I own a small family business and I go to empire hardware for almost everything. The employees are always helpful and full of great advice, and you can find them easily unlike the depot style stores. Returning things is as easy as leaving it at the front counter on the way in and there is never more than two or three people in line to check out. Time is money so I avoid the other places like the plague. It is nice to see places like this still around in a wal-mart world.
I called asking if they had a particular product. The girl who answered the phone said no and hung up on me! What was that about? I won't be shopping there.