Goldwing Service

★★☆☆☆
33.408 -111.836
Map and Directions to Goldwing Appliance Factory Service

480-615-5700

160 W Broadway Rd

Mesa, AZ

85210

Get Directions

About Goldwing Service

Details
Reservations
Make A Reservation

Shopping

Shopping
More choices in Mesa:
Resultset_next

Spencer's Tv & Appliance

115 W 1st Ave Mesa, AZ

Resultset_next

Appliance Parts Co

255 E Southern Ave Ste 3 Mesa, AZ

2.0 8
Hi! Sign in to let us know how Goldwing Service was?
Write a Review
Reviews 1 - 8 of 8.
.

Gold Wing was wonderful when we had a problem. We were referred by Spencers Appliance for our warranty service and Gold Wing sent out someone within a couple of days and they were on time, which is rare in the service industry. He came in, knew exactly what the problem was and replaced the faulty part within 15 minutes. No charge, he didn't make a mess, and he was very friendly.

5
★★★★★

Gold Wing was wonderful when we had a problem. We were referred by Spencers Appliance for our warranty service and Gold Wing sent out someone within a couple of days and they were on time, which is rare in the service industry. He came in, knew exactly what the problem was and replaced the faulty part within 15 minutes. No charge, he didn't make a mess, and he was very friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am thrilled with this company. We referred by Spencers Appliance in Mesa where we purchased our refridgerator, after 4 years, the compressor went out on our fridge. Goldwing Appliance sent out someone who worked very hard to replace our compressor that another company told us they are too difficult and would be cheaper to buy a refridgerator. Goldwing proved them wrong, fixed my refridgerator in a timely and economic fashion. I would recommend them to anyone.

4
★★★★☆

I am thrilled with this company. We referred by Spencers Appliance in Mesa where we purchased our refridgerator, after 4 years, the compressor went out on our fridge. Goldwing Appliance sent out someone who worked very hard to replace our compressor that another company told us they are too difficult and would be cheaper to buy a refridgerator. Goldwing proved them wrong, fixed my refridgerator in a timely and economic fashion. I would recommend them to anyone.

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

I am a Realtor who refers lots of business to Goldwing. Each time, I am frustrated because:
1. They do not listen - they call me instead of my customer who needs the repair.
2. They take weeks to get a part and/or put it in
3. They fixed a burner for me which only worked for a couple weeks so I had to call them again. Took forever and now they are charging me again. No credit for the previous repair, no explanation, etc.
4. I now have a new appliance repair company that will be getting my business.

1
★☆☆☆☆

I am a Realtor who refers lots of business to Goldwing. Each time, I am frustrated because:
1. They do not listen - they call me instead of my customer who needs the repair.
2. They take weeks to get a part and/or put it in
3. They fixed a burner for me which only worked for a couple weeks so I had to call them again. Took forever and now they are charging me again. No credit for the previous repair, no explanation, etc.
4. I now have a new appliance repair company that will be getting my business.

.

I've used this company 4 times and have always had a pleasant experience. The technicians are clean, the prices are reasonable, the repairs made in a timely manner and done right the first time. I will gladly use them again.

5
★★★★★

I've used this company 4 times and have always had a pleasant experience. The technicians are clean, the prices are reasonable, the repairs made in a timely manner and done right the first time. I will gladly use them again.

Pros: On time

.

4 weeks ago we had a repair tech come to our home to check out our microwave that made a funny sound. He was able to determine the problem within 5mins. Two parts had to be ordered. After 3wks and no phone call from the company. We had to call last week to find out what the status of the part was. One part was on back order and created a month wait. When I spoke with the staff last week on Thursday to schedule the repair the soonest was Tuesday of this week. She explained that a technician would call me in the am to set-up a time to be here. I asked "I have to be here all day?" she said no when the tech calls you can set-up a time that will work best and I had her note I would not be available between 12-2. Tuesday came and no phone call. About 10:30am I called the office and staff explained he had been to the house already and called my husbands cell. The staff was rude when I told her the number was my husbands but he was at work. She replied "What does he not answer is phone at work?" with a distinct attitude of impatience. The tech did not leave a message on his phone nor did he leave a door tag as she said he did. Staff told me she would contact the tech and have him call me. In our eyes .... He was never here. Secondly I thought he was supposed to call and set up a time with us. I don't know of any company you have to be at home all day to wait for the repair man. 3hours went by and still no word from the tech. Needless to say I am not satisfied and called back in and spoke with a gentleman on staff. He was also rude. He told me since a tech was already here we have to reschedule the appointment. I proceeded to say I've already waited 4 weeks and he did not leave a message or door tag and I believe this is the worst service I have had. He snapped back and said "That is your opinion" and went on ranting and raving. I apparently upset this man, but I am the customer and I feel I had a right to say I had bad service. Since he continued on and would not allow me to speak after I said I was dissatisfied I politely told him I would have someone else call Thank you and good bye. I personally do not have to listen to him go on and on defending his company. I will be submitting a complaint to Lowe's and the Better Business. The staff must be very unhappy because it shows through the customer service aspect of the business.

Update*** Same day two hours later technician called and promptly fixed Micro. Technician was nice and understanding. Thank you for the great technicians, but maybe they should look at the staff answering phones.

1
★☆☆☆☆

4 weeks ago we had a repair tech come to our home to check out our microwave that made a funny sound. He was able to determine the problem within 5mins. Two parts had to be ordered. After 3wks and no phone call from the company. We had to call last week to find out what the status of the part was. One part was on back order and created a month wait. When I spoke with the staff last week on Thursday to schedule the repair the soonest was Tuesday of this week. She explained that a technician would call me in the am to set-up a time to be here. I asked "I have to be here all day?" she said no when the tech calls you can set-up a time that will work best and I had her note I would not be available between 12-2. Tuesday came and no phone call. About 10:30am I called the office and staff explained he had been to the house already and called my husbands cell. The staff was rude when I told her the number was my husbands but he was at work. She replied "What does he not answer is phone at work?" with a distinct attitude of impatience. The tech did not leave a message on his phone nor did he leave a door tag as she said he did. Staff told me she would contact the tech and have him call me. In our eyes .... He was never here. Secondly I thought he was supposed to call and set up a time with us. I don't know of any company you have to be at home all day to wait for the repair man. 3hours went by and still no word from the tech. Needless to say I am not satisfied and called back in and spoke with a gentleman on staff. He was also rude. He told me since a tech was already here we have to reschedule the appointment. I proceeded to say I've already waited 4 weeks and he did not leave a message or door tag and I believe this is the worst service I have had. He snapped back and said "That is your opinion" and went on ranting and raving. I apparently upset this man, but I am the customer and I feel I had a right to say I had bad service. Since he continued on and would not allow me to speak after I said I was dissatisfied I politely told him I would have someone else call Thank you and good bye. I personally do not have to listen to him go on and on defending his company. I will be submitting a complaint to Lowe's and the Better Business. The staff must be very unhappy because it shows through the customer service aspect of the business.

Update*** Same day two hours later technician called and promptly fixed Micro. Technician was nice and understanding. Thank you for the great technicians, but maybe they should look at the staff answering phones.

Pros: Technician was nice

Cons: Staff answering phones have attitudes. Not happy people

.

I bought a dishwasher from Spencers but it would not drain. Spencers had me call Goldwing who have now come out 5 times and it is STILL not draining. Spencers will not replace it and I have no interest in having Goldwing come back to my house. I am EXTREMELY dis-satisfied with Goldwing. I have contacted the manager of both Spencers and Goldwing and all they offered was to come back out and try again - NO THANKS!!!

1
★☆☆☆☆

I bought a dishwasher from Spencers but it would not drain. Spencers had me call Goldwing who have now come out 5 times and it is STILL not draining. Spencers will not replace it and I have no interest in having Goldwing come back to my house. I am EXTREMELY dis-satisfied with Goldwing. I have contacted the manager of both Spencers and Goldwing and all they offered was to come back out and try again - NO THANKS!!!

Cons: My dishwasher is still broke after 5 service calls

.

This company was referred to me by Spencer's(come to find out later, they are owned by Spencer's--go figure). The tech came out to fix my washer and after several minutes of "prying" at my machine trying to figure out how it came apart, he gave up and said that it needed a transmission(without even pulling it apart). The tech quoted me $300 to repair it and charged me $100 for the service charge. To make a very long story short, I had my handyman look at the machine and he knew right off that it was not the transmission. As it turns out, my washer just needed a $10 part inside the agitator. My handyman charged me $85 for the total fix. After contacting both the service manager at Goldwing and Spencer's, nothing was resolved. I was told that their tech was factory trained and he made a correct diagnosis---what a joke!!!! Lesson learned. Just check their "unsatisfactory" record with the BBB---6 unresolved complaints??!!! How can they continue to operate with such poor business practices? Better luck to the rest of you.

1
★☆☆☆☆

This company was referred to me by Spencer's(come to find out later, they are owned by Spencer's--go figure). The tech came out to fix my washer and after several minutes of "prying" at my machine trying to figure out how it came apart, he gave up and said that it needed a transmission(without even pulling it apart). The tech quoted me $300 to repair it and charged me $100 for the service charge. To make a very long story short, I had my handyman look at the machine and he knew right off that it was not the transmission. As it turns out, my washer just needed a $10 part inside the agitator. My handyman charged me $85 for the total fix. After contacting both the service manager at Goldwing and Spencer's, nothing was resolved. I was told that their tech was factory trained and he made a correct diagnosis---what a joke!!!! Lesson learned. Just check their "unsatisfactory" record with the BBB---6 unresolved complaints??!!! How can they continue to operate with such poor business practices? Better luck to the rest of you.

Pros: None

Cons: Lack of knowledge, misdiagnosed problem, expensive, unfair practices

.

We have used Goldwing for every appliance in the house and I appreciate them tremendously. They come out when they say they will, and they are always readily available. Price-wise they are inexpensive and they back up their work. They have fixed my washer, dryer and refrigerator and unfortunately will now get a shot at my oven! I wish I didn't need to have it fixed, but I'm glad to know I can trust them to do the job!

5
★★★★★

We have used Goldwing for every appliance in the house and I appreciate them tremendously. They come out when they say they will, and they are always readily available. Price-wise they are inexpensive and they back up their work. They have fixed my washer, dryer and refrigerator and unfortunately will now get a shot at my oven! I wish I didn't need to have it fixed, but I'm glad to know I can trust them to do the job!

Pros: honest, reliable, quick response

Cons: none