Desert Ridge Cleaners

★★☆☆☆
33.6775 -111.977
Map and Directions to Desert Ridge Cleaners

480-502-5881

21001 N Tatum Blvd 32

Phoenix, AZ

85050

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About Desert Ridge Cleaners

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Reviews 1 - 9 of 9.
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If I could give this place a "zero star rating", then I would. The customer service is terrible, and the prices are high. For some reason, they steamed the pleats out of my silk dress pants; I now have multiple lines going down the front. To make matters worse, they also bled a chemical dye across the front, the sleeve and the collar of my brand new white shirt enclosed with patterns. When I brought the shirt back to be re-cleaned, the owner's response was to blame me for the "stains". I was offered no refund. They tried to re-clean the shirt twice to no avail. Upon picking it up after the 3rd cleaning, the owner/manager lied to me, and tried to give me some "song & dance" about the dry cleaning process, as she said other clothes would have been affected as well. Therefore in her opinion, since other clothes were not affected, it was my fault and they would not pay for my damaged property. The cleaners wanted to charge me a 2nd time, to have my shirt sent to a lab for "testing". In the past, I worked in a dry cleaners, and this by far the worst experience that I've had, and the worst customer service that I've seen displayed. It amazes me that DRC is still in business. They have certainly lost my business, and I encourage others not to go there as well!

1
★☆☆☆☆

If I could give this place a "zero star rating", then I would. The customer service is terrible, and the prices are high. For some reason, they steamed the pleats out of my silk dress pants; I now have multiple lines going down the front. To make matters worse, they also bled a chemical dye across the front, the sleeve and the collar of my brand new white shirt enclosed with patterns. When I brought the shirt back to be re-cleaned, the owner's response was to blame me for the "stains". I was offered no refund. They tried to re-clean the shirt twice to no avail. Upon picking it up after the 3rd cleaning, the owner/manager lied to me, and tried to give me some "song & dance" about the dry cleaning process, as she said other clothes would have been affected as well. Therefore in her opinion, since other clothes were not affected, it was my fault and they would not pay for my damaged property. The cleaners wanted to charge me a 2nd time, to have my shirt sent to a lab for "testing". In the past, I worked in a dry cleaners, and this by far the worst experience that I've had, and the worst customer service that I've seen displayed. It amazes me that DRC is still in business. They have certainly lost my business, and I encourage others not to go there as well!

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horrible place, they ruined my dress then lied and claimed that they had warned me it could happen. They overcharged me, were extremely rude and did not offer to even refund the charge for the ruined dress. This is by far the worst experience with a retailer to date. Do not go here.

1
★☆☆☆☆

horrible place, they ruined my dress then lied and claimed that they had warned me it could happen. They overcharged me, were extremely rude and did not offer to even refund the charge for the ruined dress. This is by far the worst experience with a retailer to date. Do not go here.

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THEY ARE HORRIBLE!!! Do NOT use this company for dry cleaning or alterations!!! They ruined 2 of my dresses & when I called to discuss it they said it was my problem, not theirs! They are rude & dishonest!!!

1
★☆☆☆☆

THEY ARE HORRIBLE!!! Do NOT use this company for dry cleaning or alterations!!! They ruined 2 of my dresses & when I called to discuss it they said it was my problem, not theirs! They are rude & dishonest!!!

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They ruined one of my Hugo Boss dress shirts when some idiot ironed off all the buttons and they broke. When I brought it to their attention (as I was bringing in a huge load of additional stuff for them to clean) the lady took one look at the items and said "read the fine print we take NO responsibility for buttons!" She had the nerve to say she'd fix it but charge me 2 buck a button. I took my stuff and left. They suck

1
★☆☆☆☆

They ruined one of my Hugo Boss dress shirts when some idiot ironed off all the buttons and they broke. When I brought it to their attention (as I was bringing in a huge load of additional stuff for them to clean) the lady took one look at the items and said "read the fine print we take NO responsibility for buttons!" She had the nerve to say she'd fix it but charge me 2 buck a button. I took my stuff and left. They suck

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I took my cloths here once. They did a good job. Everyone was friendly and courteous. I found that during rush hour it's not too convenient, so I no longer go there, but I think you would be happy.

4
★★★★☆

I took my cloths here once. They did a good job. Everyone was friendly and courteous. I found that during rush hour it's not too convenient, so I no longer go there, but I think you would be happy.

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I wasn't aware that they outsource their pressing, so when I got one of my favorite dress shirts back from them 3 out of the 6 buttons on the sleeves were broken, one of which was replaced. When I called and asked if they've had problems with that, they said that they've never experienced this before and they had no explanation for me.

1
★☆☆☆☆

I wasn't aware that they outsource their pressing, so when I got one of my favorite dress shirts back from them 3 out of the 6 buttons on the sleeves were broken, one of which was replaced. When I called and asked if they've had problems with that, they said that they've never experienced this before and they had no explanation for me.

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They charge most but do less.Worst dry cleaning job. They also damage your clothing & accept no responsibility. Unpleasant workers, bad practice. Shame

1
★☆☆☆☆

They charge most but do less.Worst dry cleaning job. They also damage your clothing & accept no responsibility. Unpleasant workers, bad practice. Shame

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Desert Ridge Cleaners is one of the best Dry Cleaning places in town! They also guaruntee their work! I drive 20 miles round trip out of the way, to get my clothes cleaned here. The service is above any other I have seen. Give them a try today!

PROS: Price
CONS:

4
★★★★☆

Desert Ridge Cleaners is one of the best Dry Cleaning places in town! They also guaruntee their work! I drive 20 miles round trip out of the way, to get my clothes cleaned here. The service is above any other I have seen. Give them a try today!

PROS: Price
CONS:

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

Horrible experience. Most expensive cleaning, worst results. They damage your clothing and accept no responsibility.Unpleasant workers, unacceptable customer service. Don't care about customers.Seems like they are going out of business. Warning: Take your business somewhere else. They have no idea about dry cleaning, customer service, retail. SHAME!!!

1
★☆☆☆☆

Horrible experience. Most expensive cleaning, worst results. They damage your clothing and accept no responsibility.Unpleasant workers, unacceptable customer service. Don't care about customers.Seems like they are going out of business. Warning: Take your business somewhere else. They have no idea about dry cleaning, customer service, retail. SHAME!!!

Pros: NONE

Cons: Dry ceaning service, customer service, overall experience

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