Suzanne's Bridal Boutique

★★★☆☆

About Suzanne's Bridal Boutique

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Suzanne's Bridal Boutique in Gilbert is by far the absolute worst place I have ever stepped foot in! Yes the dresses are pretty but seriously their service is worse than horrible!!! They have terrible customer service. They are by far the rudest people I have ever met. The charge hundreds of dollars more for dresses that you can buy online for next to nothing. ANNNDDDDDD they have the worst alterations, they truly are pathetic! The faberic was coming apart and had to get them to fix it, but worst of all was the corset they put in this dress was off by a half an inch on one side. Their way of explaining it was "oh you just pull it tighter" REALLY?!? Seriously save yourself the time, money, and frustration GO ANYWHERE BUT HERE! Shopping for your wedding dress is supposed to be a happy time not a time where you are to be treated with 0 respect.

1
★☆☆☆☆

Suzanne's Bridal Boutique in Gilbert is by far the absolute worst place I have ever stepped foot in! Yes the dresses are pretty but seriously their service is worse than horrible!!! They have terrible customer service. They are by far the rudest people I have ever met. The charge hundreds of dollars more for dresses that you can buy online for next to nothing. ANNNDDDDDD they have the worst alterations, they truly are pathetic! The faberic was coming apart and had to get them to fix it, but worst of all was the corset they put in this dress was off by a half an inch on one side. Their way of explaining it was "oh you just pull it tighter" REALLY?!? Seriously save yourself the time, money, and frustration GO ANYWHERE BUT HERE! Shopping for your wedding dress is supposed to be a happy time not a time where you are to be treated with 0 respect.

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Suzanne's Bridal Boutique in Gilbert is by far the absolute worst place I have ever stepped foot in! Yes the dresses are pretty but seriously their service is worse than horrible!!! They have terrible customer service. They are by far the

3
★★★★★

Suzanne's Bridal Boutique in Gilbert is by far the absolute worst place I have ever stepped foot in! Yes the dresses are pretty but seriously their service is worse than horrible!!! They have terrible customer service. They are by far the

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Do NOT buy a dress at this shop! The girl helping me out was ok at best, but the real issue is this store tricks you by ordering you dresses that are too big and then convincing you that you need tons of alterations and charging you for those alterations to make the bill even bigger. I found THE dress at this shop and then had them measure me and they told me I was a certain size and said that bridal dresses run a different size... so who am I to question them? I signed all the paperwork and then when my dress came in months later I was more than swimming in it! It was MASSIVE. And they kept trying to convince me that alterations can be done and its not a big deal. Well I could have bought a dress for half the price if I wanted alterations done on a massive dress.... No, I ordered my dress to be made to my size, without needing to pay extra money for a ton of alterations. This is how they make their money! I plan on reporting them to the better business bureau. Because it is not hard to take my size and then match it with a chart. They at first tried the alterations argument, and when I was not having it, they tried to argue that I lost weight... um actually I gained 3 pounds but definitely did not lose over 25 pounds! Then they tried to argue that they ordered a bigger size because I was tall... Really? Then the owner finally just admitted she did not know what happened since she was not the salesgirl. One good thing is after a lot of crying and the owner agreed to order me my correct size if I gave this one back. However, the owner is extremely rude and I would not recommend having to go through this. She does not understand what customer service is and instead of admitting on being wrong kept giving me excuses and was extremely mean in even agreeing to order my correct size. And there is enough stress with planning a wedding. Seriously, one of the worst experiences of my life. Suzanne does not know what customer service means at all and is, as childish as this sounds, a mean and horrible person. She treated me absolutely horribly when they screwed up my wedding dress order. Maybe its another dress for them, but it is my only wedding dress. My correct size had to be rush made and I just finally got it. So that is silver lining but unless you order your gown 1 year in advance like I did... let me tell you, you would have had a massive gown that would never look the same after being altered to be half its size. Stay away from this shop and their bad antics, of course unless you find the right gown and oversee all aspects of ordering and sizing, which should never be the customer's job in the first place.

1
★☆☆☆☆

Do NOT buy a dress at this shop! The girl helping me out was ok at best, but the real issue is this store tricks you by ordering you dresses that are too big and then convincing you that you need tons of alterations and charging you for those alterations to make the bill even bigger. I found THE dress at this shop and then had them measure me and they told me I was a certain size and said that bridal dresses run a different size... so who am I to question them? I signed all the paperwork and then when my dress came in months later I was more than swimming in it! It was MASSIVE. And they kept trying to convince me that alterations can be done and its not a big deal. Well I could have bought a dress for half the price if I wanted alterations done on a massive dress.... No, I ordered my dress to be made to my size, without needing to pay extra money for a ton of alterations. This is how they make their money! I plan on reporting them to the better business bureau. Because it is not hard to take my size and then match it with a chart. They at first tried the alterations argument, and when I was not having it, they tried to argue that I lost weight... um actually I gained 3 pounds but definitely did not lose over 25 pounds! Then they tried to argue that they ordered a bigger size because I was tall... Really? Then the owner finally just admitted she did not know what happened since she was not the salesgirl. One good thing is after a lot of crying and the owner agreed to order me my correct size if I gave this one back. However, the owner is extremely rude and I would not recommend having to go through this. She does not understand what customer service is and instead of admitting on being wrong kept giving me excuses and was extremely mean in even agreeing to order my correct size. And there is enough stress with planning a wedding. Seriously, one of the worst experiences of my life. Suzanne does not know what customer service means at all and is, as childish as this sounds, a mean and horrible person. She treated me absolutely horribly when they screwed up my wedding dress order. Maybe its another dress for them, but it is my only wedding dress. My correct size had to be rush made and I just finally got it. So that is silver lining but unless you order your gown 1 year in advance like I did... let me tell you, you would have had a massive gown that would never look the same after being altered to be half its size. Stay away from this shop and their bad antics, of course unless you find the right gown and oversee all aspects of ordering and sizing, which should never be the customer's job in the first place.

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First impressions are everything. This place is so dang disorganized and there was no one at the front desk to greet us. We stood there for about 15 minutes before anyone even noticed us. Finally, a super young looking girl came up to help us and she was incredibly unfriendly. I don't think she smiled the entire time she worked with us and seemed snotty which made my experience very uncomfortable. She brought me dresses that were out of my budget and not even close to the style of dresses that I showed her. I was even left to dress/undress myself often. I almost ran out of the store, it was such a poor experience.

1
★☆☆☆☆

First impressions are everything. This place is so dang disorganized and there was no one at the front desk to greet us. We stood there for about 15 minutes before anyone even noticed us. Finally, a super young looking girl came up to help us and she was incredibly unfriendly. I don't think she smiled the entire time she worked with us and seemed snotty which made my experience very uncomfortable. She brought me dresses that were out of my budget and not even close to the style of dresses that I showed her. I was even left to dress/undress myself often. I almost ran out of the store, it was such a poor experience.

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1 out of 1 people found this review helpful.

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Suzanne and all of the ladies she has working for her are wonderful! I was the last second customer who needed a custom fit. I know what styles work on me in formal wear and within minutes i had 4 gowns to try, I adored them all but one was "it" so I bought it and asked about the specific alterations I wanted done to it and went in the next day for the fitting. I am hard to fit. 5'3, 24 inch waist, 42 inch bust. I had my gown finished and back to me the next day!!
AMAZING SERVICE!! Suzanne is wonderful and did a great job. I need formal wear quite often so I will be going back no matter what!!
They also have a great selection of bridal gowns and even eco friendly ones as well which I really LOVE having that option!! Anything they do not have in store, they can special order for you. Amazing place!! I was impressed a lot more than I ever thought I would be. Everyone is super helpful and truely friendly, not just doing their job. I love that shop! Even now I am dreaming of a couple of gowns i saw there that i WILL have and Suzanne reads people like a book and does amazing work with her alterations and knows what will and will not work with a dress and your body.
I think some people do not understand that some things can not be done to some gowns.....and I am still scratching my head at the one review where they bride was too fat (just stating the fact) for her gown. I saw that she wrote, " I expressed my concerns to Suzanne about my wedding dress being too tight a week before my wedding. She said it would be fine however; the BIG day arrived and as I was zipping up my dress before the reception the zipper came off the train and ripped all down the back." That sound to me like she should have put the chips and ice cream away! It is not Suzannes fault that she choose to not stop stuffing her face!! Most normal brides, heavy or not know not to get a case of the munchies before their wedding or any even that a outfit has a custom fit for. So rahter than slam Suzanne for thinking that the bride would have the sense to not pork out before her wedding she blames her??? The dress was bought already (many weeks in advance I am sure) and alterations made based off of her size at the time the atlerations were marked.....and the size she was then, so telling her a week out that it might be too snug was pointelss to anyone but her, the one who could have tried to not pig out and actually drop a pound or two. If eating is THAT important to her then she should have went a size up and had no alterations done so she would have room. Most formal wear does not have space to be let out and even less post alterations, rather, you go up a size and take in....but if she was eating too much and gained, at who"s feet does the fault lay? I am sure Suzanne was not force feeding her.
And about the cleaning...um.....yea, if you know anything about formalwear you know that if you are having your gown (wedding) preserved you have to have it dry cleaned first, then it is sent to a company that packages it up in acid free paper to hold the shape and all acid free things in contact with it so it does not yellow with age and sealed in a oxygen free enviroment. I know of no bridalwear shops personally that does that service themselves, it is outsourced, since there is only a couple of places in the country that offer the service at all, hence the information you are given on it to choose between the levels of service you can choose from. If you were thinking that Suzanne had a hidden dry cleaning operation in her salon then that makes you uninformed. And typically Bridal salons/formalwear places will STEAM your gown for you and even with a crunchy crinolin under the dress that will wrinkle easily it as simple as hanging it in the bathroom with the shower on hot or paying a few dollars to have the hotel steam it and it will lay correctly in minutes. That is just the facts of the fabric, nothing to do with Suzanne's shop. And if you are not mature enough to articulate your wishes when you are paying for a service, then once again that would be on the consumer, not the business. I would be hesitant to be considering marriage if I can not even express my wishes to a business and had to have my mommy come speak for me. That shows a lack of maturity and self assurance. Once again personal problems..
Unless people are designers of garments themselves they normally do not understand what type of alterations are possible or the scope of the work and the cost involved....or how it will affect the overall design of the gown to do some things to it....but to each his own. Rather than gripe, be a informed consumer.
I hate to see a business given a negitive review because of the failings of the customer...it is just wrong.
I have had 3 wonderful experiences at Suzanne's and plan on many, many more more! Suzannes is WONDERFUL and so is every single member of her staff!

5
★★★★★

Suzanne and all of the ladies she has working for her are wonderful! I was the last second customer who needed a custom fit. I know what styles work on me in formal wear and within minutes i had 4 gowns to try, I adored them all but one was "it" so I bought it and asked about the specific alterations I wanted done to it and went in the next day for the fitting. I am hard to fit. 5'3, 24 inch waist, 42 inch bust. I had my gown finished and back to me the next day!!
AMAZING SERVICE!! Suzanne is wonderful and did a great job. I need formal wear quite often so I will be going back no matter what!!
They also have a great selection of bridal gowns and even eco friendly ones as well which I really LOVE having that option!! Anything they do not have in store, they can special order for you. Amazing place!! I was impressed a lot more than I ever thought I would be. Everyone is super helpful and truely friendly, not just doing their job. I love that shop! Even now I am dreaming of a couple of gowns i saw there that i WILL have and Suzanne reads people like a book and does amazing work with her alterations and knows what will and will not work with a dress and your body.
I think some people do not understand that some things can not be done to some gowns.....and I am still scratching my head at the one review where they bride was too fat (just stating the fact) for her gown. I saw that she wrote, " I expressed my concerns to Suzanne about my wedding dress being too tight a week before my wedding. She said it would be fine however; the BIG day arrived and as I was zipping up my dress before the reception the zipper came off the train and ripped all down the back." That sound to me like she should have put the chips and ice cream away! It is not Suzannes fault that she choose to not stop stuffing her face!! Most normal brides, heavy or not know not to get a case of the munchies before their wedding or any even that a outfit has a custom fit for. So rahter than slam Suzanne for thinking that the bride would have the sense to not pork out before her wedding she blames her??? The dress was bought already (many weeks in advance I am sure) and alterations made based off of her size at the time the atlerations were marked.....and the size she was then, so telling her a week out that it might be too snug was pointelss to anyone but her, the one who could have tried to not pig out and actually drop a pound or two. If eating is THAT important to her then she should have went a size up and had no alterations done so she would have room. Most formal wear does not have space to be let out and even less post alterations, rather, you go up a size and take in....but if she was eating too much and gained, at who"s feet does the fault lay? I am sure Suzanne was not force feeding her.
And about the cleaning...um.....yea, if you know anything about formalwear you know that if you are having your gown (wedding) preserved you have to have it dry cleaned first, then it is sent to a company that packages it up in acid free paper to hold the shape and all acid free things in contact with it so it does not yellow with age and sealed in a oxygen free enviroment. I know of no bridalwear shops personally that does that service themselves, it is outsourced, since there is only a couple of places in the country that offer the service at all, hence the information you are given on it to choose between the levels of service you can choose from. If you were thinking that Suzanne had a hidden dry cleaning operation in her salon then that makes you uninformed. And typically Bridal salons/formalwear places will STEAM your gown for you and even with a crunchy crinolin under the dress that will wrinkle easily it as simple as hanging it in the bathroom with the shower on hot or paying a few dollars to have the hotel steam it and it will lay correctly in minutes. That is just the facts of the fabric, nothing to do with Suzanne's shop. And if you are not mature enough to articulate your wishes when you are paying for a service, then once again that would be on the consumer, not the business. I would be hesitant to be considering marriage if I can not even express my wishes to a business and had to have my mommy come speak for me. That shows a lack of maturity and self assurance. Once again personal problems..
Unless people are designers of garments themselves they normally do not understand what type of alterations are possible or the scope of the work and the cost involved....or how it will affect the overall design of the gown to do some things to it....but to each his own. Rather than gripe, be a informed consumer.
I hate to see a business given a negitive review because of the failings of the customer...it is just wrong.
I have had 3 wonderful experiences at Suzanne's and plan on many, many more more! Suzannes is WONDERFUL and so is every single member of her staff!

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0 out of 1 people found this review helpful.

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I visited this bridal salon before Christmas. I did get the impression that this store has been around for a long time. The owner seems knowledgeable and people were generally nice. I just didn't find what I was looking for there. i tried on at least ten dresses. I just didn't want a bright white dress with crystals all over it. There were a lot of A line ball gowns. I also visited David's Bridal and this was about the same, but with better service. I would recomend this store to someone who wants that sort of dress, but to be better cared for.

1
★★★☆☆

I visited this bridal salon before Christmas. I did get the impression that this store has been around for a long time. The owner seems knowledgeable and people were generally nice. I just didn't find what I was looking for there. i tried on at least ten dresses. I just didn't want a bright white dress with crystals all over it. There were a lot of A line ball gowns. I also visited David's Bridal and this was about the same, but with better service. I would recomend this store to someone who wants that sort of dress, but to be better cared for.

Pros: many dresses

Cons: the dresses are okay

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suzanne is a damn genius! makeing all of my dreams and horrifying dreams diasppear she made my wedding the most amazing experience.
After being served harshly elsewhere she and her loving staff helped me with eveything in a professional manor. i would recommend her to anyone in the world in fact im having friends from germany come in and try her place during their short visit. And as for the comment left by Anonoymous that is a complete false lie. Funny that we can only see one side and Suzanne herself cant stand up and fight due to the nature of business. Greed and ignorance is not welcome at her shop as it sounds like this person was. Obviously too ignorant to see what was really happengin and the hectic times that Suzanne finds herself in. People will moan and groan but in the end the good triumphs its only sad that a person so pathetic, inconsiderate and unwilling to pay attention could post slanderous material. so here i am saying first hand that i am rude and cheap but Suzanne worked wonders in such a crunched time. Thank You mia bella. Best of luck.
sorry if i was a brat:)

5
★★★★★

suzanne is a damn genius! makeing all of my dreams and horrifying dreams diasppear she made my wedding the most amazing experience.
After being served harshly elsewhere she and her loving staff helped me with eveything in a professional manor. i would recommend her to anyone in the world in fact im having friends from germany come in and try her place during their short visit. And as for the comment left by Anonoymous that is a complete false lie. Funny that we can only see one side and Suzanne herself cant stand up and fight due to the nature of business. Greed and ignorance is not welcome at her shop as it sounds like this person was. Obviously too ignorant to see what was really happengin and the hectic times that Suzanne finds herself in. People will moan and groan but in the end the good triumphs its only sad that a person so pathetic, inconsiderate and unwilling to pay attention could post slanderous material. so here i am saying first hand that i am rude and cheap but Suzanne worked wonders in such a crunched time. Thank You mia bella. Best of luck.
sorry if i was a brat:)

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2 out of 2 people found this review helpful.

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If you want excellent service, this is the place to go! Suzanne and her staff are very professional, friendly, helpful, and overall absolutely wonderful.My sister got married in October 2007, unfortunately we had never heard of Suzanne when we ordered our bridesmaid gown for her wedding so we had gone somewhere else. When my gown finally came in a week before the wedding, it was the wrong color, style, and size. I was frantic. That's when I found Suzanne, thank God! Within a weeks time, she helped us find the perfect gown to match the others and had everything altered perfectly in time for her wedding.Now with my wedding only a week away, after purchasing my gown at Suzanne's she has added and altered my wedding gown and turned it into the most gorgeous gown I have ever seen.Thank you Suzanne and staff, you have all been my families life saver over the last year, we can't express our appreciation enough!

5
★★★★★

If you want excellent service, this is the place to go! Suzanne and her staff are very professional, friendly, helpful, and overall absolutely wonderful.My sister got married in October 2007, unfortunately we had never heard of Suzanne when we ordered our bridesmaid gown for her wedding so we had gone somewhere else. When my gown finally came in a week before the wedding, it was the wrong color, style, and size. I was frantic. That's when I found Suzanne, thank God! Within a weeks time, she helped us find the perfect gown to match the others and had everything altered perfectly in time for her wedding.Now with my wedding only a week away, after purchasing my gown at Suzanne's she has added and altered my wedding gown and turned it into the most gorgeous gown I have ever seen.Thank you Suzanne and staff, you have all been my families life saver over the last year, we can't express our appreciation enough!

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2 out of 2 people found this review helpful.

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I have been a repeat customer with Suzanne for a number of years now and she has never disappointed. Suzanne and her staff are knowledgeable and kind. They are always willing to go the extra mile to help me find what I need and keep me informed of what is going on with my orders. My most recent purchase was my wedding dress, 7 bridesmaids dresses, 2 flower girl dress, my mother-in-law's dress and we are outfitting all of the men through Suzanne's tuxedo service. If that doesn't say how wonderful this shop is, I don't know what would.

Suzanne's work is amazing and I recommend all of my friends to shop there for any special occasion needs.

5
★★★★★

I have been a repeat customer with Suzanne for a number of years now and she has never disappointed. Suzanne and her staff are knowledgeable and kind. They are always willing to go the extra mile to help me find what I need and keep me informed of what is going on with my orders. My most recent purchase was my wedding dress, 7 bridesmaids dresses, 2 flower girl dress, my mother-in-law's dress and we are outfitting all of the men through Suzanne's tuxedo service. If that doesn't say how wonderful this shop is, I don't know what would.

Suzanne's work is amazing and I recommend all of my friends to shop there for any special occasion needs.

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1 out of 1 people found this review helpful.

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I thought the staff was great and the customer service and attentiveness was awesome until AFTER I had purchased my dress. All sales are final and once they know you're trapped they don't care about their service anymore. I told them I would pay the balance of my dress at my fitting and scheduled an appointment but they still proceeded to call me everyday or so to remind me about it. Then, when I first came in to see it they presented me with the wrong dress. We had to wander around the small store for almost 40 minutes while they searched for the right dress and when they brought it out it hadn't been steamed and was barely recognizeable. I was pretty upset but they promised by the next time I came in it would be steamed and look the way it was supposed. When I came in a couple weeks later it still was not steamed and then they told me they couldn't do anything about it because the crenoline underneath would continue to wrinkle like that anytime it was in the bag. Well, that's a problem because my wedding is not in town. Suzanne would not let me explain what I was upset about and just kept telling me it would be fine and I just needed to see it after the alterations, etc. I was upset AGAIN after seeing what is supposed to be my dream dress so my mother decided to go back with me that weekend and check it out. Apparently, that made the biggest difference. When my mom was there I was treated completely differently and they took out the offending crenoline on the spot. My dress is now perfect but I was pretty offended that I had to bring my mother with me to get good customer service as I am in my late twenties and not a child.

2
★★☆☆☆

I thought the staff was great and the customer service and attentiveness was awesome until AFTER I had purchased my dress. All sales are final and once they know you're trapped they don't care about their service anymore. I told them I would pay the balance of my dress at my fitting and scheduled an appointment but they still proceeded to call me everyday or so to remind me about it. Then, when I first came in to see it they presented me with the wrong dress. We had to wander around the small store for almost 40 minutes while they searched for the right dress and when they brought it out it hadn't been steamed and was barely recognizeable. I was pretty upset but they promised by the next time I came in it would be steamed and look the way it was supposed. When I came in a couple weeks later it still was not steamed and then they told me they couldn't do anything about it because the crenoline underneath would continue to wrinkle like that anytime it was in the bag. Well, that's a problem because my wedding is not in town. Suzanne would not let me explain what I was upset about and just kept telling me it would be fine and I just needed to see it after the alterations, etc. I was upset AGAIN after seeing what is supposed to be my dream dress so my mother decided to go back with me that weekend and check it out. Apparently, that made the biggest difference. When my mom was there I was treated completely differently and they took out the offending crenoline on the spot. My dress is now perfect but I was pretty offended that I had to bring my mother with me to get good customer service as I am in my late twenties and not a child.

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1 out of 4 people found this review helpful.

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Do not waste your time visiting this bridal store. To start, the service was awful! I can only describe it as ??self serve?. The very young person helping me with my dress said about 2 words during the entire process. After I had selected dresses that I wanted to try on, she simply showed me to my room and left. My mother helped me in and out of the gowns (thank goodness she was with me). We did find one dress that I liked and when I came out to look at myself in the mirror, I had to wait in line for three other brides. Also, the sales representative gave me no information about the dress and did not offer to find more dresses similar to my taste. After this, we decided to leave and never come back. To make matters worse, as my mother was putting away the dresses, we notice some bugs similar to ??bed bugs? on one of the gowns. At this point I was upset and sick to my stomach. I immediately went home and took a shower!

1
★☆☆☆☆

Do not waste your time visiting this bridal store. To start, the service was awful! I can only describe it as ??self serve?. The very young person helping me with my dress said about 2 words during the entire process. After I had selected dresses that I wanted to try on, she simply showed me to my room and left. My mother helped me in and out of the gowns (thank goodness she was with me). We did find one dress that I liked and when I came out to look at myself in the mirror, I had to wait in line for three other brides. Also, the sales representative gave me no information about the dress and did not offer to find more dresses similar to my taste. After this, we decided to leave and never come back. To make matters worse, as my mother was putting away the dresses, we notice some bugs similar to ??bed bugs? on one of the gowns. At this point I was upset and sick to my stomach. I immediately went home and took a shower!

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2 out of 4 people found this review helpful.

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For my daughters first prom we agonized over what dress she would like. She and of course, I did not want the typical sexy dress you find at the mall (she is a freshman). We found a Flirt Dress on the internet. It was perfect. Suzanne's girls ordered it, we received a call less than 4 days later. It was in and ready for pick up. It fit perfectly. My daughter just looked at me and said, "it's exactly what I wanted, I feel like a princess". That says it all. Thank you so much, i will make sure to send Suzanne and her girls a picture of my princess at her prom.

5
★★★★★

For my daughters first prom we agonized over what dress she would like. She and of course, I did not want the typical sexy dress you find at the mall (she is a freshman). We found a Flirt Dress on the internet. It was perfect. Suzanne's girls ordered it, we received a call less than 4 days later. It was in and ready for pick up. It fit perfectly. My daughter just looked at me and said, "it's exactly what I wanted, I feel like a princess". That says it all. Thank you so much, i will make sure to send Suzanne and her girls a picture of my princess at her prom.

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2 out of 2 people found this review helpful.

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We found the perfect dress on the internet. Took the item number to Suzanne. They ordered it and 4 days later in was ready for pick up. Nice bunch of girls and Suzanne is a peach. We will be going back next year for another perfect Prom Dress. Check out the Flirt Designs for your younger girls. Very age appropriate.

2
★★★★★

We found the perfect dress on the internet. Took the item number to Suzanne. They ordered it and 4 days later in was ready for pick up. Nice bunch of girls and Suzanne is a peach. We will be going back next year for another perfect Prom Dress. Check out the Flirt Designs for your younger girls. Very age appropriate.

Pros: very helpful, honest you get exactly what you pay for

Cons: can't find any

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I bought my dress from Suzanne's because a good friend told me that no matter what I did, I wanted Suzanne to do my alterations. It was the BIGGEST MISTAKE of my entire wedding and ended up being the one thing I had nightmare's of throughout the entire process. When I selected my dress and explained a few changes I'd like to have done to Suzanne, she said no problem. My dress comes in and I have my first fitting. From that point on, it no longer mattered what I had wanted done. If I didn't agree with Suzanne, she became angry, sarcastic, and simply mean. I was in tears after this fitting and every subsequent conversation/visit!!! At my next fitting - she'd made the alterations she had wanted and nothing of what I had asked for. When I explained that I just wanted my dress to take it elsewhere to have the alterations I had wanted in the first place - she demanded I pay for the alterations already made. They weren't even alterations I had wanted! With so little time left before my wedding, we decided to go ahead and pay just so I could have the dress of MY dreams, not those of Suzanne's. On top of what we had to pay Suzanne's, it cost me an additional $350 to correct the alterations she had made.

If you have any specific ideas about what you want for your dress, you can not count on Suzanne to agree with you - and in the end, you'll be the one hurting and wondering why you had to be the 1 in 10 that had such a horrible experience. Your wedding is stressful enough and too precious to risk an experience like this.

PROS: Good Selection of wedding gowns, bridesmaid, and prom dresses.
CONS: Gowns are too high priced, Alterations over-priced and not as promised, unprofessional when they're in the wrong

1
★☆☆☆☆

I bought my dress from Suzanne's because a good friend told me that no matter what I did, I wanted Suzanne to do my alterations. It was the BIGGEST MISTAKE of my entire wedding and ended up being the one thing I had nightmare's of throughout the entire process. When I selected my dress and explained a few changes I'd like to have done to Suzanne, she said no problem. My dress comes in and I have my first fitting. From that point on, it no longer mattered what I had wanted done. If I didn't agree with Suzanne, she became angry, sarcastic, and simply mean. I was in tears after this fitting and every subsequent conversation/visit!!! At my next fitting - she'd made the alterations she had wanted and nothing of what I had asked for. When I explained that I just wanted my dress to take it elsewhere to have the alterations I had wanted in the first place - she demanded I pay for the alterations already made. They weren't even alterations I had wanted! With so little time left before my wedding, we decided to go ahead and pay just so I could have the dress of MY dreams, not those of Suzanne's. On top of what we had to pay Suzanne's, it cost me an additional $350 to correct the alterations she had made.

If you have any specific ideas about what you want for your dress, you can not count on Suzanne to agree with you - and in the end, you'll be the one hurting and wondering why you had to be the 1 in 10 that had such a horrible experience. Your wedding is stressful enough and too precious to risk an experience like this.

PROS: Good Selection of wedding gowns, bridesmaid, and prom dresses.
CONS: Gowns are too high priced, Alterations over-priced and not as promised, unprofessional when they're in the wrong

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1 out of 3 people found this review helpful.

.

Suzanne does awesome alterations..My wedding dress was perfect.
We also got our tux's there every single one fit perfect.The staff always
remembered my name and always willing to help.

4
★★★★☆

Suzanne does awesome alterations..My wedding dress was perfect.
We also got our tux's there every single one fit perfect.The staff always
remembered my name and always willing to help.

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1 out of 1 people found this review helpful.

.

I had a horrendous experience with this "business". I expressed my concerns to Suzanne about my wedding dress being too tight a week before my wedding. She said it would be fine however; the BIG day arrived and as I was zipping up my dress before the reception the zipper came off the train and ripped all down the back. Dental floss was the only thing I could use to keep the seam shut because it was so tight fitting. At the end of the day my husband had to cut the floss to get me out of the dress and my ribs were sore. To make matters worse nothing was done to compensate. In fact as I took the dress back they did not provide me with status on when it would be fixed and when I called they said that the order was lost. After 20 minutes on the phone and being disconnected they finally found that it had been outsourced to someone else for the cleaning. $280 later I am hoping that my dress will be intact. DO NOT USE THIS SERVICE.

1
★☆☆☆☆

I had a horrendous experience with this "business". I expressed my concerns to Suzanne about my wedding dress being too tight a week before my wedding. She said it would be fine however; the BIG day arrived and as I was zipping up my dress before the reception the zipper came off the train and ripped all down the back. Dental floss was the only thing I could use to keep the seam shut because it was so tight fitting. At the end of the day my husband had to cut the floss to get me out of the dress and my ribs were sore. To make matters worse nothing was done to compensate. In fact as I took the dress back they did not provide me with status on when it would be fixed and when I called they said that the order was lost. After 20 minutes on the phone and being disconnected they finally found that it had been outsourced to someone else for the cleaning. $280 later I am hoping that my dress will be intact. DO NOT USE THIS SERVICE.

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1 out of 3 people found this review helpful.

.

I purchased my wedding gown from here and they were good about getting my alterations done on time. Although, every detail counts when it comes to someone's wedding dress (as opposed to the prom dresses they sell there). When I picked up my dress, I noticed that the bottom underneath (where the back hits the floor) was still a bit dirty. Although you couldn't see it since it was underneath, I knew it was there. It bothered me since they told me they would clean my dress. I asked about it & they said that all the dresses are cleaned when they come in. Anyway, I picked it up a week before we were to leave for our destination wedding. Suffice it to say I had no time to get it cleaned. Either way, I thought they were supposed to be taking care of that for me. Just a bit disappointed. Also, the workmanship was shotty for the price I paid to them for making my veil. You could still see glue where they placed the crystals.

It appears they are too overwhelmed there when they're busy and then their work suffers because of it. Although, they were a really nice bunch who worked there.

So, just make sure you give them plenty of time and if you're not happy with something, say so and have them correct it. I just didn't have the time to do that, but I would've. They do have a good selection of destination wedding dresses too if that's what you're looking for.

PROS: Caring, nice, good selection of destination wedding dresses
CONS: Overwhelmed during the busy season, lose sight of details

3
★★★☆☆

I purchased my wedding gown from here and they were good about getting my alterations done on time. Although, every detail counts when it comes to someone's wedding dress (as opposed to the prom dresses they sell there). When I picked up my dress, I noticed that the bottom underneath (where the back hits the floor) was still a bit dirty. Although you couldn't see it since it was underneath, I knew it was there. It bothered me since they told me they would clean my dress. I asked about it & they said that all the dresses are cleaned when they come in. Anyway, I picked it up a week before we were to leave for our destination wedding. Suffice it to say I had no time to get it cleaned. Either way, I thought they were supposed to be taking care of that for me. Just a bit disappointed. Also, the workmanship was shotty for the price I paid to them for making my veil. You could still see glue where they placed the crystals.

It appears they are too overwhelmed there when they're busy and then their work suffers because of it. Although, they were a really nice bunch who worked there.

So, just make sure you give them plenty of time and if you're not happy with something, say so and have them correct it. I just didn't have the time to do that, but I would've. They do have a good selection of destination wedding dresses too if that's what you're looking for.

PROS: Caring, nice, good selection of destination wedding dresses
CONS: Overwhelmed during the busy season, lose sight of details

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1 out of 1 people found this review helpful.

.

i like going to this store because even though its a half an hour drive away i love their customer service and also the clothes that they have here.for all formal occasions i pick my clothes from this place and i love how nice they are. they will make all kinds of alterations to make the perfect fit for you.

5
★★★★★

i like going to this store because even though its a half an hour drive away i love their customer service and also the clothes that they have here.for all formal occasions i pick my clothes from this place and i love how nice they are. they will make all kinds of alterations to make the perfect fit for you.

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2 out of 2 people found this review helpful.

.

Although I did not end up purchasing a gown from this store they were extremely helpful and knowledgable and really mde me feel comfortable when I was trying on dresses. The staff was ALWAYS friendly and personable even when I was being picky and hard to please. The store is clean and their prices are more than reasonable. They carry a lot of big name designers and can find almost any dress for you. Definitely a good place to visit if you're dress shopping!

5
★★★★★

Although I did not end up purchasing a gown from this store they were extremely helpful and knowledgable and really mde me feel comfortable when I was trying on dresses. The staff was ALWAYS friendly and personable even when I was being picky and hard to please. The store is clean and their prices are more than reasonable. They carry a lot of big name designers and can find almost any dress for you. Definitely a good place to visit if you're dress shopping!

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2 out of 2 people found this review helpful.

.

Suzanne's Bridal Boutique has a fantastic selection of bridal gowns. If you cannot find the exact dress you want, Suzanne can alter one or make it for you. Take in a picture of what you are looking for and you will not be disappointed. She even carries the hoop slips you can usually borrow to wear for that special day.

PROS: Get the bridal dress of your dreams--custom made just for you!
CONS:

5
★★★★★

Suzanne's Bridal Boutique has a fantastic selection of bridal gowns. If you cannot find the exact dress you want, Suzanne can alter one or make it for you. Take in a picture of what you are looking for and you will not be disappointed. She even carries the hoop slips you can usually borrow to wear for that special day.

PROS: Get the bridal dress of your dreams--custom made just for you!
CONS:

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2 out of 2 people found this review helpful.

.

The store itself is fairly small and the selection of dresses isn't huge in number, but the staff is very professional and friendly.

I had alterations performed on one of my bridesmaid's dresses there. The alterations were done extremely well and the fittings went very smoothly. They have large mirrors and platforms to stand on to see how your dress fits at every angle. I would definitely recommend to any brides-to-be.

4
★★★★☆

The store itself is fairly small and the selection of dresses isn't huge in number, but the staff is very professional and friendly.

I had alterations performed on one of my bridesmaid's dresses there. The alterations were done extremely well and the fittings went very smoothly. They have large mirrors and platforms to stand on to see how your dress fits at every angle. I would definitely recommend to any brides-to-be.

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2 out of 2 people found this review helpful.

 

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