Great staff, Great Drs. I have an elderly Chihuahua with multiple health issues. They are great at discussing all the pros and cons with me and helping me make the best decision for my pet. I can't imagine going anywhere else. Some times it is just the little things, like the follow up phone call just to see how things are doing and to make sure I am not running out of meds that make a world of difference.
Over priced medical care for your pets! Not only does mullar nickle & dime you for every service the staff - receptionist are very RUDE ! They don't care about your pets care only the transaction for payment ! They are the highest pharmacy in town and my pet was being over medicated . I had to take to UCD and was giving a proper level of meds and much more pleasant experciance . The vet is a joke and need training in pet care , kindness and your pets best interest ! I would stay away unless you have money to burn and like people back talking you . The place needs a remodel and outdated facilaty and you would think with all the cash flow but I guess the staff are getting massages .
I've gone there twice, for urgent care for my cats when my regular vet couldn't see them. The vet care seems good, but the reception staff is terrible. Today I went to pick up my cat and was told I owed an additional $175 (over the $735 I had already paid). When I asked what it was for, the woman disappeared into the back room to supposedly talk to her boss. I was left standing at the reception desk for more than a half hour with absolutely no explanation of what was going on or how much longer it was going to take. Eventually I began to demand information, but it ultimately took 45 minutes and me pitching a fit before I finally got an "explanation" that the bill was a mistake, and I was finally given my cat. I will never go there again.
My sweet boston was diagnosed with and ultimately had to be put to sleep because of a rare aggressive form of heart cancer. All of the staff at Mueller was extremely professional and caring during this incredibly difficult time. Dr. Rabinowitz was with me as I held my baby and said goodbye and she was so compassionate and supportive. I have taken all of my pets to them for the last 10 years even when I moved and it was a commute to do so. They are more expensive but truly worth it.
I was happy to take my first puppy to Mueller 4 1/2 years ago. Then again, my puppy was healthy so there wasn't much need for in-depth services. I admit the 24/7 availability is a plus for this hospital. And I do like Dr. Rabinowitz as she is WONDERFUL with animals - but this is where my praises end. I've met with a few vets who were either too pompous to "really listen" to me and see my point of view re: vaccinations or had no idea about behavior where dogs are concerned and therefore kept eaching OVER my dogs head to try and calm her down. (Dog Behavior 101 dictates you never reach over a dogs head.) To add, they will do the basic cursory "visual" inspection when diagnosing dogs and seem hesitant to look further into the problem, unless I specifically direct them too. And yes, it is a revolving door of vets so it's hard to have a one on one relationship with them to the extent that I would recommend their services. If your pet isn't in need of emergency services in the middle of the night, I would definitely start looking elsewhere for a different vet.
I use to bring my dog here but I wouldn't bring my new dog anywhere near this facility. The staff is not sincerely nor helpful. The vets were a revolving door and I never saw the same vet twice. My dog contracted cancer and they never seem much interested in treating it.... I've since moved to a new place where everyone loves my dog and knows me AND my dog.
As a follow up to my 8/6/08 posting, I sent a certified/return receipt letter to the owner of the hospital requesting a refund of the difference between the quoted price of my visit and the price assessed. I have received a short note from the owner apologizing for the 'confusion' with the refund.
I took my Border Collie mix to this facility on Tuesday afternoon. She has been listless, off her food and can only walk about 20 feet without laying down. The vet came in, pressed around on her belly which is swollen, and then said he would work up an estimate. He was with my dog about five or six minutes. The estimate was around $560 for bloodwork and xrays. I told the tech who brought me the estimate that I would need to talk to my husband. I then asked if we could just do the bloodwork. She said she would talk to the vet. In less than a minute she came back and said I needed to do all of it. I was at the desk trying to pay for the office visit when she came back and said the doctor wanted to do the bloodwork immediately. It is now Wednesday night. I have called to get the results and was told the tests had not been returned. I was also told that the vet would call when he received them. I've been to vets many times and have never had to wait this long. I'm searching for another vet and will request that the tests be faxed to them...if they ever come in! Apparently this vet hospital is more interested in gettting a credit card than caring for my dog.
I have never before taken time to comment or review any type of service before. However, I feel so strongly about the way my dog and I were treated in this facility I felt it was only fair to warn anyone thinking of taking their pet there to not do so. It was a total lack of compassion for the animal or myself, as well as the most unrealistic bill I have ever had to pay. I am not a person who takes the time to go around complaining about services or people, but this was far and away the worst place I could have imagined to take our family pet.
I think their boarding facility is great! I always board my two dogs and one cat there with NO trouble. They actually love going to Mueller because of all the attention they get. But my dogs do not get stressed out at the kennels, and I do not need to medicate them while they are there.
You may have trouble boarding your two dogs if they stress themselves out and rub their faces constantly against the kennels causing their noses to bleed...and then when Mueller tries to call you to pick up your dogs as soon as possible because they are stressed and you don't answer or return the messages - you might have a problem. Maybe you shouldn't board your dogs anymore, and you should check out some home care services. I'm just sayin'.
0 out of 2 people found this review helpful.
I never board my babies at this place again.
The place for boarding was terrible condition....
Both of my dogs got injured noses WHEN I BOARD THEM...
When I came to pick them up, their noses were still shedding blood badly and it didn't seem like Mueller Pet Medical Center were taking care of my babies.
I took them to another vet immediately and they are ok now...
If you love your dog,I never recommend going there....
1 out of 2 people found this review helpful.
Over the past 30 years, Mueller's has provided competent care and first rate emergency services for our pets ... from guinea pigs to kittens and cats, large and small dogs. The veterinarians and staff are available to assist at any time of the day or night. The vets, 5 or 6 on staff, have a special way with animals and the receptionists, vet techs and other animal attendants are loving and caring. The facility is well run. Our animals (cats and dogs) have never objected to boarding at this facility.
Most recently, my elderly Chesapeake Bay Retriever has received first rate diagnostic and hands on medical care. Mueller's obtained a timely neuological consultation for another animal of ours.
1 out of 3 people found this review helpful.