TERRIBLE SERVICE!!! I will NEVER go back. They are nothing but tire salesmen. The only thing they care about is selling you tires. My first time, I bought some tires. Looking back, I didn't need them but I trusted them as "tire experts". They said it would take about 30 minutes and to wait in the lobby and they would get me when they were finished. 2 hours later I tracked the "tire expert" AKA salesmen down and asked if my truck was ready. He said "oh yeah it's down. Finished about an hour ago. Here are your keys and paperwork. Have a good day". Gee, thanks for wasting an hour of time. Today was my second trip. I took my truck in because the dealership said my tires were showing unusual signs of wear. I thought I'd have the "tire experts" take a look and advise on what the problem was. They tell me they will inspect the tires and rotate and balance them. Again, they said it would take about 30 minutes and I could wait or I could leave and they would call me when it was finished. A couple hours passed with no phone call and they were about to close so I called them to check on the status. "oh yeah, it's been done for a little while now. I'm surprised nobody called you..." So I rush over to pick up my truck before closing and I wait in the lobby for about 5 minutes for somebody to acknowledge my presence and offer assistance. The "tire expert" said I'm good to go. "What about the inspection and the unusual wear?" I asked. "uh... um... I... uh didn't notice anything abnormal" Clearly this guy had not even looked at my tires because even I with no training could tell the tires were worn abnormally. I asked to speak with the guy who actually worked on my vehicle. "Well... I'm the guy who did the inspection and it looked good to me". I may not be a tire expert but I know when I'm being BS'd. I could go on but I'm exhausted. Moral of the story, DO NOT GIVE DISCOUNT TIRE YOUR BUSINESS. IF I COULD GIVE ZERO STARS I WOULD HAVE.
Have bought tires for 4-5 vehicles over the past 11 years from Discount Tires (Chandler @Commonwealth). Great service and very friendly, have always taken care of mine and wife's tires. Been using BF Goodrich Long Trail Radials on SUV and got 60K plus miles and there was still some good tread left. Best tire ever for SUV and truck. Can't go wrong, rotate them every 5K miles and they'll last and run smooth.
1 out of 1 people found this review helpful.
I have gotten four new tires in here. I really like their policy of replacing the tire if anything happens to it. They have a great warranty. They will rotate your tires as often as you would like them to if you purchase them in here. They have always been there when I needed them. Recently I was on my way out of town and needed to make sure my air pressure on my tires was good so I took it in here. They check and filled them up at no charge.
0 out of 1 people found this review helpful.