M Shop

Took my car (2002 BMW 540I) in for a major service and a few problems. Car has 90 K miles on it so it needed some work. 3 days later and $ 3 k, I received the car back. The very next day, service engine light comes on again. Turns out there was miscommunication on their end and the secondary air pump needed replacement as well.

They were very apologetic on the mistake (technician told service adviser but info was never conveyed to me). I was disappointed they did not offer to bring the additional $ 600 price down or try and get me another appointment quickly. Bottom line is I need to wait 3 weeks to get back in and they don't seem have a desire to make any gesture to make up for the problem.

Not sure I will go back.

These guys know Bimmers in and out - are brilliant at spotting and prioritizing what work needs to be done to keep your ageing Bimmer running well. I have gone back a few times and will return many more. For example, they advised me to replace an old radiator and hoses on a 97 528i, I left it too long and sure enough it blew... they know the weaknesses/strengths of these autos and they will help you get the greatest longevity/enjoyment out of your prized possession! Friendly, courteous and to be highly recommended.

This morning I stopped by the shop to have a minor adjustment done on my BMW E60 M5. I didn't have an appointment but when I explained the situation the owner was willing to take care of my problem on the spot. You just can't get this kind of service at a dealer or most other shops. In addition, they did an extremely thorough job and even road tested the vehicle, all within time for me to get to work. The owner seemed to take even a minor adjustment extremely personally and I really appreciated it. I'm definitely going to be a repeat customer. They truly are experts in BMWs. All the cars I saw in the shop this morning were either late model BMW's or Mini Coopers. It's good to have a shop that's dedicated to a certain brand. I'm definitely going to be a repeat customer for future maintenance here.

My 2005 MINI Cooper's warranty expired several months ago so I took a chance on the M Shop. It's the best decision I've ever made for my car, and my bank account! The first time I took it in for a warranty inspection and they found several issues that I was able to get fixed at the dealer before it expired. They could have just waited and done the work themselves, but they were too honest for that. I've gone back since for major service, a power steering hose replacement, and some front end work. Their work is excellent, their prices are very reasonable, and their service is very friendly and personable. I proudly sport their license plate holders on my MINI, and I wouldn't take my car anywhere else!

I had my car towed there when it broke down, and Joe was able to give me a lift back to my office, fix my car within the day, and was willing to come back and pick me up when the car was done. And he even reminded me before I went home that my gas tank was almost empty, and told me where I could find a nearby gas station. Now that's service. :)