Jewelry Exchange

★★★★☆
33.7348 -117.836
Map and Directions to Jewelry Exchange

714-542-9000

15732 Tustin Village Way

Tustin, CA

92780

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About Jewelry Exchange

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Hours
Monday-Saturday 10:00am-6:00pm Sunday 11:00am-6:00pm

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Reviews 1 - 33 of 33.
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I was very pleased with the customer service and I am very happy with my purchase.
My boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.
Last week we took them to get appraised, since they are "Guaranteed to appraise for double" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid.
We will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are.

5
★★★★★

I was very pleased with the customer service and I am very happy with my purchase.
My boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.
Last week we took them to get appraised, since they are "Guaranteed to appraise for double" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid.
We will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are.

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I have been in here a few times. The first time I went in they didn't have what I wanted in stick, but said they could order it in from another store. They were really nice about it and didn't even make me put a deposit down. They called me a few days later to say the ring was in and I came back to look. It was exactly what I wanted.
I went back in this weekend to get a ring for my (cross your fingers for me) future fiance. The diamond consultant that helped me, I think his name was Anthony, really helped me find the perfect diamond for my budget and they were able to get the ring back to me in just a few hours. I definitely recommend them to anyone looking for jewelry.

5
★★★★★

I have been in here a few times. The first time I went in they didn't have what I wanted in stick, but said they could order it in from another store. They were really nice about it and didn't even make me put a deposit down. They called me a few days later to say the ring was in and I came back to look. It was exactly what I wanted.
I went back in this weekend to get a ring for my (cross your fingers for me) future fiance. The diamond consultant that helped me, I think his name was Anthony, really helped me find the perfect diamond for my budget and they were able to get the ring back to me in just a few hours. I definitely recommend them to anyone looking for jewelry.

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My fiancee and I bought our wedding bands at Jewelry Exchange last week, and found the perfect bands for each of us. We had good personalized service and found the prices to be far better than any other store. My fiancee had also purchase my engagement ring there, and while we were there for the wedding bands, they cleaned my ring and reset the prongs on the diamond quickly and free of charge.

We highly recommend this place, not only for the prices, but the quality and service.

5
★★★★★

My fiancee and I bought our wedding bands at Jewelry Exchange last week, and found the perfect bands for each of us. We had good personalized service and found the prices to be far better than any other store. My fiancee had also purchase my engagement ring there, and while we were there for the wedding bands, they cleaned my ring and reset the prongs on the diamond quickly and free of charge.

We highly recommend this place, not only for the prices, but the quality and service.

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0 out of 1 people found this review helpful.

.

My experiance with the staff at the Jewelry Exchange of Sudbury MA was more than we expected. Authur was very knowledgeable and actually took the time to show us numerous stones that met our needs and wants. Once we found the perfect one they had it ready in no time! The look on my new fiance's face made the whole experience perfect!

5
★★★★★

My experiance with the staff at the Jewelry Exchange of Sudbury MA was more than we expected. Authur was very knowledgeable and actually took the time to show us numerous stones that met our needs and wants. Once we found the perfect one they had it ready in no time! The look on my new fiance's face made the whole experience perfect!

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0 out of 1 people found this review helpful.

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I had a great experience choosing my engagement ring at the Tustin store. Sue helped me and did a great job. She listened to me and found exactly what I was looking for. I had to go back to have a diamond replaced I lost in the setting and they treated me as well as if it were the purchase! I would definitely recommend the Jewelry exchange! I got so much more for my fiance's money! :)

5
★★★★★

I had a great experience choosing my engagement ring at the Tustin store. Sue helped me and did a great job. She listened to me and found exactly what I was looking for. I had to go back to have a diamond replaced I lost in the setting and they treated me as well as if it were the purchase! I would definitely recommend the Jewelry exchange! I got so much more for my fiance's money! :)

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0 out of 1 people found this review helpful.

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I took my daughter and her fiance to purchase a engagement ring this past weekend. I must say that i was very impressed with the selection of jewelry both in settings and loose diamonds. You do have to go in with an idea of what you want. But you can find a great deal. I like the fact that you can upgrade getting back 80% of value. Not so bad. I happen to luck out and had a really nice sales person which made my shopping more presurable.

5
★★★★★

I took my daughter and her fiance to purchase a engagement ring this past weekend. I must say that i was very impressed with the selection of jewelry both in settings and loose diamonds. You do have to go in with an idea of what you want. But you can find a great deal. I like the fact that you can upgrade getting back 80% of value. Not so bad. I happen to luck out and had a really nice sales person which made my shopping more presurable.

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0 out of 1 people found this review helpful.

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My boyfriend and I had an execellent experience at The Jewelry Exchange. We found exactly what we were looking for and at an excellent price. The staff was very helpful. We both highly recommend shopping at The Jewelry Exchange for all your jewelry needs.

5
★★★★★

My boyfriend and I had an execellent experience at The Jewelry Exchange. We found exactly what we were looking for and at an excellent price. The staff was very helpful. We both highly recommend shopping at The Jewelry Exchange for all your jewelry needs.

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0 out of 1 people found this review helpful.

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I have always experienced excellent service from the Jewelry Exchange! We have shopped there for years! We have recommended many family & friends and all have said their experiences have been top notch! Great prices and quality on all types of pieces! Their reps are friendly and knowledgeable. I will continue to shop and recommend the Jewelry Exchange!

4
★★★★☆

I have always experienced excellent service from the Jewelry Exchange! We have shopped there for years! We have recommended many family & friends and all have said their experiences have been top notch! Great prices and quality on all types of pieces! Their reps are friendly and knowledgeable. I will continue to shop and recommend the Jewelry Exchange!

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1 out of 2 people found this review helpful.

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This place is like a swap meet of jewelers. Multiple booths but all with about the same pricing. Great items from rings to pendents. They also carry loose diamonds, if needed. People are helpful and friendly.

4
★★★★☆

This place is like a swap meet of jewelers. Multiple booths but all with about the same pricing. Great items from rings to pendents. They also carry loose diamonds, if needed. People are helpful and friendly.

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0 out of 1 people found this review helpful.

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I love the employees at jewelry exchange in tustin. They took their time with me and made sure I got exactly what I wanted for my price range. I definitely left happy.

5
★★★★★

I love the employees at jewelry exchange in tustin. They took their time with me and made sure I got exactly what I wanted for my price range. I definitely left happy.

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2 out of 3 people found this review helpful.

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I had no problem with the large warehouse style jewelery store, it's like Costco for stones and settings.
I heard a few bad rumors, when i went to check it out, I thought how bad could it be? I was introduced to two nice ladies, not pushy, not intimidating. Totally helped me find the ring i was looking for within my budget.
The same rings i found elsewhere were 4-5 times the price, with the same color and clarity! Don't get your feelings hurt if the sales consultants don't take the time to pamper you, think of it as a favor. My recommendation is to have an idea about what your looking for when you go in, and you will do fine.

3
★★★☆☆

I had no problem with the large warehouse style jewelery store, it's like Costco for stones and settings.
I heard a few bad rumors, when i went to check it out, I thought how bad could it be? I was introduced to two nice ladies, not pushy, not intimidating. Totally helped me find the ring i was looking for within my budget.
The same rings i found elsewhere were 4-5 times the price, with the same color and clarity! Don't get your feelings hurt if the sales consultants don't take the time to pamper you, think of it as a favor. My recommendation is to have an idea about what your looking for when you go in, and you will do fine.

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2 out of 3 people found this review helpful.

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The prices here are fantastic, especially for loose diamonds. I always compare prices before I buy jewelry, and the Jewelry Exchange has always had the best price for the quality. I recommend this store to all of my friends who are thinking about getting engaged. You might have to wait a while to get help, but it is worth the time.

4
★★★★☆

The prices here are fantastic, especially for loose diamonds. I always compare prices before I buy jewelry, and the Jewelry Exchange has always had the best price for the quality. I recommend this store to all of my friends who are thinking about getting engaged. You might have to wait a while to get help, but it is worth the time.

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1 out of 2 people found this review helpful.

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In searching for an engagement ring we heard great things about The Jewelry Exchange. Being a contemporary girl their settings didn't appeal much to me but they offer fabulous prices on loose diamonds. But the great ones go very quickly so if you're looking to propose head there soon. You won't be sorry.

4
★★★★☆

In searching for an engagement ring we heard great things about The Jewelry Exchange. Being a contemporary girl their settings didn't appeal much to me but they offer fabulous prices on loose diamonds. But the great ones go very quickly so if you're looking to propose head there soon. You won't be sorry.

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2 out of 3 people found this review helpful.

Latest reviews from Citysearch.

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I was so disapointed with this experience. I wanted to purchase an Eternity Ring. There were no large stone rings of this type. I was told I had to special order. I wanted to know if I could then be shown what the diamonds would look like and was told NO. Why would I special order a ring and have no idea what the size of the diamonds would look like? Not what the advertisements had me expect. What a disapointing experience.

1
★☆☆☆☆

I was so disapointed with this experience. I wanted to purchase an Eternity Ring. There were no large stone rings of this type. I was told I had to special order. I wanted to know if I could then be shown what the diamonds would look like and was told NO. Why would I special order a ring and have no idea what the size of the diamonds would look like? Not what the advertisements had me expect. What a disapointing experience.

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I was very pleased with the customer service and I am very happy with my purchase. \r\nMy boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.\r\nLast week we took them to get appraised, since they are ""Guaranteed to appraise for double"" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid. \r\nWe will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are. \r\n

5
★★★★★

I was very pleased with the customer service and I am very happy with my purchase. \r\nMy boyfriend brought me in to pick out a 1-year anniversary present. I wanted earrings, but I wasnt really sure what kind of earrings I wanted. So when we went in on a Saturday it was pretty busy and the guy standing at the front greeted us and gave us a number. I thought that was a little weird, but we looked around for a few minutes before our number was called. I still wasnt sure what exactly I wanted, but the saleslady that was helping us was very patient and helped me narrow down my choices. She told us the differences in the diamonds and finally my boyfriend got me a beautiful pair of stud earrings.\r\nLast week we took them to get appraised, since they are ""Guaranteed to appraise for double"" or whatever and I was pleasantly surprised when they appraised for almost 3x what my boyfriend paid. \r\nWe will definitely shop at the Jewelry Exchange again and I will tell all my friends how great they are. \r\n

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First, let me say that I was willing to ride 2-1/2 hours one way to go to the Jewelry Exchange and I am not fond of riding in city traffic. On Dec 16, 2010, our son told us (dad and I) that he wanted to get his girlfriend an engagement ring for Christmas. We knew instantly where he HAD to go to get it. My husband and I have been married for 29 years and throughout those years we have purchased items from the Jewelry Exchange in Tustin, CA for special ocassions (Wedding Anniversary, Christmas, Birthday, Valentines Day) and we have ALWAYS had a wonderful experience there. They really do set the precedence for Customer Service. Upon entering the store we were greeted and helped by Employee #6652 (Bill Redmond). His knowledge and assistance was invaluable on our quest to find the perfect ring. In a very short period of time we found the perfect ring and then Bill presented the perfect diamond to set in the perfect ring. IT WAS AWESOME! Mr. Redmond put this together for us and I mean to say it was EXQUISITE.... We were pressed for time so we left and returned the next day to pick up the ring. It was ready for us when we got there (just like they said it would be). This was a memory maker for our son and we were glad that the experience (and outcome) was so perfect for him. When he presented the ring to his girlfriend on Christmas morning she was speechless. The ring looks P-E-R-F-E-C-T on her finger. I would like to thank Mr. B. Redmond (Employee #6652) again for everything you did to make our experience at the Jewelery Exchange a wonderful one.

5
★★★★★

First, let me say that I was willing to ride 2-1/2 hours one way to go to the Jewelry Exchange and I am not fond of riding in city traffic. On Dec 16, 2010, our son told us (dad and I) that he wanted to get his girlfriend an engagement ring for Christmas. We knew instantly where he HAD to go to get it. My husband and I have been married for 29 years and throughout those years we have purchased items from the Jewelry Exchange in Tustin, CA for special ocassions (Wedding Anniversary, Christmas, Birthday, Valentines Day) and we have ALWAYS had a wonderful experience there. They really do set the precedence for Customer Service. Upon entering the store we were greeted and helped by Employee #6652 (Bill Redmond). His knowledge and assistance was invaluable on our quest to find the perfect ring. In a very short period of time we found the perfect ring and then Bill presented the perfect diamond to set in the perfect ring. IT WAS AWESOME! Mr. Redmond put this together for us and I mean to say it was EXQUISITE.... We were pressed for time so we left and returned the next day to pick up the ring. It was ready for us when we got there (just like they said it would be). This was a memory maker for our son and we were glad that the experience (and outcome) was so perfect for him. When he presented the ring to his girlfriend on Christmas morning she was speechless. The ring looks P-E-R-F-E-C-T on her finger. I would like to thank Mr. B. Redmond (Employee #6652) again for everything you did to make our experience at the Jewelery Exchange a wonderful one.

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I cannot say enough about how wonderful my experience with the Jewelry Exchange has been. 8 months ago my boyfriend, now fiance, was disgruntled with the high prices of engagement rings and after hearing positive reviews about the Jewelery Exchange, he decided to give it a whirl. He left under the amount he thought he would pay and with an engagement and wedding band. I have been so pleased with my rings and the service that I assisted one of my dear friends with the same purchase this evening. I requested to be assisted by Bill Redman, since this is who my fiance was assisted by. He was amazing. He was not trying to up sale me, and really worked with my price range and needs. Not only did he meet my price range needs, but I also was able to get a ring with high quality. Thank you, Bill Redman. I will refer all my friends who are planning an engagement to you and hope to see you soon when we make any other purchases.

5
★★★★★

I cannot say enough about how wonderful my experience with the Jewelry Exchange has been. 8 months ago my boyfriend, now fiance, was disgruntled with the high prices of engagement rings and after hearing positive reviews about the Jewelery Exchange, he decided to give it a whirl. He left under the amount he thought he would pay and with an engagement and wedding band. I have been so pleased with my rings and the service that I assisted one of my dear friends with the same purchase this evening. I requested to be assisted by Bill Redman, since this is who my fiance was assisted by. He was amazing. He was not trying to up sale me, and really worked with my price range and needs. Not only did he meet my price range needs, but I also was able to get a ring with high quality. Thank you, Bill Redman. I will refer all my friends who are planning an engagement to you and hope to see you soon when we make any other purchases.

.

I've made three different purchases at this location and each time i've gone the service has been great. Bill Redman was knowledgable and helpful. The prices are fair and there was no presure. there was a large selection and i will def. use this location agian.

4
★★★★☆

I've made three different purchases at this location and each time i've gone the service has been great. Bill Redman was knowledgable and helpful. The prices are fair and there was no presure. there was a large selection and i will def. use this location agian.

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My boyfriend and I decided to go to the jewelry exchange on a saturday at around 2 in the afternoon. . We walked in there just wanting to browze, compare prices, and well not really deciding to purchase anything. As we walked into the store there was an employee by the name of Ron. He was just oustanding from the begining of our experience til the end. He showed us all of the different options and variety of diamonds of rings that there was to choose from within every budget and price point. He was very open to answering and informing us of the diamond sizes, cuts, luster, and well everything there is to know. He was very considerate of our Budget as well. As i looked at the rings i wasnt really feeeling any of the styles or traditional style , "" the mounted diamond style with a solitare diamond."" I was actually interested to see if they had a style i saw on the tiffany and & co website. I was interested in finding an embeded style ring/ band with just a solitare diamond. When i told Ron what i was looking for, he took us around the department asking other employees and looking around to see if we could find the band. Long story short Ron and Shervin were able to find a platnum embeded band and placed a diamond in it to show me if that was the style i was looking for. I told them i wasnt interested in the platnum band and wanted a white gold band. They were so awesome that they got us to order the band in white gold,. \r\nBraulio and I walked into this store with no intentions of purchasing anything. These two employees were just super awesome that they made this whole experience pleasant and not intimidating or scary at all. i would definitely refer all my friends here. So on behalf of Braulio and I, Thank you Ron and Shervin!!!!!!

5
★★★★★

My boyfriend and I decided to go to the jewelry exchange on a saturday at around 2 in the afternoon. . We walked in there just wanting to browze, compare prices, and well not really deciding to purchase anything. As we walked into the store there was an employee by the name of Ron. He was just oustanding from the begining of our experience til the end. He showed us all of the different options and variety of diamonds of rings that there was to choose from within every budget and price point. He was very open to answering and informing us of the diamond sizes, cuts, luster, and well everything there is to know. He was very considerate of our Budget as well. As i looked at the rings i wasnt really feeeling any of the styles or traditional style , "" the mounted diamond style with a solitare diamond."" I was actually interested to see if they had a style i saw on the tiffany and & co website. I was interested in finding an embeded style ring/ band with just a solitare diamond. When i told Ron what i was looking for, he took us around the department asking other employees and looking around to see if we could find the band. Long story short Ron and Shervin were able to find a platnum embeded band and placed a diamond in it to show me if that was the style i was looking for. I told them i wasnt interested in the platnum band and wanted a white gold band. They were so awesome that they got us to order the band in white gold,. \r\nBraulio and I walked into this store with no intentions of purchasing anything. These two employees were just super awesome that they made this whole experience pleasant and not intimidating or scary at all. i would definitely refer all my friends here. So on behalf of Braulio and I, Thank you Ron and Shervin!!!!!!

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Beware! They sell poor-quality jewelry and do not stand behind their warranty. View this like buying jewelry on the street.\n\nBetter to find a reputable local jeweler.

1
★☆☆☆☆

Beware! They sell poor-quality jewelry and do not stand behind their warranty. View this like buying jewelry on the street.\n\nBetter to find a reputable local jeweler.

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Great deal. I found a wonderful ring for my mother there. The sales people were helpful. The ring was so much cheaper then if I went somewhere else!!!!!!!!! My mother is very happy with the ring, and we have since been back several times. I love the value and I recommend it to everyone!!!!

5
★★★★★

Great deal. I found a wonderful ring for my mother there. The sales people were helpful. The ring was so much cheaper then if I went somewhere else!!!!!!!!! My mother is very happy with the ring, and we have since been back several times. I love the value and I recommend it to everyone!!!!

Pros: Great Deals. Great pricing

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I decided to visit the jewelry exchange after seeing their commercials all the time. I had been looking for the perfect ring for a while, but my budget didn't seem to be enough anywhere i went. When i walked into the jewelry exchange i was greeted by a nice sales person who showed me exactly what i was looking for, with a much smaller price tag than all the other stores i'd been to. I absolutely love my ring and would recommend anyone looking for a great deal to check it out.

5
★★★★★

I decided to visit the jewelry exchange after seeing their commercials all the time. I had been looking for the perfect ring for a while, but my budget didn't seem to be enough anywhere i went. When i walked into the jewelry exchange i was greeted by a nice sales person who showed me exactly what i was looking for, with a much smaller price tag than all the other stores i'd been to. I absolutely love my ring and would recommend anyone looking for a great deal to check it out.

Pros: Large selection, great deals

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I went there after a friend refered me, with several loose stones that had sentimental value. I didn't know what I wanted to do with them and the designer there came up with an exquite piece using all the stones I brought and the purchase of one small diamond. Now I have a beautiful, unique pendant that not only means a lot to me, but I spent very little money to get it. I get so many compliments when I wear it. Wish they had a store in San Diego County.

5
★★★★★

I went there after a friend refered me, with several loose stones that had sentimental value. I didn't know what I wanted to do with them and the designer there came up with an exquite piece using all the stones I brought and the purchase of one small diamond. Now I have a beautiful, unique pendant that not only means a lot to me, but I spent very little money to get it. I get so many compliments when I wear it. Wish they had a store in San Diego County.

Pros: very reasonable

Cons: far from home

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My girlfriend and I decided to see what they have in the way of engagement rings. We didn't find anything we liked and the person waiting on us was not friendly and didn't smile the whole time. We ended up going to the Los Angeles jewelry district up north. We had an endless choice of jewelers like there were hundreds of them and we found exactly what we were looking for. We got a great deal on a 1 carat diamond ring.

1
★☆☆☆☆

My girlfriend and I decided to see what they have in the way of engagement rings. We didn't find anything we liked and the person waiting on us was not friendly and didn't smile the whole time. We ended up going to the Los Angeles jewelry district up north. We had an endless choice of jewelers like there were hundreds of them and we found exactly what we were looking for. We got a great deal on a 1 carat diamond ring.

Cons: Unfriendly Employees & Not Really Good Deals

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Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was ""look ..I saw your face when you put that last ring on, whats there to think about"" and I looked around this huge place with all those customers and thought to myself ""forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!"" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself.

5
★★★★★

Okay, so maybe I had a bit of an attitude before going in because of some negative things I read on the web so I was wary. We were greeted right away, took their number, I couldn't believe how busy they were, no holiday to account for it. Bottom line, they were very helpful, showed us different rings wirh different diamonds, stayed in our price range and insisted we use their eye piece so we would know about every diamond we looked at. I was still alittle scared, its a big deal spending so much on one item but they actually sugggested we have a seat across the room so we could talk privately. All my fiance could say was ""look ..I saw your face when you put that last ring on, whats there to think about"" and I looked around this huge place with all those customers and thought to myself ""forget those reviews, people only write them when they don't get their way.. and I really DO want that ring!!"" I went home that same day with my dream ring with a bigger diamond and money left over. I told myself that this time I am going to take the time to write about a great experience. A few bad reviews in relation to how busy they were on just one day is nothing...do like we did...check it out for yourself.

Pros: Diamond selection,customer service and best prices

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i ordered a 1/2 carat ring for my wife on Saturday the 20th of December 2008..the lady never called me to let me know that my ring was not coming due to a recalled diamond..and then tried to up the price on a diamond to replace what was recalled i said no due to having to deal with these people...and now i cant seem to get them to refund the money back to my credit card...the order was only placed and not delivered..so now i sit and wait for my money to be refunded to my card or the pending transaction to go away....there service is very very bad if Ur smart don't use jewelery exchange/

1
★☆☆☆☆

i ordered a 1/2 carat ring for my wife on Saturday the 20th of December 2008..the lady never called me to let me know that my ring was not coming due to a recalled diamond..and then tried to up the price on a diamond to replace what was recalled i said no due to having to deal with these people...and now i cant seem to get them to refund the money back to my credit card...the order was only placed and not delivered..so now i sit and wait for my money to be refunded to my card or the pending transaction to go away....there service is very very bad if Ur smart don't use jewelery exchange/

Pros: no pros

Cons: not enough room for all the cons

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I ordered a diamond engagement ring via the Internet. Trust is a very important aspect for any company providing products over the Internet.\r\n\r\nI was actually feeling pretty good about my decision, at least until I called the day before the day was was going to propose. I called to check on the status of my order. I want to make sure that it was on its way, and when I could expect it to be delivered. I reached a lady in customer service. She told me that the diamond I requested was actually sold to someone else before I ordered, and I would not be receiving anything. Well naturally, I went ballistic (wouldn?t you?). She was very nice to listen to my ranting for several minutes. I was obviously very upset. She indicated that you had several stones similar to the one I ordered and this shouldn?t be a problem.\r\n\r\nAfter a few minutes, however, this became a clear this was a problem. They did not have a similar size stone in color and clarity (and price). She identified a small stone she told me was ?very nice? and ?better in quality than the one I ordered?. I really wanted one with the same characteristics (specifically size) as the one I had previously tied to order. This was VERY frustrating. I was still very unhappy. Why? I had to call. No one had the courtesy to call me to let me know about the problem with my order. \r\n\r\nHer boss called me back later, and we had a conversation about ?my? problem. Basically he made a lot of excuses about the situation and told me if I ?didn?t like their solution? I should ?take my business elsewhere? (now that is a very strange customer service approach). One of the other posters said the same thing. Business must be so good that they send customers away, or this is special corporate policy.\r\n\r\nI would be VERY careful with this company ordering online or via phone. The supervisor would not give me his bosses name; always a bad sign.

1
★☆☆☆☆

I ordered a diamond engagement ring via the Internet. Trust is a very important aspect for any company providing products over the Internet.\r\n\r\nI was actually feeling pretty good about my decision, at least until I called the day before the day was was going to propose. I called to check on the status of my order. I want to make sure that it was on its way, and when I could expect it to be delivered. I reached a lady in customer service. She told me that the diamond I requested was actually sold to someone else before I ordered, and I would not be receiving anything. Well naturally, I went ballistic (wouldn?t you?). She was very nice to listen to my ranting for several minutes. I was obviously very upset. She indicated that you had several stones similar to the one I ordered and this shouldn?t be a problem.\r\n\r\nAfter a few minutes, however, this became a clear this was a problem. They did not have a similar size stone in color and clarity (and price). She identified a small stone she told me was ?very nice? and ?better in quality than the one I ordered?. I really wanted one with the same characteristics (specifically size) as the one I had previously tied to order. This was VERY frustrating. I was still very unhappy. Why? I had to call. No one had the courtesy to call me to let me know about the problem with my order. \r\n\r\nHer boss called me back later, and we had a conversation about ?my? problem. Basically he made a lot of excuses about the situation and told me if I ?didn?t like their solution? I should ?take my business elsewhere? (now that is a very strange customer service approach). One of the other posters said the same thing. Business must be so good that they send customers away, or this is special corporate policy.\r\n\r\nI would be VERY careful with this company ordering online or via phone. The supervisor would not give me his bosses name; always a bad sign.

Pros: Prices good

Cons: Customer Service is terrible over phone and online. Can not be trusted to send what was ordered.

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I love the Jewelry exchange in tustin there are a lot of great diamonds for impecable prices. I havent seen beautiful diamonds for this price anywhere else. I went in and was immediately helped and served coffee. I felt very comfortable and not like i was being pressure into jus buying anything. The sales team was very honest to me. i left with a beautiful diamon tennis bracelet

5
★★★★★

I love the Jewelry exchange in tustin there are a lot of great diamonds for impecable prices. I havent seen beautiful diamonds for this price anywhere else. I went in and was immediately helped and served coffee. I felt very comfortable and not like i was being pressure into jus buying anything. The sales team was very honest to me. i left with a beautiful diamon tennis bracelet

Pros: everything

Cons: nothing

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My most recent (one of many) experiences at the Jewelry Exchange was actually much to the contrary of the other reviews I found on this website.\r\n\r\nI was greeted by a very nice gentlemen, who happened to be sharply dressed, right as I walked in the door. He shook my hand, and asked what he, if anything, he could help me with. I told him that I needed some assistance in having my wedding ring worked on. \r\n\r\nMy ring is approaching 20 years old now, and was in pretty bad shape. My wife and I have been married for a long time, and this ring hold immense sentimental value to me \r\n\r\nIt is a yellow gold band with blue sapphires down the middle, and two rows of channel set diamonds on either side of the sapphires. Two or three of the diamonds were missing, and I could tell that a few of the sapphires were beginnng to come loose. The ring was beyond scratched, in every which way you can think of, and the band had become misformed, and no longer formed a perfect circle. \r\n\r\nI was put into contact with another very very polite gentlemen from the repairs department of the store. I explained to him what was wrong with the ring (not that most of it was not apparent to the untrained eye) and explained to him what all I would like done. He told me that it was not a problem, and said that he would have the ring back to me in two working days.\r\n\r\nTwo days later, I got a phone call saying that my ring was ready for pick up. I went to the store, and was again greeted very politely by lobby employees.\r\n\r\nI picked my ring up, and was ABSOLUTELY BLOWN AWAY! It looked brand new! I could still tell it was my ring obviously, but it was completely fixed! Missing diamonds replaced, scratches repaired, and the ring was reformed like the day we bought it! The repair costs were extremely minimal, and it looked great! I just can not say enough! They even put it in a ring box and a bag for me! It was GREAT!\r\n\r\nIf you want to buy gorgeous jewelry, or fix what ya got, this is the place!!!!

5
★★★★★

My most recent (one of many) experiences at the Jewelry Exchange was actually much to the contrary of the other reviews I found on this website.\r\n\r\nI was greeted by a very nice gentlemen, who happened to be sharply dressed, right as I walked in the door. He shook my hand, and asked what he, if anything, he could help me with. I told him that I needed some assistance in having my wedding ring worked on. \r\n\r\nMy ring is approaching 20 years old now, and was in pretty bad shape. My wife and I have been married for a long time, and this ring hold immense sentimental value to me \r\n\r\nIt is a yellow gold band with blue sapphires down the middle, and two rows of channel set diamonds on either side of the sapphires. Two or three of the diamonds were missing, and I could tell that a few of the sapphires were beginnng to come loose. The ring was beyond scratched, in every which way you can think of, and the band had become misformed, and no longer formed a perfect circle. \r\n\r\nI was put into contact with another very very polite gentlemen from the repairs department of the store. I explained to him what was wrong with the ring (not that most of it was not apparent to the untrained eye) and explained to him what all I would like done. He told me that it was not a problem, and said that he would have the ring back to me in two working days.\r\n\r\nTwo days later, I got a phone call saying that my ring was ready for pick up. I went to the store, and was again greeted very politely by lobby employees.\r\n\r\nI picked my ring up, and was ABSOLUTELY BLOWN AWAY! It looked brand new! I could still tell it was my ring obviously, but it was completely fixed! Missing diamonds replaced, scratches repaired, and the ring was reformed like the day we bought it! The repair costs were extremely minimal, and it looked great! I just can not say enough! They even put it in a ring box and a bag for me! It was GREAT!\r\n\r\nIf you want to buy gorgeous jewelry, or fix what ya got, this is the place!!!!

Pros: Great lobby employees, quick turnaround time, great location, easy to find

Cons: none to mention really, I was very impressed

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Thank you for all the reviews, mostly negative...You saved me the gas money and the aggravation of going to that place. I like to hold gold in my hand. I bought a bracelet once and it was HOLLOW super LIGHT. N ice looking and if i ever wanted to sell it, it wouldn't be a problem like something plated.

1
★☆☆☆☆

Thank you for all the reviews, mostly negative...You saved me the gas money and the aggravation of going to that place. I like to hold gold in my hand. I bought a bracelet once and it was HOLLOW super LIGHT. N ice looking and if i ever wanted to sell it, it wouldn't be a problem like something plated.

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I have never been to such a tacky jewelyry store. You must pick a number in order to get help... no number no service! The customer service was horrible!!! There are only a few people are helping at the cases and the rest of the staff is standing around talking. The sales staff are unprofessional and very unfriendly. I was in the store for amost a half hour and was never greeted or even acknowledged by anyone who worked there. Their jewelery is ugly too. A majority of their pieces are outdated and look like something your grandmother would wear. The sparkling jewlery they advertise in their tv commercials look like ugly brown rocks in real life. I would be embarassed to wear one of their pieces. Prices are not much better than you will find in a fine jewelry store. Take your money elsewhere and avoid Tustin Jewelry exchange....not worth the drive!

1
★☆☆☆☆

I have never been to such a tacky jewelyry store. You must pick a number in order to get help... no number no service! The customer service was horrible!!! There are only a few people are helping at the cases and the rest of the staff is standing around talking. The sales staff are unprofessional and very unfriendly. I was in the store for amost a half hour and was never greeted or even acknowledged by anyone who worked there. Their jewelery is ugly too. A majority of their pieces are outdated and look like something your grandmother would wear. The sparkling jewlery they advertise in their tv commercials look like ugly brown rocks in real life. I would be embarassed to wear one of their pieces. Prices are not much better than you will find in a fine jewelry store. Take your money elsewhere and avoid Tustin Jewelry exchange....not worth the drive!

Cons: way too many to list

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I was very disappointed with my visit to the Jewelry Exchange today. I had always heard their ads and drove in from Long Beach. I had loose diamonds( 8 smaller round) and I wanted to look at their gold ring settings. For security purposes, they only allow you to look through the counter glass at the setting assortment. The only problem with that is the intense glare from the overhead store lighting. You have to literally place your head foreward almost over the glass and shadow the top portion to properly see the ring settings. It was ridiculous. I complained and spoke to store personnel and then the store manager. He said that if I did not like the store policy, I could leave. I did just that. I will never go to that store again.

1
★☆☆☆☆

I was very disappointed with my visit to the Jewelry Exchange today. I had always heard their ads and drove in from Long Beach. I had loose diamonds( 8 smaller round) and I wanted to look at their gold ring settings. For security purposes, they only allow you to look through the counter glass at the setting assortment. The only problem with that is the intense glare from the overhead store lighting. You have to literally place your head foreward almost over the glass and shadow the top portion to properly see the ring settings. It was ridiculous. I complained and spoke to store personnel and then the store manager. He said that if I did not like the store policy, I could leave. I did just that. I will never go to that store again.

Pros: Lot of store employees

Cons: Poor customer service - no flexibility

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At first doing business with these jewelers was a pleasant experience. They spent a lot of time helping me select the perfect setting and the perfect diamond for an engagement ring/wedding band. I assume now that they went through all this trouble only to get the sale. This company does not back their products. After about six months a small diamond fell out of the engagement ring setting due to a broken prong. I took the ring back and had the diamond replaced. After 14 months of the purchase another of the small stones fell out of the wedding band due to a broken prong. We had only been married for two months, hence my wife has only been wearing the wedding band for two months, but since the ring was actually purchased more than a year before they refused to replace the stone saying it was out of warranty. They blamed the missing stone on my wife saying she is too rough with it. My wife is a very dainty lady. However, I have spoken with many women since who are not dainty and have not had had a problem with losing stones(they did not purchase from the Jewelry Source.) After hours spent in the store working with suddenly rude and unhelpful salesmen as well as on the phone to their corporate headquarters the small stone was finally replaced. We were told that they would no longer fix the defective ring at their cost after this. Every salesman and everyone at their corporate headquarters are trained to blame defects on the customer. It is almost comical. I would not recommend this jeweler to anyone much less my friends and family. Caveat emptor. Buyer beware.

1
★☆☆☆☆

At first doing business with these jewelers was a pleasant experience. They spent a lot of time helping me select the perfect setting and the perfect diamond for an engagement ring/wedding band. I assume now that they went through all this trouble only to get the sale. This company does not back their products. After about six months a small diamond fell out of the engagement ring setting due to a broken prong. I took the ring back and had the diamond replaced. After 14 months of the purchase another of the small stones fell out of the wedding band due to a broken prong. We had only been married for two months, hence my wife has only been wearing the wedding band for two months, but since the ring was actually purchased more than a year before they refused to replace the stone saying it was out of warranty. They blamed the missing stone on my wife saying she is too rough with it. My wife is a very dainty lady. However, I have spoken with many women since who are not dainty and have not had had a problem with losing stones(they did not purchase from the Jewelry Source.) After hours spent in the store working with suddenly rude and unhelpful salesmen as well as on the phone to their corporate headquarters the small stone was finally replaced. We were told that they would no longer fix the defective ring at their cost after this. Every salesman and everyone at their corporate headquarters are trained to blame defects on the customer. It is almost comical. I would not recommend this jeweler to anyone much less my friends and family. Caveat emptor. Buyer beware.

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