Vca Mission Animal Hospital

It's not about money, it's about service, about people who provide the service. I will bring my dog elsewhere, where we can receive something called GOOD SERVICE.

The most important thing I value in vet care is whether I can completely trust the veterinarian,hospital &staff with my pet's life, that they have our best interest in mind, not only in my pet's health but for me as a customer. I am very happy with Dr. Oba, but not so much with the way I was treated at the reception desk.
I forgot to bring a coupon for one of several items I had done in one appointment-so they said it will be fine if I went home &brought it right back-only to find out when I did, they tacked on another biohazardous material handling fee. I've known about the fee per visit--but mix it with staff saying, "it's fine, just bring the coupon back," you begin to question if they were concerned about you as a customer when you went home &straight back with the coupon & then get charged that fee again, after their encouragement to do so. To my elderly parents, every saving helps, & the coupon was only for $5 to begin with, which staff knew. I just think it would have been courteous & less deceiving if they were encouraging us to go back home for $5 and said "it'll be fine," to have also told us that IT WOULDN'T MATTER to drive home and then back for $5 off only to get $5 added back on. I just had a question whether the coupon could even be applied to the procedure, and I was encouraged to come back with it just to double check . The coupon was non-applicable in the end, which I have NO problem with, but do they just want to nickle and dime you? Do they knowingly direct a new customer to go home to look for that $5 coupon that MIGHT not be applicable? Do they take any opportunity they can to have a reason to charge you that $5 biohazard fee multipe times within hours of that same day?"
We have been extensive clients at other VCA hospitals before (mostly the vca all-care hospital in fountain valley) & have come to associate VCA with the utmost trustworthiness, respect and excellence in customer service as well as with top-of-the-line veterinarians that I came to trust. It is this reason that I was very disappointed in the principle involved in the experience I had yesterday.
Not only did I feel not welcomed that I was at a social-economic status to need to get the best deals & ask for coupons to be applied when possible, but also when one of the other clients in the waiting room was called into the appointment room, one of the staff immediately started to talk to another staff member she was fed up with how that woman had been constantly and frantically checking in every other minute to see if her faxes for her very-ill cat had come in from another vet yet. At vet hospitals, I expect understanding and compassion for pet owners considering pets to be family members & are so concerned about their well-being that they want to verify medical records are transfered over correctly. It was very hard on the ear to have the staff speak in front of other waiting clients and me in the waiting room about being fed up with the act of concerned pet owners.
I do want to include that Dr. Oba is VERY good; I recommend her without hesitance. I also want to add that as a new customer (1st visit was two months ago)that service from staff was good thus far with the exception of my experience yesterday. Furthermore, although I did not catch her name, this is only regarding ONE staff member at the reception desk; the other 4 I encountered that day were wonderful.
I'm not complaining about the biohazard fee, & in fact I can rest assured that this place complies with all safety standards &that my pet will always be handled in the most up-to-scale handling and procedure methods.However, in light of this experience I am forced to feel the need to always be on my toes, to not offend or be looked at with contempt by staff that I need to ask for discounts,keep my guard up to not be taken advantage of esp. with fees or need to scrutinize every undisclosed items charged.

All of the staff, vets, and groomers are great! (There is 1 girl who knows almost everyone by their name-even on the phone) I have been to other vets/groomers, but this has been the one I have been satisfied with. The prices are resonable too. Grooming is only $25.

The staff there is very friendly, so is the vet. I can even call up the vet to update my pet's info. when I told them i would like a trial version of diet food to see if my dog likes it, they even gave me a big bag of diet food for free. The cost seems reasonable too. They usually give you an estimate first. Last time I asked for 10% off first time visit. You have to ask for it!