The service is atrocious. Went for a romantic, indulgent birthday dinner. Upon arrival, with a reservation, the dining room was empty, yet we were seated near the bathroom! Our move request was denied claiming the other tables were reserved well, what about our reservation? Perhaps we appeared too young to afford the meal? In fact, the before mentioned tables remained vacant until the last 15 mins. of our meal. The service was barely a 2 star no proper presentation with a verbal description of the food, no checking in with the diners, etc. The camels back was broken when the wrong dessert to the birthday person. When this error was politely pointed out to the waiter, he argued & claimed that was the ordered dessert. After many requests, the busboy finally brought a menu to confirm which dessert was ordered and the wrong one had been brought. Without apology the wrong dessert plate was snatched up by the waiter and after some delay, finally replaced with the correct dessert. Despite his terrible behavior the waiter was still paid a generous, underserved gratuity.
After a letter was sent to the owner describing the above incident, a gift certificate for 2 was mailed with an apology. The service was the same awful, barely 2 star. On a slow night, we were seated by the kitchen instead of the bathroom. In fact, the service was even worse this time. The female server tipped a dessert plate, spilling the sticky sauce all over my companions suit jacket. She didnt bother with him but spent her efforts on the older folks at the next table who didnt get a drop on them. Shed been fawning over them all night while ignoring us. NOT WORTH THE $$$$ with many other high caliber restaurants in SF. NEVER AGAIN.
Pros: none
Cons: service