Pruitt's Furniture

★★★★☆

About Pruitt's Furniture

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Home & Garden

Home & Garden
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I am recommending this store because of the fact that they communicated well with me when I need to inquire about my furniture. I am amazed.

5
★★★★★

I am recommending this store because of the fact that they communicated well with me when I need to inquire about my furniture. I am amazed.

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Do not shop here. Buyer beware. I'm in the process of writing editorials for the 3 main national publications as well as nighttime news outlets about Corporate Greed. Mainly this company. You should stay away from Pruitt's at all costs. If

3
★★★★★

Do not shop here. Buyer beware. I'm in the process of writing editorials for the 3 main national publications as well as nighttime news outlets about Corporate Greed. Mainly this company. You should stay away from Pruitt's at all costs. If

.

How I wish I had read these reviews before I purchased my mattress set. Pruitts ran an ad for a "bulk purchase" of memory foam mattress sets. Yes..the price was VERY Inexpensive, but I buy what I can afford. First, I was very surprised to

3
★★★★★

How I wish I had read these reviews before I purchased my mattress set. Pruitts ran an ad for a "bulk purchase" of memory foam mattress sets. Yes..the price was VERY Inexpensive, but I buy what I can afford. First, I was very surprised to

.

We ordered a black sofa bed from Pruitts Furniture about 4 weeks ago. Pruitt's never called to let us know that it had arrived. We called and they told us to go to the store (34th st and Thomas) to pay the balance and then to the warehouse

3
★★★★★

We ordered a black sofa bed from Pruitts Furniture about 4 weeks ago. Pruitt's never called to let us know that it had arrived. We called and they told us to go to the store (34th st and Thomas) to pay the balance and then to the warehouse

.

Customer Service does not exist after they have your money in hand ! We have spent 8 grand so far filling our new home with furniture, we still have 3 rooms to go, but NOT WITH PRUITT"S !! Our 2 month old king size bed has 2 holes in it

3
★★★★★

Customer Service does not exist after they have your money in hand ! We have spent 8 grand so far filling our new home with furniture, we still have 3 rooms to go, but NOT WITH PRUITT"S !! Our 2 month old king size bed has 2 holes in it

.

bought a sofa on 6/30/10,pd alot of money for this sofa,which i thought was of good quality,manufactured buy guildcraft of ca.NOT they have bee out 6 times for problems with poor sofa cushions and a reoccuring problem with a squeaking

3
★★★★★

bought a sofa on 6/30/10,pd alot of money for this sofa,which i thought was of good quality,manufactured buy guildcraft of ca.NOT they have bee out 6 times for problems with poor sofa cushions and a reoccuring problem with a squeaking

.

In February I went into Pruitt's Furniture Store on Thomas Rd. in Phoenix. I was looking for a comfortable sofa/love seat for my back problems. I was excited to find one near the back of the store and it just happened to be the cheapest one in there - $500! Well, hallelujah! I just couldn't believe it! I was so excited! Well, I went to purchase it and was told it was on a 3-week back order. I was disappointed, but decided that wasn't too bad.

Well, what followed was the most awful 4 month wait for the furniture. The customer service I received each time I called for information on the status of the shipment was the poorest I've ever had to experience ever in my life. No one knew anything and they only gave you a scripted answer each and every time. They had no idea how to handle anything and really didn't care. I finally talked to a manger who gave me the name and number of the manufacturer of the furniture. He was a nice man, very helpful and filled me in on what's going on with the shipment. The furniture was coming out of China and they were at their mercy waiting for it to come into the docks in CA. Okay, I at least now have an explanation. In working with him, I did finally (after 4 months) receive my furniture.

As soon as they unpacked it upon delivery, I immediately noticed a toxic odor that went straight to the pit of my stomach and made my eyes water. I decided to let it breath a few days, but the smell never went away. I called Pruitt's and they are all to ignorant to handle any questions. They couldn't give me any type of answer. I called the manufacturer and he said it was "off-gassing" from the plastic wrap it was in and to give it a few more days. After one month and enzyme cleaners and Fabreeze and volcanic odor absorbing crystals, the smell never went away. I never even sat in it. I was past the 3-day return policy from Pruitt's for return or exchange.

I talked to the manufacturer and told him I wanted to return it and I wouldn't talk to anyone from Pruitt's because of the very poor customer service and inability of the staff to handle anything at all. He said he'd have to talk to the owner, but he was out of town for 3 weeks. I sold the furniture. I felt bad doing it, but I had to get it out of my house. I took a $150 loss on it. I only pray that whoever bought it, can't smell what I was smelling and that it wouldn't make them sick.
After researching on-line, I learned that there are absolutely no quality control standards of anything manufactured in China, Malaysia, Vietnam or any Asian country. The smell may have been bug spray, fabric protector, paint - not really sure since no one would tell me anything and I could find nothing on-line except reviews from other people who had the same experience. In my research I learned that memory foam mattresses are also toxic and make people physically ill.

Be careful! Stop buying crap coming out of China. It's not worth your family's health and well being. I welcome all comments on this review! I'm quite concerned about what's going on in the furniture business.

0
★☆☆☆☆

In February I went into Pruitt's Furniture Store on Thomas Rd. in Phoenix. I was looking for a comfortable sofa/love seat for my back problems. I was excited to find one near the back of the store and it just happened to be the cheapest one in there - $500! Well, hallelujah! I just couldn't believe it! I was so excited! Well, I went to purchase it and was told it was on a 3-week back order. I was disappointed, but decided that wasn't too bad.

Well, what followed was the most awful 4 month wait for the furniture. The customer service I received each time I called for information on the status of the shipment was the poorest I've ever had to experience ever in my life. No one knew anything and they only gave you a scripted answer each and every time. They had no idea how to handle anything and really didn't care. I finally talked to a manger who gave me the name and number of the manufacturer of the furniture. He was a nice man, very helpful and filled me in on what's going on with the shipment. The furniture was coming out of China and they were at their mercy waiting for it to come into the docks in CA. Okay, I at least now have an explanation. In working with him, I did finally (after 4 months) receive my furniture.

As soon as they unpacked it upon delivery, I immediately noticed a toxic odor that went straight to the pit of my stomach and made my eyes water. I decided to let it breath a few days, but the smell never went away. I called Pruitt's and they are all to ignorant to handle any questions. They couldn't give me any type of answer. I called the manufacturer and he said it was "off-gassing" from the plastic wrap it was in and to give it a few more days. After one month and enzyme cleaners and Fabreeze and volcanic odor absorbing crystals, the smell never went away. I never even sat in it. I was past the 3-day return policy from Pruitt's for return or exchange.

I talked to the manufacturer and told him I wanted to return it and I wouldn't talk to anyone from Pruitt's because of the very poor customer service and inability of the staff to handle anything at all. He said he'd have to talk to the owner, but he was out of town for 3 weeks. I sold the furniture. I felt bad doing it, but I had to get it out of my house. I took a $150 loss on it. I only pray that whoever bought it, can't smell what I was smelling and that it wouldn't make them sick.
After researching on-line, I learned that there are absolutely no quality control standards of anything manufactured in China, Malaysia, Vietnam or any Asian country. The smell may have been bug spray, fabric protector, paint - not really sure since no one would tell me anything and I could find nothing on-line except reviews from other people who had the same experience. In my research I learned that memory foam mattresses are also toxic and make people physically ill.

Be careful! Stop buying crap coming out of China. It's not worth your family's health and well being. I welcome all comments on this review! I'm quite concerned about what's going on in the furniture business.

Pros: Cheap

Cons: Cheap

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we had a great experience with pruitts. our salesman len was incredible and we love how our home looks with our new furniture.

5
★★★★★

we had a great experience with pruitts. our salesman len was incredible and we love how our home looks with our new furniture.

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.

We purchased our furniture OVER a month ago and still do not have our entire living room set. They can't tell us when it will be here, although the day we paid for it IN FULL, we were told we would have it in about four days. I can't get anyone to give me an answer as to where our stuff is or when we will get it and I have asked for the manufacturer phone number so I can call myself and they won't give it to me. I am very unhappy with them and I had two friends that were going to go there too and buy but not anymore.

1
★☆☆☆☆

We purchased our furniture OVER a month ago and still do not have our entire living room set. They can't tell us when it will be here, although the day we paid for it IN FULL, we were told we would have it in about four days. I can't get anyone to give me an answer as to where our stuff is or when we will get it and I have asked for the manufacturer phone number so I can call myself and they won't give it to me. I am very unhappy with them and I had two friends that were going to go there too and buy but not anymore.

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.

Pruitt's has a fantastic selection and great prices...that I will give them. However, once you pay them - they are not concerned AT ALL about their customers. Their bottom line is the dollar, not keeping happy or repeat customers.

We ordered furniture that was out of stock and was told it would be in stock in a few days - even told that the shipment was confirmed en route at that very moment (before we paid them of course). We were thrilled with our purchase and raved about Pruitt's. But nearly 3 weeks later, we still have no furniture and the expected delivery is still weeks away. Apparently the "en route" shipment we were assured of took a wrong turn...

(Positive note - We were promised a refund, but it has not yet happened, so we have no idea if that will actually occur.)

On top of that, the sales people and managers will flat out lie to you to earn your business. Read the reviews - Pruitt's is great unless you run into a problem with delivery, quality, or customer service - then you will see how they truly operate.

Bottom line - they do have great prices and a good selection but they also have shady sales people, shady tactics and even worse managers with horrible customer service.

0
★☆☆☆☆

Pruitt's has a fantastic selection and great prices...that I will give them. However, once you pay them - they are not concerned AT ALL about their customers. Their bottom line is the dollar, not keeping happy or repeat customers.

We ordered furniture that was out of stock and was told it would be in stock in a few days - even told that the shipment was confirmed en route at that very moment (before we paid them of course). We were thrilled with our purchase and raved about Pruitt's. But nearly 3 weeks later, we still have no furniture and the expected delivery is still weeks away. Apparently the "en route" shipment we were assured of took a wrong turn...

(Positive note - We were promised a refund, but it has not yet happened, so we have no idea if that will actually occur.)

On top of that, the sales people and managers will flat out lie to you to earn your business. Read the reviews - Pruitt's is great unless you run into a problem with delivery, quality, or customer service - then you will see how they truly operate.

Bottom line - they do have great prices and a good selection but they also have shady sales people, shady tactics and even worse managers with horrible customer service.

Pros: Great Selection & Prices

Cons: Awful Customer Service

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I like the furniture from Pruitt's the people are somewhat rude, ofcourse depends who is your representative. I believe the furniture is good quality for good price. My family and I have been going to Pruitt's since I was little.

2
★★★★☆

I like the furniture from Pruitt's the people are somewhat rude, ofcourse depends who is your representative. I believe the furniture is good quality for good price. My family and I have been going to Pruitt's since I was little.

Pros: Great Furniture

Cons: Rude People work there

.

I'll Keep it brief and specific
Biggest furniture store I have ever seen. Staff tells me 18 rooms all around 5000 sq feet
Greeted and helped with no pressure. Sales person was gracious, believed me when I said I would be back and remembered me when I did.
Price on identical item was way cheaper at Pruitt's
I purchased an entertaiment center from Parker House.
In stock delivered within 4 days
A couple of scratches when delivered resolved next day.
If you can think of an easier rxperiance let me know

2
★★★★★

I'll Keep it brief and specific
Biggest furniture store I have ever seen. Staff tells me 18 rooms all around 5000 sq feet
Greeted and helped with no pressure. Sales person was gracious, believed me when I said I would be back and remembered me when I did.
Price on identical item was way cheaper at Pruitt's
I purchased an entertaiment center from Parker House.
In stock delivered within 4 days
A couple of scratches when delivered resolved next day.
If you can think of an easier rxperiance let me know

Pros: huge in about a 92 font

Cons: no fresh baked cookies in the lobby

.

I'll Keep it brief and specific
Biggest furniture store I have ever seen. Staff tells me 18 rooms all around 5000 sq feet
Greeted and helped with no pressure. Sales person was gracious, believed me when I said I would be back and remembered me when I did.
Price on identical item was way cheaper at Pruitt's
I purchased an entertaiment center from Parker House.
In stock delivered within 4 days
A couple of scratches when delivered resolved next day.
If you can think of an easier experiance let me know

2
★★★★★

I'll Keep it brief and specific
Biggest furniture store I have ever seen. Staff tells me 18 rooms all around 5000 sq feet
Greeted and helped with no pressure. Sales person was gracious, believed me when I said I would be back and remembered me when I did.
Price on identical item was way cheaper at Pruitt's
I purchased an entertaiment center from Parker House.
In stock delivered within 4 days
A couple of scratches when delivered resolved next day.
If you can think of an easier experiance let me know

Pros: HUGE IN A 92 FONT

Cons: NO FRESH BAKED COOKIES BEING SERVED

.

OK I have to admit it I am one anal-retentive, comparison-shopping, tightwad shopper. I use every resource at my disposal to do research then I over analyze and go look again. Then I doubt myself and do it again. I also use The AYE G and the Bee Bee Bee. What I discovered is that that anyone in America that does business of any volume gets complaints. In the Phoenix Metro area there are 3 or 4 Stores I consider in my price range. They are The Room Store, Ashley Furniture, Moore Furniture and Pruitt?s Furniture. That?s three chains and one independent. My intent here is not to bash the bad but to applaud the good but if you get a chance check out every ones rep with the Bee Bee Bee and The AYE G. As I mentioned above if you sell anything to anyone you will eventually get a complaint so I say compare companies don?t look for perfection. That ?s what finally got me of my afraid to commit, cheap butt and into Pruitt?s Furniture they had less than 5% of the complaints their competitors have. So I went and have to say, well I don?t HAVE to say but I choose to say, ? it was a great experience?. It was the biggest place I shopped, that means more choices. It was the least expensive place I shopped. I was waited on by a guy about my age. We won?t exchange Christmas cards but, I remember his name, Frank. I tortured Frank for about 2 hours but he stuck with me and I found the leather sofa I needed. It was delivered and I sit on it as I write this review almost free of self-doubt about my decision. Which is about as close to blissful happiness as I get

2
★★★★★

OK I have to admit it I am one anal-retentive, comparison-shopping, tightwad shopper. I use every resource at my disposal to do research then I over analyze and go look again. Then I doubt myself and do it again. I also use The AYE G and the Bee Bee Bee. What I discovered is that that anyone in America that does business of any volume gets complaints. In the Phoenix Metro area there are 3 or 4 Stores I consider in my price range. They are The Room Store, Ashley Furniture, Moore Furniture and Pruitt?s Furniture. That?s three chains and one independent. My intent here is not to bash the bad but to applaud the good but if you get a chance check out every ones rep with the Bee Bee Bee and The AYE G. As I mentioned above if you sell anything to anyone you will eventually get a complaint so I say compare companies don?t look for perfection. That ?s what finally got me of my afraid to commit, cheap butt and into Pruitt?s Furniture they had less than 5% of the complaints their competitors have. So I went and have to say, well I don?t HAVE to say but I choose to say, ? it was a great experience?. It was the biggest place I shopped, that means more choices. It was the least expensive place I shopped. I was waited on by a guy about my age. We won?t exchange Christmas cards but, I remember his name, Frank. I tortured Frank for about 2 hours but he stuck with me and I found the leather sofa I needed. It was delivered and I sit on it as I write this review almost free of self-doubt about my decision. Which is about as close to blissful happiness as I get

Pros: NICE PEOPLE LOW PRICES

Cons: WASN'T FREE

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We have had so many problems with having our dining table chairs replaced. They were replaced 4 times. I've spoken to the GM, Kyle and he suggested that I should be more upset with the war in Iraq then 60 dollar chairs. I told him that my Husband already fought in the Iraqi war and that he fought for his right to say stupid and uncalled for stuff like that. He would NOT give me over to the owners and when I made a complaint with the better business place, Kyle was the one to reply. I will NEVER ever buy anything from Pruitts again. From the start they were unprofessional. We were not greeted at the door, when we finally tracked someone down in sales, he got mad when we didn't want to buy an AS IS clearance item not to mention the chairs came damaged. They sent someone to fix them, he was on his cell phone the entire time he was in our home and left wood glue all over the place including our floor. We ended up having the chairs replaced 4 times. Not only is their GM rude and combative, he's a straight up BUTT! His unprofessionalism makes me sick. I've never been treated in the way Pruitts staff treated us

0
★☆☆☆☆

We have had so many problems with having our dining table chairs replaced. They were replaced 4 times. I've spoken to the GM, Kyle and he suggested that I should be more upset with the war in Iraq then 60 dollar chairs. I told him that my Husband already fought in the Iraqi war and that he fought for his right to say stupid and uncalled for stuff like that. He would NOT give me over to the owners and when I made a complaint with the better business place, Kyle was the one to reply. I will NEVER ever buy anything from Pruitts again. From the start they were unprofessional. We were not greeted at the door, when we finally tracked someone down in sales, he got mad when we didn't want to buy an AS IS clearance item not to mention the chairs came damaged. They sent someone to fix them, he was on his cell phone the entire time he was in our home and left wood glue all over the place including our floor. We ended up having the chairs replaced 4 times. Not only is their GM rude and combative, he's a straight up BUTT! His unprofessionalism makes me sick. I've never been treated in the way Pruitts staff treated us

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Yes, I still have unresolved issues with Pruitts Furniture. Kyle, the "GM" will not provide any information as to whom they are.

0
★☆☆☆☆

Yes, I still have unresolved issues with Pruitts Furniture. Kyle, the "GM" will not provide any information as to whom they are.

Pros: Nice parking lot

Cons: Unfriendly customer service and GM

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After reading the 2 prior reviews I have to ask, "why are consumers such idiots"? Niehther one says anything about what the end result was. No one can tell if they were left hanging or if all problems with the furniture were resolved. How can anyone trust a review that is nothing more than some ones one chance in their patentic lives to have some one listen to them whine. The first just whines and never descibes what transpired. The second never bothers to follow up with info about current status. If your going to whine and complain maybe you should give some facts and ultimate results. Then your comments might help other consumers see if issues get resolved. I would rather hear about end results. Come on guys do you still have damaged furniture or unresolved issues? Yes or no?

No ? then why are you whining? I guess it just in your nature.

2
★★★★☆

After reading the 2 prior reviews I have to ask, "why are consumers such idiots"? Niehther one says anything about what the end result was. No one can tell if they were left hanging or if all problems with the furniture were resolved. How can anyone trust a review that is nothing more than some ones one chance in their patentic lives to have some one listen to them whine. The first just whines and never descibes what transpired. The second never bothers to follow up with info about current status. If your going to whine and complain maybe you should give some facts and ultimate results. Then your comments might help other consumers see if issues get resolved. I would rather hear about end results. Come on guys do you still have damaged furniture or unresolved issues? Yes or no?

No ? then why are you whining? I guess it just in your nature.

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NEVER EVER will I buy anything from Pruitts again. The worst customer service EVER. The highest manager I spoke with was the GM, he refused to tell me the owners name or any additional information to get our problem resolved. Their customer service manager was even more rude than the General Manager. Once they have your money they portray a total lack of interest in getting a proper resolution to your problem.

0
★☆☆☆☆

NEVER EVER will I buy anything from Pruitts again. The worst customer service EVER. The highest manager I spoke with was the GM, he refused to tell me the owners name or any additional information to get our problem resolved. Their customer service manager was even more rude than the General Manager. Once they have your money they portray a total lack of interest in getting a proper resolution to your problem.

Pros: Lowest Price

Cons: Horrible Customer Service

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They have a huge collection of items for every room. The quality is exceptional and you can get your choice of color and design within this large store. The salesman are courteous and helpful, not overly pushy. They are slightly expensive but you can get a good deal with the sale that keeps on going quite frequently and financing options.

PROS: Great Stuff, Variety
CONS:

4
★★★★☆

They have a huge collection of items for every room. The quality is exceptional and you can get your choice of color and design within this large store. The salesman are courteous and helpful, not overly pushy. They are slightly expensive but you can get a good deal with the sale that keeps on going quite frequently and financing options.

PROS: Great Stuff, Variety
CONS:

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.

This store has many many rooms full of furniture, all of very good quality. I think this is one of the best furniture stores in Phoenix because of the variety of styles of furniture available. You don't have to walk around looking for sales associates to help you, they are all over offering assistance.

3
★★★☆☆

This store has many many rooms full of furniture, all of very good quality. I think this is one of the best furniture stores in Phoenix because of the variety of styles of furniture available. You don't have to walk around looking for sales associates to help you, they are all over offering assistance.

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Pruitts Home Furnishing has a good selection of very modern up to date furniture, but the downfall is they are kind of expensive. They have gorgeous stuff but you are going to pay for it.

4
★★★★☆

Pruitts Home Furnishing has a good selection of very modern up to date furniture, but the downfall is they are kind of expensive. They have gorgeous stuff but you are going to pay for it.

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This store has something for everyone and every room! Huge selection to choose from. Prices range from extremely reasonable to higher end prices. They have good quality furniture. Sales persons are extremely nice and helpful. No pushing sales at all. Would definitely recommend shopping at this store for all your furniture needs!

5
★★★★★

This store has something for everyone and every room! Huge selection to choose from. Prices range from extremely reasonable to higher end prices. They have good quality furniture. Sales persons are extremely nice and helpful. No pushing sales at all. Would definitely recommend shopping at this store for all your furniture needs!

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.

Pruitts is a nice high quality furniture. If you buy something in here it is probably going to last you a really long time. I like their sales ads and sale prices. The sales associates are friendly in here, and understand if you are just looking. They dont keep bugging you like some other stores tend to do.

5
★★★★★

Pruitts is a nice high quality furniture. If you buy something in here it is probably going to last you a really long time. I like their sales ads and sale prices. The sales associates are friendly in here, and understand if you are just looking. They dont keep bugging you like some other stores tend to do.

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Pruitts has some of the best looking furniture at the best prices for the quality. I am amazed at their selection of items. They sell a lot of really nice oak pieces, you can get whole sets in here for reasonable prices.

5
★★★★★

Pruitts has some of the best looking furniture at the best prices for the quality. I am amazed at their selection of items. They sell a lot of really nice oak pieces, you can get whole sets in here for reasonable prices.

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Good quality furniture for great prices. They also have a wide variety of pieces so you are generally able to find what you are looking for. May not be too convenient to get to for some.

4
★★★★☆

Good quality furniture for great prices. They also have a wide variety of pieces so you are generally able to find what you are looking for. May not be too convenient to get to for some.

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.

This furniture store has very good quality merchandise and a large varitety of furniture.I would say that they have reasonalbel prices on many items and they have very good sales.It is a large store and very clean and it is easy to find things.The staff is very helpful.This store has been there for years and has a very good business.

5
★★★★★

This furniture store has very good quality merchandise and a large varitety of furniture.I would say that they have reasonalbel prices on many items and they have very good sales.It is a large store and very clean and it is easy to find things.The staff is very helpful.This store has been there for years and has a very good business.

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