Little Cottonwoods Apartments

★☆☆☆☆
  • 1820 E Bell De Mar Dr

    Tempe, AZ 85283

    Map & Directions
  • 480-642-3300

About Little Cottonwoods Apartments

Hours
Sun 12pm-5pm, Mon-Fri 9am-6pm, Sat 10am-5pm

Real Estate

Real Estate
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DO NOT rent from this apartment complex unless you are ok with:
1)Losing your ??refundable? security deposit no matter what.
2)Dealing with extra move-out charges.

For 3.5 years I rented from Little Cottonwoods. The first part of that time I spent with my brother and a friend of mine in a 3-bedroom. The second part of that I spent with my wife after we got married in a 2-bedroom. We paid our rent on time every month. They never had a noise complaint or any complaint. for that matter, about us. We were the model tenants that any landlord would want.

When my brother and friend moved out in January 2011, all was fine. No issues. No ??charges.? Nothing like that. Now think about that, 2 guys, which had been 3, living together and no ??cleaning charges? of any sort. If they don??t get ??cleaning charges? then surely a husband and wife won??t, especially when that wife used to have her own part-time cleaning business.

At some point between 2011 and 2012 there appeared to be some staffing changes and new management came in. You can even look at the reviews for Little Cottonwoods on apartmentratings.com. In 2012, they have had 6 bad reviews out of 9 total reviews. Many of them for the same reason: Move-out ??charges.?

Fast forward to November 2012. My wife and I moved out because we bought a house. We gave the proper 60-day notice and moved out at the appropriate time. So it was to our surprise when we received a bill in the mail from Little Cottonwoods for 3 gallons of paint, and ??cleaning? charges because the carpets and stove were ??dirty.? That??s seriously the only explanation we got.

My wife and I sent a letter disputing the charges. Here is a segment where we offer our explanation:

1.3 Gallons of Paint: Before we moved out, we asked several times about painting back our apartment to ensure that it was done correctly. After choosing the option to paint it ourselves, My wife called the office and spoke to a woman in the office who said the paint would be available for us on Saturday, November 10, 2012. It would cost $9.00 for the gallon of paint

My wife went to pick up the paint, and it was not there. The man at the desk said that he would try to find a maintenance guy to look into this. She proceeded up to the apartment to clean it thoroughly. After approximately 2 hours, she still did not receive the paint.

At this point, she inquired again about the paint. After another 30 minutes, the Maintenance Manager brought the paint up to my wife. Upon seeing the apartment he said that the paint he brought up did not match the paint for our apartment. He did not have the right one. He then said that my wife should just paint it with the paint he brought up because they would likely paint the whole apartment that color anyway. My wife proceeded as directed.

We acknowledge that we owe for one gallon of paint, the amount of paint we initially reserved and the amount needed to paint over the area that we had painted in the apartment. But, we are disputing the charges for the other two gallons, which was likely used to paint the rest of the apartment.

2.Carpet Cleaning: This is a charge that we do not understand. When the Maintenance Manager brought the paint to my wife on November 10, 2012, she asked him about the carpet. He said that it looked great and normally it??s removed, but in this circumstance it would be kept. My wife then asked if there was anything else she should do with it. He said no and that it looked great.

We don??t understand these charges. The carpet was in great condition and had nothing outside of normal wear and tear. For that reason, we are disputing this charge.

3.Other Cleaning: Finally, we are disputing the other cleaning charges for the stove, tubs, and toilets. Again these items were all cleaned and there was nothing outside of normal wear and tear. My wife spent at least two hours scrubbing these items with my sister while they waited for the paint.

We know we??re not alone in getting these ??charges?. The good news for us is that we didn??t have a security deposit like most of the former tenants who lost theirs. The problem for us is principle and the fact that we don??t want our credit affected. We just want to move on. Is that too much to ask for good, loyal tenants, who played by the rules and paid on time every month? Apparently, for Little Cottonwoods, it is. Do not rent from here.

One final note, I have a family member who works for the local media in Phoenix. We are working on getting a local news station to investigate our ??charges? and those of a few other former tenants.

1
★☆☆☆☆

DO NOT rent from this apartment complex unless you are ok with:
1)Losing your ??refundable? security deposit no matter what.
2)Dealing with extra move-out charges.

For 3.5 years I rented from Little Cottonwoods. The first part of that time I spent with my brother and a friend of mine in a 3-bedroom. The second part of that I spent with my wife after we got married in a 2-bedroom. We paid our rent on time every month. They never had a noise complaint or any complaint. for that matter, about us. We were the model tenants that any landlord would want.

When my brother and friend moved out in January 2011, all was fine. No issues. No ??charges.? Nothing like that. Now think about that, 2 guys, which had been 3, living together and no ??cleaning charges? of any sort. If they don??t get ??cleaning charges? then surely a husband and wife won??t, especially when that wife used to have her own part-time cleaning business.

At some point between 2011 and 2012 there appeared to be some staffing changes and new management came in. You can even look at the reviews for Little Cottonwoods on apartmentratings.com. In 2012, they have had 6 bad reviews out of 9 total reviews. Many of them for the same reason: Move-out ??charges.?

Fast forward to November 2012. My wife and I moved out because we bought a house. We gave the proper 60-day notice and moved out at the appropriate time. So it was to our surprise when we received a bill in the mail from Little Cottonwoods for 3 gallons of paint, and ??cleaning? charges because the carpets and stove were ??dirty.? That??s seriously the only explanation we got.

My wife and I sent a letter disputing the charges. Here is a segment where we offer our explanation:

1.3 Gallons of Paint: Before we moved out, we asked several times about painting back our apartment to ensure that it was done correctly. After choosing the option to paint it ourselves, My wife called the office and spoke to a woman in the office who said the paint would be available for us on Saturday, November 10, 2012. It would cost $9.00 for the gallon of paint

My wife went to pick up the paint, and it was not there. The man at the desk said that he would try to find a maintenance guy to look into this. She proceeded up to the apartment to clean it thoroughly. After approximately 2 hours, she still did not receive the paint.

At this point, she inquired again about the paint. After another 30 minutes, the Maintenance Manager brought the paint up to my wife. Upon seeing the apartment he said that the paint he brought up did not match the paint for our apartment. He did not have the right one. He then said that my wife should just paint it with the paint he brought up because they would likely paint the whole apartment that color anyway. My wife proceeded as directed.

We acknowledge that we owe for one gallon of paint, the amount of paint we initially reserved and the amount needed to paint over the area that we had painted in the apartment. But, we are disputing the charges for the other two gallons, which was likely used to paint the rest of the apartment.

2.Carpet Cleaning: This is a charge that we do not understand. When the Maintenance Manager brought the paint to my wife on November 10, 2012, she asked him about the carpet. He said that it looked great and normally it??s removed, but in this circumstance it would be kept. My wife then asked if there was anything else she should do with it. He said no and that it looked great.

We don??t understand these charges. The carpet was in great condition and had nothing outside of normal wear and tear. For that reason, we are disputing this charge.

3.Other Cleaning: Finally, we are disputing the other cleaning charges for the stove, tubs, and toilets. Again these items were all cleaned and there was nothing outside of normal wear and tear. My wife spent at least two hours scrubbing these items with my sister while they waited for the paint.

We know we??re not alone in getting these ??charges?. The good news for us is that we didn??t have a security deposit like most of the former tenants who lost theirs. The problem for us is principle and the fact that we don??t want our credit affected. We just want to move on. Is that too much to ask for good, loyal tenants, who played by the rules and paid on time every month? Apparently, for Little Cottonwoods, it is. Do not rent from here.

One final note, I have a family member who works for the local media in Phoenix. We are working on getting a local news station to investigate our ??charges? and those of a few other former tenants.

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I moved into the Little Cottonwoods Feb 2012. I was in the apartment for less than 2 months because the house I purchased closed early. I left this apartment spotless. I was charged for a carpet cleaning of over $300 because of ""severe pet stains"". I did not have a pet and the carpet when I left did not have any pet stains nor was the carpet ""dirty"". Needless to say I was sure a mistake had been made. I went to see management and I was told that if the carpet cleaning company said there were pet stains then I was guilty of having a pet. I am furious that they can get by with making these kind of unfounded charges with no recourse for me. After researching my options I found that these kind of bogus charges happen frequently apartment renters and short of filing a small claims case (which I am looking into) there is not much one can do.

0
★☆☆☆☆

I moved into the Little Cottonwoods Feb 2012. I was in the apartment for less than 2 months because the house I purchased closed early. I left this apartment spotless. I was charged for a carpet cleaning of over $300 because of ""severe pet stains"". I did not have a pet and the carpet when I left did not have any pet stains nor was the carpet ""dirty"". Needless to say I was sure a mistake had been made. I went to see management and I was told that if the carpet cleaning company said there were pet stains then I was guilty of having a pet. I am furious that they can get by with making these kind of unfounded charges with no recourse for me. After researching my options I found that these kind of bogus charges happen frequently apartment renters and short of filing a small claims case (which I am looking into) there is not much one can do.

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I cannot believe how much I dislike the service provided here at my apartment complex! I cannot wait to move out and live somewhere more pleasant!\r\n\r\nUpon move in, I was walking to my garage early in the morning for work (it was still dark out) only to find the 5 surrounding lights out, I did make it to my car, thankfully and called the office immediately to request a repair on these lights!! 6 months later and guess what?? No repair!! I have since bought pepper spray and cannot park in my garage, which is ok as my neighbor that I share the garage with spray paints and sands in there anyways, causes a huge mess and damage to my vehicle.\r\n\r\nI chose apt living over renting or purchasing a home because I am a single women in my early 30's and did want to have the burden of yard work, pool maint, etc. Well, another mistake, the hot tub NEVER works, either the heater is broken or the bubbles on a weekly basis. There is dog poop EVERYWHERE!! It's pet friendly (which is awesome) except nobody picks up after their pets and your expected to pay $35 rent per pet. Well seems to me they should be using all that ""pet rent"" to clean up the poop everywhere!! \r\n\r\nThese apartments are OLD, however, that does give them some character, which I love! They offered an option to rennovate a portion of my apartment for an additional $75 per month. Now don't get me wrong it does look much better, however, the appliances are cheap and break all the time, the cabinet handles fall off and while rennovating my apartment they managed to leave my entire apartment open doors windows, etc all night with all my belongings inside!! Thankfully the neighbors are great!! Although after rennovations maint felt they could come and go for several weeks after to do ""touch up"" work without notifying me of entry during any of these visits. Only to arrive home one evening and find my front door unlocked, yet again!!\r\n\r\nThe final straw on this place was the maint team was once again entering my apt for their ""routine maint"" on my air cond (required by them, not opptional). I walk into my apartment and it is like an ice chest!! 70 degrees blowing cold air, I look at my therm and notice it is also 70' which indicates that this air has been blowing ALL DAY!!!!! Who is going to pay for this?? I contact the office and their answer was once again, ""Oh sorry"" we'll make sure they don't do that to anyone else. \r\n\r\nGood Bye and Good Riddence!! I have lived in 6 different Equity Residential properties acrs the country, this one was by far the worst maintained and the biggest dump!! There are not even base boards!!!!!!

0
★☆☆☆☆

I cannot believe how much I dislike the service provided here at my apartment complex! I cannot wait to move out and live somewhere more pleasant!\r\n\r\nUpon move in, I was walking to my garage early in the morning for work (it was still dark out) only to find the 5 surrounding lights out, I did make it to my car, thankfully and called the office immediately to request a repair on these lights!! 6 months later and guess what?? No repair!! I have since bought pepper spray and cannot park in my garage, which is ok as my neighbor that I share the garage with spray paints and sands in there anyways, causes a huge mess and damage to my vehicle.\r\n\r\nI chose apt living over renting or purchasing a home because I am a single women in my early 30's and did want to have the burden of yard work, pool maint, etc. Well, another mistake, the hot tub NEVER works, either the heater is broken or the bubbles on a weekly basis. There is dog poop EVERYWHERE!! It's pet friendly (which is awesome) except nobody picks up after their pets and your expected to pay $35 rent per pet. Well seems to me they should be using all that ""pet rent"" to clean up the poop everywhere!! \r\n\r\nThese apartments are OLD, however, that does give them some character, which I love! They offered an option to rennovate a portion of my apartment for an additional $75 per month. Now don't get me wrong it does look much better, however, the appliances are cheap and break all the time, the cabinet handles fall off and while rennovating my apartment they managed to leave my entire apartment open doors windows, etc all night with all my belongings inside!! Thankfully the neighbors are great!! Although after rennovations maint felt they could come and go for several weeks after to do ""touch up"" work without notifying me of entry during any of these visits. Only to arrive home one evening and find my front door unlocked, yet again!!\r\n\r\nThe final straw on this place was the maint team was once again entering my apt for their ""routine maint"" on my air cond (required by them, not opptional). I walk into my apartment and it is like an ice chest!! 70 degrees blowing cold air, I look at my therm and notice it is also 70' which indicates that this air has been blowing ALL DAY!!!!! Who is going to pay for this?? I contact the office and their answer was once again, ""Oh sorry"" we'll make sure they don't do that to anyone else. \r\n\r\nGood Bye and Good Riddence!! I have lived in 6 different Equity Residential properties acrs the country, this one was by far the worst maintained and the biggest dump!! There are not even base boards!!!!!!

.

My dog has been attacked twice since I have been here. Owners do not have their dogs on a lease or leave their doors open. Trash and furniture on front door balconies. Kids hitting cars with bicycles and management says it is not responsible where ""you park"". Not worth the heartache, loss of sleep or damage to personal property.

0
★☆☆☆☆

My dog has been attacked twice since I have been here. Owners do not have their dogs on a lease or leave their doors open. Trash and furniture on front door balconies. Kids hitting cars with bicycles and management says it is not responsible where ""you park"". Not worth the heartache, loss of sleep or damage to personal property.

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problems such as\r\n\r\n- old apartments\r\n\r\n- any fix is done temprarly, just to get you by such as in effecient AC units, which means the damn thing can run for hours to cool the apartment, you pay the electrical bill. As long as it works, they don't care.\r\n\r\n- they pretend to send notices to remind you of your rent, all of a sudden they stop notices so they charge you rediculous amounts of late payments\r\n\r\n- late payment notices are purposly late to collect more late payments\r\n\r\n- new management, not friendly at all\r\n\r\n- not energy effecient at all!!!! \r\n\r\n- insect infestation in the summer, they have a full time company in the summer and it's not even working\r\n\r\n- no baseboards

0
★☆☆☆☆

problems such as\r\n\r\n- old apartments\r\n\r\n- any fix is done temprarly, just to get you by such as in effecient AC units, which means the damn thing can run for hours to cool the apartment, you pay the electrical bill. As long as it works, they don't care.\r\n\r\n- they pretend to send notices to remind you of your rent, all of a sudden they stop notices so they charge you rediculous amounts of late payments\r\n\r\n- late payment notices are purposly late to collect more late payments\r\n\r\n- new management, not friendly at all\r\n\r\n- not energy effecient at all!!!! \r\n\r\n- insect infestation in the summer, they have a full time company in the summer and it's not even working\r\n\r\n- no baseboards

Pros: location

Cons: old, insect infestation, not good management and practices, too many motorcycles who are very loud

 

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