The Futon Favorite

★★★★★
  • 509 E Camelback Rd

    Phoenix, AZ 85012

    Map & Directions
  • 602-263-8866

About The Futon Favorite

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Home & Garden

Home & Garden
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after over 12 years as a customer, 3 futons , 5 lovingly handmade mattresses later & several repair help i am still in awe about tom's service at futon favorite - there aren't many places these days where you'll get this kind of quality

3
★★★★★

after over 12 years as a customer, 3 futons , 5 lovingly handmade mattresses later & several repair help i am still in awe about tom's service at futon favorite - there aren't many places these days where you'll get this kind of quality

.

The name says it all! Futon Favorite is my fave! Do yourself a favor and don't spend your hard earned money for your sleep needs ANYWHERE else. Never a regret and always a great night's sleep.

3
★★★★★

The name says it all! Futon Favorite is my fave! Do yourself a favor and don't spend your hard earned money for your sleep needs ANYWHERE else. Never a regret and always a great night's sleep.

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Review for The Futon Favorite

It was time. The foam mattress was at its end. What to do? Something affordable. Something not made of foam (no matter how fancy). Futons came to mind. Google provided various providers including amazon,

3
★★★★★

Review for The Futon Favorite

It was time. The foam mattress was at its end. What to do? Something affordable. Something not made of foam (no matter how fancy). Futons came to mind. Google provided various providers including amazon,

.

After going to IKEA and not seeing what I liked, I went to three other shops. This place was very good at futons. i found the loveseat frame I was looking for.A sales person named Christine helped us.\r
\r
They make their own futon

3
★★★★★

After going to IKEA and not seeing what I liked, I went to three other shops. This place was very good at futons. i found the loveseat frame I was looking for.A sales person named Christine helped us.\r
\r
They make their own futon

.

YOU WON'T BELIEVE THIS PLACE until you go there yourself. I was looking for a futon for my spare bedroom. I had gone to the other two places which I won't mention and I am glad I made this my last stop. They have a heck of a lot to choose from with some very modern stylish futon models. I needed something that was not too old fashion and not just the plain old boring oak look. The one I got has a retro look to it with asian styling. The salesgirl Christine pointed me in the direction of the fabric samples. She helped me for over and hour. They had the model I wanted in stock and I was able to get the delivery the next day. They were on time and took away all the boxes and stuff. I would say the Futon Favorite is heads and tails over the rest of them. Take a look yourself. I got the innerspring futon and my parents liked it. That is why I am pleased. It is comfortable

2
★★★★☆

YOU WON'T BELIEVE THIS PLACE until you go there yourself. I was looking for a futon for my spare bedroom. I had gone to the other two places which I won't mention and I am glad I made this my last stop. They have a heck of a lot to choose from with some very modern stylish futon models. I needed something that was not too old fashion and not just the plain old boring oak look. The one I got has a retro look to it with asian styling. The salesgirl Christine pointed me in the direction of the fabric samples. She helped me for over and hour. They had the model I wanted in stock and I was able to get the delivery the next day. They were on time and took away all the boxes and stuff. I would say the Futon Favorite is heads and tails over the rest of them. Take a look yourself. I got the innerspring futon and my parents liked it. That is why I am pleased. It is comfortable

Pros: Good service, knowledgeable sales people

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I have been shopping at the Futon Favorite and referring my friends for years beause of the exceptional service and expertise of the owner and everyone who works at the store. Merideth has alway been wonderful in helping me choose color and fabrics for my futons and helping my friends as well.

They have been in the business for a long time and help people find the futon mattress that fits their comfort level and not to mention reasonable prices. I could not sleep on anything else only a futon mattress. They not only sell the mattresses they sleep on them too. I have tried shopping elsewhere for futons, but I have always returned to the Futon Favorite because they know what they are taking about and understand my needs in a good nights sleep. My friends love shopping there also and have been repeat customers. I love my futon.

2
★★★★★

I have been shopping at the Futon Favorite and referring my friends for years beause of the exceptional service and expertise of the owner and everyone who works at the store. Merideth has alway been wonderful in helping me choose color and fabrics for my futons and helping my friends as well.

They have been in the business for a long time and help people find the futon mattress that fits their comfort level and not to mention reasonable prices. I could not sleep on anything else only a futon mattress. They not only sell the mattresses they sleep on them too. I have tried shopping elsewhere for futons, but I have always returned to the Futon Favorite because they know what they are taking about and understand my needs in a good nights sleep. My friends love shopping there also and have been repeat customers. I love my futon.

.

I called this store after looking at their website to inquire about several of the models that I saw and to learn which were kept in stock (I needed the futon fairly quickly as I had guest arriving). The representative was very abrupt and seemed put out that I was asking prices - even referred to the fact that he'd better give me a good price because it sounded like I knew what the competitors priced at. When I asked about futon mattresses and how to select one that was higer end, he stated that it was just comfort and was angry that I hadn't initially said that I needed mattress too. I then asked which one they usually recommend and he said he wouldn't say. I asked where the store was and he yelled "you'll never come in" and slammed the phone down. I was shocked and immediately called back but the call went to answering service. I called back again (same gentleman picked up) and asked if their was someone else to help me. He said no that he was owner. I stated that I was sorry he must be having a bad day but that I was trying to get information before I made the drive from far east valley. He said that he couldn't help me and that someone would call back. I have yet to receive a return phone call but, happily was able to find what I was looking for at the Futon Factory! The owner there, despite being the only one on the floor and being busy with unloading, took 20 minutes with me to show the models and explain the options.

0
★☆☆☆☆

I called this store after looking at their website to inquire about several of the models that I saw and to learn which were kept in stock (I needed the futon fairly quickly as I had guest arriving). The representative was very abrupt and seemed put out that I was asking prices - even referred to the fact that he'd better give me a good price because it sounded like I knew what the competitors priced at. When I asked about futon mattresses and how to select one that was higer end, he stated that it was just comfort and was angry that I hadn't initially said that I needed mattress too. I then asked which one they usually recommend and he said he wouldn't say. I asked where the store was and he yelled "you'll never come in" and slammed the phone down. I was shocked and immediately called back but the call went to answering service. I called back again (same gentleman picked up) and asked if their was someone else to help me. He said no that he was owner. I stated that I was sorry he must be having a bad day but that I was trying to get information before I made the drive from far east valley. He said that he couldn't help me and that someone would call back. I have yet to receive a return phone call but, happily was able to find what I was looking for at the Futon Factory! The owner there, despite being the only one on the floor and being busy with unloading, took 20 minutes with me to show the models and explain the options.

Cons: customer service

 

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