Perfomance Haus

★★★☆☆
  • 34112 Pacific Coast Hwy A

    Dana Point, CA 92629

    Map & Directions
  • 949-493-3571

About Perfomance Haus

Hours
Mon-Sat 8am-5pm

Automotive

Automotive
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3.0 2
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While driving my Volvo around today I lost my brakes (car is vintage and brake fluid leaked out of wheel cylinder) and rolled into their shop. The mechanic had a horrible attitude telling me "we don't work on Volvo's" and walked away. I asked to purchase DOT 3 (refill the brake cylinder) and he sold me a container and walked away. Kep in my that I had already explained to him that the brakes went out and yet, he just didn't care. I attempted to removed the brake fluid cap and realized that I had the incorrect wrench in my trunk. I went inside where he was standing behind the counter and asked if I could borrow the wrench or if he could remove the top and his response was "I don't have time" with a scowl. The owner needs to send his frontline mechanics to customer service classes. This is one sure way to lose business. Luckily I found a shop right down the street who provided me with EXCELLENT customer service. They removed the top, filled the container and my brakes came back. I am taking my car back to them (DP Foreign Car Service) on Monday and will recommend them to family and friends. Haus on the other hand will never get any business from anyone I know. I would think twice about taking my car here.

1
★☆☆☆☆

While driving my Volvo around today I lost my brakes (car is vintage and brake fluid leaked out of wheel cylinder) and rolled into their shop. The mechanic had a horrible attitude telling me "we don't work on Volvo's" and walked away. I asked to purchase DOT 3 (refill the brake cylinder) and he sold me a container and walked away. Kep in my that I had already explained to him that the brakes went out and yet, he just didn't care. I attempted to removed the brake fluid cap and realized that I had the incorrect wrench in my trunk. I went inside where he was standing behind the counter and asked if I could borrow the wrench or if he could remove the top and his response was "I don't have time" with a scowl. The owner needs to send his frontline mechanics to customer service classes. This is one sure way to lose business. Luckily I found a shop right down the street who provided me with EXCELLENT customer service. They removed the top, filled the container and my brakes came back. I am taking my car back to them (DP Foreign Car Service) on Monday and will recommend them to family and friends. Haus on the other hand will never get any business from anyone I know. I would think twice about taking my car here.

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If you have a German car, this is the place to go! They have taken good care of our Volkswagen for years, and they are always honest and forthcoming about what is absolutely needed, and what isn't. This car has cost us a lot of money over the years, but we have saved a substantial amount by using Performance Haus! Highly recommended!

5
★★★★★

If you have a German car, this is the place to go! They have taken good care of our Volkswagen for years, and they are always honest and forthcoming about what is absolutely needed, and what isn't. This car has cost us a lot of money over the years, but we have saved a substantial amount by using Performance Haus! Highly recommended!

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