diamond Auto Glass (DAG) come and repair my passenger window. In the process they broke the housing for the window and door lock control. After numerous (15+) emails and many phone calls

3
★★★★★

This company is terrible. On September 22nd I had Diamond Auto Glass (DAG) come and repair my passenger window. In the process they broke the housing for the window and door lock control. After numerous (15+) emails and many phone calls

.

Great service and installation, they replaced my backglass on my Honda and where very professional and really have the "personal touch" that so many others lack. I highly recommend Diamond Auto Glass

2
★★★★★

Great service and installation, they replaced my backglass on my Honda and where very professional and really have the "personal touch" that so many others lack. I highly recommend Diamond Auto Glass

Pros: speed, price

Cons: none

.

Someone threw a can at my window accidentally and I was late for work?.I called diamond auto glass and they were able to come up at my work place and fix the whole thing up?.

Thanks a lot guys!!...it would have been such a pain if I had to drive back home with glass messed up?..I will definitely recommend your service again to anyone?.

2
★★★★☆

Someone threw a can at my window accidentally and I was late for work?.I called diamond auto glass and they were able to come up at my work place and fix the whole thing up?.

Thanks a lot guys!!...it would have been such a pain if I had to drive back home with glass messed up?..I will definitely recommend your service again to anyone?.

Pros: convenience, quality

Cons: a bit of delay in the telephone

.

I am a cardiac travel RN who was temporarily living in Phoenix AZ area. I had just purchased my car and the glass got a break in it due to the hot weather. Two weeks before I left I needed it replaced. Diamond Auto Glass replaced this and I moved to Texas for my next job assignment. I was given the info from a co-worker. They quote that they offer a LIFETIME WARRENTY well this is BS! They only offer a LIMITED WARRENTY, meaning it is up to the company what they will pay for even if they mess up your window seal. Now for the past 4 months I have been calling the company because I have 3 inches of water in my floor. Mold and musty smell in my car, in a new car. After calling multiple times and leaving multiple messages I have spoken with Yolanda and Chris and Matt will not call back my messages the General Manager. They have unprofessional customer service. I started by paying $300 and now with the repairs and new windshield I will end up paying $685 for a windshield. Because I no longer live close to an auto glass store. So they can change the "difference is clear" quote and smear it up because I would not recommend them. Save your extra money and buy your own steaks cause it isn't worth it. Sometimes if something is too good to be true then it is. They have to cover up not good service with 'steak certificates'. Please use someone else.

0
★☆☆☆☆

I am a cardiac travel RN who was temporarily living in Phoenix AZ area. I had just purchased my car and the glass got a break in it due to the hot weather. Two weeks before I left I needed it replaced. Diamond Auto Glass replaced this and I moved to Texas for my next job assignment. I was given the info from a co-worker. They quote that they offer a LIFETIME WARRENTY well this is BS! They only offer a LIMITED WARRENTY, meaning it is up to the company what they will pay for even if they mess up your window seal. Now for the past 4 months I have been calling the company because I have 3 inches of water in my floor. Mold and musty smell in my car, in a new car. After calling multiple times and leaving multiple messages I have spoken with Yolanda and Chris and Matt will not call back my messages the General Manager. They have unprofessional customer service. I started by paying $300 and now with the repairs and new windshield I will end up paying $685 for a windshield. Because I no longer live close to an auto glass store. So they can change the "difference is clear" quote and smear it up because I would not recommend them. Save your extra money and buy your own steaks cause it isn't worth it. Sometimes if something is too good to be true then it is. They have to cover up not good service with 'steak certificates'. Please use someone else.

Cons: Service and Quality behind product

 

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