Guardsman Furniture Pro

In a computer generated world, this company does not seem to know how to use the internet. They do not have a customer service email and all claims have to be sent by snail mail. It takes forever and a day to get any one to respond back and frankly, they ruined my sectional and I am still trying to get them to resolve the issue. It has been over 9 months!

Posted 09/29/08 | Report Abuse

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Hello.
The last Review comes as a big surprise to me. I work for a high end furniture company and I have been using Dale from Guardsman Furniture Pros for years. Dale has always met our expectations and has always executed wonderful, fast and affordable work. I have received nothing but great reviews whenever I follow up with my clients and I highly recommend Dale to anyone. His service is great and he is a sweet and polite man who knows what he is doing and gets the job done right the first time.
Thanks for everything dale. Keep up the good work!!

Posted 06/26/08 | Report Abuse

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After reporting a accidental tear in our leather, it took more than 2 months to get an appointment. But the worst part is the quality of the job. The techinician just glued the torn piece and painted over it. The patch is so clearly visible that I could have done a better job with a $10 kit from home depot instead of spending $200 for a $1300 sofa. The customer service is also horrible and it is a pain to talk to them.

Please note, they are not like an automible insurance company where you expect the damage will not be seen after a repair. Guardsman agree that they just do a repair job which is nothing more than patch job

Posted 05/04/08 | Report Abuse

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