Sands Chevrolet

★★☆☆☆
Since 1936, family-owned and operated Chevrolet dealer offers new, pre-owned and commercial vehicles; parts and service departments available.
33.5294 -112.175
Map and Directions to Sands Chevrolet Parts

623-931-9331

5418 NW Grand Ave

Glendale, AZ

85301

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Automotive

Automotive
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I call in to Sands Chevrolet in Glendale on a specific vehicle a 2010 Chevrolet Colorado and Mel Lopez help me locate my Truck.

5
★★★★★

I call in to Sands Chevrolet in Glendale on a specific vehicle a 2010 Chevrolet Colorado and Mel Lopez help me locate my Truck.

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.

I had my cars' oil leaks fixed here. It is a Caddy. They had my car for 7 days. Charged me $2,800. ANd my car still has an oil leak. Must I say any more?

2
★★☆☆☆

I had my cars' oil leaks fixed here. It is a Caddy. They had my car for 7 days. Charged me $2,800. ANd my car still has an oil leak. Must I say any more?

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.

Stay away from these sleazey, scum bags, I don't understand how they remain in business. The AZ State Attorney General's office has many complaints on record of their criminal behavior. If you go to this place after reading all the reviews here, then you deserve to get screwed by these idiots.

1
★☆☆☆☆

Stay away from these sleazey, scum bags, I don't understand how they remain in business. The AZ State Attorney General's office has many complaints on record of their criminal behavior. If you go to this place after reading all the reviews here, then you deserve to get screwed by these idiots.

Pros: nothing

Cons: the will rip you off

.

I was told I would be able to finance a car with my crappy credit. Chuck the salesman was so convincing, but after almost 3 weeks they said my financing fell thru. Fine I took the car back and the said they would tear up the check for the deposit. But the thieves cashed it and are now saying to bad. They said there was damage to the car. But the fact of the matter is they cant sell it as new and they are making an example of me. Do Not trust CHUCK the salesman. He will tell
you what you want to hear and then bend you over after the fact. BEWARE of the thieves at SANDS CHEVROLET
Buy a FORD or a DODGE if they are the only CHEVY DEALER available. Do not make the same mistake I did. Also the manager is a complete rude and obnoxious jerk. He should not be a face of Sands Chevrolet.

1
★☆☆☆☆

I was told I would be able to finance a car with my crappy credit. Chuck the salesman was so convincing, but after almost 3 weeks they said my financing fell thru. Fine I took the car back and the said they would tear up the check for the deposit. But the thieves cashed it and are now saying to bad. They said there was damage to the car. But the fact of the matter is they cant sell it as new and they are making an example of me. Do Not trust CHUCK the salesman. He will tell
you what you want to hear and then bend you over after the fact. BEWARE of the thieves at SANDS CHEVROLET
Buy a FORD or a DODGE if they are the only CHEVY DEALER available. Do not make the same mistake I did. Also the manager is a complete rude and obnoxious jerk. He should not be a face of Sands Chevrolet.

Pros: There is nothing pro about this car co.

Cons: They are liars, theives and scumbags

.

I would not be surprised if these guys were trained by Scientologists.... We called several times before we made the decision to visit this dealership (over 60 miles for us) each time we talked to the same person on the phone but when we arrived at the dealership nobody seemed to know this person. Nobody made any attempts to find out about this mystery employee. At this moment we should have left their lot. At this point we should have already known what kind of dirty games they play.

Naturally, their advertised offer (confirmed several times over the phone by Mr. Mystery) was not available, but they would "get us into something close" this "something close" naturally would have turned out several thousand dollars more expensive than what made us come to their place. Again, at this point we should have said "good bye, it was a pleasure frequenting your establishment". Somehow we were still there in their office, listening to their sales pitch, all kind of promises and then, suddenly it was "if we do this and that for you, would you commit to the deal ?" They actually charged my credit card $ 2,000.- for this "commitment" before they had explained any details like interest rate, number of payments, total amount financed, etc. etc. We had not even seen a purchase contract. The only number that they would disclose was the exact amount of the monthly payments, anything else was "I don't know, usually it is somewhere between 60 and 72 months..." What made us decide to escape from this shark fish tank was the sales person's explanation "By law you have to take possession of this vehicle tonight, you are not allowed to leave it on the lot for the modifications that you have requested."

What we learned from other reports it seems like it is essential for their business that the customer takes immediate possession of the vehicle, I am guessing that there are legal reasons, probably there is still a way how to dispute the purchase contract before taking possession of the vehicle. Well, finally we did the best what we could do and after reading all these horror stories I start to understand who we were dealing with - when we walked out through the door a bunch of sales people followed us, I could not even leave the lot because someone was holding the open passenger side door and would not let my wife close it. On the way home they called on my cell phone and tried to order us back "You have to come back, otherwise we can't reverse the credit card charges." (I already filed a dispute with my credit card company). These people try to play the "authority game", take control over you, tell you what you have to do. Have fun with this business !

1
★☆☆☆☆

I would not be surprised if these guys were trained by Scientologists.... We called several times before we made the decision to visit this dealership (over 60 miles for us) each time we talked to the same person on the phone but when we arrived at the dealership nobody seemed to know this person. Nobody made any attempts to find out about this mystery employee. At this moment we should have left their lot. At this point we should have already known what kind of dirty games they play.

Naturally, their advertised offer (confirmed several times over the phone by Mr. Mystery) was not available, but they would "get us into something close" this "something close" naturally would have turned out several thousand dollars more expensive than what made us come to their place. Again, at this point we should have said "good bye, it was a pleasure frequenting your establishment". Somehow we were still there in their office, listening to their sales pitch, all kind of promises and then, suddenly it was "if we do this and that for you, would you commit to the deal ?" They actually charged my credit card $ 2,000.- for this "commitment" before they had explained any details like interest rate, number of payments, total amount financed, etc. etc. We had not even seen a purchase contract. The only number that they would disclose was the exact amount of the monthly payments, anything else was "I don't know, usually it is somewhere between 60 and 72 months..." What made us decide to escape from this shark fish tank was the sales person's explanation "By law you have to take possession of this vehicle tonight, you are not allowed to leave it on the lot for the modifications that you have requested."

What we learned from other reports it seems like it is essential for their business that the customer takes immediate possession of the vehicle, I am guessing that there are legal reasons, probably there is still a way how to dispute the purchase contract before taking possession of the vehicle. Well, finally we did the best what we could do and after reading all these horror stories I start to understand who we were dealing with - when we walked out through the door a bunch of sales people followed us, I could not even leave the lot because someone was holding the open passenger side door and would not let my wife close it. On the way home they called on my cell phone and tried to order us back "You have to come back, otherwise we can't reverse the credit card charges." (I already filed a dispute with my credit card company). These people try to play the "authority game", take control over you, tell you what you have to do. Have fun with this business !

Pros: Shiny new good smelling cars on their lot

Cons: Bait and switch, high pressure sales tactics

.

I went to Sands and was made to believe that even with my sub par credit rating, they could get me on the road with reasonable payments. I blame me. The payments were far from reasonable but I needed new wheels because my previous car was nickling and diming me with two wheels in the car graveyard. I ended up leaving with high payments (400.00 a mo) but hey, at least I had gap insurance and a 3 year extended warranty.

3 Days later the dealership calls me in saying "great news.", we've lowered your payment by 42 dollars a month. So I went in and the finanancer named Mark who is a Ginormous D**K, had the paperwork out and everything. Then he tells me that the catch is I lose my three year extended warranty. I said, well then i'll keep the old deal. Id rather pay the 42 a mo to be able to save possible hundreds or thousands in repairs. Mark tells me, oh well no the bank already made the deal and you have to accept it. I got him to admit in so many words that AFTER I signed for the car, they then decided to take my extended warranty away and tried to hock it to me under the guise of mildly lower payments.

They waved an extended warranty in front of my face and once papers were signed, the stole it away from me. I was a fool for signing the documents without first simply leaving and calling a lawyer. That is my mistake to pay for.

But let me tell you most sincerely that Sands Chevrolet is just like their mascot "Buzz the Buzzard". They are all Buzzards flying around your carcass waiting to pick the meat off of you. Beware of Sands Chevrolet at ALL cost. There HAS to some place else that is safer for you.

1
★☆☆☆☆

I went to Sands and was made to believe that even with my sub par credit rating, they could get me on the road with reasonable payments. I blame me. The payments were far from reasonable but I needed new wheels because my previous car was nickling and diming me with two wheels in the car graveyard. I ended up leaving with high payments (400.00 a mo) but hey, at least I had gap insurance and a 3 year extended warranty.

3 Days later the dealership calls me in saying "great news.", we've lowered your payment by 42 dollars a month. So I went in and the finanancer named Mark who is a Ginormous D**K, had the paperwork out and everything. Then he tells me that the catch is I lose my three year extended warranty. I said, well then i'll keep the old deal. Id rather pay the 42 a mo to be able to save possible hundreds or thousands in repairs. Mark tells me, oh well no the bank already made the deal and you have to accept it. I got him to admit in so many words that AFTER I signed for the car, they then decided to take my extended warranty away and tried to hock it to me under the guise of mildly lower payments.

They waved an extended warranty in front of my face and once papers were signed, the stole it away from me. I was a fool for signing the documents without first simply leaving and calling a lawyer. That is my mistake to pay for.

But let me tell you most sincerely that Sands Chevrolet is just like their mascot "Buzz the Buzzard". They are all Buzzards flying around your carcass waiting to pick the meat off of you. Beware of Sands Chevrolet at ALL cost. There HAS to some place else that is safer for you.

Pros: NONE

Cons: Crooks,Thieves,Cons,

.

My husband and I went in to check out their inventory, found a car we liked and were able to take it home the same day. They assured us that there would be absolutely no problem getting us financed. Two weeks later we got a call saying that financing cannot be approved, please return the vehicle. Less than an hour later we attempt to return the vehicle and they leave us waiting at a salesperson's desk for almost 45 minutes while they all huddle together in one of the finance offices. Out comes the saleslady and "Del" who says that he is the General Manager (he is not, we checked) and he says he has good news, he found us financing we just need to sign a new contract! He refuses to let us see a copy of said contract or tell us the name of the bank that was supposedly agreeing to finance us, he said he was not legally obligated to release that information (lie). We refuse to sign a contract without being able to look over it first and have it reviewed by an attorney because at this point we're pretty sure we're getting the run around. "Del-the-GM" continues by claiming to have a "dealer's right" to buy a loan from the bank and force us to make payments to the dealership (lie). When I explained that by doing that he would effectively be voiding our buyer's agreement he threatened us with legal action.

The next day I consulted our attorney who informed me that a buyer's agreement is conditional and does not legally bind us to the car, that dealership, or to anything else. No contract has been formed until you sign the financing agreement from the actual bank who you will be financing the loan through. Furthermore it is in the buyer's agreement that you have to sign the day you get the car that if you are denied financing as outlined in the buyer's agreement you have no right to the car. Our attorney advised us to return the car and the keys that day and he wrote letters on our behalf to the dealer, the GM corporate headquarters in Detroit, the State Attorney General's Office, the Better B-B and anyone and everyone else that we could file a complaint with.

We went to the dealership as soon as I returned home, parked the car in front and set the keys on the sales person's desk. She had obviously been expecting us to sign the new contract they were trying to force us into the day before and the look on her face when we told her that she would be hearing from our attorney was absolutely priceless!

What Sands Chevrolet attempted to drag us into is called a Spot Delivery Scam or a Yo-Yo Scam. Both are illegal and will void any buyer's agreement that you have with them. My advice;

1. STAY AWAY FROM SANDS CHEVROLET AT ALL COSTS!

2. KNOW YOUR RIGHTS AND DON'T LET THEM INTIMIDATE YOU!

1
★☆☆☆☆

My husband and I went in to check out their inventory, found a car we liked and were able to take it home the same day. They assured us that there would be absolutely no problem getting us financed. Two weeks later we got a call saying that financing cannot be approved, please return the vehicle. Less than an hour later we attempt to return the vehicle and they leave us waiting at a salesperson's desk for almost 45 minutes while they all huddle together in one of the finance offices. Out comes the saleslady and "Del" who says that he is the General Manager (he is not, we checked) and he says he has good news, he found us financing we just need to sign a new contract! He refuses to let us see a copy of said contract or tell us the name of the bank that was supposedly agreeing to finance us, he said he was not legally obligated to release that information (lie). We refuse to sign a contract without being able to look over it first and have it reviewed by an attorney because at this point we're pretty sure we're getting the run around. "Del-the-GM" continues by claiming to have a "dealer's right" to buy a loan from the bank and force us to make payments to the dealership (lie). When I explained that by doing that he would effectively be voiding our buyer's agreement he threatened us with legal action.

The next day I consulted our attorney who informed me that a buyer's agreement is conditional and does not legally bind us to the car, that dealership, or to anything else. No contract has been formed until you sign the financing agreement from the actual bank who you will be financing the loan through. Furthermore it is in the buyer's agreement that you have to sign the day you get the car that if you are denied financing as outlined in the buyer's agreement you have no right to the car. Our attorney advised us to return the car and the keys that day and he wrote letters on our behalf to the dealer, the GM corporate headquarters in Detroit, the State Attorney General's Office, the Better B-B and anyone and everyone else that we could file a complaint with.

We went to the dealership as soon as I returned home, parked the car in front and set the keys on the sales person's desk. She had obviously been expecting us to sign the new contract they were trying to force us into the day before and the look on her face when we told her that she would be hearing from our attorney was absolutely priceless!

What Sands Chevrolet attempted to drag us into is called a Spot Delivery Scam or a Yo-Yo Scam. Both are illegal and will void any buyer's agreement that you have with them. My advice;

1. STAY AWAY FROM SANDS CHEVROLET AT ALL COSTS!

2. KNOW YOUR RIGHTS AND DON'T LET THEM INTIMIDATE YOU!

Pros: Absolutely not one.

Cons: Salesmen are willing to lie, cheat and steal.. literally!

.

Sands Service department has been unprofessional over a period of 4-5 phone calls. Being put on hold, passed around, someone is away from their desk ect...
I had a misfire in my 1996 Isuzu Rodeo. Dana (service agent) told me it was the fuel injectors. For $1,000, I could have all four replaced. They ordered the parts...wrong parts. More delay. Two weeks...three days in a dirty compact rental (gross). VERY inconvenient. They called to say it was finished and, oh by the way, they found a cracked spark plug...three weeks later, the problem persists...misfire. Dana does not work there, Steve is handling things worse. He is rude. He told me that they would look at it, "but we don't know what happened while you had the car fro two weeks". Thus treating me like...(there is a 90 day labor warranty, stay tuned...If you can avoid this place...avoid it.

1
★☆☆☆☆

Sands Service department has been unprofessional over a period of 4-5 phone calls. Being put on hold, passed around, someone is away from their desk ect...
I had a misfire in my 1996 Isuzu Rodeo. Dana (service agent) told me it was the fuel injectors. For $1,000, I could have all four replaced. They ordered the parts...wrong parts. More delay. Two weeks...three days in a dirty compact rental (gross). VERY inconvenient. They called to say it was finished and, oh by the way, they found a cracked spark plug...three weeks later, the problem persists...misfire. Dana does not work there, Steve is handling things worse. He is rude. He told me that they would look at it, "but we don't know what happened while you had the car fro two weeks". Thus treating me like...(there is a 90 day labor warranty, stay tuned...If you can avoid this place...avoid it.

.

Want to thank Bob in the fleet department for a super deal he made me on my new 08 Ford F350 Super Duty Beautiful truck with all the options I was looking for and found me the color I wanted.
They beat every other dealers pricing the deal was made quick to my total satisfaction
Would defiantly rate these guys 5 star for thinking about me as a person and treated me with customer satisfaction and not being the obnoxious sales people you normally deal with at any other dealership!
Thank Sanderson Fords

1
★☆☆☆☆

Want to thank Bob in the fleet department for a super deal he made me on my new 08 Ford F350 Super Duty Beautiful truck with all the options I was looking for and found me the color I wanted.
They beat every other dealers pricing the deal was made quick to my total satisfaction
Would defiantly rate these guys 5 star for thinking about me as a person and treated me with customer satisfaction and not being the obnoxious sales people you normally deal with at any other dealership!
Thank Sanderson Fords

.

We had a wonderful experiences with this dealership. From 1995-1996. Today, We went to Sands for help
because we are desperate for a trade . We are upside down in equity and were looking for an answer, Due our economic situation, they were unable to help, HOWEVER, Segio and his manager did THEIR VERY BEST TO ASSIST US AND MADE US FEEL SO WELCOME AND they were SINCERE when it came to our problem. They came to our aid. IF ANYONE OF YOU ARE EXPERIENCING THE MORTGAGE CRUNCH, GO TO SANDS CHEVROLET. THE DEALERSHIP THAT CARES....

MR AND MRS AVILA 2/13/08

PS-GO DURING THE DAY SHIFT...

5
★★★★★

We had a wonderful experiences with this dealership. From 1995-1996. Today, We went to Sands for help
because we are desperate for a trade . We are upside down in equity and were looking for an answer, Due our economic situation, they were unable to help, HOWEVER, Segio and his manager did THEIR VERY BEST TO ASSIST US AND MADE US FEEL SO WELCOME AND they were SINCERE when it came to our problem. They came to our aid. IF ANYONE OF YOU ARE EXPERIENCING THE MORTGAGE CRUNCH, GO TO SANDS CHEVROLET. THE DEALERSHIP THAT CARES....

MR AND MRS AVILA 2/13/08

PS-GO DURING THE DAY SHIFT...

.

I called the business today to discuss an issue with sales---now the sales manager as he described himself was quite obnoxious and spouted out several times that if I was unhappy about the purchase of a new car I should take it back---after a time I called back to discuss further what may happen if I did take it back---this guy identified himself to me as a Mr. ------ ------. well when I called back to Mr. ---- --- he happened to be a service manager--not the guy I talked to earlier. Now what kind of personnel would use someone elses name like that?? A coward I suggest---the service manager was professional in our discussion & I appreciated that but he couldn't help. Later I talked to another who identified himself as a sales manager---also curt in his presentation---Mr. Sands has not much to be proud of in his sales staff.

My gripe was that I received no incentives at this dealership and in fact I am convinced they stole $ 1,000 of my wife's down payment.

BEWARE IF YOU GO TO THIS DEALERSHIP---THEY ARE HIGH PRESSURE AND YOU WILL PAY DEARLY FOR YOUR CAR!! DON'T BE SUCKERED LIKE I WAS----YOU'LL KICK YOUR OWN A-- LIKE I'M DOING NOW!!

1
★☆☆☆☆

I called the business today to discuss an issue with sales---now the sales manager as he described himself was quite obnoxious and spouted out several times that if I was unhappy about the purchase of a new car I should take it back---after a time I called back to discuss further what may happen if I did take it back---this guy identified himself to me as a Mr. ------ ------. well when I called back to Mr. ---- --- he happened to be a service manager--not the guy I talked to earlier. Now what kind of personnel would use someone elses name like that?? A coward I suggest---the service manager was professional in our discussion & I appreciated that but he couldn't help. Later I talked to another who identified himself as a sales manager---also curt in his presentation---Mr. Sands has not much to be proud of in his sales staff.

My gripe was that I received no incentives at this dealership and in fact I am convinced they stole $ 1,000 of my wife's down payment.

BEWARE IF YOU GO TO THIS DEALERSHIP---THEY ARE HIGH PRESSURE AND YOU WILL PAY DEARLY FOR YOUR CAR!! DON'T BE SUCKERED LIKE I WAS----YOU'LL KICK YOUR OWN A-- LIKE I'M DOING NOW!!

Cons: Personnel

Editorial from

Since 1936, family-owned and operated Chevrolet dealer offers new, pre-owned and commercial vehicles; parts and service departments available.

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