Brake Masters

★★★★☆
  • 7085 E 22nd St

    Tucson, AZ 85710

    Map & Directions
  • 520-747-3363

Automotive

Automotive
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4.0 1
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Had an appointment for a front end alignment at 2:00. Figured the work should be started by 2:20. Remember... APPOINTMENT. Waited until 3:00, still not started. Got my keys back and left. No apology, just wanted to get me rescheduled. Like I'm going to take time out of my schedule and drive 15 miles to get there for any risk of that again. I don't think so. Going some place else where they have a token amt. of customer service.

However, later someone called me to apologize for what happened, and we got the car in the next day. They took care of my alignment as promised, and did not charge me in an effort to get me back as a customer. Outstanding recovery.

4
★★★★☆

Had an appointment for a front end alignment at 2:00. Figured the work should be started by 2:20. Remember... APPOINTMENT. Waited until 3:00, still not started. Got my keys back and left. No apology, just wanted to get me rescheduled. Like I'm going to take time out of my schedule and drive 15 miles to get there for any risk of that again. I don't think so. Going some place else where they have a token amt. of customer service.

However, later someone called me to apologize for what happened, and we got the car in the next day. They took care of my alignment as promised, and did not charge me in an effort to get me back as a customer. Outstanding recovery.

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