Mancini's Sleepworld

★★★★☆

Home & Garden

Home & Garden
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They say that shopping online is a fast way to buy something. I wish to negate in the first place when I heard that but I chose to remain silent and try it for myself. I had a challenge. What if I buy a bed online? Would the store be

3
★★★★★

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They say that shopping online is a fast way to buy something. I wish to negate in the first place when I heard that but I chose to remain silent and try it for myself. I had a challenge. What if I buy a bed online? Would the store be

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Poorest customer service and racism at Mancini's Sleepworld, Mountain View, CA

To whom it may concern.

I have bought two beds at Mancini's Sleepworld Palo Alto, CA during April 2009, and I was told that the beds will arrive to my house a month after. Month and a half after, the beds arrived without any foot boards. Therefore they were sent back to the warehouse. After 2 days of trying to get a hold of someone in Mancini??s, I was asked to wait another month till they will fix the issue. I have agreed and after another month and a half, the beds were set to arrive on Sat, July 18th (3 months after I have purchased the beds). A day before, Friday July 17th, I got a call from Mancini's telling me that they don??t have the head boards this time and asked me to wait another month. I was amazed, and of course decided to cancel the purchase.

I went back to Mancini's Sleepworld Palo Alto, CA on Sat the 18th to get my money back. The salesman at the store did not even apologize for the poor customer service, and did not care of the situation. When I don??t him that he needs to learn how to run a business, his answer was (after hearing me speaking in a different language to my kid) ?? ??in what country?. This is unbelievable. Not only Mancini's provides the poorest customer service I have ever seen, they did not provide any apology and only had racism remarks to say?? There is no place for hate crimes, definitely not in our area.

0
★☆☆☆☆

Poorest customer service and racism at Mancini's Sleepworld, Mountain View, CA

To whom it may concern.

I have bought two beds at Mancini's Sleepworld Palo Alto, CA during April 2009, and I was told that the beds will arrive to my house a month after. Month and a half after, the beds arrived without any foot boards. Therefore they were sent back to the warehouse. After 2 days of trying to get a hold of someone in Mancini??s, I was asked to wait another month till they will fix the issue. I have agreed and after another month and a half, the beds were set to arrive on Sat, July 18th (3 months after I have purchased the beds). A day before, Friday July 17th, I got a call from Mancini's telling me that they don??t have the head boards this time and asked me to wait another month. I was amazed, and of course decided to cancel the purchase.

I went back to Mancini's Sleepworld Palo Alto, CA on Sat the 18th to get my money back. The salesman at the store did not even apologize for the poor customer service, and did not care of the situation. When I don??t him that he needs to learn how to run a business, his answer was (after hearing me speaking in a different language to my kid) ?? ??in what country?. This is unbelievable. Not only Mancini's provides the poorest customer service I have ever seen, they did not provide any apology and only had racism remarks to say?? There is no place for hate crimes, definitely not in our area.

Pros: None

Cons: Read the post

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Over the years we have bought several beds and matresses from Mancini's. They have always been really helpful. The next time we need a matress I would go back there!

4
★★★★☆

Over the years we have bought several beds and matresses from Mancini's. They have always been really helpful. The next time we need a matress I would go back there!

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My husband and I decided to splurge and buy ourselves a new bedroom set several years ago and we got the queen mattresses, bed frame, 1 tall dresser, 1 long dresser, the armor, and 2 bed side table for a great price and we have them to this day... When the furniture arrived, there was a large scratch and the wrong drawer slides and they took it back right away with no issues and rushed a new one out that was correct. When a handle broke I went in and they got us another then and there... We have bought a couple other beds there as well and it is possible to haggle prices with them because my dad went in and told them that he'd would give them almost half of what they were selling it for he got it! Whoaa... I do enjoy shopping here and will go back when its time for another matress.

4
★★★★☆

My husband and I decided to splurge and buy ourselves a new bedroom set several years ago and we got the queen mattresses, bed frame, 1 tall dresser, 1 long dresser, the armor, and 2 bed side table for a great price and we have them to this day... When the furniture arrived, there was a large scratch and the wrong drawer slides and they took it back right away with no issues and rushed a new one out that was correct. When a handle broke I went in and they got us another then and there... We have bought a couple other beds there as well and it is possible to haggle prices with them because my dad went in and told them that he'd would give them almost half of what they were selling it for he got it! Whoaa... I do enjoy shopping here and will go back when its time for another matress.

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I think shopping for a new mattress is one of the worst shopping experiences ever. When I had to buy a mattress for my son, I went into Mancini's. The salesperson didn't try and oversell me on an expensive mattress. He asked me if the only person that was going to be sleeping on it was a child and recommended an appropriate mattress. Overall, not too bad

3
★★★☆☆

I think shopping for a new mattress is one of the worst shopping experiences ever. When I had to buy a mattress for my son, I went into Mancini's. The salesperson didn't try and oversell me on an expensive mattress. He asked me if the only person that was going to be sleeping on it was a child and recommended an appropriate mattress. Overall, not too bad

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Message from Mancini's Sleepworld

Simply the Best Place to Buy a Mattress!

More about Mancini's Sleepworld

All major brands! Mattresses from Serta, Sealy, Simmons, Englander, Kluft, Aireloom, Tempur-Pedic, Bedroom Furniture, Kids Furniture, Massage Chairs, Pillows, Futons, Sofas and more!

 

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