Let me start by saying that I would have given Moon Valley 5 stars right after they planted the tree. You may notice all the good reviews are always given at this point. But after 9 months, the guarantees prove bogus. The upfront sales is excellent with all the promises and guarantees -- they get your money up front. Highly overpriced, but you believe you're getting a guarantee. When the tree never grows (and we did everything exactly as instructed) not a leaf opened. It looked the same after 6 months as the day it was planted. We have pictures. but now dead and dried up. We thought "It was a fluke - we'll get a new tree". Had to call four times and set up appts for the assessor to come. Ridiculous excuses each time they didn't show. They're either idiots or they have some kind of line scripted. After three months of back and forth, the guy finally showed up. He claims there is life in the heart. It might sprout. We didn't pay for a sprout!!!! Beware Moon Valley. There are lots of great nurseries in the Valley.
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