Doctor Fix It

I needed a repair last minute before selling my last home. I called this place and they assured me they could come out that day. When all was said and done I ended up having to do it myself because they didn't show up, call, or return my phone calls. They then called me about a week later asking if I still needed them to complete my repair. WHen I told them what happened they told me I had not specified a day - I made it VERY clear that I needed assistance THAT day and even set up a time to meet someone!!