Arrowhead Pediatrics

★★★☆☆
33.6611 -112.372
Map and Directions to Arrowhead Pediatrics

623-556-5437

14300 W Granite Valley Dr #e23

Sun City West, AZ

85375

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About Arrowhead Pediatrics

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Reviews 1 - 25 of 25.
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Not sure what all the negativity is about, this place is awesome! I have two children under the age of two and I wouldn't take them anywhere else if you paid me. Dr. Hoff is absolutely AMAZING! I have had a lot of problems with my newborn daughter (RSV, reflux, colic) and she has gone above and beyond to solve the problems. She has even checked up on us at home to see how we are doing. I couldn't ask for a better more compassionate doctor. I have never felt rushed or left without answers to my questions. I have also NEVER experienced a rude employee!! The office staff has always been nice and accomodating with me. I have and would recommend anyone to go to this office.

5
★★★★★

Not sure what all the negativity is about, this place is awesome! I have two children under the age of two and I wouldn't take them anywhere else if you paid me. Dr. Hoff is absolutely AMAZING! I have had a lot of problems with my newborn daughter (RSV, reflux, colic) and she has gone above and beyond to solve the problems. She has even checked up on us at home to see how we are doing. I couldn't ask for a better more compassionate doctor. I have never felt rushed or left without answers to my questions. I have also NEVER experienced a rude employee!! The office staff has always been nice and accomodating with me. I have and would recommend anyone to go to this office.

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I usually never write reviews like this, but after reading all the negative reviews, I had to put in my two cents. I have two daughters, and I've been going to Arrowhead Pediatrics in Sun City since my oldest daughter was born (4 years), and I've never had a problem, and trust me...we are there a lot. When I have an appointment, I get in right away. When I need an unscheduled appointment, they get me in within a few hours. The staff has always been polite and even funny. The doctors are wonderful, and Dr. Secaur is a Godsend. He explains everything in detail and answer all questions. I've never had any issues with any of the doctors, and trust me, we've seen them all. The assistants are very nice and good with children. Yes some things do need referrels, so I do understand that frusteration, but my daughters always receive the best care. I no longer live in the Sun City West area, but I still take a long drive to take my daugthers to Arrowhead Pediatrics because I trust them..

5
★★★★★

I usually never write reviews like this, but after reading all the negative reviews, I had to put in my two cents. I have two daughters, and I've been going to Arrowhead Pediatrics in Sun City since my oldest daughter was born (4 years), and I've never had a problem, and trust me...we are there a lot. When I have an appointment, I get in right away. When I need an unscheduled appointment, they get me in within a few hours. The staff has always been polite and even funny. The doctors are wonderful, and Dr. Secaur is a Godsend. He explains everything in detail and answer all questions. I've never had any issues with any of the doctors, and trust me, we've seen them all. The assistants are very nice and good with children. Yes some things do need referrels, so I do understand that frusteration, but my daughters always receive the best care. I no longer live in the Sun City West area, but I still take a long drive to take my daugthers to Arrowhead Pediatrics because I trust them..

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I decided to give AHP a try since they were the only practice that would take Cigna HMO outside of the Cigna Medical Group facility. I have had nothing but trouble. It is not an exaggeration that the office staff needs to have/learn better social skills. They are just RUDE! The doctors themselves are quick to come and leave just as fast. I feel like they do not listen or care for my children. I cannot and will not put my children in their hands again. The last straw aside from misdiagnosing my baby, was a couple weeks ago the nurse called with test results that were frightening. He explained to me that George the P.A. was not clear but was referring us to a specialist to have extensive testing preformed. The specialist informed me that if Dr. Berman was at the practice himself, he would have told us that this was nothing to worry about, that the results were flawed and he could not believe that George would send us to him. On another occasion I sat in the waiting room at Mendy's place at John C.Lincoln Hospital another family walked into with their VERY sick baby. They said that they just left AHP and the doctor said that she just had a little cough nothing to worry about. She had more than a cough, the nurse looked at the parents and said this is not a regular cough good thing you brought her in. Be very careful about this dr's office. I know my children are my world and I am scared to bring them here for medical advice. Re-think about going to see these providers.

1
★☆☆☆☆

I decided to give AHP a try since they were the only practice that would take Cigna HMO outside of the Cigna Medical Group facility. I have had nothing but trouble. It is not an exaggeration that the office staff needs to have/learn better social skills. They are just RUDE! The doctors themselves are quick to come and leave just as fast. I feel like they do not listen or care for my children. I cannot and will not put my children in their hands again. The last straw aside from misdiagnosing my baby, was a couple weeks ago the nurse called with test results that were frightening. He explained to me that George the P.A. was not clear but was referring us to a specialist to have extensive testing preformed. The specialist informed me that if Dr. Berman was at the practice himself, he would have told us that this was nothing to worry about, that the results were flawed and he could not believe that George would send us to him. On another occasion I sat in the waiting room at Mendy's place at John C.Lincoln Hospital another family walked into with their VERY sick baby. They said that they just left AHP and the doctor said that she just had a little cough nothing to worry about. She had more than a cough, the nurse looked at the parents and said this is not a regular cough good thing you brought her in. Be very careful about this dr's office. I know my children are my world and I am scared to bring them here for medical advice. Re-think about going to see these providers.

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What a bunch of drama queen morons some of you people are. When you take your child to see a Doctor, you are charged. They don't have to diagnose anything for you to be charged. Anyways, Dr. Hoff is great with our son, she pays attention to us, answers our questions and acknowledges him and talks to him all the time. I have yet to have a bad experience at this place, and we have been going there for 14 months.

4
★★★★☆

What a bunch of drama queen morons some of you people are. When you take your child to see a Doctor, you are charged. They don't have to diagnose anything for you to be charged. Anyways, Dr. Hoff is great with our son, she pays attention to us, answers our questions and acknowledges him and talks to him all the time. I have yet to have a bad experience at this place, and we have been going there for 14 months.

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I hate this Doctor's office! I have been taking my 3 kids here since 06. At first everything was great, the staff was rude some of the times but lately each time I go I am extremely fraustrated! The last visit did me in. My youngest son when in for his 4 year old check up. We have had concerns that maybe he had ADD so my husband ask the Doctor, who advised that they can not diagnosis ADD but they can provide a referral. Well I reveive a bill from the Doctor's office advsing that I was responsible for my deductible since mental health is not covered as a routine visit under the insurance. The Doctor did not diagnsis my son so how can you bill this I asked. This is the second time this has happen to me and I am currently looking for a new Doctor which is a shame because the Doctors are great there. I attempted to speak with the staff in the billing department, but I could not get anything but the same response over and over and over again!!!!

1
★☆☆☆☆

I hate this Doctor's office! I have been taking my 3 kids here since 06. At first everything was great, the staff was rude some of the times but lately each time I go I am extremely fraustrated! The last visit did me in. My youngest son when in for his 4 year old check up. We have had concerns that maybe he had ADD so my husband ask the Doctor, who advised that they can not diagnosis ADD but they can provide a referral. Well I reveive a bill from the Doctor's office advsing that I was responsible for my deductible since mental health is not covered as a routine visit under the insurance. The Doctor did not diagnsis my son so how can you bill this I asked. This is the second time this has happen to me and I am currently looking for a new Doctor which is a shame because the Doctors are great there. I attempted to speak with the staff in the billing department, but I could not get anything but the same response over and over and over again!!!!

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1 out of 2 people found this review helpful.

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Have been going to this office since 2003 at first it was great but within the last year have had nothing but problems. They let my daughter go for three months with a uti because the medication they were giving her did not work and would not give me a referral to a specialist. My son has had inventigo for the past two months and refused to give me a pescription for the cream, would only give me the antibotic so he still has it. They have also billed me for servies not rendered. Needless to say I have switched pediatricians.

1
★☆☆☆☆

Have been going to this office since 2003 at first it was great but within the last year have had nothing but problems. They let my daughter go for three months with a uti because the medication they were giving her did not work and would not give me a referral to a specialist. My son has had inventigo for the past two months and refused to give me a pescription for the cream, would only give me the antibotic so he still has it. They have also billed me for servies not rendered. Needless to say I have switched pediatricians.

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1 out of 2 people found this review helpful.

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Hmmm...well..we are considered new patients to this practice and so far I am ok with them. i am not overwhelmed by anything amazing but not disapointed either. Sure the wait can suck but things happen and as we enter cold and flu season it will get worse. You have to bring your patience with to the dr's office. We have seen two different docs here so far and that was ok just because they were not well child checks. When my kid is sick, you get whoever is available..that is usually how it works at any practice. The front desk staff has been ok with us. I have a son with chronic asthma and so we have been at the dr a lot in the past. I am used to asking for what I want and then demanding it if I have to because we are usually at a military treatment facility.
Pros - Accurate so far
Cons - Just ok service...nothing to make you highly recommend them to anyone.

3
★★★☆☆

Hmmm...well..we are considered new patients to this practice and so far I am ok with them. i am not overwhelmed by anything amazing but not disapointed either. Sure the wait can suck but things happen and as we enter cold and flu season it will get worse. You have to bring your patience with to the dr's office. We have seen two different docs here so far and that was ok just because they were not well child checks. When my kid is sick, you get whoever is available..that is usually how it works at any practice. The front desk staff has been ok with us. I have a son with chronic asthma and so we have been at the dr a lot in the past. I am used to asking for what I want and then demanding it if I have to because we are usually at a military treatment facility.
Pros - Accurate so far
Cons - Just ok service...nothing to make you highly recommend them to anyone.

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1 out of 1 people found this review helpful.

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I agree w/most of the posts.The Doctors are AWESOME!! My kids LOVE Dr. Secur! Dr. Hoff is awesome as well. The office staff OMG!! Very rude, unprofessional. They have frustrated me to no end.Each year,my oldest needs to have a med check for his ADHD.They schedule the appts for the last appt of the day which is fine. They give you an appt time, (I usually show up abt 15 min.early) but they make you sit & wait for an hour and a half atleast! What they show and have written down for the appt time is not what they tell you on the phone.So, when you question why you are still waiting, they say well, your appt wasn't until so and so time.I was so angry. I was shaking. I do not get that angry very often only abt once a year & its w/them. I told them this happens everytime.The office mgr spoke to me this time, she gave me her name and ext and told me to ask for her for the next appt. I wonder if the Doctors know their front office staff is so horrible? The doctors should be glad we don't hold their office staff against them.

3
★★★☆☆

I agree w/most of the posts.The Doctors are AWESOME!! My kids LOVE Dr. Secur! Dr. Hoff is awesome as well. The office staff OMG!! Very rude, unprofessional. They have frustrated me to no end.Each year,my oldest needs to have a med check for his ADHD.They schedule the appts for the last appt of the day which is fine. They give you an appt time, (I usually show up abt 15 min.early) but they make you sit & wait for an hour and a half atleast! What they show and have written down for the appt time is not what they tell you on the phone.So, when you question why you are still waiting, they say well, your appt wasn't until so and so time.I was so angry. I was shaking. I do not get that angry very often only abt once a year & its w/them. I told them this happens everytime.The office mgr spoke to me this time, she gave me her name and ext and told me to ask for her for the next appt. I wonder if the Doctors know their front office staff is so horrible? The doctors should be glad we don't hold their office staff against them.

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1 out of 1 people found this review helpful.

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I've been taking my now four children to Arrowhead Pediatrics ever since I met Dr. Berman with the birth of my third child. We moved out west and now go to the Sun City office. The only time I've had long waits is when I've come in last minute for a sick appointment. I did find there was always a longer wait for Dr. Berman and he was a little gruff at one visit with me :) over my schooling choices so I starting trying out others doctors and found several I really liked but we're absolutely ecstatic about Dr. Hoff. I can't stop singing her praises. I haven't had any problems with a rude or unfriendly staff. I did have a billing error and it was frustrating that I had to jump through hoops and prove that it Arrowhead was at fault. I've been to other offices and I would say wait times are comparable. Nothing compared to the waits I've experienced at several OBYGYN offices. I also appreciate that Arrowhead Pediatrics keeps current on medical issues such using antibiotics sparingly and letting fevers do their work. One tip, I always call well ahead for well child checkups and ask for slow times and if it's last minute, I let them schedule me with whoever is available and expect that I'll have a longer wait time. I also use their nurse advice line if I'm not sure if I should bring my sick/injured child in. I feel bad for the people who have had such bad experience here because every doctor I have seen has done a great job.

4
★★★★☆

I've been taking my now four children to Arrowhead Pediatrics ever since I met Dr. Berman with the birth of my third child. We moved out west and now go to the Sun City office. The only time I've had long waits is when I've come in last minute for a sick appointment. I did find there was always a longer wait for Dr. Berman and he was a little gruff at one visit with me :) over my schooling choices so I starting trying out others doctors and found several I really liked but we're absolutely ecstatic about Dr. Hoff. I can't stop singing her praises. I haven't had any problems with a rude or unfriendly staff. I did have a billing error and it was frustrating that I had to jump through hoops and prove that it Arrowhead was at fault. I've been to other offices and I would say wait times are comparable. Nothing compared to the waits I've experienced at several OBYGYN offices. I also appreciate that Arrowhead Pediatrics keeps current on medical issues such using antibiotics sparingly and letting fevers do their work. One tip, I always call well ahead for well child checkups and ask for slow times and if it's last minute, I let them schedule me with whoever is available and expect that I'll have a longer wait time. I also use their nurse advice line if I'm not sure if I should bring my sick/injured child in. I feel bad for the people who have had such bad experience here because every doctor I have seen has done a great job.

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1 out of 1 people found this review helpful.

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Well I have been going to this office for seven years now and just read these comments. You are right the office staff does need to be a bit more polite. For the most part they are ok though. I understand they are a very busy office with many doctors. When you call they usually ask if there is a preference to which dr - I always choose Dr. Secur. He is a great man. He is always sure to talk to all your children even if you are only there for one. He is polite, kind and listens to your concerns. People should not get frustrated if you have to wait for your appt with him. Just think this Dr is really listening and that takes time. No matter which dr you see always pick the same one things will be much easier. I did notice for a sick visit you get whoever is available. Some of the other docs have differing views and you here different advice from each one - each time.

3
★★★☆☆

Well I have been going to this office for seven years now and just read these comments. You are right the office staff does need to be a bit more polite. For the most part they are ok though. I understand they are a very busy office with many doctors. When you call they usually ask if there is a preference to which dr - I always choose Dr. Secur. He is a great man. He is always sure to talk to all your children even if you are only there for one. He is polite, kind and listens to your concerns. People should not get frustrated if you have to wait for your appt with him. Just think this Dr is really listening and that takes time. No matter which dr you see always pick the same one things will be much easier. I did notice for a sick visit you get whoever is available. Some of the other docs have differing views and you here different advice from each one - each time.

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1 out of 1 people found this review helpful.

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I love Dr. Hoff, but hate the staff in the office.

Dr. Hoff gives my kids amazing care and that's why we still go there. She really takes time to talk to parents and listens/plays with the kids during well checks. She's really an excellent doctor. She even came to see my son in the hospital when he was born - she was awesome there too. I have never ever felt rushed by her or the MA (Nancy, I think) that works for her.

I am still waiting for a glimmer of competence in the office staff though. They are morons - got my son's insurance numbers mixed up and accidentally billed the insurance for a circ under my husband's ID number, yeah, they didn't really wanna pay for that!

4
★★★★☆

I love Dr. Hoff, but hate the staff in the office.

Dr. Hoff gives my kids amazing care and that's why we still go there. She really takes time to talk to parents and listens/plays with the kids during well checks. She's really an excellent doctor. She even came to see my son in the hospital when he was born - she was awesome there too. I have never ever felt rushed by her or the MA (Nancy, I think) that works for her.

I am still waiting for a glimmer of competence in the office staff though. They are morons - got my son's insurance numbers mixed up and accidentally billed the insurance for a circ under my husband's ID number, yeah, they didn't really wanna pay for that!

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1 out of 1 people found this review helpful.

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I have been taking both of my children to this office since we moved to the area in 03, since then they have both seen so many of the providers, we have never had the same one which I really dislike about this place. The front office is really rude, and both of my kids were really sick at the same time and were taken in, but told they had just a common cold and to come back if it didn't get better in a week, well turns out my son had strep throat and a horrible cough that lasted 2 months long, and my daughter had sever bronchitis and strep throat. I do not like any of the service that I have had with this place, since all of this wrong diagnosis I have pulled both out and have taken them to my family doctor who is wonderful. I would not recommend this place to anyone who is looking for a great pediatrician or good service.

1
★☆☆☆☆

I have been taking both of my children to this office since we moved to the area in 03, since then they have both seen so many of the providers, we have never had the same one which I really dislike about this place. The front office is really rude, and both of my kids were really sick at the same time and were taken in, but told they had just a common cold and to come back if it didn't get better in a week, well turns out my son had strep throat and a horrible cough that lasted 2 months long, and my daughter had sever bronchitis and strep throat. I do not like any of the service that I have had with this place, since all of this wrong diagnosis I have pulled both out and have taken them to my family doctor who is wonderful. I would not recommend this place to anyone who is looking for a great pediatrician or good service.

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1 out of 2 people found this review helpful.

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We just recently moved here and have been looking for a good pediatrician. I took my daughter on a friday and they worked us in for being a new patient. I thought the nurse and the PA were Great but the front office check in girl needs to learn some customer service skills. I have worked for a Pediatric office and would never think of not aknowledging people when the walk up to the front counter. Over all I liked the office and hope to continue to bring my children to this office.

3
★★★☆☆

We just recently moved here and have been looking for a good pediatrician. I took my daughter on a friday and they worked us in for being a new patient. I thought the nurse and the PA were Great but the front office check in girl needs to learn some customer service skills. I have worked for a Pediatric office and would never think of not aknowledging people when the walk up to the front counter. Over all I liked the office and hope to continue to bring my children to this office.

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I recently moved to the area and decided to use this place on a recommendation from my doctor for when my baby was born. She is about a week and a half old, and I have been disgusted with three of their doctors as well as their policies. In the hospital, the doctor lectured me on random pieces of advice without letting me get a word in edgewise. What if I had questions? I was supposed to go in for a two-day check-up (who does that?? Usually it's a week), but since the front office is so unaccommodating for appointments, I had to go in the DAY AFTER I came home from the hospital. The PA I saw then was a little concerned about my baby's weight loss so I had to come back in two days later. The doctor that I saw at that appointment was curt and wanted me to go out an get a breast pump (which I have no other use for) to measure how much milk I am making even though my daughter gained back 7oz. in the two days! There are too many doctors, each with some entirely different hoop for patients to jump through. I want to see one doctor who can get to know my children. The rest of the staff is rude and the waits are long. I am not at all impressed with this place and refuse to go back.

1
★☆☆☆☆

I recently moved to the area and decided to use this place on a recommendation from my doctor for when my baby was born. She is about a week and a half old, and I have been disgusted with three of their doctors as well as their policies. In the hospital, the doctor lectured me on random pieces of advice without letting me get a word in edgewise. What if I had questions? I was supposed to go in for a two-day check-up (who does that?? Usually it's a week), but since the front office is so unaccommodating for appointments, I had to go in the DAY AFTER I came home from the hospital. The PA I saw then was a little concerned about my baby's weight loss so I had to come back in two days later. The doctor that I saw at that appointment was curt and wanted me to go out an get a breast pump (which I have no other use for) to measure how much milk I am making even though my daughter gained back 7oz. in the two days! There are too many doctors, each with some entirely different hoop for patients to jump through. I want to see one doctor who can get to know my children. The rest of the staff is rude and the waits are long. I am not at all impressed with this place and refuse to go back.

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1 out of 1 people found this review helpful.

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Well I have taken my daughter here since she was born. It was the only office nearby that accepted my insurance at the time. My two older sons I continued to go to our other doctor since it was generally only a yearly check up. Well my son had a head injury at school and was having signs of a something being wrong so I called this office since it was closer, well after talking to the nurse and her telling me I needed to bring him in right away, I was told by the scheduling person that they didn't have time for him since he was a new patient. How that even makes sense I'm not sure. They have all our information on file, it's only adding another member. I decided I would not go there anymore. Well today I call because my daughter is sick and figured it will be easier since they have all our information, but they cant see her because they are closing early(10am) for the holiday weekend!!

1
★☆☆☆☆

Well I have taken my daughter here since she was born. It was the only office nearby that accepted my insurance at the time. My two older sons I continued to go to our other doctor since it was generally only a yearly check up. Well my son had a head injury at school and was having signs of a something being wrong so I called this office since it was closer, well after talking to the nurse and her telling me I needed to bring him in right away, I was told by the scheduling person that they didn't have time for him since he was a new patient. How that even makes sense I'm not sure. They have all our information on file, it's only adding another member. I decided I would not go there anymore. Well today I call because my daughter is sick and figured it will be easier since they have all our information, but they cant see her because they are closing early(10am) for the holiday weekend!!

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1 out of 1 people found this review helpful.

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I love the pediatricians - and over the last three years I've seen most of them. Dr. Secur is a wonderful pediatrician. Unfortunately, the pros of Arrowhead Pediatrics are far overshadowed by the cons. The cons have nothing to do with the physicians and everything to do with the front office. (1) The front office continually lost our insurance/information forms for both kids. Almost every time we came in, we had to fill out new, long drawn out forms. They were the same forms - with the same information. We did this no less than 5-6 times. For those of you with toddlers and infants, you know that filling out duplicate forms while trying to manage sick kids is a nightmare. (2) Although we provided our updated insurance cards several times, they still sent inaccurate and outdated information to their centralized billing department - not just once - but all the time. This has caused billing issues and now they're on the brink of sending me to collections because of their own incompetence. (3) They refused to see my son for his 12 month checkup until the billing situation is resolved. I had to spend 3 hours researching to prove to them that 70% of the balance is due to the incompetence of their office staff. My son still hasn't gotten his checkup. What if this was a semi-urgent situation? It's now affecting my child's health care and I cannot stand for that. Front office staffs routinely change and it's a high-turnover job, so maybe I'm being unfair to those who currently hold the front office jobs. We haven't been there in a few months. However, almost every experience with the front office staff over the last year has been a frustrating one. I'm sad to have to leave a great physician like Dr. Secur but I just can't handle the frustrations with the front office staff anymore. I'll be transferring both kids to a new pediatrician this month. I'm glad to see that from other posts that I'm not the only one who has had issues with the front office.

1
★☆☆☆☆

I love the pediatricians - and over the last three years I've seen most of them. Dr. Secur is a wonderful pediatrician. Unfortunately, the pros of Arrowhead Pediatrics are far overshadowed by the cons. The cons have nothing to do with the physicians and everything to do with the front office. (1) The front office continually lost our insurance/information forms for both kids. Almost every time we came in, we had to fill out new, long drawn out forms. They were the same forms - with the same information. We did this no less than 5-6 times. For those of you with toddlers and infants, you know that filling out duplicate forms while trying to manage sick kids is a nightmare. (2) Although we provided our updated insurance cards several times, they still sent inaccurate and outdated information to their centralized billing department - not just once - but all the time. This has caused billing issues and now they're on the brink of sending me to collections because of their own incompetence. (3) They refused to see my son for his 12 month checkup until the billing situation is resolved. I had to spend 3 hours researching to prove to them that 70% of the balance is due to the incompetence of their office staff. My son still hasn't gotten his checkup. What if this was a semi-urgent situation? It's now affecting my child's health care and I cannot stand for that. Front office staffs routinely change and it's a high-turnover job, so maybe I'm being unfair to those who currently hold the front office jobs. We haven't been there in a few months. However, almost every experience with the front office staff over the last year has been a frustrating one. I'm sad to have to leave a great physician like Dr. Secur but I just can't handle the frustrations with the front office staff anymore. I'll be transferring both kids to a new pediatrician this month. I'm glad to see that from other posts that I'm not the only one who has had issues with the front office.

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1 out of 1 people found this review helpful.

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I had a recent visit to Arrowhead Pediatrics in Sun City West/ Surprise... I had a horrible experience just a few months earlier... and this time was amazingly different. My daughter had a visit with Dr. Secaur and he is fantastic. He addressed everything to my daughter, and gave me helpful advice regarding a few different things.The front office girls were wonderful, pleasant and helpful. I would definitely recommend this office to all of my friends... and ask that everyone who had difficulties with them in the past to give them a second chance.

5
★★★★★

I had a recent visit to Arrowhead Pediatrics in Sun City West/ Surprise... I had a horrible experience just a few months earlier... and this time was amazingly different. My daughter had a visit with Dr. Secaur and he is fantastic. He addressed everything to my daughter, and gave me helpful advice regarding a few different things.The front office girls were wonderful, pleasant and helpful. I would definitely recommend this office to all of my friends... and ask that everyone who had difficulties with them in the past to give them a second chance.

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This is by far the worst doctors office I have ever been to. I couldn't find it, there is no markings for Pediatrics, I drove around lost for 20 minutes and had to pull over and call. Then, a huge cockroach on the floor belly up right when I walked in the door. There are NO restrooms or garbage can in the waiting area, the girls at the front desk are rude!!! They act as though you are a complete bother to them, when you can finally get them to acknowledge you. The wait time wasn't as bad as others but was still more than 30 min. The "sick" area and "well" areas aren't marked very well, it was confusing. The wall murals are very nice though. Once you get in to get seen it goes quickly and the doctors are friendly. Not a clean place!! Ew!!

PROS: It's close to my home
CONS: Everything you could imagine!

1
★☆☆☆☆

This is by far the worst doctors office I have ever been to. I couldn't find it, there is no markings for Pediatrics, I drove around lost for 20 minutes and had to pull over and call. Then, a huge cockroach on the floor belly up right when I walked in the door. There are NO restrooms or garbage can in the waiting area, the girls at the front desk are rude!!! They act as though you are a complete bother to them, when you can finally get them to acknowledge you. The wait time wasn't as bad as others but was still more than 30 min. The "sick" area and "well" areas aren't marked very well, it was confusing. The wall murals are very nice though. Once you get in to get seen it goes quickly and the doctors are friendly. Not a clean place!! Ew!!

PROS: It's close to my home
CONS: Everything you could imagine!

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1 out of 1 people found this review helpful.

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We have been going to Arrowhead Pediatrics for about four years now. The doctors are knowledgeable and the front desk staff is usually friendly, there are several ladies that are rather rude, but the regulars are friendly. The only downfall is that many times you have a long wait. Overall we are happy with this clinic.

4
★★★★☆

We have been going to Arrowhead Pediatrics for about four years now. The doctors are knowledgeable and the front desk staff is usually friendly, there are several ladies that are rather rude, but the regulars are friendly. The only downfall is that many times you have a long wait. Overall we are happy with this clinic.

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Unfortunately, this is the only pediatrician, so we are forced to take our son here. I have never been to the office when I did not have to wait 45 minutes past our scheduled appointment. Then once we are called back, it is at least another 20 minutes before the doctor comes into the room. However, after the almost unbearable wait, most of the doctors are great.

3
★★★☆☆

Unfortunately, this is the only pediatrician, so we are forced to take our son here. I have never been to the office when I did not have to wait 45 minutes past our scheduled appointment. Then once we are called back, it is at least another 20 minutes before the doctor comes into the room. However, after the almost unbearable wait, most of the doctors are great.

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My children go to Arrowhead Pediatrics because I really like their primary care doctor. The only issue I have is that they have so many different doctors that if one of my children is sick, they see someone different every time. I am the mother of a preemie, so I am very much about comfort when it comes to doctors and this made me very uncomfortable. They can't get to know their doctor, if they only see him for well check-ups.

PROS: Clean office
CONS: Office staff a little rude

3
★★★☆☆

My children go to Arrowhead Pediatrics because I really like their primary care doctor. The only issue I have is that they have so many different doctors that if one of my children is sick, they see someone different every time. I am the mother of a preemie, so I am very much about comfort when it comes to doctors and this made me very uncomfortable. They can't get to know their doctor, if they only see him for well check-ups.

PROS: Clean office
CONS: Office staff a little rude

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This office is really nice and clean. They have a lot of toys and a really nice waiting area for you and the kids to wait. They have a seperate well and sick area to keep the kids seperate. However the staff and doctors are not as nice as the office. I am sure they provide good care but I did not like the feeling I got from them. I felt like I was hurried and they did not give me the time to ask all the questions I had about my child and their care. I got the feeling that they were in a hurry and annoyed with the questions I was asking so I do not go to this office anymore.

3
★★★☆☆

This office is really nice and clean. They have a lot of toys and a really nice waiting area for you and the kids to wait. They have a seperate well and sick area to keep the kids seperate. However the staff and doctors are not as nice as the office. I am sure they provide good care but I did not like the feeling I got from them. I felt like I was hurried and they did not give me the time to ask all the questions I had about my child and their care. I got the feeling that they were in a hurry and annoyed with the questions I was asking so I do not go to this office anymore.

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