Scott Robinson Honda

I spent months shopping for a used car in the South Bay--literally. I've spoken with used-car sales reps from just about every car dealership in the area. The sales people at Scott Robinson were the least dishonest and least sleazy out of all of them. They weren't perfect, but they were the only dealership that I actually didn't mind returning too. For a dealership that sells used cars, I think that says a lot.

The sales process went pretty quickly with minimal negotiation. We settled on a price that was close to what Edmunds said I should pay very fast. The only part of the sales process I didn't like was the "extended warranty" business, which took the majority of the time while I was there, just to get them down to a price where the cost/benefit resembled something sensible. In retrospect, if I had refused it that would have been it and we would have moved on. But once I "bit" it was the whole "let me speak with the manager" all over again.

I'm writing this review because I came back to Scott Robinson 30 days after I bought the car with some complaints about rattles near the glove box and some interior trim that was starting to come off. It wasn't an issue for them. Without even looking me up they said they'd take care of it and wrote me up a voucher for their repair department, which I can use when I come back in two months for the free oil change I got with the car. I was really surprised.

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I am so pleased with the great service I get at Scott Robinson Honda in
Torrance. I am lucky to have people like Sherry Garey & Lyle Ota, Eric
Bolstad, Cecilia Sauer, and Kevin Forsythe that take such good care of me
and my car. I recently had a problem with a low pressure tire light. I
am planning on driving several hundred miles during the Thanksgiving
holiday & do not want to worry about problems with my tires. I contacted
Sherry Garey, as I always do, at Scott Robinson Honda, she made
arrangements to take care of my car right away. She and Lyle Ota made sure
the car was safe to drive and even had it sparkling clean and ready to go
in a short time. Cecilia Sauer also had a hand in this making sure the car
was taken in earlier in the day.

I love the fact when I call Sherry, she has the team of people at Scott
Robinson that all work together to get the job done, they all compliment
each other. That is called teamwork and Scott Robinson has it.

These people and others always make sure I feel safe in my car, make me
feel my problem & safety is important to them as well, and go beyond what
is asked of them. I continue to recommend Scott Robinson Honda to my
family and friends.
Call and ask for Sherry Garey next time you want to schedule service ! I am
sure Lyle & Kevin, and others will be happy to assist you too !
Janet Belk

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I have a 2001 Honda Insight with only 58k mi under full warranty. Originally in Oklahoma I took my car in for a starter clutch replacement making sure everything was 100% before my drive out to LA. After being there a few days it looked like it was leaking but only a drop overnight so I looked and figured it was an axle. I took the car to Scott Robinson and they looked agreed it had to be from the prior service but not having done it they would have to charge me on the warranty, no problem Bob Howard Honda in Oklahoma called and reimbursed me the money (about 70$).

Upon returning to Oklahoma my mom who lives in LA picked up the car and complained of noises related to the front of the car being in great shape I first thought surely nothing could be wrong it was just checked. Suprisingly after a day or two she was still complaining so I told her it had to be the axle from the description so take it back and have them double check it. Apparently the axle was a special order part that took a couple weeks to get so instead of telling her they broke the joint when they replaced the seal they just returned the car thinking she wouldn't notice. So originally the car just had a seal that just didn't seat perfectly it happens no ones fault but I drove it halfway across the country with no noise so the axle was good.

They tried to charge my honda deductible on my ext warranty to fix the axle!!! Eventually with a little bickering they did fix it free of charge after another few mechanics there looked at it one of which had the guts to admit it had to be because of the work performed as it would not have made it 1500+ miles on a bad axle.

What kind of dealership sends a car out on the road with a bad axle especially when its a front wheel drive car?

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I own a 2002 CR-V and have used Scott Robinson for service for most of time. There was a time when I didn't use them because of issues I had with the previous team in the service department. Over the last few years I have had great service. An error was made while replacing a sensor which caused a transmission failure and the team apologized and bottom line is my car was repaired. Johnny and Lucas are the best service advisors ever. We are now considering buying another car Scott Robinson Honda is my dealer of choice!

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We have had an on-going problem with Aaron (Sales Manager) and filed a complaint to American Honda Motor Corp. After a formal complaint was filed, we waited a couple of weeks to see if someone from Scott Robinson Honda would call us. No one called. The problems that we had were paint on the front hood cracking, tires that needed replacing after only 2,000 miles and what we thought was a rust spot, which ended up being a poor job on a paint-less repair done by someone before we bought the car. Aaron would not even look at the car and said that we probably changed the tires and did the paint-less repair ourselves. At the time of sales, I asked for new tires several times, but the salesman and his manager said that there were no problems with the tire. Whenever we took the car in, Aaron, sales person and service personnel would tell us, there is no one at the body shop. After waiting a couple of weeks I tried to call Aaron last week and they said that he was not in and would not be in until Thursday. I called on Thursday and left a message. He returned my call when I was out on Friday and I tried to call back. They told me that he was out on Thursday and had already gone home that day. Since the body shop was not open on the weekend, I called on Monday (they told me he should be in). I called Monday and he was out again.
So I decided to drive to the dealer on Monday and talk to someone. I was greeted by Chris Carlson, Sales Manager, and he immediately asked me what the issues were and went to my car to look at the problems. With just one look and without hesitation, he said that he would replace all the tires and saw the problems on the hood of the car. We went to the body shop and looked at the paint with Art Herrera and the painter. There seemed to be some reaction with the primer and the paint, so they said that they would strip it and repaint it. Chris asked when can I leave the car to have the work done. We took it in the next day and we got the car back today with the repairs. My daughter is a happy camper now. Kudos to Chris and Art for great customer service. Our family appreciates it when people dealing with customers, know what customer service is.
People in sales, especially managers, should have an attitude that the customer is right, instead of trying to degrade them. Without customers there would be no sales.
Once again, thank you Chris and Art!

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we were in and out with our new Fit Sport with nav system in orange revolution metallic in less than an hour and a half. we'd settled on a price via internet and phone before arriving, and were never once pressured into anything. it was simple and easy, and every person with whom we interacted was friendly and not at all pushy. world class, indeed.

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I have owned various Hondas over the course of over 25 years. I have always been happy with the service at Scott Robinson Honda due primarily because of Darin Ishitani and Tom Edwards. They have the utmost respect and professionalism for their clients. They are sensitive to the needs and concerns
of what concerns me in dealing with my car(s). Furthermore, I truly believe I can trust them because I have entrusted my car and safety into their hands. So, even if they don't physically work on changing the oil in my car, for example,I know they will place the best mechanic on my car, and will check on their work.
This gives me piece of mind. Darin and Tom both make a great team in helping make Robinson Honda a success.

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I am writing to talk about the always excellent customer service I receive from the service department at Scott Robinson Honda. I have been a loyal Honda owner for over 18 years and plan on continuing that tradition. I owned 1 used Honda vehicle and then went on to buy 3 brand new Honda vehicles most recently a 2008 Honda Odyssey. No matter what my problem may be or if it's just a regularly scheduled maintenance, I always get wonderful customer service and my car is always ready when promised. The service manager Darin Ishitani has personally taken care of me and my Honda needs over the years and I trust him to make sure things are done correctly and efficiently. As a woman it is sometimes hard to trust mechanics and service people because you always wonder if they are giving you the run around trying to get you to spend money unnecessarily. I never worry with Darin or his team of mechanics and other service advisers, I know that I will always be well taken care of. Whenever someone asks me if I know a good place to take their car, I always tell them about the service department at Scott Robinson Honda. Ask for Darin, he'll make sure you're always well taken care of!! Thanks again Darin for everything you do for me and my family!!!

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We recently purchased a new Pilot and the entire experience has been terrific. The sales process was smooth and the service dept has been extremely friendly/helpful. But most of all, they went above and beyond to help us deal with the bank holding our old car's lease. The bank sent us a huge bill trying to squeeze more money out of us even after we satisfied our lease obligations...Scott Robinson wrote a check and made it go away. We look forward to many years as Scott Robinson customers!

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This is a positive review for Scott Robinson Honda along side a negative review of Honda key fob policy.

I have a pair of key fobs for my Honda Pilot; both required a new battery. Opening up either one to replace the battery myself proved very difficult as the screw is very small, requiring a perfect-fit micro screwdriver. Both screws stripped easily. Compounding the difficulty in removing the screw is the liquid "lock tight" used to practically weld the teeny-tiny screw in place.

After unsuccessful visits to the dealer where the vehicle was purchased (who told me "We do not have the necessary tool to install the battery", to which I replied "And you believe your customers do?"), two Radio Shacks and a local electronics store (Signal Electronics), I ventured to Scott Robinson Honda.

Johnny Chan (hoping I remember the last name correctly) and his son Lucas not only helped me to resolve the problem, Johnny acknowledged the policy could be better. He showed me the screwdriver he had specifically invested in to deal with the issue of key fob dead batteries, and also shared that this was not the first time a customer had gone through a great deal of time and effort (and frustration) to resolve such a minor issue as a dead or dying battery in A. Key. Fob. Since one of the key fob screws was stripped, they scavenged one from a key fob they had on hand.

Honda's policy appears to be: let the customer wreck the key fob in trying to get it open so a new one is then required for purchase. Whether or not this is by design or incompetence remains to be seen.

Kudos to Johnny and Lucas for stepping up and Doing The Right Thing versus strictly embracing an obviously flawed policy that runs counter to Honda's typically solid customer service.

Five stars for Johnny and Lucas. Zero for Honda policy absurdity.

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I cannot believe the body shop and service department are at the same place but are so opposite. I have had absolutely no problems from the first day I took my car for servicing with Henderson NV frames on my car. They treated me like I had purchased from them. It is wonderful. Then....I had an accident and they kept giving me wrong days that my car would be ready. When I went to pick up my car (finally...but hey I would rather it be done right), the windshield wipers (front to back and washer) were wired incorrectly, but did not notice that until late. I was at the cashier in the body shop and she turned to my stress my service adviser and asked if I owed anything and he said I did not. Great, I got my car repaired and the insurance must have covered all of it. Well, three months later they are calling me who has a paid in full receipt and they are wanting me to pay $500, my deductible even though they said no charge. They had the nerve to tell me that if it is not paid by the end of the week they were going to haul me to court to retrieve the money. With my paid receipt I nearly did go along with that, but if the court asked where my proof of payment was to back up the receipt, I would lose. Well, I gave in for their mistake and paid them the money. The service drive is so different. They are genuine and won't push you for a service that you don't need. In fact I was told my next service I need new tires so at least that is not a surprise to me when I bring my car back. It is a 2004 so I guess it is due for tires. However, back to the body shop. This is why they get satisfactory because I want to give 1 star (unsatisfactory) but the service drive gets 5 star (world class) so I have to average out (5 + 1 star = 6 star divide by 2 is 3 star)

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I just purchased a 2009 Honda accord ex-l V6 coupe from Scott Robinson Honda. I got the price I wanted and the accessories I needed. The salesman was absolutely the best. And to top it off they didn't have the color I wanted and they got it for me within the time I was at the dealership. It didn't take long at all. The salesman was on top of his game. He listened to all my needs and made it the best experience I have ever had.I spoke to the salesman and he said that I can put his name and # on here if any of you would like to call and set up a time to see a car whether its preowned or new. Cory Delperdang(310)-345-2484 cellScott Robinson Honda

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I been buying cars for years and years and I have got to say this was the best experience I had. I been shopping around for cars because my current lease was up on my car so I decided to shop early. I was at other dealerships and told them my situation and they turned their shoulder away as soon as I told them i was not going to buy today. So I decided to give honda a try and met with Kevin my salesman. I told him my situation and he was very understanding and was still willing to help me and show me the features of accords. He took his time and did not rush me or ask me if I was buying today etc..after a month later I decided to come back and buy the car from Kevin. He was not pushy, very thourough with the lease numbers and very proffesional and knew his product knowledge ALOT. I would definatly reccomend him to any of my friends and family.

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I had my vehicle in for service due to a sticking power window and intermittent dash light problems. After the car was in for a few days, as they also checked the transmission, they assured me that the issues had been resolved.

I picked up my car in the evening and the next day I noticed that my window was rolling up very slowly, it eventually froze and would only move after waiting a minute. To make matters worse, the car wash noticed that the carpet trim on the floor was not tucked in properly and other pieces of interior were misaligned.

For having the car in as long as I did, I would expect that it would be put back together correctly. A bit sad that there were no quality checks to make sure the work was performed correctly. Needless to say, another Honda dealer was able to remedy the problem the same day and my window works fine, the carpet is also nicely tucked back into place as well.

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I went into purchase a car for my wife's birthday and bought an '08 Honda Accord. I knew what car I wanted and I was in-and-out in 30 minutes which was unheard of in my experience of purchasing a new car. The salesmen even delivered the car to my wife's surprise birthday party...I couldn't have asked for a better experience. I highly recommend Scott Robinson Honda for your next vehicle. Thanks again Sales Department for a wonderful experience.
Sincerely,
Barry

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Just bought car # 7 it was as always a wonderful experience in and out in no time. Our expectations were met above and beyond when we walked in the door they still remember our names and where we live. I would and do recommend Scott Robinson to anyone looking to buy a car. Thanks guys see you in a few years.

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I have purchased several cars from Scott Robinson with good price and results to date. HOWEVER, yesterday I had my car towed in with what was supposed to be a minor repair in the axle area. They gave me a 2 hour estimate to fix the problem. Six hours later, after 2 phone calls (one of which said the mechanic had the car out for a trial run), I came in to see what was happening. My car had not been looked at and "Alex" told me they were too busy and became somewhat rude. I waited another hour and went to the service manager who was quite abrupt and went to check. He said it had more damage then they thought and had to order a bolt which would take 2 more days. I explained that If they had given me a real time frame, I would have gone to work and made arrangements for a car or a ride. The service manager did not want to listen to my problem nor apologize for the incorrect information. After all these years, I will NEVER go back to be treated so rudely. Bad day for service? Not my problem.

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Had a similar negative experience with them regarding a trade and a lack of follow up when I called with questions. If the GM does not like bad reviews he needs to get his house in order and become more of aware of what is going on there. Prime example of a distributor living off the brand name which allows them to succeed in spite of their dodgy ways. Can't do business with a dealer who would rather sit back and react to complaints vs proactively preventing them in the first place.

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Saw car specially advertised on the internet. Went in with intentions of buying car if test drive went well which it did Mentioned possibly trading car in offered 5 grand less than condition of car by KBB. Basically added 5K to the price of their car and negating the 5 K in cash I was going to put down. Claimed KBB is BS though they advertise it on their cars. Go to Cars Direct if you want to buy a car, you skip the salesman and go directly to the fleet manager. Oh btw went to another dealership got what I was asking for and bought a lexus that is worth more at a better price

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I have bought 3 cars from here and what impresses me most is that most of the same people that worked there 9 years ago when I bought my first car are still working there. In a business were most people are there less then a year or two, it is nice to see the same faces everytime I go back. When ever I have needed anything they have always treated me like a king. Trust me, if you want a Honda you need to give the guys at Scott Robinson a shot before you go anywhere else. You will not regret it. Make sure you ask for Vic or Chris (sales managers) these guys are second to none in customer service! They treat you like you are related to them!

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I bought my 2000 Honda Accord at this place, and the car has treated me well ever since (despite how much I've torn into the car). The sales people and the mechanics are always friendly. I've never had a bad experience. One time they were taking an extra long time to repair my car, so they offered to pay for a rental for three days, which was a real bargain. Also, they take full responsibility for anything that's wrong with the car after they've fixed it. I would go here to buy another Honda, without a doubt.

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I bought my 2007 Civic Si from this dealer and they have been absolutely amazing. Whenever I need their help they are right there. I am familiar with the GM Eric B. as well and he is the nicest most helpful General Manager you will ever meet. I'd also like to thank Mike Barley, my sales guy! Thanks guys! I will never go anywhere else!

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I have worked at this dealership for over 20 years. I started in the Service Department and have now been the General Manager for 5 years. It troubles me to read the couple of negative postings especially since they never bothered to contact me to share their concerns. What defines a business is how they handle the customers who are not happy. I promise you if I had been given a chance to address ther concerns then their reviews would have been different. If you think we don't care or don't bother to research what customers think of our dealership then you obviously don't know us. It is all too easy to hide behind a computer. Next time step up and make a phone call to someone who will make a difference.

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I had the same experience as Roger D. (see his review below). Jim Maxwell, the manager, was rude and arrogant. He failed to return numerous calls, so I had to go there in person to speak with him. I would rather drive 30 extra miles to a different Honda dealership, rather then deal with that jerk. I just learned that two of my friends in Palos Verdes also had the same experience with Jim Maxwell in the past.

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I got aquote online from Vic Simonian, I got financing approved over the phone in one minute. I picked up my car and was out of the dealership within 40 minutes. First class service, I never expected anything like this from a Los Angeles dealership,

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LOVE THIS PLACE!! I HAVE 2 CARS FROM THEM AND WILL CONTINUE TO BUY ALL MY CARS FROM SCOTT ROBINSON HONDA. WONDERFUL CAR BUYING EXPERIENCE. I HAD THE PLEASURE OF MEETING JIM MAXWELL AND VIC SIMONIAN AND HAD THE SMOOTHEST CAR BUYING EXPERIENCE EVER. I WAS IN AND OUT WITHIN ONE HOUR. EVERYONE AT THIS STORE IS FRIENDLY AND WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS.....I HAVE RECOMMENDED SCOTT ROBINSON TO ALL MY FAMILY AND FRIENDS!!!!!!!!!!!!

PROS: GREAT STAFF, BEST PRICE, OUTSTANDING CUSTOMER SERVICE
CONS:

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I have now just purchased my 12th car from Scott Robinson Honda and would never go anywhere else. Scott Robinson Honda has a wonderful staff of years that are truly concerned with the best interest of the customer. They have wonderful deals for both first time customers and life customers like myself. I have never worked with such kind, friendly, honest people in any other car dealer establishment in my life. Every time I have purchased a car from them it has been the fastest, easiest transaction. Sales to Service to the Parts department have been wonderful. They always go out of their way to make sure that their customers are helped and happy.

PROS: caring staff, great deals, life long relationships with clients
CONS:

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I have bought 3 cars from Scott Robinson Honda and would recommend them to everyone that is looking for a New Honda or used car. Honest, friendly&sincere

PROS: Huge selection, friendly staff, fast, great customer service
CONS:

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I have had a bad experience at the Scott Robinson Honda dealership. I bought a Pre-Certified Used Vehicle from Scott Robinson Honda over a year ago. Right after I got my car it had serious issues that I tried to have them fix. The sales manager had an attitude problem and my phone calls to the general sales manager were never returned. I wouldnt recommend this dealership to anyone.

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Scott Robinson Honda is a pretty good Honda dealership. I have been in their lot a couple of times and the salespeople are okay. They sell new and Honda certified pre-owned vehicles as well. They have a pretty good selection of vehicles on their lot and they do try to work with you to give you a good price.

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Scoot Robinson Honda has a very very big selection of choice Honda cars. The prices are always very good and it's pretty easy to get a good deal on the cars. Very friendly service, and a great brand of cars to buy.

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