Sabino Canyon Pet Resort

★★★★☆
32.246 -110.841
Map and Directions to Sabino Canyon Pet Resort

520-290-8181

2001 N Sabino Canyon Rd

Tucson, AZ

85715

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About Sabino Canyon Pet Resort

Hours
Mon. - Sat. 8am - 6pm;Sun. 9am - 4pm

Pets & Animals

Pets & Animals
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Reviews 1 - 14 of 14.
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I would highly recommend this resort! We have a 13yr. old lab with special needs (meds, difficulty ambulating, etc.) so we get the SUITE with a larger door that can accommodate his needs. Very clean. Staff very helpful. They even called us with an update when our dog slipped on the floor (his norm) and asked if we wanted a vet to see him. Staff know him by his name. He is always extremely well groomed when we pick him up. We couldn't be happier here.

5
★★★★★

I would highly recommend this resort! We have a 13yr. old lab with special needs (meds, difficulty ambulating, etc.) so we get the SUITE with a larger door that can accommodate his needs. Very clean. Staff very helpful. They even called us with an update when our dog slipped on the floor (his norm) and asked if we wanted a vet to see him. Staff know him by his name. He is always extremely well groomed when we pick him up. We couldn't be happier here.

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We took our doggies to Sabino Canyon Pet Resort to be groomed. The front staff gal is a disaster and way too immature to be running the front desk! The first time we went set an appointment; they scheduled us between 12PM and 1PM. My daughter got there at 12:45PM and they turned her away telling her she should have been there at noon. Thinking it was our mistake, we rescheduled for another day. We dropped the dogs off at 1PM. They never called us about the dogs, so I went there directly after work at 6PM. The front desk gal informed me the groomers were behind and they haven??t even bathed our dogs yet. To my surprise we didn??t get a call, I asked a few questions. With attitude and increasing volume of her voice, she changed her story and told me the dogs just got out of the bath, so they were wet, but I could take them or pick them up at 7:45PM. I decided to have them groomed. The front end gal was rushing around and insisted I paid because she had to close her drawer. I was apprehensive, but because she was rushing me, telling me I pay or take my dogs, I paid. As she ran my card, then insisted I give the groomers a tip. I felt VERY put on the spot and didn??t want the groomer to do a lousy job, so I tipped them. We picked up our dogs at 7:45PM and the groomer did a wonderful job, which is why we went back.

This time, I made an appointment and what do you know, my appointment was between 12PM-1PM. I told the front desk gal, no, we did this one time before and were turned us away. I got a firm time of 1PM. Again, I was to pick up our dogs after work. Getting out at 6:05PM, my husband already received a phone call from the front desk gal telling him if we didn??t get there within 5 minutes, they would be boarding our dogs overnight and charging us additional fees. He called me in a panic. After numerous phone calls to the groomers between me and him, there was no answer. Finally I got through. Explaining to the gal someone was upset, she got very snotty and loud, telling me it was her. She went on a tirade about them having my dogs since 4:30PM and no one cared to pick them up; Stunned that no one in my family received a call until 5:30PM, I told her I was almost there. She again threatened to put my dogs in overnight boarding and I would have to pay. Expectedly upset, I told her I would be there in 2 minutes. I walked in the office and still, major attitude, she said she was sorry if I thought she was rude, but she thought it was really rude that I kept her there late. (I had no idea what time they closed) I then told her she kept my dogs there last time until almost 8:00PM but she is getting upset and threatening to board my dogs overnight because I was 10 minutes late. The groomer came out with my dogs. Knowing there was a lot of tension, she offered to walk me out to my car. I thanked her and apologized for the miscommunication. Not saying a word, the groomer turned around and walked away supporting the horrible attitude at the front desk.

Terrible, terrible place. DO NOT TAKE YOUR DOGS THERE!!! Not just the lack of customer service, very unfriendly and overpriced.

1
★☆☆☆☆

We took our doggies to Sabino Canyon Pet Resort to be groomed. The front staff gal is a disaster and way too immature to be running the front desk! The first time we went set an appointment; they scheduled us between 12PM and 1PM. My daughter got there at 12:45PM and they turned her away telling her she should have been there at noon. Thinking it was our mistake, we rescheduled for another day. We dropped the dogs off at 1PM. They never called us about the dogs, so I went there directly after work at 6PM. The front desk gal informed me the groomers were behind and they haven??t even bathed our dogs yet. To my surprise we didn??t get a call, I asked a few questions. With attitude and increasing volume of her voice, she changed her story and told me the dogs just got out of the bath, so they were wet, but I could take them or pick them up at 7:45PM. I decided to have them groomed. The front end gal was rushing around and insisted I paid because she had to close her drawer. I was apprehensive, but because she was rushing me, telling me I pay or take my dogs, I paid. As she ran my card, then insisted I give the groomers a tip. I felt VERY put on the spot and didn??t want the groomer to do a lousy job, so I tipped them. We picked up our dogs at 7:45PM and the groomer did a wonderful job, which is why we went back.

This time, I made an appointment and what do you know, my appointment was between 12PM-1PM. I told the front desk gal, no, we did this one time before and were turned us away. I got a firm time of 1PM. Again, I was to pick up our dogs after work. Getting out at 6:05PM, my husband already received a phone call from the front desk gal telling him if we didn??t get there within 5 minutes, they would be boarding our dogs overnight and charging us additional fees. He called me in a panic. After numerous phone calls to the groomers between me and him, there was no answer. Finally I got through. Explaining to the gal someone was upset, she got very snotty and loud, telling me it was her. She went on a tirade about them having my dogs since 4:30PM and no one cared to pick them up; Stunned that no one in my family received a call until 5:30PM, I told her I was almost there. She again threatened to put my dogs in overnight boarding and I would have to pay. Expectedly upset, I told her I would be there in 2 minutes. I walked in the office and still, major attitude, she said she was sorry if I thought she was rude, but she thought it was really rude that I kept her there late. (I had no idea what time they closed) I then told her she kept my dogs there last time until almost 8:00PM but she is getting upset and threatening to board my dogs overnight because I was 10 minutes late. The groomer came out with my dogs. Knowing there was a lot of tension, she offered to walk me out to my car. I thanked her and apologized for the miscommunication. Not saying a word, the groomer turned around and walked away supporting the horrible attitude at the front desk.

Terrible, terrible place. DO NOT TAKE YOUR DOGS THERE!!! Not just the lack of customer service, very unfriendly and overpriced.

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1 out of 2 people found this review helpful.

.

I have boarded my little chi weenie "Daisy" at Sabino Canyon Pet Resort for a few years now. They have always taken such great care of her. I just had her there over Thanksgiving and they even had an indoor play area for the little dogs, it was really cute. She is always happy and wagging her tail when I bring her in, she never acts scared or sad. I have taken her in back many times and it is always very clean, and not cold either. I don't know why one review said it was dirty. I would just say go take a look. I bring her own blanket and toys too, and she loves to play with the other little dogs.

5
★★★★★

I have boarded my little chi weenie "Daisy" at Sabino Canyon Pet Resort for a few years now. They have always taken such great care of her. I just had her there over Thanksgiving and they even had an indoor play area for the little dogs, it was really cute. She is always happy and wagging her tail when I bring her in, she never acts scared or sad. I have taken her in back many times and it is always very clean, and not cold either. I don't know why one review said it was dirty. I would just say go take a look. I bring her own blanket and toys too, and she loves to play with the other little dogs.

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1 out of 2 people found this review helpful.

.

Our dog Aragorn absolutely loves this place. We do quite a bit of traveling and he gets excited when we pulls into the parking lot. It is truly a vacation for him and we never have to worry about him when we are out of town. Aragorn (and our family) highly recommend Sabino Pet Resort!!!

5
★★★★★

Our dog Aragorn absolutely loves this place. We do quite a bit of traveling and he gets excited when we pulls into the parking lot. It is truly a vacation for him and we never have to worry about him when we are out of town. Aragorn (and our family) highly recommend Sabino Pet Resort!!!

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2 out of 3 people found this review helpful.

.

We have used other kennels until we found this one, and our 12 year old dog loves his time here, we use the kennel regularly, he is always in good shape, he gets groomed there and it is the best grooming he has ever had! The people are always personable, friendly, know our dog Otis by name, and we have called them while we are gone to check on him, and they always know which dog and can give an up to date current report. If he could talk, we think he would agree that his time there is great. We would and have recommended the kennel to others. Great place for Otis!

5
★★★★★

We have used other kennels until we found this one, and our 12 year old dog loves his time here, we use the kennel regularly, he is always in good shape, he gets groomed there and it is the best grooming he has ever had! The people are always personable, friendly, know our dog Otis by name, and we have called them while we are gone to check on him, and they always know which dog and can give an up to date current report. If he could talk, we think he would agree that his time there is great. We would and have recommended the kennel to others. Great place for Otis!

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2 out of 3 people found this review helpful.

.

Not sure why there are glowing reviews on here unless staff members entered them to outweigh the negative reviews. I visited this personally and this place showed feces everywhere...the place was cold and they are in a cement and cold small separated divided areas most of the time, sort of like a dog pound. I would not want to take mine there, and the staff was NOT FRIENDLY. The earlier reviewer was right--they are so defensive and more about not being liable for any problems they cause. Please look into some home boarding solutions as I have done since then--if you do not know, please private message me and I have a list. Do not take your pets here.

1
★☆☆☆☆

Not sure why there are glowing reviews on here unless staff members entered them to outweigh the negative reviews. I visited this personally and this place showed feces everywhere...the place was cold and they are in a cement and cold small separated divided areas most of the time, sort of like a dog pound. I would not want to take mine there, and the staff was NOT FRIENDLY. The earlier reviewer was right--they are so defensive and more about not being liable for any problems they cause. Please look into some home boarding solutions as I have done since then--if you do not know, please private message me and I have a list. Do not take your pets here.

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2 out of 5 people found this review helpful.

.

I was recommended Sabino Canyon Pet Resort by a friend and I must say the service and the attention was impeccable- I have a "difficult" dog (old, takes medication, special diet etc) and the staff was very knowledgable about how to care for him. When I picked him up he seemed even better than when I dropped him off (maybe because I got him groomed :) which by the way they have the top groomers in Tucson (I think!!).

5
★★★★★

I was recommended Sabino Canyon Pet Resort by a friend and I must say the service and the attention was impeccable- I have a "difficult" dog (old, takes medication, special diet etc) and the staff was very knowledgable about how to care for him. When I picked him up he seemed even better than when I dropped him off (maybe because I got him groomed :) which by the way they have the top groomers in Tucson (I think!!).

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2 out of 3 people found this review helpful.

.

When I took the tour before I boarded my dog for a long term, The place was very clean and the staff was very helpful and answered all of my questions. The program they put together was more than I expected. I would highly recommend Sabino Canyon Pet Resort.

5
★★★★★

When I took the tour before I boarded my dog for a long term, The place was very clean and the staff was very helpful and answered all of my questions. The program they put together was more than I expected. I would highly recommend Sabino Canyon Pet Resort.

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2 out of 3 people found this review helpful.

.

Just wanted to let everyone know they may want to think twice before taking their dogs to Sabino Canyon Pet resort, we had been taking our dogs there every time we went out of town, we did the same thing this weekend, normally we pick the dogs up in the evening, but today we got back in town earlier and went to pick them up at 12:15, since we normally pick them up in the evening, we were not aware that the check out time was 12:15, and they had charged us for 3 days of play time and 3 days of boarding. When we questioned these charges the staff became argumentive and basically said that we should have known that check out was at noon, and made us out like were lieing about the fact that we really did not know and it was NOT posted anywhere visable behind the counter. They did not even offer to at least give us half off when we were questioning the total, and told them that we did not realize the pick up time was 12. I took the dogs outside and after the staff continued to argue with my boyfriend, we finally got a refund-but they lost regular customers and we should not have had to argue with them to get a refund.

1
★☆☆☆☆

Just wanted to let everyone know they may want to think twice before taking their dogs to Sabino Canyon Pet resort, we had been taking our dogs there every time we went out of town, we did the same thing this weekend, normally we pick the dogs up in the evening, but today we got back in town earlier and went to pick them up at 12:15, since we normally pick them up in the evening, we were not aware that the check out time was 12:15, and they had charged us for 3 days of play time and 3 days of boarding. When we questioned these charges the staff became argumentive and basically said that we should have known that check out was at noon, and made us out like were lieing about the fact that we really did not know and it was NOT posted anywhere visable behind the counter. They did not even offer to at least give us half off when we were questioning the total, and told them that we did not realize the pick up time was 12. I took the dogs outside and after the staff continued to argue with my boyfriend, we finally got a refund-but they lost regular customers and we should not have had to argue with them to get a refund.

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2 out of 6 people found this review helpful.

.

I decided upon a personal boarding in trusted petsitter's homes especially if it's for a long period of time. Inside felt cold (like a pound) and the outside was not clean (feces all over). It should be cleaned more regularly. The first person we talked to at the counter was not very personable with us (had an abrupt manner) and did not answer our questions nicely (ignored one simple "yes or no" one before attending to someone else on the phone for a long time.) Instead of fixing the problem with the glass (tends to fall over and splatter if opened too fast) in one of the cages for the cats, they just replaced one of the glass panes so it could happen again. Glad I found somewhere else.

1
★☆☆☆☆

I decided upon a personal boarding in trusted petsitter's homes especially if it's for a long period of time. Inside felt cold (like a pound) and the outside was not clean (feces all over). It should be cleaned more regularly. The first person we talked to at the counter was not very personable with us (had an abrupt manner) and did not answer our questions nicely (ignored one simple "yes or no" one before attending to someone else on the phone for a long time.) Instead of fixing the problem with the glass (tends to fall over and splatter if opened too fast) in one of the cages for the cats, they just replaced one of the glass panes so it could happen again. Glad I found somewhere else.

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1 out of 5 people found this review helpful.

.

I was referred here by a friend who has left her dog there for extended periods of time. She told me she gets the same dog back at the end of her vacation. I couldn't have asked for a better referral. They have an excellent grooming facility. This is the cleanest pet hotel I have ever been in. I live clear across town but, would come back in a heartbeat! My girls loved it!!!

4
★★★★☆

I was referred here by a friend who has left her dog there for extended periods of time. She told me she gets the same dog back at the end of her vacation. I couldn't have asked for a better referral. They have an excellent grooming facility. This is the cleanest pet hotel I have ever been in. I live clear across town but, would come back in a heartbeat! My girls loved it!!!

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3 out of 4 people found this review helpful.

.

Finally getting around to posting my review. Just about a year ago we boarded our Jack Russell at Sabino Canyon Pet Resort. We went on our vacation. Needless to say I was a nervous wreck..."what leave our baby somewhere!" ...let me tell you this was just great. Our Jack Russell is very shy so we had her in a suite by herself. She was taken outside for walks and play. She had good food (plus little goodies we left for her).I cannot say enough about the great staff and cleanliness of this "pet heaven"...we are thinking of using Sabino again very soon and I feel comfortable that these are loving staff and while our "pets" can be pesty and loud at times...the staff takes it all in stride. Recomment this place highly. M. Wirth

5
★★★★★

Finally getting around to posting my review. Just about a year ago we boarded our Jack Russell at Sabino Canyon Pet Resort. We went on our vacation. Needless to say I was a nervous wreck..."what leave our baby somewhere!" ...let me tell you this was just great. Our Jack Russell is very shy so we had her in a suite by herself. She was taken outside for walks and play. She had good food (plus little goodies we left for her).I cannot say enough about the great staff and cleanliness of this "pet heaven"...we are thinking of using Sabino again very soon and I feel comfortable that these are loving staff and while our "pets" can be pesty and loud at times...the staff takes it all in stride. Recomment this place highly. M. Wirth

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4 out of 5 people found this review helpful.

.

The people at Sabino Canyon Pet Resort
are extremely nice, well trained in pet care, and are truly animal lovers. Some of there services include home pet sitting, doggie playgroups, companion dog walks with other dogs, or single dog walks, and pet feedings according to your pets schedule. The staff treats your pet with compassion and takes care of there needs and wants while youre working or on vacation. They have, plenty of toys, fresh clean water, and comfortable doggie beds. This is the best option rather than placing your pet in a kennel while on vacation. I highly them. I have recommended many of my friends because they are so amazing.

4
★★★★☆

The people at Sabino Canyon Pet Resort
are extremely nice, well trained in pet care, and are truly animal lovers. Some of there services include home pet sitting, doggie playgroups, companion dog walks with other dogs, or single dog walks, and pet feedings according to your pets schedule. The staff treats your pet with compassion and takes care of there needs and wants while youre working or on vacation. They have, plenty of toys, fresh clean water, and comfortable doggie beds. This is the best option rather than placing your pet in a kennel while on vacation. I highly them. I have recommended many of my friends because they are so amazing.

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3 out of 4 people found this review helpful.

Latest reviews from Citysearch.

.

I used to try and find someone to house sit when I went out of town to watch my dogs but there were always so many problems when I came home! I was always so stressed out. Someone recommended Sabino Cyn Pet Resort to me and I haven't been happier! They not olnly love their dogs but are willing to do as much or as little with them as you want too. I oppted out of swim time (big mastiff and english bull dog) but they love the play time! They even got an ice cream last visit. I think their prices are very resonable and I come home from vacation with happy dogs and a clean home with no worries!!!

5
★★★★★

I used to try and find someone to house sit when I went out of town to watch my dogs but there were always so many problems when I came home! I was always so stressed out. Someone recommended Sabino Cyn Pet Resort to me and I haven't been happier! They not olnly love their dogs but are willing to do as much or as little with them as you want too. I oppted out of swim time (big mastiff and english bull dog) but they love the play time! They even got an ice cream last visit. I think their prices are very resonable and I come home from vacation with happy dogs and a clean home with no worries!!!

Pros: love animals

Cons: none

More about Sabino Canyon Pet Resort

Full Service Grooming; Daycare & Long-term Boarding; Large Indoor/Outdoor Runs; Deluxe Suites; Playtime, Swimming, & Snack Packages; Climate Controlled; Separate Cattery; Large Selection of Toys & Supplies

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