Pizzeria Bianco

★★★★☆
33.4494 -112.066
Map and Directions to Pizzeria Bianco

602-258-8300

623 E Adams St

Phoenix, AZ

85004

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About Pizzeria Bianco

Hours
T-Sa 5-10

Food

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1008 E Camelback Rd Phoenix, AZ

3.5657 99
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After hearing that Oprah gave the two thumbs up to this place, I knew I had to try Pizzeria Bianco. The wait just to eat pizza was THREE HOURS long. Waiting three hours in 110+ degree weather was torturing but once I took a bite out of my food, it was all worth it. The restaurant is small and can only seat about about 40 people at a time.

http://www.pizzeriabianco.com/menu.html

5
★★★★★

After hearing that Oprah gave the two thumbs up to this place, I knew I had to try Pizzeria Bianco. The wait just to eat pizza was THREE HOURS long. Waiting three hours in 110+ degree weather was torturing but once I took a bite out of my food, it was all worth it. The restaurant is small and can only seat about about 40 people at a time.

http://www.pizzeriabianco.com/menu.html

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Ever since an article appeared in the NY Times, the accolades have been pouring it--from an appearance on Good Morning America to most recently being featured in Bon Appetit. This "may" be the best rated pizza in Phoenix, but there are drawbacks.

The main disadvantage is due to its culinary fame since you must now start standing in line at 3:30 in order to guarantee that you can get in for the 5 PM opening--and it's common to wait 2 hrs. before entry.

The thin crust pizza done in a wood oven is usually great; however, the last one I had wasn't as good a quality as previous ones..partly due to the large crowds, but the quality of the sausage looked like a cheaper selection than previous years.

The menu selection is limited, but you can add ingredients. My favorite is the Rosa (including white cheese with pine nuts) with fennel sausage added.

I was a bit disappointed the last time I was there, but given the ecstatic tastes from previous visits, I'll be checking this establishment out again before firmly ranking Oregenos above this place.

4
★★★★☆

Ever since an article appeared in the NY Times, the accolades have been pouring it--from an appearance on Good Morning America to most recently being featured in Bon Appetit. This "may" be the best rated pizza in Phoenix, but there are drawbacks.

The main disadvantage is due to its culinary fame since you must now start standing in line at 3:30 in order to guarantee that you can get in for the 5 PM opening--and it's common to wait 2 hrs. before entry.

The thin crust pizza done in a wood oven is usually great; however, the last one I had wasn't as good a quality as previous ones..partly due to the large crowds, but the quality of the sausage looked like a cheaper selection than previous years.

The menu selection is limited, but you can add ingredients. My favorite is the Rosa (including white cheese with pine nuts) with fennel sausage added.

I was a bit disappointed the last time I was there, but given the ecstatic tastes from previous visits, I'll be checking this establishment out again before firmly ranking Oregenos above this place.

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.

This may very well be the best pizza place in the entire Phoenix area. Be prepared for a long wait to get a table, but everything on the menu is excellent. Try the Pizzario Bianco wine room next door when you have to wait, they have a very eclectic selection of wines.

5
★★★★★

This may very well be the best pizza place in the entire Phoenix area. Be prepared for a long wait to get a table, but everything on the menu is excellent. Try the Pizzario Bianco wine room next door when you have to wait, they have a very eclectic selection of wines.

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This pizza was fantastic. It truly was the best pizza I've ever eaten. Make sure you get there before it opens so that you can be seated at the first seating or you will have a wait. My one complaint is that my group got there well before opening, but because there isn't really a line (people just congregate around the door or on benches around the vicinity), we didn't make it in right when it opened. People who got there later than we did crowded up to the front when it opened and got in first. If you go early, stay close to the door or be prepared to wait. We only had to wait about 45 minutes that time. Next time I came back we got there well after opening and it was a 2 1/2 hour wait.

As far as the pizza goes, there are only a few choices each night. The crust was perfect for me -- on the thin side with just the right crunch. My husband didn't like the fact that his had some burned spots from the oven. The sauce was wonderful and the toppings were fresh and tasty.

Great place -- just get there early or plan on making a full evening of it!

5
★★★★★

This pizza was fantastic. It truly was the best pizza I've ever eaten. Make sure you get there before it opens so that you can be seated at the first seating or you will have a wait. My one complaint is that my group got there well before opening, but because there isn't really a line (people just congregate around the door or on benches around the vicinity), we didn't make it in right when it opened. People who got there later than we did crowded up to the front when it opened and got in first. If you go early, stay close to the door or be prepared to wait. We only had to wait about 45 minutes that time. Next time I came back we got there well after opening and it was a 2 1/2 hour wait.

As far as the pizza goes, there are only a few choices each night. The crust was perfect for me -- on the thin side with just the right crunch. My husband didn't like the fact that his had some burned spots from the oven. The sauce was wonderful and the toppings were fresh and tasty.

Great place -- just get there early or plan on making a full evening of it!

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The best pizza I have ever eaten -- well worth the wait in line!! There are only 7 pizzas on the menu, but there is a pizza for everyone! Wine list is outstanding!

5
★★★★★

The best pizza I have ever eaten -- well worth the wait in line!! There are only 7 pizzas on the menu, but there is a pizza for everyone! Wine list is outstanding!

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This place truly has some of the best pizza i have ever had. It's not your typical pepperoni pizza. They use toppings such as pistachios, ricotta, and fennel sausage. Be prepared to wait a long time. it's best to go later in the evening with a small party (like 2 people) you'll have a better chance of getting in fast.

5
★★★★★

This place truly has some of the best pizza i have ever had. It's not your typical pepperoni pizza. They use toppings such as pistachios, ricotta, and fennel sausage. Be prepared to wait a long time. it's best to go later in the evening with a small party (like 2 people) you'll have a better chance of getting in fast.

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Omg it was such a long wait to be seated. But let me tell you it is all worth the wait. This pizza just melts in your mouth its so good. It taste just like home made New York pizza. If your looking for a fun place to eat come here and you will enjoy every hr spent

5
★★★★★

Omg it was such a long wait to be seated. But let me tell you it is all worth the wait. This pizza just melts in your mouth its so good. It taste just like home made New York pizza. If your looking for a fun place to eat come here and you will enjoy every hr spent

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Spectacular Pizza!!!!!!
This place is wonderful. The best pizza our group(16) ever had!! The owner bakes each pizza, he wants it perfect. And it's worth it, melts in your mouth and it's not ordinary pizza, you feel like its straight from Italy. There is no ham and pineapple here. Try the margherita with anchovies ( awesome) or the Wise Guy.
PROS the pizza
CONS the wait...2 hours...get there when they open or make a reservation. The space is small, they don't allow parties over 10, we had to split up

5
★★★★★

Spectacular Pizza!!!!!!
This place is wonderful. The best pizza our group(16) ever had!! The owner bakes each pizza, he wants it perfect. And it's worth it, melts in your mouth and it's not ordinary pizza, you feel like its straight from Italy. There is no ham and pineapple here. Try the margherita with anchovies ( awesome) or the Wise Guy.
PROS the pizza
CONS the wait...2 hours...get there when they open or make a reservation. The space is small, they don't allow parties over 10, we had to split up

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Latest reviews from Citysearch.

.

I grew up in NYC and so I know what good pizza tastes like Pizzeria Bianco has decent pizza but its certainly not the best. Im not sure why this place is always so busy, but they dont make it easy on anyone. Theres consistently an

6
★★★★★

I grew up in NYC and so I know what good pizza tastes like Pizzeria Bianco has decent pizza but its certainly not the best. Im not sure why this place is always so busy, but they dont make it easy on anyone. Theres consistently an

.

Hours have changed.
Pizzeria Bianco is now open 11am to 10pm

6
★★★★★

Hours have changed.
Pizzeria Bianco is now open 11am to 10pm

.

Pizzeria Bianco is one of my favorite place to go when I want to eat, their food are amazingly tasty and I can't resist it! :)

6
★★★★★

Pizzeria Bianco is one of my favorite place to go when I want to eat, their food are amazingly tasty and I can't resist it! :)

.

WOW!! I have never met such a rude service staff in my life!!!! They act as if they are doing you a favor by serving you. Even the manager was extremely rude after I quietly waited 3 hours for a table. Honestly do not waste your time of

6
★★★★★

WOW!! I have never met such a rude service staff in my life!!!! They act as if they are doing you a favor by serving you. Even the manager was extremely rude after I quietly waited 3 hours for a table. Honestly do not waste your time of

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not the best

6
★★★★★

not the best

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rest test rest

3
★★★☆☆

rest test rest

Pros: tesy

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FIRST THE PLACE IS A FIRE TRAP.
YOU CAN HARDLY GET IN THE FRONT DOOR. I'M NOT SURE WHY NO BODY HAS TURNED HIM IN FOR THIS.
DUMB BLOND NAME TAKER GIVE ME A BREAK, WHERE'S YOUR MANNERS?
I GOT THERE AT 5:30 AND AT 9:30 WE WERE GIVEN A BAD ATTITUDE FOR WAITING SO LONG FOR NOTHING! I WATCHED GROUPS OF PEOPLE GO IN THAT CAME AFTER US AND GAVE THEIR NAME.WHATS UP WITH THAT? WHO DID THEY ?LOW!
OH YAH TRY HIS BAR NEXT DOOR AND GET THE SAME SERVICE! SO WHILE WAITING OUTSIDE IN THE 100 DEGREE HEAT, WITH THE CATS, RATS AND HOMELESS I CAN KICK MYSELF FOR NOT LEAVING AND GETTING A PIZZA FROM PAPPAS AND SITTING DOWN WITH THE DEGENERATES. THEY WOULD HAVE BEEN MORE ENJOYABLE AND GREATFUL.
I WAS BORN AND RAISED IN A PIZZA SHOP. MY FAMILY IS STILL IN IT TOO AND I HAVE NEVER HAD SUCH AN EXPERIENCE EVER. MY DAD WOULD HAVE KICKED MY BUT FOR THAT KIND OF DISRESPECT. MY MOM AND DAD SPENT THE LAST 30 YEARS MAKING PIZZA BY HAND. OUR DOUGH IS FANTASTIC AND A REAL TOMATO SAUCE THATS COOKED FOR SIX HOURS. SO NO MATTER IF THE SELF PROCLAIMED GOD OF PIZZA GIVES YOU PERMISSION TO ENTER HIS KINGDOM DOESN'T GIVE HIM THE RIGHT TO TREAT US LIKE DOGS. WE ALL HAVE TO RECOGNIZE THE FACT THAT WE ARE ALL SECOND CLASS PEOPLE COMPAIRED TO CHRIS BIANCO. MY ADVISE TO YOU ALL IS DON'T GIVE HIM YOUR HARD EARNED DOUGH. HE AND HIS FAMILY OF MISFITS ARE NOT WORTHY. GO TO BASHA'S BUY A DOUGH BALL AND MAKE YOUR OWN PIZZA. IF YOU NEED HELP CALL ME AND I'LL WALK YOU THROUGH IT. SO IF YOU DECIDE TO GO, JUST BE AWARE IT'S BEST THAT YOU HAVE YOUR VACINE FOR THE SWINE AND HIS FLU.

1
★☆☆☆☆

FIRST THE PLACE IS A FIRE TRAP.
YOU CAN HARDLY GET IN THE FRONT DOOR. I'M NOT SURE WHY NO BODY HAS TURNED HIM IN FOR THIS.
DUMB BLOND NAME TAKER GIVE ME A BREAK, WHERE'S YOUR MANNERS?
I GOT THERE AT 5:30 AND AT 9:30 WE WERE GIVEN A BAD ATTITUDE FOR WAITING SO LONG FOR NOTHING! I WATCHED GROUPS OF PEOPLE GO IN THAT CAME AFTER US AND GAVE THEIR NAME.WHATS UP WITH THAT? WHO DID THEY ?LOW!
OH YAH TRY HIS BAR NEXT DOOR AND GET THE SAME SERVICE! SO WHILE WAITING OUTSIDE IN THE 100 DEGREE HEAT, WITH THE CATS, RATS AND HOMELESS I CAN KICK MYSELF FOR NOT LEAVING AND GETTING A PIZZA FROM PAPPAS AND SITTING DOWN WITH THE DEGENERATES. THEY WOULD HAVE BEEN MORE ENJOYABLE AND GREATFUL.
I WAS BORN AND RAISED IN A PIZZA SHOP. MY FAMILY IS STILL IN IT TOO AND I HAVE NEVER HAD SUCH AN EXPERIENCE EVER. MY DAD WOULD HAVE KICKED MY BUT FOR THAT KIND OF DISRESPECT. MY MOM AND DAD SPENT THE LAST 30 YEARS MAKING PIZZA BY HAND. OUR DOUGH IS FANTASTIC AND A REAL TOMATO SAUCE THATS COOKED FOR SIX HOURS. SO NO MATTER IF THE SELF PROCLAIMED GOD OF PIZZA GIVES YOU PERMISSION TO ENTER HIS KINGDOM DOESN'T GIVE HIM THE RIGHT TO TREAT US LIKE DOGS. WE ALL HAVE TO RECOGNIZE THE FACT THAT WE ARE ALL SECOND CLASS PEOPLE COMPAIRED TO CHRIS BIANCO. MY ADVISE TO YOU ALL IS DON'T GIVE HIM YOUR HARD EARNED DOUGH. HE AND HIS FAMILY OF MISFITS ARE NOT WORTHY. GO TO BASHA'S BUY A DOUGH BALL AND MAKE YOUR OWN PIZZA. IF YOU NEED HELP CALL ME AND I'LL WALK YOU THROUGH IT. SO IF YOU DECIDE TO GO, JUST BE AWARE IT'S BEST THAT YOU HAVE YOUR VACINE FOR THE SWINE AND HIS FLU.

Pros: ENJOY HURTING YOURSELF

Cons: THE OWNER AND HIS ENTIRE STAFF

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Had a reservation for 6, showed up with 5 and got turned down for dinner. When we asked the hostess to accomodate us she said it would be at least a 2 hour wait! When we inquired with Chris Bianco, he stepped outside and yelled explitives in our face (while standing on the curb to feel taller) his ego precedes his size and he had a knife from his kitchen that he seemed prepared to use. They have no regard for customer service. I would suggest Pizza Hut for a better service experience. If you like to fight and argue to get your table then Pizzareia Bianco is for you...otherwise avoid this place like the plague. Thanks Chris!

1
★☆☆☆☆

Had a reservation for 6, showed up with 5 and got turned down for dinner. When we asked the hostess to accomodate us she said it would be at least a 2 hour wait! When we inquired with Chris Bianco, he stepped outside and yelled explitives in our face (while standing on the curb to feel taller) his ego precedes his size and he had a knife from his kitchen that he seemed prepared to use. They have no regard for customer service. I would suggest Pizza Hut for a better service experience. If you like to fight and argue to get your table then Pizzareia Bianco is for you...otherwise avoid this place like the plague. Thanks Chris!

Pros: None

Cons: Chris Bianco, owner/chef & The Hostess

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Watch your elbows at the bar. I just had a great pizza, (Sonny's) and it was fantastic. The wait is brutal, over an hour and a half. I had the strangest situation happen while eating by myself at the bar. The hostess came over and told me I was taking up too much space with my elbows/shoulders???? I asked her if I was in a F*&^ing twilight zone or if she was kidding me. She was not and it truly turned me off to the restaurant and the meal. Who the hell tells someone to watch their elbow space while sitting at the bar?
Best of luck, and bring your elbows in a bit.

3
★★★☆☆

Watch your elbows at the bar. I just had a great pizza, (Sonny's) and it was fantastic. The wait is brutal, over an hour and a half. I had the strangest situation happen while eating by myself at the bar. The hostess came over and told me I was taking up too much space with my elbows/shoulders???? I asked her if I was in a F*&^ing twilight zone or if she was kidding me. She was not and it truly turned me off to the restaurant and the meal. Who the hell tells someone to watch their elbow space while sitting at the bar?
Best of luck, and bring your elbows in a bit.

.

I eat at the best pizza places wherever I am, including New York City. This place is good (in terms of the pizza taste and quality) but it is NOT as good as Patsy Grimaldi's in downtown Scottsdale (both in terms of the pizza and the quality of the service).

As others have suggested, Bianco's service is abysmal. I don't know if they were like this before Oprah's plug, but the poor service and arrogance in this place are second to none. First, they forgot about us for a full hour (didn't know we were there even though our name was on the list), so we had to wait for a table longer than the already long wait times. Secondly, once we were nearing the end of our dinner, we felt as if we were being pushed to finish up and leave. We'd never experienced anything like this in any other eating establishment.

We would never dream of returning to Pizzeria Bianco.

2
★★☆☆☆

I eat at the best pizza places wherever I am, including New York City. This place is good (in terms of the pizza taste and quality) but it is NOT as good as Patsy Grimaldi's in downtown Scottsdale (both in terms of the pizza and the quality of the service).

As others have suggested, Bianco's service is abysmal. I don't know if they were like this before Oprah's plug, but the poor service and arrogance in this place are second to none. First, they forgot about us for a full hour (didn't know we were there even though our name was on the list), so we had to wait for a table longer than the already long wait times. Secondly, once we were nearing the end of our dinner, we felt as if we were being pushed to finish up and leave. We'd never experienced anything like this in any other eating establishment.

We would never dream of returning to Pizzeria Bianco.

Pros: Good Pizza

Cons: Very Long Wait Times, Hostess, Service

.

We'd heard Pizzeria Bianco was voted Bon Appetit's best pizza and the country, had been featured on the Food Network, etc. We were very excited to dine here while in town for a convention. We knew there would be a long wait, but they have lovely tables outside to have wine and appetizers. Very nice atmosphere. The only issue was, as many have stated, the hostess. She started out very nice, we were nothing but nice and understanding to her, everything seemed fine. Our group arrived at about 6:45, we were told a 3 hour wait, which we were prepared for and planned on spending the wait at the bar. After checking in a few times upon HER request, we noticed that she had wrote down our seating for 10:45, not 9:45 which it should have been since we arrived at 6:45. We went to ask her why she had wrote us down for a 10:45 seating time, which would have made our wait 4 hours instead of the 3 we were quoted, because we arrived at 6:45. Again, we were still being very nice at this point, we just wanted to clarify our confusion. She then proceeded to FLIP OUT on us, telling us she was NOT going to argue with us, we arrived at 7:45, not 6:45 as we had claimed, and that she knows our group is outside getting drunk and we are hungry, and that we had been in there four times already bugging her. Remember, SHE mentioned that we needed to check in. We walked away ready to tell our group we were leaving because the woman was obviously an idiot who can't tell time. We had proof we arrived at 6:45, as our friend sent a text to a friend at 6:50 saying "Just arrived at Pizzeria Bianco, 3 hour wait". Well, we didn't have to show her the text to prove it, because a few seconds later she "suddenly" had some tables for us right away. My guess is she realized her mistake, but still never apologized for her rudeness. MY ADVICE FOR THOSE GOING TO PIZZERIA BIANCO: Have the waitress right your arrival time next to your name on the wait list. Once we were seated the food and service was great!

3
★★★☆☆

We'd heard Pizzeria Bianco was voted Bon Appetit's best pizza and the country, had been featured on the Food Network, etc. We were very excited to dine here while in town for a convention. We knew there would be a long wait, but they have lovely tables outside to have wine and appetizers. Very nice atmosphere. The only issue was, as many have stated, the hostess. She started out very nice, we were nothing but nice and understanding to her, everything seemed fine. Our group arrived at about 6:45, we were told a 3 hour wait, which we were prepared for and planned on spending the wait at the bar. After checking in a few times upon HER request, we noticed that she had wrote down our seating for 10:45, not 9:45 which it should have been since we arrived at 6:45. We went to ask her why she had wrote us down for a 10:45 seating time, which would have made our wait 4 hours instead of the 3 we were quoted, because we arrived at 6:45. Again, we were still being very nice at this point, we just wanted to clarify our confusion. She then proceeded to FLIP OUT on us, telling us she was NOT going to argue with us, we arrived at 7:45, not 6:45 as we had claimed, and that she knows our group is outside getting drunk and we are hungry, and that we had been in there four times already bugging her. Remember, SHE mentioned that we needed to check in. We walked away ready to tell our group we were leaving because the woman was obviously an idiot who can't tell time. We had proof we arrived at 6:45, as our friend sent a text to a friend at 6:50 saying "Just arrived at Pizzeria Bianco, 3 hour wait". Well, we didn't have to show her the text to prove it, because a few seconds later she "suddenly" had some tables for us right away. My guess is she realized her mistake, but still never apologized for her rudeness. MY ADVICE FOR THOSE GOING TO PIZZERIA BIANCO: Have the waitress right your arrival time next to your name on the wait list. Once we were seated the food and service was great!

Pros: Fresh and delicious pizza and salads, outdoor ambience

Cons: HOSTESS WAS RUDE, long wait

.

I LOVE this place!!! This is my favorite place to eat, period! Chris is a super hardworking guy, making masterpieces, that make my mouth very happy! I live in Chicago, where there are some fantastic places to eat, but Pizzeria Bianco is the best. I was skeptical at first, but I've been there three or four times, and it's always way better than my wildest imagination could possibly remember it being. The last time we were there, we arrived at 4:20 PM, and were lucky enough to get in as the first 45 people being seated, otherwise we would have had a two hour wait. We've waited two hours in each of our past visits, waiting seems to fly by, as you go next door to have wine & delish appetizers (goat cheese, stuffed olives, & the like), and everyone is so excited with anticipation. I, honestly, cannot believe anyone would not love this place and the best pizza, ever! And that's coming from a Chicagoan, we have good pizza in Chicago. The crust is light & airy, with a smoky flavor, never burnt. The margharita pizza, with fresh basil, is to die for. My favorite is the Rosa, with pestaccios on top, sooo good. Everytime I'm there I take extra time to thank Chris for his out of this world creation and to thank my server Dave for his extra special care & great service.

5
★★★★★

I LOVE this place!!! This is my favorite place to eat, period! Chris is a super hardworking guy, making masterpieces, that make my mouth very happy! I live in Chicago, where there are some fantastic places to eat, but Pizzeria Bianco is the best. I was skeptical at first, but I've been there three or four times, and it's always way better than my wildest imagination could possibly remember it being. The last time we were there, we arrived at 4:20 PM, and were lucky enough to get in as the first 45 people being seated, otherwise we would have had a two hour wait. We've waited two hours in each of our past visits, waiting seems to fly by, as you go next door to have wine & delish appetizers (goat cheese, stuffed olives, & the like), and everyone is so excited with anticipation. I, honestly, cannot believe anyone would not love this place and the best pizza, ever! And that's coming from a Chicagoan, we have good pizza in Chicago. The crust is light & airy, with a smoky flavor, never burnt. The margharita pizza, with fresh basil, is to die for. My favorite is the Rosa, with pestaccios on top, sooo good. Everytime I'm there I take extra time to thank Chris for his out of this world creation and to thank my server Dave for his extra special care & great service.

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My husband and I enjoy going out to dinner and finding new exciting places to dine. After hearing so many wonderful things about Pizzeria Bianco, we decided to give it a try. Unfortunately, our excitement ended there. We have NEVER been treated with such disrespect. In fact, before we could even put our names in to get a reservation, we were rudely told to ?Move away from the bar, someone is sitting there!? (We were standing by two empty seats waiting for someone to help us put our names in for a reservation) This was said by an employee of the establishment. This employee continued her ill-mannered behavior throughout our short stay.

Customer service is important in any business, and although people may rave about Pizzeria Bianco?s so-so food, it is not worth the wait nor is it worth the appalling behavior of the staff. This includes the management, who seems to have complete disregard for how their staff treats others. I guess the staff must learn it from someone, right? I strongly suggest that someone gives these people some tips on customer service. There is a right and a wrong way to approach customers.

I have worked in customer service since I was 16 years old. Which means, the last fourteen years. I have also worked for one national chain of restaurants for five years. I was one of their corporate trainers and for three years I ran one of their classroom programs, in which I trained and tested all their new hires before they had actual hands-on training. I taught them all about customer service. So when I say I received poor customer service, you can be sure I know what I am talking about!

What goes around comes around, and if the staff continues to treat people this way, I do not see good things in the future for this overrated restaurant.

1
★☆☆☆☆

My husband and I enjoy going out to dinner and finding new exciting places to dine. After hearing so many wonderful things about Pizzeria Bianco, we decided to give it a try. Unfortunately, our excitement ended there. We have NEVER been treated with such disrespect. In fact, before we could even put our names in to get a reservation, we were rudely told to ?Move away from the bar, someone is sitting there!? (We were standing by two empty seats waiting for someone to help us put our names in for a reservation) This was said by an employee of the establishment. This employee continued her ill-mannered behavior throughout our short stay.

Customer service is important in any business, and although people may rave about Pizzeria Bianco?s so-so food, it is not worth the wait nor is it worth the appalling behavior of the staff. This includes the management, who seems to have complete disregard for how their staff treats others. I guess the staff must learn it from someone, right? I strongly suggest that someone gives these people some tips on customer service. There is a right and a wrong way to approach customers.

I have worked in customer service since I was 16 years old. Which means, the last fourteen years. I have also worked for one national chain of restaurants for five years. I was one of their corporate trainers and for three years I ran one of their classroom programs, in which I trained and tested all their new hires before they had actual hands-on training. I taught them all about customer service. So when I say I received poor customer service, you can be sure I know what I am talking about!

What goes around comes around, and if the staff continues to treat people this way, I do not see good things in the future for this overrated restaurant.

Cons: Horrible service! Rude management!

.

My husband and I with another couple went into Pizzeria Bianco around 9:30 on a Saturday night. All four of us were extremly excited to try the restaurant, we had heard about it on Oprah. My husband and friend were shocked at how rudely they were treated by the hostess. Basically asked them to leave and step away from the bar area. They asked if we could sit out on the patio, which was empty, and they said we couldn't sit out there either.
I called and spoke with Susan the "manager" and got treated even worse. I was blown away. I told her I didn't want anything free just wanted to let her know what was happening in her establishment when we went in. She continued to agrue with me and told me what I was saying was here say. I eventually hung up because I didn't call to argue with her. She called me back twice. The second time I answered and she told me I was calling to complain about her staff being rude, but I was the rude one. AND THE TOPPER.... she asked me if I was raised by wolves???? Repeated it again because I didn't comment, "did you hear me were you raised by wolves?" I couldn't even believe a manger of such a well known establishment treated me the way she did. So, they have a 5-6 hour wait she told me, does that mean they can be rude to anybody that walks in the door???? Since Oprah recommended this establishment, how would Dr.Phil diagnose Susan????

1
★☆☆☆☆

My husband and I with another couple went into Pizzeria Bianco around 9:30 on a Saturday night. All four of us were extremly excited to try the restaurant, we had heard about it on Oprah. My husband and friend were shocked at how rudely they were treated by the hostess. Basically asked them to leave and step away from the bar area. They asked if we could sit out on the patio, which was empty, and they said we couldn't sit out there either.
I called and spoke with Susan the "manager" and got treated even worse. I was blown away. I told her I didn't want anything free just wanted to let her know what was happening in her establishment when we went in. She continued to agrue with me and told me what I was saying was here say. I eventually hung up because I didn't call to argue with her. She called me back twice. The second time I answered and she told me I was calling to complain about her staff being rude, but I was the rude one. AND THE TOPPER.... she asked me if I was raised by wolves???? Repeated it again because I didn't comment, "did you hear me were you raised by wolves?" I couldn't even believe a manger of such a well known establishment treated me the way she did. So, they have a 5-6 hour wait she told me, does that mean they can be rude to anybody that walks in the door???? Since Oprah recommended this establishment, how would Dr.Phil diagnose Susan????

Pros: nothing!!!!!!!!!!!!

Cons: the staff!!!!!!

.

I have heard so much about your restaurant over the past few years, and was dying to try it on my next trip to Phoenix. (I visit family and friends in Scottsdale all the time.)
Upon arrival at the restaurant, the blonde woman who greeted us (term used extremely loosely) was so rude and had absolutely no idea how to talk to people. I just don't understand how a person can treat a total stranger with such disrespect. In our current economic situation of our country, we don't go out to dinner as much as we'd like. You know how many choices there are for food in this city, and we chose to visit Bianco's.
If I wasn't with my wife, I would have told this woman to go #@ck herself. There is no reason to treat customers like this when I am bringing my business and hard earned money to this restaurant. I spent over $95.00 on food and beverage, and it made me feel terrible that I was giving my money to such rude business owners. Like I mentioned before, the blonde woman (whom I later found out is the owner's wife) needs to take a class in common courtesy.
I'm not one to be rude to total strangers, but I'm from the school of respect. If you disrespect me, I'll call you out. This woman was horrible and embarrassed the restaurant she works for.
You should fire her immediately.
Thanks,
DG

1
★☆☆☆☆

I have heard so much about your restaurant over the past few years, and was dying to try it on my next trip to Phoenix. (I visit family and friends in Scottsdale all the time.)
Upon arrival at the restaurant, the blonde woman who greeted us (term used extremely loosely) was so rude and had absolutely no idea how to talk to people. I just don't understand how a person can treat a total stranger with such disrespect. In our current economic situation of our country, we don't go out to dinner as much as we'd like. You know how many choices there are for food in this city, and we chose to visit Bianco's.
If I wasn't with my wife, I would have told this woman to go #@ck herself. There is no reason to treat customers like this when I am bringing my business and hard earned money to this restaurant. I spent over $95.00 on food and beverage, and it made me feel terrible that I was giving my money to such rude business owners. Like I mentioned before, the blonde woman (whom I later found out is the owner's wife) needs to take a class in common courtesy.
I'm not one to be rude to total strangers, but I'm from the school of respect. If you disrespect me, I'll call you out. This woman was horrible and embarrassed the restaurant she works for.
You should fire her immediately.
Thanks,
DG

Pros: Pizza

Cons: Rudeness of blonde woman at the front door seating people (owner's wife)

.

I went expecting to get the best pizza in town. It was good however you could get the same type of pizza at Cibos in Phx for the same price but without the long wait. Basically, if you like pizza that is not pizza hut then you should visit. It you like good pizza with out the long wait then go to Cibos. Both were equally as good but Cibos has better service without the a 4 hour wait. Otherwise make a reservation for 5pm at Bianco then no wait.

3
★★★☆☆

I went expecting to get the best pizza in town. It was good however you could get the same type of pizza at Cibos in Phx for the same price but without the long wait. Basically, if you like pizza that is not pizza hut then you should visit. It you like good pizza with out the long wait then go to Cibos. Both were equally as good but Cibos has better service without the a 4 hour wait. Otherwise make a reservation for 5pm at Bianco then no wait.

Pros: good food, nice place

Cons: long wait, can get the same elsewhere

.

My wife and daughter got food poisioning from Pizzeria Bianco! I am very upset as I contacted the owners and they bluntly told me I was a liar.

I waited 4 hours to get food poisioning from their undercooked sausage!!!!!!!!!

Do not waste your money, your time or risk your families health. Stay away from Pizzeria Bianco and it's nasty, ungreatful, prideful owners.

1
★☆☆☆☆

My wife and daughter got food poisioning from Pizzeria Bianco! I am very upset as I contacted the owners and they bluntly told me I was a liar.

I waited 4 hours to get food poisioning from their undercooked sausage!!!!!!!!!

Do not waste your money, your time or risk your families health. Stay away from Pizzeria Bianco and it's nasty, ungreatful, prideful owners.

Cons: Rude, Prideful Owners, Food Poisioning, 4 Hour Wait, No Parking

.

We showed up at 5:30 for pizza at what was supposed to be a great experience at the renouned Bianco's. Renouned...? NOT. More like infamous. We gave our name to the name-taker guarding the restaurant entrance. She suggested we catch a movie, shop, whatever, as it would be 2 1/2 - 3 hours to wait. But, we could call to see if there were any openings. We called as our movie was ending and hurried over to the restaurant on the receptionist's encouragement. Got there and there are empty tables, but we are told we must wait another 20 - 30 minutes. I left. .. Not without complaining. The receptionist will tell you that you can get a drink, walk around, go to a movie, but that is a lie. You must remain at the site, panting in over 100 degree heat, until you are given the nod to enter. Not worth it under any circumstances. I can get good food a lot of places. Service still counts to me. Besides that place is so tiny, it is is uncomfortable.

1
★☆☆☆☆

We showed up at 5:30 for pizza at what was supposed to be a great experience at the renouned Bianco's. Renouned...? NOT. More like infamous. We gave our name to the name-taker guarding the restaurant entrance. She suggested we catch a movie, shop, whatever, as it would be 2 1/2 - 3 hours to wait. But, we could call to see if there were any openings. We called as our movie was ending and hurried over to the restaurant on the receptionist's encouragement. Got there and there are empty tables, but we are told we must wait another 20 - 30 minutes. I left. .. Not without complaining. The receptionist will tell you that you can get a drink, walk around, go to a movie, but that is a lie. You must remain at the site, panting in over 100 degree heat, until you are given the nod to enter. Not worth it under any circumstances. I can get good food a lot of places. Service still counts to me. Besides that place is so tiny, it is is uncomfortable.

Pros: Cute little houses in the area to look at if you want to see a few old buildings.

Cons: Not worth the wait or the rude service.

.

I have heard this was the best pizza in town. I believe it might be but I couldn't tell you. The wait was over three hours when I stopped in. It 's very small and very busy I manged to see some of the pizzas they looked amazing. But three hours was just too long of a wait. I can understand it's popular. I can't recollect how the service was but judging from many of the reviews I have read the customer service sounds horrible well, at least not many people had very nice things to say about the hostess. How can she be so snotty?? Get over yourself!!! And how can she still be employed? If that many people have had bad experiences with her than she must really be horrible. Things that make a good restaurant in my opinion are good food, and good customer service. I am willing to wait for a good experience but bad service? That can break any good restaurant!! I am no longer intrigued. Maybe they should start taking reservations and some internal cleaning?

2
★★☆☆☆

I have heard this was the best pizza in town. I believe it might be but I couldn't tell you. The wait was over three hours when I stopped in. It 's very small and very busy I manged to see some of the pizzas they looked amazing. But three hours was just too long of a wait. I can understand it's popular. I can't recollect how the service was but judging from many of the reviews I have read the customer service sounds horrible well, at least not many people had very nice things to say about the hostess. How can she be so snotty?? Get over yourself!!! And how can she still be employed? If that many people have had bad experiences with her than she must really be horrible. Things that make a good restaurant in my opinion are good food, and good customer service. I am willing to wait for a good experience but bad service? That can break any good restaurant!! I am no longer intrigued. Maybe they should start taking reservations and some internal cleaning?

Pros: Supposed to be amazing food

Cons: Very rude hostess???

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There's no question that the pizza hype is accurate. Fresh ingredients, herbs clipped right on the property, authentic wood fired oven, and the passion of the owner/cook. But to be completely honest, this experience isn't for the feint hearted. The waiting process is unreasonable unless you know the routine and use it to spend time with friends and drink wine for hours before eating. Also, there is some truth to the comments about the receptionist's attitude. I'm sure she's had to put up with a lot from unknowing customers, but that is pretty much self-imposed by the restaurant. They need to either change the process to put her in a better position, or they need to find someone with thick skin, patience, and super-human service orientation. Back to the food. As mentioned, the pizza is praise worthy, but the choices are limited, the wine selection at the restaurant is very limited (and the wine is warm), and not much else on the menu. I realize the point is to get your pizza and move out so they can get more customers in. There is only room for 44 customers at a time. My suggestion is to get your wine from the wine bar next door and bring it into the restaurant. They allow that and the selection, and temperature of the wine, is much better. My bottom line, yes the pizza and the experience is worth it, but know what you're getting into. If you want almost as good of pizza, much better wine selection, more consistent pleasant service, and ability to make reservations or get seated within a reasonable time, go to Gracie's.

3
★★★☆☆

There's no question that the pizza hype is accurate. Fresh ingredients, herbs clipped right on the property, authentic wood fired oven, and the passion of the owner/cook. But to be completely honest, this experience isn't for the feint hearted. The waiting process is unreasonable unless you know the routine and use it to spend time with friends and drink wine for hours before eating. Also, there is some truth to the comments about the receptionist's attitude. I'm sure she's had to put up with a lot from unknowing customers, but that is pretty much self-imposed by the restaurant. They need to either change the process to put her in a better position, or they need to find someone with thick skin, patience, and super-human service orientation. Back to the food. As mentioned, the pizza is praise worthy, but the choices are limited, the wine selection at the restaurant is very limited (and the wine is warm), and not much else on the menu. I realize the point is to get your pizza and move out so they can get more customers in. There is only room for 44 customers at a time. My suggestion is to get your wine from the wine bar next door and bring it into the restaurant. They allow that and the selection, and temperature of the wine, is much better. My bottom line, yes the pizza and the experience is worth it, but know what you're getting into. If you want almost as good of pizza, much better wine selection, more consistent pleasant service, and ability to make reservations or get seated within a reasonable time, go to Gracie's.

Pros: Pizza is unsurpassed - but realize it's Neopolitan style

Cons: Seating process is horrible, receptionist can cop an attitude

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We were visiting Phoenix for the spring baseball games and I read about this place online. Got there at 8:00 p.m. on a Friday to hear that there was a 4 HOUR+ wait. Eating dinner at midnight?! No thanks. No food is worth waiting that long for. When we were leaving, the very nice parking lot attendant said the wait had been FIVE hours long earlier. Unbelievable. He did say that we could have drinks and appetizers at the place next door, but after eating and drinking for hours, who would want pizza?

1
★☆☆☆☆

We were visiting Phoenix for the spring baseball games and I read about this place online. Got there at 8:00 p.m. on a Friday to hear that there was a 4 HOUR+ wait. Eating dinner at midnight?! No thanks. No food is worth waiting that long for. When we were leaving, the very nice parking lot attendant said the wait had been FIVE hours long earlier. Unbelievable. He did say that we could have drinks and appetizers at the place next door, but after eating and drinking for hours, who would want pizza?

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I don't normally submit such reviews. However, I feel compelled to counter some negative and (by now, at least) inaccurate statements.

The maitresse d' was incredibly genial. Waiters and bartenders were all cheery and efficient. Yes, the wait was long. The first night, we showed up at 8:30 and were seated at 9:45. The second night, we put in our names when they opened at 5. They said we'd be seated between 9:30 and 9:50. Checking back by phone every hour, we were finally seated at 8:30.

This pizza is not like your corner pizza joint. The Neopolitan influence means a very thin and tender crust. It would not travel well in a delivery box. The first night, my wife ordered a pizza Margherita. Exceptional. An incredibly bright tomato sauce. The homemade mozzerella was perfect. For mine, I opted for Chris Bianco to do as he pleased. An idea I recommend. It came as a white pizza with roasted red onions and pancetta. Exquisite. We accompanied that with a Titus Zinfandel that was truly enjoyable. The second night, we had the Sonny Boy (tomato sauce, mozzarella, salami, olives) and the Wiseguy (roasted onion, smoked mozzarella, fennel sausage). Both were excellent, and possibly even better than the previous night. (One can infer that earlier in the evening may be even better, before both the chef and the oven have begun to slow down.)

Believe the hype or don't. Love it or hate it. Invariably, when anyplace has been given as much hype as Pizzeria Bianco (The #1 pizza in America?), there are going to be detractors waiting to revel in trashing the joint. One woman herein gave it a one-star review, decrying the "paper thin" crust. Hey, that's how a Neopolitan pizza is made.

Hype aside, one fact remains: This place is obviously a labor of love for Chris Bianco, who's there every night making the pizza himself. That is the one simple fact that will seperate pizzaeria Bianco from just about every place else with aspirations of greatness.

5
★★★★★

I don't normally submit such reviews. However, I feel compelled to counter some negative and (by now, at least) inaccurate statements.

The maitresse d' was incredibly genial. Waiters and bartenders were all cheery and efficient. Yes, the wait was long. The first night, we showed up at 8:30 and were seated at 9:45. The second night, we put in our names when they opened at 5. They said we'd be seated between 9:30 and 9:50. Checking back by phone every hour, we were finally seated at 8:30.

This pizza is not like your corner pizza joint. The Neopolitan influence means a very thin and tender crust. It would not travel well in a delivery box. The first night, my wife ordered a pizza Margherita. Exceptional. An incredibly bright tomato sauce. The homemade mozzerella was perfect. For mine, I opted for Chris Bianco to do as he pleased. An idea I recommend. It came as a white pizza with roasted red onions and pancetta. Exquisite. We accompanied that with a Titus Zinfandel that was truly enjoyable. The second night, we had the Sonny Boy (tomato sauce, mozzarella, salami, olives) and the Wiseguy (roasted onion, smoked mozzarella, fennel sausage). Both were excellent, and possibly even better than the previous night. (One can infer that earlier in the evening may be even better, before both the chef and the oven have begun to slow down.)

Believe the hype or don't. Love it or hate it. Invariably, when anyplace has been given as much hype as Pizzeria Bianco (The #1 pizza in America?), there are going to be detractors waiting to revel in trashing the joint. One woman herein gave it a one-star review, decrying the "paper thin" crust. Hey, that's how a Neopolitan pizza is made.

Hype aside, one fact remains: This place is obviously a labor of love for Chris Bianco, who's there every night making the pizza himself. That is the one simple fact that will seperate pizzaeria Bianco from just about every place else with aspirations of greatness.

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I'm shocked that others have expressed views to Avoid this restaurant. I have been to Pizzeria Bianco on numerous occasions and have never had problems finding a parking spot. There is an entire public parking garage within a very short block. This is a very quaint restaurant that uses fresh ingredients. If you are looking to create your own menu or need little things to be changed or certain ingredients in your food this is probably not the place for you, nor is any restaurant in Italy for that matter. The pizza is definitely the best I've ever tasted! I was bummed when I saw it in Oprah because I knew the wait times would just get worse. Can't keep something so great a secret for too long. You can order bread on the side for $2 if you want, I've never had a problem doing that. It is true that they don't like you to sit around and drink a few cups of coffee after dinner, but that is only because there are always people waiting to be sat, whether they are standing outside or next door in the cute wine bar. The restaurant is very small so turnover is important, although I've never felt rushed there before. Overall this little Pizza House and the Wine Bar next door are absolutely wonderful. Enjoy the experience, and definitely do not avoid it!

5
★★★★★

I'm shocked that others have expressed views to Avoid this restaurant. I have been to Pizzeria Bianco on numerous occasions and have never had problems finding a parking spot. There is an entire public parking garage within a very short block. This is a very quaint restaurant that uses fresh ingredients. If you are looking to create your own menu or need little things to be changed or certain ingredients in your food this is probably not the place for you, nor is any restaurant in Italy for that matter. The pizza is definitely the best I've ever tasted! I was bummed when I saw it in Oprah because I knew the wait times would just get worse. Can't keep something so great a secret for too long. You can order bread on the side for $2 if you want, I've never had a problem doing that. It is true that they don't like you to sit around and drink a few cups of coffee after dinner, but that is only because there are always people waiting to be sat, whether they are standing outside or next door in the cute wine bar. The restaurant is very small so turnover is important, although I've never felt rushed there before. Overall this little Pizza House and the Wine Bar next door are absolutely wonderful. Enjoy the experience, and definitely do not avoid it!

Pros: Excellent Food, great Wine Bar next door while you wait

Cons: Waiting can be a long time, but worth it!

.

After reading some of the negative reviews I decided to stand up for one of our most favorite spots on earth. My husband and I have been going to PB for years and the service and quality have always been no less than perfect. It's our decompression chamber. We actually look forward to the wait...grab a bottle of wine, sit on the porch and let our stress float away. Granted, there's a wait so you have to plan to make an evening of it. It's so worth it. I find some of the reviews regarding the hostess unbalievable as I've never seen her be anything but polite. She will stand her ground if someone becomes belligerent with her but has always treated us and everyone we know with friendliness and respect. Our food has always arrived very quckly and is perfectly consistent. Dave (our server) knows our favorites by heart and we always get a floury wave and smile from Chris...It just feels like coming home. If you want some big, greasy, overly cheesy thing with shaker cheese and a 32oz. diet pepsi,go elsewhere. Pizzaria Bianco is about the wine and very special food. The whiners ruin the whole experience of a great place for themselves. VIVA BIANCO!!!

5
★★★★★

After reading some of the negative reviews I decided to stand up for one of our most favorite spots on earth. My husband and I have been going to PB for years and the service and quality have always been no less than perfect. It's our decompression chamber. We actually look forward to the wait...grab a bottle of wine, sit on the porch and let our stress float away. Granted, there's a wait so you have to plan to make an evening of it. It's so worth it. I find some of the reviews regarding the hostess unbalievable as I've never seen her be anything but polite. She will stand her ground if someone becomes belligerent with her but has always treated us and everyone we know with friendliness and respect. Our food has always arrived very quckly and is perfectly consistent. Dave (our server) knows our favorites by heart and we always get a floury wave and smile from Chris...It just feels like coming home. If you want some big, greasy, overly cheesy thing with shaker cheese and a 32oz. diet pepsi,go elsewhere. Pizzaria Bianco is about the wine and very special food. The whiners ruin the whole experience of a great place for themselves. VIVA BIANCO!!!

Pros: every little bit of it

Cons: nothing really, don't go if you don't want to actually dine

.

Please don't waste your time going to this restaurant , you will be dissappointed ! My husband and I were watching Oprah and they had rated the number one pizza in phoenix so since we were going to be in phoenix I called to make a reservation I should have known how the service was going to be when i called I couldn't understand the hostess , I asked if I could make a reservation at 7:00 for 10 people she said they had nothing , so I hung up when I called back and asked if they had anything that week at 7 she said they didn't take reservations at 7 they only take at 5 ,6:30 and 8 , so I said okay 8 she said we will put you down for 8 but you probably won't get seated until 8:30 ...... should have said 6:30 and then seated me at 7!
So we get there , there is no parking , they have a lot for about 10 cars I am sure it was all employees !
So we finally get seated at 9:00 , I wanted diet pepsi they only have coke and ice tea wine and beer ! So i had ice tea ( no splenda ) if you are diabetic forget it . So we thought maybe the pizza will make up for it , forget it , paper thin , then we see a basket with bread we asked to buy a loaf or maybe 5 to take home they said no if was for people with salads , okay they close at 10 and you know they weren't going to use that night the basket was full . So we finish the pizza and we all get coffee ,when we asked for a second cup they said we could have but we had to take outside because they had people waiting to be seated , there wasn't anyone waiting outside ! Very rude ! Being an oner of two business's one being pizza , I wouldn't recommend this place if you want to taste the best pizza you will have to come to Steubenville Ohio and try Original DiCarlo's Pizza on Adam Street !

1
★☆☆☆☆

Please don't waste your time going to this restaurant , you will be dissappointed ! My husband and I were watching Oprah and they had rated the number one pizza in phoenix so since we were going to be in phoenix I called to make a reservation I should have known how the service was going to be when i called I couldn't understand the hostess , I asked if I could make a reservation at 7:00 for 10 people she said they had nothing , so I hung up when I called back and asked if they had anything that week at 7 she said they didn't take reservations at 7 they only take at 5 ,6:30 and 8 , so I said okay 8 she said we will put you down for 8 but you probably won't get seated until 8:30 ...... should have said 6:30 and then seated me at 7!
So we get there , there is no parking , they have a lot for about 10 cars I am sure it was all employees !
So we finally get seated at 9:00 , I wanted diet pepsi they only have coke and ice tea wine and beer ! So i had ice tea ( no splenda ) if you are diabetic forget it . So we thought maybe the pizza will make up for it , forget it , paper thin , then we see a basket with bread we asked to buy a loaf or maybe 5 to take home they said no if was for people with salads , okay they close at 10 and you know they weren't going to use that night the basket was full . So we finish the pizza and we all get coffee ,when we asked for a second cup they said we could have but we had to take outside because they had people waiting to be seated , there wasn't anyone waiting outside ! Very rude ! Being an oner of two business's one being pizza , I wouldn't recommend this place if you want to taste the best pizza you will have to come to Steubenville Ohio and try Original DiCarlo's Pizza on Adam Street !

Pros: none

Cons: everything

.

With a friend from out of town we made the trip to Pizzeria Bianco. 6:30 October 23 We asked for a table for two and were told it was a 2 and 1/2 hour wait. I said "with a James beard award it must be worth a two hour wait." I thought this was a complement. The hostess in the most rude and snide tone said "if your going to be insulting, get your facts right, the award was four years ago." I said "I guess we'll try this another night" . Her response was "I didn't think you would wait." The pizza may be good but this place should be avoided.

I went to La Grande L'orange had a great pizza with an apple and pecan salad with amazing service. The Sonoran Mandarin heiffenwizer beer was to die for. LGO, Oreganos or Uno's are the places for Pizza depending on what you have a taste for.

1
★☆☆☆☆

With a friend from out of town we made the trip to Pizzeria Bianco. 6:30 October 23 We asked for a table for two and were told it was a 2 and 1/2 hour wait. I said "with a James beard award it must be worth a two hour wait." I thought this was a complement. The hostess in the most rude and snide tone said "if your going to be insulting, get your facts right, the award was four years ago." I said "I guess we'll try this another night" . Her response was "I didn't think you would wait." The pizza may be good but this place should be avoided.

I went to La Grande L'orange had a great pizza with an apple and pecan salad with amazing service. The Sonoran Mandarin heiffenwizer beer was to die for. LGO, Oreganos or Uno's are the places for Pizza depending on what you have a taste for.

Cons: Rude hostess and long wait

.

We arrived 15 min after the restaraunt opened and were informed there was an hour and a half to two hour wait. So, we reluctantly waited in the bar area. After an hour and a half, we asked the bar waitress to check on our status, she refused. She stated "she's usually right on when she quotes a time." Well, after two hours of giving our name, we asked ourselves, and were told it would be another 40 min. No way! NO pizza is worth that wait. I am from Boston, and have eaten wonderful pizza in the North End with no wait at all. This place is overrated, over priced and the staff are extremely rude.
Needless to say, we left without ordering anything except overpriced drinks and average foccacia "grilled cheese" appetizer.

1
★☆☆☆☆

We arrived 15 min after the restaraunt opened and were informed there was an hour and a half to two hour wait. So, we reluctantly waited in the bar area. After an hour and a half, we asked the bar waitress to check on our status, she refused. She stated "she's usually right on when she quotes a time." Well, after two hours of giving our name, we asked ourselves, and were told it would be another 40 min. No way! NO pizza is worth that wait. I am from Boston, and have eaten wonderful pizza in the North End with no wait at all. This place is overrated, over priced and the staff are extremely rude.
Needless to say, we left without ordering anything except overpriced drinks and average foccacia "grilled cheese" appetizer.

.

Well, I see that absolutely nothing has changed with PB. Anyone who gives this place a "thumbs up" is clearly either just giving props because they know the owners or are truly ignorant of all things cultural. First thing's first !! PLEASE GET RID of that HORRIBLE, HORRIBLE bright white street light that overshadows this place with bad ambiance. THEN, get rid of the entire staff including the owner/cook. I went there several years ago and had the exact same rude greetings and Scottsdale-ish bad attitude from the hostess there. She must still have her job, lord knows how or why. She must be related to the owner? Anyway, I will never give this place another shot. They had there chance and they blew it, and obviously so many others are like minded. Its too bad this sort of old world "streetscape" only comes in "amusement park" format. There should be rows and rows of streets lined with this type of building housing everything from local food joints to local jazz clubs, etc. Just another reason to seek out an existence in a far more deserving city with far more character, charm and history. PB has got to be the worst experience I've ever had and I absolutely will never return.

1
★☆☆☆☆

Well, I see that absolutely nothing has changed with PB. Anyone who gives this place a "thumbs up" is clearly either just giving props because they know the owners or are truly ignorant of all things cultural. First thing's first !! PLEASE GET RID of that HORRIBLE, HORRIBLE bright white street light that overshadows this place with bad ambiance. THEN, get rid of the entire staff including the owner/cook. I went there several years ago and had the exact same rude greetings and Scottsdale-ish bad attitude from the hostess there. She must still have her job, lord knows how or why. She must be related to the owner? Anyway, I will never give this place another shot. They had there chance and they blew it, and obviously so many others are like minded. Its too bad this sort of old world "streetscape" only comes in "amusement park" format. There should be rows and rows of streets lined with this type of building housing everything from local food joints to local jazz clubs, etc. Just another reason to seek out an existence in a far more deserving city with far more character, charm and history. PB has got to be the worst experience I've ever had and I absolutely will never return.

Pros: Nothing unless you want to see an example of a streetscape that is lacking in Phx.

Cons: I'd rather stick a fork in my eye than deal with their attitude.

.

My husband and I absolutely loved this place. The owner really does put his heart into this precious establishment. The service was outstanding. The pizza was simple and delicious. The tomato basil salad was the best. His tomatoes red sweet and juicey. Mozarella was creamy and delicate. And the prices were great. The prices were comparable to CPK. Loved it. Loved it. Loved it.

5
★★★★★

My husband and I absolutely loved this place. The owner really does put his heart into this precious establishment. The service was outstanding. The pizza was simple and delicious. The tomato basil salad was the best. His tomatoes red sweet and juicey. Mozarella was creamy and delicate. And the prices were great. The prices were comparable to CPK. Loved it. Loved it. Loved it.

.

After seeing this restaurant on "Oprah", I told my brother, who is in Phoenix regularly on business, to be sure and go eat there. He asked me for the address, but after reading the negative reviews, I decided to not recommend it to him. I would never send my brother to a place where people might be rude and snotty to him and over charge him for "average" pizza after he waited for 2 hours. Good grief, I agree with the person who said they would rather save their lire and go back to Italy for pizza. In Italy, dining is a happy experience -- it doesn't sound like Pizzeria Bianco "gets it".

3
★★★☆☆

After seeing this restaurant on "Oprah", I told my brother, who is in Phoenix regularly on business, to be sure and go eat there. He asked me for the address, but after reading the negative reviews, I decided to not recommend it to him. I would never send my brother to a place where people might be rude and snotty to him and over charge him for "average" pizza after he waited for 2 hours. Good grief, I agree with the person who said they would rather save their lire and go back to Italy for pizza. In Italy, dining is a happy experience -- it doesn't sound like Pizzeria Bianco "gets it".

.

This is going to come off as arrogant and I don't mean it to but here goes. Anybody who thinks this pizza is qualified to be regarded as "the best of'" anything, clearly has never traveled beyond the perimeter of metro phoenix. This place is over priced, over hyped, and under executed. The margherita pizza is of EXACTLY the same quality as the frozen pizza at Trader Joes. I had the "sonny boy" which really should be called the "salty boy". Thick cut cured meats and olives tend to be a salty combo, one that shouldn't really be on a pizza. I had the farmer salad...shaved fennel and some apples. Not bad but for 8 bucks, forget it.

Here is the grand daddy problem for me. Everybody knows that the soul of a pizza is it's crust. This crust is toilet paper thin and within 15 seconds of it's arrival at the table it's a dripping wet, totally flaccid, doughy mess. Along with this, you get to enjoy, inconvienent service, poor parking, and uncomfortable tables. The regard given to this place totally defies logic. Pizzaria Bianco is a one trick pony not worth the first, let alone future, visits.

3
★★★☆☆

This is going to come off as arrogant and I don't mean it to but here goes. Anybody who thinks this pizza is qualified to be regarded as "the best of'" anything, clearly has never traveled beyond the perimeter of metro phoenix. This place is over priced, over hyped, and under executed. The margherita pizza is of EXACTLY the same quality as the frozen pizza at Trader Joes. I had the "sonny boy" which really should be called the "salty boy". Thick cut cured meats and olives tend to be a salty combo, one that shouldn't really be on a pizza. I had the farmer salad...shaved fennel and some apples. Not bad but for 8 bucks, forget it.

Here is the grand daddy problem for me. Everybody knows that the soul of a pizza is it's crust. This crust is toilet paper thin and within 15 seconds of it's arrival at the table it's a dripping wet, totally flaccid, doughy mess. Along with this, you get to enjoy, inconvienent service, poor parking, and uncomfortable tables. The regard given to this place totally defies logic. Pizzaria Bianco is a one trick pony not worth the first, let alone future, visits.

.

i love you place it is one of my favorites i would really like to know why you desited to make a wonderful place? why do you only make you pizza by yourself? also i saw you on Opra i thought you were wonderful!!!! thank you so much for letting my kids experiace a wondr pizza.

3
★★★☆☆

i love you place it is one of my favorites i would really like to know why you desited to make a wonderful place? why do you only make you pizza by yourself? also i saw you on Opra i thought you were wonderful!!!! thank you so much for letting my kids experiace a wondr pizza.

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Opinions about this downtown establishment tend to split into two extremes: fans who love this restaurant and skeptics who think the food is certainly good but not worth the long wait.

After several experiences at Bianco, I find myself among the skeptics. I have no complaint about the food, which is uniformly delicious and has wonderful sense of craft that infuses everything on the menu. Nevertheless, my time is precious to me, and I find that the Bianco ritual of lining up before 5 PM and spending hours waiting in the nearby bar is just not worth effort.

Those willing to endure the wait continue to flock to Pizzeria Bianco and make it a perennial favorite, while those like me with less patience find excellent pizza elsewhere or make it at home. Everyone should probably experience this restaurant at least once. The decison of whether to return will hinge on the constraints of one's schedule and one's willingness to endure significant inconvenience in order to enjoy a delicious meal.

3
★★★☆☆

Opinions about this downtown establishment tend to split into two extremes: fans who love this restaurant and skeptics who think the food is certainly good but not worth the long wait.

After several experiences at Bianco, I find myself among the skeptics. I have no complaint about the food, which is uniformly delicious and has wonderful sense of craft that infuses everything on the menu. Nevertheless, my time is precious to me, and I find that the Bianco ritual of lining up before 5 PM and spending hours waiting in the nearby bar is just not worth effort.

Those willing to endure the wait continue to flock to Pizzeria Bianco and make it a perennial favorite, while those like me with less patience find excellent pizza elsewhere or make it at home. Everyone should probably experience this restaurant at least once. The decison of whether to return will hinge on the constraints of one's schedule and one's willingness to endure significant inconvenience in order to enjoy a delicious meal.

Pros: good food

Cons: circus-like atosphere, intolerable wait for tables

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There is no pizza on the planet worth the aggrevation of this place. Pizza is really good, but long waits,apathetic and arrogant staff and managers over ride what should be a quaint little pizza shop.

3
★★★☆☆

There is no pizza on the planet worth the aggrevation of this place. Pizza is really good, but long waits,apathetic and arrogant staff and managers over ride what should be a quaint little pizza shop.

Pros: food is pretty good

Cons: long waits, arrogant staff and management

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I heard about this place through freinds. I waiting 2.5 hours to get in and boy was I disappointed. Being a New Yorker, was expecting Pizza. This is gourmet, wood fired, thin crust pizza which smelled and tasted like it was cooked in a fireplace. You leave the restaurant smelling of a fireplace.

The staff is very rude and unprofessional. While we were online, waiting to put our name on the list, a group of ladies walked up cut in front of the line and got their name in. When people complained, the girl stated, hey, don't yell at me I just work here.

3
★★★☆☆

I heard about this place through freinds. I waiting 2.5 hours to get in and boy was I disappointed. Being a New Yorker, was expecting Pizza. This is gourmet, wood fired, thin crust pizza which smelled and tasted like it was cooked in a fireplace. You leave the restaurant smelling of a fireplace.

The staff is very rude and unprofessional. While we were online, waiting to put our name on the list, a group of ladies walked up cut in front of the line and got their name in. When people complained, the girl stated, hey, don't yell at me I just work here.

Pros: Located near downtown attractions

Cons: Too many to list

.

I ate at Pizzeria Bianco last night. Wow! Simply thee best pizza I have ever eaten. Perfection. Each ingredient spoke for itself and formed a perfect combination. The organic greens salad was amazing, the bread to die for. The staff were very accomodating, friendly and professional. The reviewer that said he waited a long time for his pizza probably has
ADD. Our service was prompt despite the crowd. Chris was very friendly and our waiter was fabulous. I will be a frequent, repeat patron. Amazing!!!

5
★★★★★

I ate at Pizzeria Bianco last night. Wow! Simply thee best pizza I have ever eaten. Perfection. Each ingredient spoke for itself and formed a perfect combination. The organic greens salad was amazing, the bread to die for. The staff were very accomodating, friendly and professional. The reviewer that said he waited a long time for his pizza probably has
ADD. Our service was prompt despite the crowd. Chris was very friendly and our waiter was fabulous. I will be a frequent, repeat patron. Amazing!!!

Pros: Perfect pizza, great service, ambience.

Cons: None.

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This quaint little restaurant is a real treasure. Yes, there is a wait, but it is worth it. You can have cocktails next door, reasonably priced $4.00 beers (local brews)/$6-8 glass of wine (good wines). After cocktails (1 to 2 hours), we were seated and the staff is extremely friendly and efficient. You can plainly see they are extremely busy but still very courteous!! Our waiter couldn't have been nicer....he made recommendations, explained menu items, and served everything quickly. The procuttio plate is scrumptious! The sauce and cheese on the Marguerita pizza is a little slice of heaven. The fennel sausage and salami are to die for! We were seated at the bar and could see Chris tossing pizzas and tending his fire brick oven. It was inspirational to watch someone truly enjoy his work. He said hello and exchanged words with almost every patron that walked in! How people can be disappointed by this place is unbelieveable. I really believe they are people that are never satisfied with anything or anyplace!! Please go and judge for yourself.

5
★★★★★

This quaint little restaurant is a real treasure. Yes, there is a wait, but it is worth it. You can have cocktails next door, reasonably priced $4.00 beers (local brews)/$6-8 glass of wine (good wines). After cocktails (1 to 2 hours), we were seated and the staff is extremely friendly and efficient. You can plainly see they are extremely busy but still very courteous!! Our waiter couldn't have been nicer....he made recommendations, explained menu items, and served everything quickly. The procuttio plate is scrumptious! The sauce and cheese on the Marguerita pizza is a little slice of heaven. The fennel sausage and salami are to die for! We were seated at the bar and could see Chris tossing pizzas and tending his fire brick oven. It was inspirational to watch someone truly enjoy his work. He said hello and exchanged words with almost every patron that walked in! How people can be disappointed by this place is unbelieveable. I really believe they are people that are never satisfied with anything or anyplace!! Please go and judge for yourself.

Pros: food, service, ambiance

Cons: none

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I wish I had read the reviews before going to Pizzeria Blanco. We stumbled across it after attending an event at America West and returning to our parking place.

Both the hostess and the server were rude and arrogant and acted like they were doing us a favor, the food was poorly prepared and bland in general. The pizza being burnt and having sparse toppings, the salads unimaginative with bland dressing, and the "fresh baked bread" was tough and virtually inedible.

After being treated this way we all agreed that a tip certainly wasn't in order and received a tongue lashing from the hostess and server who didn't seem to mind making a scene in their own restaurant (?). After my experience and the reviews that I have read here, I am amazed that they are still in business. Wow.....

1
★☆☆☆☆

I wish I had read the reviews before going to Pizzeria Blanco. We stumbled across it after attending an event at America West and returning to our parking place.

Both the hostess and the server were rude and arrogant and acted like they were doing us a favor, the food was poorly prepared and bland in general. The pizza being burnt and having sparse toppings, the salads unimaginative with bland dressing, and the "fresh baked bread" was tough and virtually inedible.

After being treated this way we all agreed that a tip certainly wasn't in order and received a tongue lashing from the hostess and server who didn't seem to mind making a scene in their own restaurant (?). After my experience and the reviews that I have read here, I am amazed that they are still in business. Wow.....

Cons: ARROGANCE

.

Chris Bianco demonstrates why fresh is best. He knows exactly what he puts in every pizza, because he makes the sauce, he makes the cheese, he makes the dough and he makes every pizza that is served himself. What could be better? The tomatoes seem like they haven't been canned. They don't have that tinny flavor. I wouldn't be surprized if they peel and seed the tomatoes at the restaurant. Also, I noticed that he made his employees feel important and impowered.
Most importantly, my wife now knows about my quest for the for the perfect pizza. I've been studying pizza throughout my entire culinary career and this is one of the best!

5
★★★★★

Chris Bianco demonstrates why fresh is best. He knows exactly what he puts in every pizza, because he makes the sauce, he makes the cheese, he makes the dough and he makes every pizza that is served himself. What could be better? The tomatoes seem like they haven't been canned. They don't have that tinny flavor. I wouldn't be surprized if they peel and seed the tomatoes at the restaurant. Also, I noticed that he made his employees feel important and impowered.
Most importantly, my wife now knows about my quest for the for the perfect pizza. I've been studying pizza throughout my entire culinary career and this is one of the best!

Pros: Great Pizza, Service, Inexpensive

Cons: 2-3 Hour Wait

.

I was dying to try the famous PB, knowing that there would be some bit of a wait. The hostess was very nice and honest about the time it would take before we were seated. We waited for 2 hours and were served immediately. The service was great, and our bill, excluding drinks, was less than $30.00 for two. i would highly recommend dining at this famous Pizzeria Bianco!!!!!

5
★★★★★

I was dying to try the famous PB, knowing that there would be some bit of a wait. The hostess was very nice and honest about the time it would take before we were seated. We waited for 2 hours and were served immediately. The service was great, and our bill, excluding drinks, was less than $30.00 for two. i would highly recommend dining at this famous Pizzeria Bianco!!!!!

Pros: atmosphere, food, owner

Cons: wait

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I have never had a worse dining experience. After waiting 3-1/2 hours (told 1-1/2 to 2) we were greeted by the (so called) hostess, who wanted us to thank her for even allowing us in, and continued to yell at us as we were seated. It turns out that she is the owner, and that's a good thing because I am sure she would have been fired if she weren't. AWFUL!!!

1
★☆☆☆☆

I have never had a worse dining experience. After waiting 3-1/2 hours (told 1-1/2 to 2) we were greeted by the (so called) hostess, who wanted us to thank her for even allowing us in, and continued to yell at us as we were seated. It turns out that she is the owner, and that's a good thing because I am sure she would have been fired if she weren't. AWFUL!!!

Pros: Decent Pizza, Dave was polite

Cons: RUDE, Overpriced, Too many to list

.

After we sat down the hostess moved us to the bar since the seats were to have been for another couple before us(so she claims). I was perplexed since there are no reservations and if the restaturant caused this error, why move us? I later found Chris's fiance knew the couple and gave them preference over us; they had a gallery somewhere downtown. I then called the restaturant and spoke with his Fiance and I must tell you I was never so humiliated ifrom a business owner. I explained to her what happened she said, "What are you looking for, a free meal?" "What do you do for a living?, "You cannot even speak Italian". She said this to a customer. I am a Sicilian and persoanlly, she could not even speak two words with me on the phone, she even mumbled a couple of spanish words to me, haha.

1
★☆☆☆☆

After we sat down the hostess moved us to the bar since the seats were to have been for another couple before us(so she claims). I was perplexed since there are no reservations and if the restaturant caused this error, why move us? I later found Chris's fiance knew the couple and gave them preference over us; they had a gallery somewhere downtown. I then called the restaturant and spoke with his Fiance and I must tell you I was never so humiliated ifrom a business owner. I explained to her what happened she said, "What are you looking for, a free meal?" "What do you do for a living?, "You cannot even speak Italian". She said this to a customer. I am a Sicilian and persoanlly, she could not even speak two words with me on the phone, she even mumbled a couple of spanish words to me, haha.

Pros: Pizza

Cons: Customer Service, Owner's partner

Editorial from

Is it too strong a statement to proclaim Chris Bianco the patron saint of pizza? Not in this town it isn't. He crafts pristine pies with farmer's market produce at his modest digs in Phoenix' historic Heritage Square district. His dough…

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