INFINITI Of Ontario

★★★★☆
  • 2192 Inland Empire Blvd

    Ontario, CA 91763

    Map & Directions
  • 909-625-8990

About INFINITI Of Ontario

Categories
  • Auto Dealers
  • Auto Parts & Accessories
  • Tires
  • Automotive Repair
Details
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
Hours
M-Sa 8:30am-9pm, Su 10am-8pm
Phones
  • Fax (909-625-4007)
Brands
  • INFINITI
Languages
  • AR
  • EN
  • ES
  • FA
  • JA
  • ZH

Automotive

Automotive
More choices in Ontario:
Resultset_next

Metro Nissan Of Montclair

9440 Autoplex St Montclair, CA

Resultset_next

MINI of Ontario

1251 Auto Center Drive Ontario, CA

3.8261 46
Hi! Sign in to let us know how INFINITI Of Ontario was?
Write a Review
.

Stay away from this dealership, the worst in the area. Amateur sales people and rude unprofessional managers. They have no integrity and can't be trusted. Infniti is a good brand but this place is bad for the brand.

1
★★★☆☆

Stay away from this dealership, the worst in the area. Amateur sales people and rude unprofessional managers. They have no integrity and can't be trusted. Infniti is a good brand but this place is bad for the brand.

.

i brought my new Q50 to service because my rear differential started leaking oil, Keith handled my problem, put me right away on a car loaner from the dealer then he was calling on the deatails of the repair, im a very satisfied customer

1
★★★☆☆

i brought my new Q50 to service because my rear differential started leaking oil, Keith handled my problem, put me right away on a car loaner from the dealer then he was calling on the deatails of the repair, im a very satisfied customer

.

Service was great all issues were taken care of without getting the run around.

5
★★★★★

Service was great all issues were taken care of without getting the run around.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased my Q50 from IOM and Jorge Aragon was my sales representative. He was awesome.\r

1
★★★☆☆

I purchased my Q50 from IOM and Jorge Aragon was my sales representative. He was awesome.\r

.

Very pleasant made it very easy to BUY A CAR

5
★★★★★

Very pleasant made it very easy to BUY A CAR

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Came in for service and Olivia took care of me wonderfully! Will come back for future services!\r

1
★★★☆☆

Came in for service and Olivia took care of me wonderfully! Will come back for future services!\r

.

Needed to get my car serviced. Always friendly and reliable service. I'm greeted with great customer service and always leave there with a smile. Thanks to Cordy and team at Infiniti of Montclair.\r

1
★★★☆☆

Needed to get my car serviced. Always friendly and reliable service. I'm greeted with great customer service and always leave there with a smile. Thanks to Cordy and team at Infiniti of Montclair.\r

.

Fast, quick, thorough service

5
★★★★★

Fast, quick, thorough service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

One of services I brought the vehicle was for the recall on the passenger side airbag.

1
★★★☆☆

One of services I brought the vehicle was for the recall on the passenger side airbag.

.

Maritza is consistently pleasant and helpful in all my dealings with her. I've owned two infinitis and she's been there for me whenever I need any type of service done to the car.

5
★★★★★

Maritza is consistently pleasant and helpful in all my dealings with her. I've owned two infinitis and she's been there for me whenever I need any type of service done to the car.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Our 2012 Infiniti would not start at a restaurant. I brought the car in for service to Maritiza, she did the necessary paperwork quickly to get the electrical system tested. Joe, the Svc. Mgr. Stopped to greet and see what the problem was

1
★★★☆☆

Our 2012 Infiniti would not start at a restaurant. I brought the car in for service to Maritiza, she did the necessary paperwork quickly to get the electrical system tested. Joe, the Svc. Mgr. Stopped to greet and see what the problem was

.

Very pleasant and informative. Jodie Caccavale was the absolute best. She made this the best experience in buying a car i have ever had. I would recommend this Infiniti dealer too everyone. I HAD FUN BUYING THIS CAR. Thank you all so very much.

5
★★★★★

Very pleasant and informative. Jodie Caccavale was the absolute best. She made this the best experience in buying a car i have ever had. I would recommend this Infiniti dealer too everyone. I HAD FUN BUYING THIS CAR. Thank you all so very much.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

As always, Oliva provides exceptional service

5
★★★★★

As always, Oliva provides exceptional service

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I usually don't like going to dealerships to get my car serviced for the fear of being talked into paying for an unecessary or excessive service/ parts. Greg Z has been an absolute fresh air. He does not push me to buy a service or change parts but explains to me how my car's overall health is. He is not pushy, he tells me as it is and that's what I rather want to hear. He shows a lot of knowledge and is very well-informed about cars and parts. He tells me that I would need service on my car within a reasonable time and explains to me why my car needs it. I like the fact that he gives me a heads up of what kind and how much the service would cost to give me time to budget the expenses. He answers my concerns and is always pleasant to deal with. Because of how he deals with me as a customer and how I feel that he looks out for the overall well-being of my car, I always go to Infiniti Montclair and look for him to take care of my car's needs. I'm a happy repeat customer.

5
★★★★★

I usually don't like going to dealerships to get my car serviced for the fear of being talked into paying for an unecessary or excessive service/ parts. Greg Z has been an absolute fresh air. He does not push me to buy a service or change parts but explains to me how my car's overall health is. He is not pushy, he tells me as it is and that's what I rather want to hear. He shows a lot of knowledge and is very well-informed about cars and parts. He tells me that I would need service on my car within a reasonable time and explains to me why my car needs it. I like the fact that he gives me a heads up of what kind and how much the service would cost to give me time to budget the expenses. He answers my concerns and is always pleasant to deal with. Because of how he deals with me as a customer and how I feel that he looks out for the overall well-being of my car, I always go to Infiniti Montclair and look for him to take care of my car's needs. I'm a happy repeat customer.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have purchased 6 Infinites and have been treated great every time , I will continue to due business with Infinite because they are first class.

5
★★★★★

I have purchased 6 Infinites and have been treated great every time , I will continue to due business with Infinite because they are first class.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Iam so satisfied that I have purchased 6 vehicles from Montcair, My friends and family have purchased 6 others,

5
★★★★★

Iam so satisfied that I have purchased 6 vehicles from Montcair, My friends and family have purchased 6 others,

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great every time! .

5
★★★★★

Great every time! .

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Keith was very helpful, even though he was sick. He called me later in the day to advise me he was going home cause he felt so bad. He told me if I needed anything I could call him on his cell at home. I say that's going above and beyond the call of duty! Very impressive .

5
★★★★★

Keith was very helpful, even though he was sick. He called me later in the day to advise me he was going home cause he felt so bad. He told me if I needed anything I could call him on his cell at home. I say that's going above and beyond the call of duty! Very impressive .

Was this review helpful to you?
Ratings_icons Ratings_icons

.

She was honest, worked hard to get a deal made and overall was just a nice individual who represented the dealership quite well.\r

1
★★★☆☆

She was honest, worked hard to get a deal made and overall was just a nice individual who represented the dealership quite well.\r

.

Maritza is awesome and always serves me with a smile;)

5
★★★★★

Maritza is awesome and always serves me with a smile;)

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Everyone is really friendly.
Awesome people to work with..

5
★★★★★

Everyone is really friendly.
Awesome people to work with..

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My experience has always been world class with Infiniti of Montclair.

5
★★★★★

My experience has always been world class with Infiniti of Montclair.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I can't say how happy I am with the dealer
they were fast and very professional!

5
★★★★★

I can't say how happy I am with the dealer
they were fast and very professional!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The trade in process was simple and purchasing my new vehicle went smoothly. I do feel however that I did not receive the best value for my trade-in. I realize that Infiniti has to make money on their trade-ins but I feel that I should have received a higher buyout for my QX56 which was in excellent condition and only had a little more than 5000 miles. Not really sure I would ever do business here again.

5
★★★★★

The trade in process was simple and purchasing my new vehicle went smoothly. I do feel however that I did not receive the best value for my trade-in. I realize that Infiniti has to make money on their trade-ins but I feel that I should have received a higher buyout for my QX56 which was in excellent condition and only had a little more than 5000 miles. Not really sure I would ever do business here again.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Greg and the whole crew did a fantastic job. Had a few bumps in the past but this service appt went smoothly and I really appreciate it!

5
★★★★★

Greg and the whole crew did a fantastic job. Had a few bumps in the past but this service appt went smoothly and I really appreciate it!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The experience was great. Greg was very professional, knowledgeable and always kept me up to date on the status of my vehicle. I will be sure to always take my vehicle to him when there is a need for service. Montclair Infiniti has

1
★★★☆☆

The experience was great. Greg was very professional, knowledgeable and always kept me up to date on the status of my vehicle. I will be sure to always take my vehicle to him when there is a need for service. Montclair Infiniti has

.

I brought in our QX-56 for a battery issue and it was completely resolved by Kevin in service. He is always a true professional as well as friendly and polite.

1
★★★☆☆

I brought in our QX-56 for a battery issue and it was completely resolved by Kevin in service. He is always a true professional as well as friendly and polite.

.

We have bought two cars with Jodie Caccavale at Infiniti of Montclair. We were so please with the first deal, we came back. That is an hour and a half drive for us. Both times we got the car we wanted and felt certain that we got the best

1
★★★☆☆

We have bought two cars with Jodie Caccavale at Infiniti of Montclair. We were so please with the first deal, we came back. That is an hour and a half drive for us. Both times we got the car we wanted and felt certain that we got the best

.

Professional, customer oriented dealership, honest and loyalty that bring customers back to Montclair.\r

1
★★★☆☆

Professional, customer oriented dealership, honest and loyalty that bring customers back to Montclair.\r

.

I'm pretty sure you sent this email previously. I received a call back from someone regarding my answers on the first survey.

Would you like me to survey the survey? Will you be asking for a survey of the surveys, survey

5
★★★★★

I'm pretty sure you sent this email previously. I received a call back from someone regarding my answers on the first survey.

Would you like me to survey the survey? Will you be asking for a survey of the surveys, survey

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Jodie rocks and we made a video! Jorge spent lots of time with us showing us the features! I also posted on their Dealership Facebook page. Best car buying experience of my life. We love this QX80!\r

1
★★★☆☆

Jodie rocks and we made a video! Jorge spent lots of time with us showing us the features! I also posted on their Dealership Facebook page. Best car buying experience of my life. We love this QX80!\r

.

Very good, fast service and the technician was very good\r

1
★★★☆☆

Very good, fast service and the technician was very good\r

.

Jodie and Martiza have provided excellent service and have made a me a loyal customer. I have been a fan of Inifiniti since before I had a driver's license, and those individuals make me feel very taken care of and I have driven past other

1
★★★☆☆

Jodie and Martiza have provided excellent service and have made a me a loyal customer. I have been a fan of Inifiniti since before I had a driver's license, and those individuals make me feel very taken care of and I have driven past other

.

My experience was really good and the service was great\r

1
★★★☆☆

My experience was really good and the service was great\r

.

On time appointments. Great Service Manager who makes sure you are satisfied with your service. Excellent Service Department. \r

1
★★★☆☆

On time appointments. Great Service Manager who makes sure you are satisfied with your service. Excellent Service Department. \r

.

I only went back for service because my past experience was so terrible, the people this time were nicer. I will probably return for service in the future as this location has the best prices in So Cal. \r

1
★★★☆☆

I only went back for service because my past experience was so terrible, the people this time were nicer. I will probably return for service in the future as this location has the best prices in So Cal. \r

.

I felt like was at home. All the employees treated me like I was family.\r

1
★★★☆☆

I felt like was at home. All the employees treated me like I was family.\r

.

Your entire service staff is absolutely outstanding.

5
★★★★★

Your entire service staff is absolutely outstanding.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

First class service. Exceptional folks doing a great job. Very reasonable.

1
★★★☆☆

First class service. Exceptional folks doing a great job. Very reasonable.

.

I got an oil change. Keith took care of the transaction. Pleasant atmosphere. Very friendly staff. Wouldn't go anywhere else

1
★★★☆☆

I got an oil change. Keith took care of the transaction. Pleasant atmosphere. Very friendly staff. Wouldn't go anywhere else

.

IOM wasted our time and they made us wait for hours. The dealership is offering a buyback program for this thanksgiving weekend. So we came in to see what they could do for us, we found a bigger car that fit us perfectly that they had in the lot and we wanted to trade in our vehicle. Up front before any negotiations we told Eugene to tell us right away if there will be a deal or not but Eugene said yes there will be so we then waited. the first deal was trade our car in per the buyback program and get the other car as if it was a new purchase. He then said there will be no money down and payments will be lower. Then Steve stepped in and 'tried' to work something out, but failed big time. He couldn't work out a deal for us and we ended up going home with nothing. Wasted 3 hours waiting for nothing. They shouldn't give people false promises and keeping our hopes up. what happened to "where the customer is #1"?

0
★☆☆☆☆

IOM wasted our time and they made us wait for hours. The dealership is offering a buyback program for this thanksgiving weekend. So we came in to see what they could do for us, we found a bigger car that fit us perfectly that they had in the lot and we wanted to trade in our vehicle. Up front before any negotiations we told Eugene to tell us right away if there will be a deal or not but Eugene said yes there will be so we then waited. the first deal was trade our car in per the buyback program and get the other car as if it was a new purchase. He then said there will be no money down and payments will be lower. Then Steve stepped in and 'tried' to work something out, but failed big time. He couldn't work out a deal for us and we ended up going home with nothing. Wasted 3 hours waiting for nothing. They shouldn't give people false promises and keeping our hopes up. what happened to "where the customer is #1"?

.

This is pertaining to the sales staff only I have not had any work performed here so my review is focused on sales and their customer service. In 2009 my 2007 G35 lease was due and I was returning the car back to the dealer, contract clearly indicated that "ANY" dealership can ground your car at their location. I followed all the procedures, had a third party vendor come out to inspect the car for wear n' tear and or damage, got the paperwork from him to turn it in. Went to the dealership to ground the car there and low and behold some how the Finance Manage Shawn Tahari got involved and said I could not ground my car there. I asked him why not his response he did not have room for my car. I live less than a minute away from this lot so I drive past it day in and day out. I can clearly see that their back lot is half full and that out in the main lot that had a least 5 spots open. So, I looked at him turned around and looked at the lot, and asked him again "ARE YOU SURE?" He looked at me as if I was the idiot that was blind and said "YES." I then proceeded to ask the receptionist politely for the number to Infiniti Corporate to file a compliant against Shawn Tahari for less than poor customer service, also to lied to me to my face, and to discriminate me possible due to my age and race. Low and behold a day later the Sales Manager called me very politely and instructed me to bring my car in, to have to returned at their lot after I had filed a complaint against Shawn. I find it funny how all of a sudden a day later they have space for my car... If I could give negative stars I would! I would never bring my car here for any reason. Buyers be warned of their sales staff customer service!!!!

0
★☆☆☆☆

This is pertaining to the sales staff only I have not had any work performed here so my review is focused on sales and their customer service. In 2009 my 2007 G35 lease was due and I was returning the car back to the dealer, contract clearly indicated that "ANY" dealership can ground your car at their location. I followed all the procedures, had a third party vendor come out to inspect the car for wear n' tear and or damage, got the paperwork from him to turn it in. Went to the dealership to ground the car there and low and behold some how the Finance Manage Shawn Tahari got involved and said I could not ground my car there. I asked him why not his response he did not have room for my car. I live less than a minute away from this lot so I drive past it day in and day out. I can clearly see that their back lot is half full and that out in the main lot that had a least 5 spots open. So, I looked at him turned around and looked at the lot, and asked him again "ARE YOU SURE?" He looked at me as if I was the idiot that was blind and said "YES." I then proceeded to ask the receptionist politely for the number to Infiniti Corporate to file a compliant against Shawn Tahari for less than poor customer service, also to lied to me to my face, and to discriminate me possible due to my age and race. Low and behold a day later the Sales Manager called me very politely and instructed me to bring my car in, to have to returned at their lot after I had filed a complaint against Shawn. I find it funny how all of a sudden a day later they have space for my car... If I could give negative stars I would! I would never bring my car here for any reason. Buyers be warned of their sales staff customer service!!!!

Pros: NONE

Cons: Less than poor customer service, rude, and discriminatory

.

I was told by another Infiniti Dealership that I needed extensive work on the transmission of my 06 FX35 and that it would cost upwards of $800. I took it to Infiniti of Montclair for a second opinion and they corrected the problem for $125. They could have made some extra dough but took good care of me instead. Great service guys!

2
★★★★★

I was told by another Infiniti Dealership that I needed extensive work on the transmission of my 06 FX35 and that it would cost upwards of $800. I took it to Infiniti of Montclair for a second opinion and they corrected the problem for $125. They could have made some extra dough but took good care of me instead. Great service guys!

Pros: Excellent Service Department

.

The most unpleasant auto service received to date.

Took my car in for 60k service. Got my car back with the tires rotated but the tire pressure monitoring system not reset. Meaning my display readout inside the car was pointing to tire pressures measuring the wrong tire. The door jam has the manufacturer's recommended tire pressure of 32 or 34. These guys gave the car back to me with pressures from 37 to 40. Not even consistent. The radiator fluid was supposed to be replaced. When i checked it was at the same level when I took in the car. That is, at Minimum. What tech would incorrectly fill the reservoir and leave it at Minimum?

These guys are a bit cheaper than most places. But don't even waste your time. I had to take the car into Glendale Infiniti to have them check the work and redo the auto trans service.

Bottom line is, the average joe knows how to change his own oil, replace tranny fluid, etc. We don't because we're attempting to save time and money by having a certified tech verify there aren't any issues with the car aside from the things we know how to do. This is where we pay for their experience and due diligence to check for maintenance issues outside of the maintenance work they're performing.

When you get a car back and the basic things are incorrect that's going to leave you feeling doubtful if the work was done. Or checked. You are infact paying for a road test too right? So they don't check tire pressures in their road test? Or reset the TPMS?

What's worse is the customer service received by these guys when the issue was brought up. Four days after leaving messages I finally speak to one of their service managers. The service manager Joe is probably the rudest service manager I've ever had to deal with. I was told by the GM and the Regional Service Manager that he's been known to be difficult to deal with. My answer is "the fact that you know this and are telling me this says a lot about the kind of people you employ to represent your company". You want customer service people to work with customers. All I got was a guy that wanted to argue with me. And when they tell you that will take your car back to recheck the work. Remember, that they're not entitled too. And if you turn it down it doesn't mean that you're turning down someone checking out the work. When they did the work wrong there's no reason to give the car back when they insult you and belittle you.

A redo is a privilege not a right to redo the work. As an aside, I took my car to Devin at Glendale Infiniti. They found a cracked belt. A dipstick with a broken seal which caused oil to spill over to the under carriage guard. The transmission fluid needed replacing. Listened to my concerns over my past experience at Infiniti Montclair and made sure to double check everything.

Santa Monica Infinit went out of business. I'm curious to if this is a problem with Infiniti in general losing customer loyalty due to bad reps. Montclair can keep this up and expect the same results.

0
★☆☆☆☆

The most unpleasant auto service received to date.

Took my car in for 60k service. Got my car back with the tires rotated but the tire pressure monitoring system not reset. Meaning my display readout inside the car was pointing to tire pressures measuring the wrong tire. The door jam has the manufacturer's recommended tire pressure of 32 or 34. These guys gave the car back to me with pressures from 37 to 40. Not even consistent. The radiator fluid was supposed to be replaced. When i checked it was at the same level when I took in the car. That is, at Minimum. What tech would incorrectly fill the reservoir and leave it at Minimum?

These guys are a bit cheaper than most places. But don't even waste your time. I had to take the car into Glendale Infiniti to have them check the work and redo the auto trans service.

Bottom line is, the average joe knows how to change his own oil, replace tranny fluid, etc. We don't because we're attempting to save time and money by having a certified tech verify there aren't any issues with the car aside from the things we know how to do. This is where we pay for their experience and due diligence to check for maintenance issues outside of the maintenance work they're performing.

When you get a car back and the basic things are incorrect that's going to leave you feeling doubtful if the work was done. Or checked. You are infact paying for a road test too right? So they don't check tire pressures in their road test? Or reset the TPMS?

What's worse is the customer service received by these guys when the issue was brought up. Four days after leaving messages I finally speak to one of their service managers. The service manager Joe is probably the rudest service manager I've ever had to deal with. I was told by the GM and the Regional Service Manager that he's been known to be difficult to deal with. My answer is "the fact that you know this and are telling me this says a lot about the kind of people you employ to represent your company". You want customer service people to work with customers. All I got was a guy that wanted to argue with me. And when they tell you that will take your car back to recheck the work. Remember, that they're not entitled too. And if you turn it down it doesn't mean that you're turning down someone checking out the work. When they did the work wrong there's no reason to give the car back when they insult you and belittle you.

A redo is a privilege not a right to redo the work. As an aside, I took my car to Devin at Glendale Infiniti. They found a cracked belt. A dipstick with a broken seal which caused oil to spill over to the under carriage guard. The transmission fluid needed replacing. Listened to my concerns over my past experience at Infiniti Montclair and made sure to double check everything.

Santa Monica Infinit went out of business. I'm curious to if this is a problem with Infiniti in general losing customer loyalty due to bad reps. Montclair can keep this up and expect the same results.

Pros: none

Cons: people

.

I've tried the rest, Infiniti service is definitely the best. They'll treat you right. I've taken cars to many other service departments and have never had the great service as that I've had here.

2
★★★★★

I've tried the rest, Infiniti service is definitely the best. They'll treat you right. I've taken cars to many other service departments and have never had the great service as that I've had here.

Pros: Very helpful and an overall pleasant experience.

Cons: None

.

My last few visits to the Infiniti of Montclair have been great. They provide excellent service, they are very detailed when explaining what type of service is needed and recommended. After the service is complete they will make sure to call you as soon as the car is ready to be picked up. The car will be driven to the entrance so that you wont have to look for it and make you feel like your very valued.

After the servie is completed the car is also returned washed and clean ready to go on the road.

2
★★★★★

My last few visits to the Infiniti of Montclair have been great. They provide excellent service, they are very detailed when explaining what type of service is needed and recommended. After the service is complete they will make sure to call you as soon as the car is ready to be picked up. The car will be driven to the entrance so that you wont have to look for it and make you feel like your very valued.

After the servie is completed the car is also returned washed and clean ready to go on the road.

Pros: excellent service

Message from INFINITI Of Ontario

Visit INFINITI Of Ontario to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Ontario this INFINITI retail store is located at 2192 Inland Empire Blvd.

Yext

 

Wait, you're the expert.

If you've been to or used INFINITI Of Ontario, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review