Video Tech Service

★★☆☆☆
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38.6108 -121.403
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916-481-2936

2525 El Camino Ave

Sacramento, CA

95821

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2.375 8
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Reviews 1 - 8 of 8.

Latest reviews from Citysearch.

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This company was located by my warranty company so I assumed they were reputable. They did show up when they said they would and picked up the TV on the scheduled date. Tech said it would be 5 to 10 days for repair. After that it was completely downhill. They had my TV for 23 days and never once called me to update the status. They blamed the delay on the warranty company saying the repair was approved after 6 days and they were waiting for them to ship the parts. I was told by the repair shop the part would arrive in 3 to 5 days three times over a 2 week period. On the 23rd day the warranty company told me the repair shop was approved to order the parts back on the 8th day of having my TV. Finally having had enough the warranty company refunded me my service agreement money AND the total cost of the TV. I strongly advise using Square Trade. They were apologetic and very fair. A real company unlike the piece of shite that you are considering using. As for the good reviews I can only assume they were written by employees or ownership. Enter at your own risk and then wait and wait and wait...

1
★☆☆☆☆

This company was located by my warranty company so I assumed they were reputable. They did show up when they said they would and picked up the TV on the scheduled date. Tech said it would be 5 to 10 days for repair. After that it was completely downhill. They had my TV for 23 days and never once called me to update the status. They blamed the delay on the warranty company saying the repair was approved after 6 days and they were waiting for them to ship the parts. I was told by the repair shop the part would arrive in 3 to 5 days three times over a 2 week period. On the 23rd day the warranty company told me the repair shop was approved to order the parts back on the 8th day of having my TV. Finally having had enough the warranty company refunded me my service agreement money AND the total cost of the TV. I strongly advise using Square Trade. They were apologetic and very fair. A real company unlike the piece of shite that you are considering using. As for the good reviews I can only assume they were written by employees or ownership. Enter at your own risk and then wait and wait and wait...

Pros: answered the telephone when it rang

Cons: everything else

.

I don't have anything good to say about this business. They sent a repair man to come see our LCD TV, and informed us that they would have to order a part. Then a week later, they scheduled to pick it up. They picked it up on Friday, but we called and they said that they didn't receive it until Monday.

We called a week later to find out that they had not even ordered the part until the next Monday (of course, they didn't call us at all to tell us what was going on). We waited three weeks, called them back, and they said that the part they ordered did not work, and they had to order another one (again, no call to inform us on status). After another two weeks, they called to tell us that they can deliver the TV back. When it came, they had lost our remote, and the TV was still not working correctly!! The same problems were still happening, after over a month of being at their shop, and two different part changes.

We were promised a call from the owner of the shop, which we did not get. I do not recommend this shop at all, they have terrible customer service, do not update you on status, and we're convinced that they didn't even work on our TV at all. We were quoted a maximum of two weeks, but we went without TV for over a month, and now we will have to get it fixed AGAIN.

TERRIBLE BUSINESS!!!

1
★☆☆☆☆

I don't have anything good to say about this business. They sent a repair man to come see our LCD TV, and informed us that they would have to order a part. Then a week later, they scheduled to pick it up. They picked it up on Friday, but we called and they said that they didn't receive it until Monday.

We called a week later to find out that they had not even ordered the part until the next Monday (of course, they didn't call us at all to tell us what was going on). We waited three weeks, called them back, and they said that the part they ordered did not work, and they had to order another one (again, no call to inform us on status). After another two weeks, they called to tell us that they can deliver the TV back. When it came, they had lost our remote, and the TV was still not working correctly!! The same problems were still happening, after over a month of being at their shop, and two different part changes.

We were promised a call from the owner of the shop, which we did not get. I do not recommend this shop at all, they have terrible customer service, do not update you on status, and we're convinced that they didn't even work on our TV at all. We were quoted a maximum of two weeks, but we went without TV for over a month, and now we will have to get it fixed AGAIN.

TERRIBLE BUSINESS!!!

Pros: none

Cons: lots... see review

.

Nice friendly service. I dropped off my Philip's picture tube TV on Friday . VTC said they would call me next Thursday. I received a call on Thursday with a cost estimate. They fixed it on the same day and where very helpful loading it into my car.

5
★★★★★

Nice friendly service. I dropped off my Philip's picture tube TV on Friday . VTC said they would call me next Thursday. I received a call on Thursday with a cost estimate. They fixed it on the same day and where very helpful loading it into my car.

Pros: Nice friendly service. Helped loading TV into car

Cons: Prices seem a little high but I have not had to have anything repaired for years.

.

I called VTS after being completely blown off by another Mitsubishi service center. VTS was friendly, professional and prompt to come out and repair my 73" Mitsubishi. Repair man was on time for both trips. He had the part within days and fixed it right the first time. These guys mean business.

I don't know why the bad reviews in earlier posts, but I give these guys 5 stars.

5
★★★★★

I called VTS after being completely blown off by another Mitsubishi service center. VTS was friendly, professional and prompt to come out and repair my 73" Mitsubishi. Repair man was on time for both trips. He had the part within days and fixed it right the first time. These guys mean business.

I don't know why the bad reviews in earlier posts, but I give these guys 5 stars.

Pros: Prompt and Professional

.

I had a very good experience...they replaced my light engine in my 55' Philips and had it done in a week. I guess I expeced at least that much time. Everything was done under warranty so that was even better!

4
★★★★☆

I had a very good experience...they replaced my light engine in my 55' Philips and had it done in a week. I guess I expeced at least that much time. Everything was done under warranty so that was even better!

.

Very very slow. Took over a month for them to get the TV diagnosed and repaired. Then they acted like I was a complete nuisance by calling them to ask about MY TV. Like they had to go out of their way to give me an update. Last I checked your getting my business! Beyond the fact they were rude, they never could give me a date... they just said "When we get to it." We ended up having to cancel our superbowl party because they couldn't even finishing it. Do not go here at all expenses!!

1
★☆☆☆☆

Very very slow. Took over a month for them to get the TV diagnosed and repaired. Then they acted like I was a complete nuisance by calling them to ask about MY TV. Like they had to go out of their way to give me an update. Last I checked your getting my business! Beyond the fact they were rude, they never could give me a date... they just said "When we get to it." We ended up having to cancel our superbowl party because they couldn't even finishing it. Do not go here at all expenses!!

Pros: They are samusung's referral

Cons: They don't work on the TV's. Even Samsung had to keep calling them to try to get them to work on the TV.

.

I took my camera in the other day to have it fixed for a cetrain problem. When I got it back and tried it out another problem occured that wasn't there before. I took it back for them to check it out and they told me that it wasn't related to the orginal problem so it was going to cost more money to get it fixed. I told them just to put it back together and I would pick it up. So I got it home and tried it out and guess what, another problem. Bottom line is it's sort of working now. There is no way I would ever take it or anything else to them again.

1
★☆☆☆☆

I took my camera in the other day to have it fixed for a cetrain problem. When I got it back and tried it out another problem occured that wasn't there before. I took it back for them to check it out and they told me that it wasn't related to the orginal problem so it was going to cost more money to get it fixed. I told them just to put it back together and I would pick it up. So I got it home and tried it out and guess what, another problem. Bottom line is it's sort of working now. There is no way I would ever take it or anything else to them again.

Pros: None

Cons: Customer beware

.

The Sharp TV phone rep told me to bring it here. So I called them and was told it would take 5 days to just look at it. Okay. But when I brought it in they said 7-10 days. After two weeks they still hadn't looked at it.

1
★☆☆☆☆

The Sharp TV phone rep told me to bring it here. So I called them and was told it would take 5 days to just look at it. Okay. But when I brought it in they said 7-10 days. After two weeks they still hadn't looked at it.

Pros: none

Cons: They take forever just to even look at your problem

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