Scott Robinson Honda

I had my vehicle in for service due to a sticking power window and intermittent dash light problems. After the car was in for a few days, as they also checked the transmission, they assured me that the issues had been resolved.

I picked up my car in the evening and the next day I noticed that my window was rolling up very slowly, it eventually froze and would only move after waiting a minute. To make matters worse, the car wash noticed that the carpet trim on the floor was not tucked in properly and other pieces of interior were misaligned.

For having the car in as long as I did, I would expect that it would be put back together correctly. A bit sad that there were no quality checks to make sure the work was performed correctly. Needless to say, another Honda dealer was able to remedy the problem the same day and my window works fine, the carpet is also nicely tucked back into place as well.

I went into purchase a car for my wife's birthday and bought an '08 Honda Accord. I knew what car I wanted and I was in-and-out in 30 minutes which was unheard of in my experience of purchasing a new car. The salesmen even delivered the car to my wife's surprise birthday party...I couldn't have asked for a better experience. I highly recommend Scott Robinson Honda for your next vehicle. Thanks again Sales Department for a wonderful experience.
Sincerely,
Barry

Just bought car # 7 it was as always a wonderful experience in and out in no time. Our expectations were met above and beyond when we walked in the door they still remember our names and where we live. I would and do recommend Scott Robinson to anyone looking to buy a car. Thanks guys see you in a few years.

I have purchased several cars from Scott Robinson with good price and results to date. HOWEVER, yesterday I had my car towed in with what was supposed to be a minor repair in the axle area. They gave me a 2 hour estimate to fix the problem. Six hours later, after 2 phone calls (one of which said the mechanic had the car out for a trial run), I came in to see what was happening. My car had not been looked at and "Alex" told me they were too busy and became somewhat rude. I waited another hour and went to the service manager who was quite abrupt and went to check. He said it had more damage then they thought and had to order a bolt which would take 2 more days. I explained that If they had given me a real time frame, I would have gone to work and made arrangements for a car or a ride. The service manager did not want to listen to my problem nor apologize for the incorrect information. After all these years, I will NEVER go back to be treated so rudely. Bad day for service? Not my problem.

Had a similar negative experience with them regarding a trade and a lack of follow up when I called with questions. If the GM does not like bad reviews he needs to get his house in order and become more of aware of what is going on there. Prime example of a distributor living off the brand name which allows them to succeed in spite of their dodgy ways. Can't do business with a dealer who would rather sit back and react to complaints vs proactively preventing them in the first place.

Saw car specially advertised on the internet. Went in with intentions of buying car if test drive went well which it did Mentioned possibly trading car in offered 5 grand less than condition of car by KBB. Basically added 5K to the price of their car and negating the 5 K in cash I was going to put down. Claimed KBB is BS though they advertise it on their cars. Go to Cars Direct if you want to buy a car, you skip the salesman and go directly to the fleet manager. Oh btw went to another dealership got what I was asking for and bought a lexus that is worth more at a better price

I have bought 3 cars from here and what impresses me most is that most of the same people that worked there 9 years ago when I bought my first car are still working there. In a business were most people are there less then a year or two, it is nice to see the same faces everytime I go back. When ever I have needed anything they have always treated me like a king. Trust me, if you want a Honda you need to give the guys at Scott Robinson a shot before you go anywhere else. You will not regret it. Make sure you ask for Vic or Chris (sales managers) these guys are second to none in customer service! They treat you like you are related to them!

I bought my 2000 Honda Accord at this place, and the car has treated me well ever since (despite how much I've torn into the car). The sales people and the mechanics are always friendly. I've never had a bad experience. One time they were taking an extra long time to repair my car, so they offered to pay for a rental for three days, which was a real bargain. Also, they take full responsibility for anything that's wrong with the car after they've fixed it. I would go here to buy another Honda, without a doubt.

I bought my 2007 Civic Si from this dealer and they have been absolutely amazing. Whenever I need their help they are right there. I am familiar with the GM Eric B. as well and he is the nicest most helpful General Manager you will ever meet. I'd also like to thank Mike Barley, my sales guy! Thanks guys! I will never go anywhere else!

I have worked at this dealership for over 20 years. I started in the Service Department and have now been the General Manager for 5 years. It troubles me to read the couple of negative postings especially since they never bothered to contact me to share their concerns. What defines a business is how they handle the customers who are not happy. I promise you if I had been given a chance to address ther concerns then their reviews would have been different. If you think we don't care or don't bother to research what customers think of our dealership then you obviously don't know us. It is all too easy to hide behind a computer. Next time step up and make a phone call to someone who will make a difference.

I had the same experience as Roger D. (see his review below). Jim Maxwell, the manager, was rude and arrogant. He failed to return numerous calls, so I had to go there in person to speak with him. I would rather drive 30 extra miles to a different Honda dealership, rather then deal with that jerk. I just learned that two of my friends in Palos Verdes also had the same experience with Jim Maxwell in the past.

I got aquote online from Vic Simonian, I got financing approved over the phone in one minute. I picked up my car and was out of the dealership within 40 minutes. First class service, I never expected anything like this from a Los Angeles dealership,

LOVE THIS PLACE!! I HAVE 2 CARS FROM THEM AND WILL CONTINUE TO BUY ALL MY CARS FROM SCOTT ROBINSON HONDA. WONDERFUL CAR BUYING EXPERIENCE. I HAD THE PLEASURE OF MEETING JIM MAXWELL AND VIC SIMONIAN AND HAD THE SMOOTHEST CAR BUYING EXPERIENCE EVER. I WAS IN AND OUT WITHIN ONE HOUR. EVERYONE AT THIS STORE IS FRIENDLY AND WILLING TO GO THE EXTRA MILE TO HELP CUSTOMERS.....I HAVE RECOMMENDED SCOTT ROBINSON TO ALL MY FAMILY AND FRIENDS!!!!!!!!!!!!

PROS: GREAT STAFF, BEST PRICE, OUTSTANDING CUSTOMER SERVICE
CONS:

I have now just purchased my 12th car from Scott Robinson Honda and would never go anywhere else. Scott Robinson Honda has a wonderful staff of years that are truly concerned with the best interest of the customer. They have wonderful deals for both first time customers and life customers like myself. I have never worked with such kind, friendly, honest people in any other car dealer establishment in my life. Every time I have purchased a car from them it has been the fastest, easiest transaction. Sales to Service to the Parts department have been wonderful. They always go out of their way to make sure that their customers are helped and happy.

PROS: caring staff, great deals, life long relationships with clients
CONS:

I have bought 3 cars from Scott Robinson Honda and would recommend them to everyone that is looking for a New Honda or used car. Honest, friendly&sincere

PROS: Huge selection, friendly staff, fast, great customer service
CONS:

I have had a bad experience at the Scott Robinson Honda dealership. I bought a Pre-Certified Used Vehicle from Scott Robinson Honda over a year ago. Right after I got my car it had serious issues that I tried to have them fix. The sales manager had an attitude problem and my phone calls to the general sales manager were never returned. I wouldnt recommend this dealership to anyone.

Scott Robinson Honda is a pretty good Honda dealership. I have been in their lot a couple of times and the salespeople are okay. They sell new and Honda certified pre-owned vehicles as well. They have a pretty good selection of vehicles on their lot and they do try to work with you to give you a good price.

Scoot Robinson Honda has a very very big selection of choice Honda cars. The prices are always very good and it's pretty easy to get a good deal on the cars. Very friendly service, and a great brand of cars to buy.