Orkin Exterminating Company

★★★☆☆
  • 146 N Lake Ave Ste 103

    Pasadena, CA 91101

    Map & Directions
  • 310-276-1486

About Orkin Exterminating Company

Categories
  • Lawn & Garden Services
  • Garden Centers

Home & Garden

Home & Garden
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I had a big bug problem. ie. roaches, ants, and silverfish. The inspector who came out was very friendly and answered all my concerns. He also was very helpful when it came down to getting what I needed and I felt when he left , that i was certainly getting my moneys worth. They are a bit pricey but only by a few dollars over the competitors (4-5 dollars) depending on the company. But I firmly believe you get what you pay for. And with ORKIN it is certainly true. The service i get is outstanding and always prompt. I have now had them for 4 months and my problems have gone a way I continue the service because as my Inspector adviced me it is a good idea to continue the service to take a preventative measure so the bugs do not come back. Orkin in Pasdena is GREAT!!!

5
★★★★★

I had a big bug problem. ie. roaches, ants, and silverfish. The inspector who came out was very friendly and answered all my concerns. He also was very helpful when it came down to getting what I needed and I felt when he left , that i was certainly getting my moneys worth. They are a bit pricey but only by a few dollars over the competitors (4-5 dollars) depending on the company. But I firmly believe you get what you pay for. And with ORKIN it is certainly true. The service i get is outstanding and always prompt. I have now had them for 4 months and my problems have gone a way I continue the service because as my Inspector adviced me it is a good idea to continue the service to take a preventative measure so the bugs do not come back. Orkin in Pasdena is GREAT!!!

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DO NOT EVER USE ORKIN!!!!

I read on this site that orkin has terrible customer service, but does a great job, so I figured I'd give it a try, so long as they took care of the problem. This turned out to be a HUGE mistake because not only did I have to talk to four different, completely unhelpful people who would ask to "call me back" (in Hayward, bay area) every time I gave them a call, the Orkin man had to show up at my apartment TWICE and they still haven't gotten rid of the pest problem.

Not only that, but the "Orkin Man" came with only one canister of PRECOR spray and a dust mask, and spent a total of 15 minutes in my 4-bedroom apartment, which of course did not work. He also came an hour AFTER the four hour time frame in which he was supposed to come. So i had to take an entire day off work to wait for the service (BOTH TIMES!) I also requested to have another person come the second time, but it turned out to be the same guy.

I am debating on whether I should try to dispute the charge, since services were certainly NOT rendered (despite the fact they treated the apartment twice), but now the "one-month guarantee" is definitely over. (And they generally don't schedule another treatment until at least two weeks after the first service-- which means the one month guarantee is completely fictional)

I don't think I will get my money back, or the countless hours and stress I wasted dealing with this purported "number one pest control" company. To say that I am dissatisfied would be a huge understatement, I would advise anyone to spare themselves the trouble and go somewhere else. Having a pest problem is stressful enough without having to deal with such a wildly incompetent company.

1
★☆☆☆☆

DO NOT EVER USE ORKIN!!!!

I read on this site that orkin has terrible customer service, but does a great job, so I figured I'd give it a try, so long as they took care of the problem. This turned out to be a HUGE mistake because not only did I have to talk to four different, completely unhelpful people who would ask to "call me back" (in Hayward, bay area) every time I gave them a call, the Orkin man had to show up at my apartment TWICE and they still haven't gotten rid of the pest problem.

Not only that, but the "Orkin Man" came with only one canister of PRECOR spray and a dust mask, and spent a total of 15 minutes in my 4-bedroom apartment, which of course did not work. He also came an hour AFTER the four hour time frame in which he was supposed to come. So i had to take an entire day off work to wait for the service (BOTH TIMES!) I also requested to have another person come the second time, but it turned out to be the same guy.

I am debating on whether I should try to dispute the charge, since services were certainly NOT rendered (despite the fact they treated the apartment twice), but now the "one-month guarantee" is definitely over. (And they generally don't schedule another treatment until at least two weeks after the first service-- which means the one month guarantee is completely fictional)

I don't think I will get my money back, or the countless hours and stress I wasted dealing with this purported "number one pest control" company. To say that I am dissatisfied would be a huge understatement, I would advise anyone to spare themselves the trouble and go somewhere else. Having a pest problem is stressful enough without having to deal with such a wildly incompetent company.

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Orkin does a good job at exterminating.. but NOT with customer service.. I use the Pasadena branch.. I signed the contract for 1 year of service to get rid of German Cockroaches in my apartment.. The way it should work is first a visit, then another 1 month later, and then service every other month. Well, no one ever told us the date they were coming back, so we were sleeping and never heard the doorbell or any knocking (they must not have tried very hard because I'm a light sleeper and the bedroom is by the front door). They left us a note saying they had done outside treatments for "spiders and ants" (which we have very minor problems, but downstairs - not even near our apartment). When I checked the calendar they had come 22 days after the first visit - not 30 - and no one ever told us the SCHEDULE!! If you can get around these issues.. the extermination really works... We had a HUGE roach population, that had been breeding for almost 10 years and we didn't expect ANY results.. To our surprise, the roachs were nearly gone after only THREE DAYS and by a week we didn't see a single one .. They have since started to come back (because they didn't return for treatment inside) but the good thing is that any time in-between treatments you can basically insist they come again for free and they'll do it.

4
★★★★☆

Orkin does a good job at exterminating.. but NOT with customer service.. I use the Pasadena branch.. I signed the contract for 1 year of service to get rid of German Cockroaches in my apartment.. The way it should work is first a visit, then another 1 month later, and then service every other month. Well, no one ever told us the date they were coming back, so we were sleeping and never heard the doorbell or any knocking (they must not have tried very hard because I'm a light sleeper and the bedroom is by the front door). They left us a note saying they had done outside treatments for "spiders and ants" (which we have very minor problems, but downstairs - not even near our apartment). When I checked the calendar they had come 22 days after the first visit - not 30 - and no one ever told us the SCHEDULE!! If you can get around these issues.. the extermination really works... We had a HUGE roach population, that had been breeding for almost 10 years and we didn't expect ANY results.. To our surprise, the roachs were nearly gone after only THREE DAYS and by a week we didn't see a single one .. They have since started to come back (because they didn't return for treatment inside) but the good thing is that any time in-between treatments you can basically insist they come again for free and they'll do it.

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