Kragen Auto Parts

★★★★★
  • 548 Grass Valley Hwy

    Auburn, CA 95603

    Map & Directions
  • 530-823-1177

Automotive

Automotive
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4.5 2
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I purchased a life time warranty starter from this store about two years ago. My 1994 F-150 eats starters, don't why but it does. The started worked fine until one day last week. While being many miles from the nearest service, the starter would not work. I checked the battery and tried a jump but the starter still would not work. As a last resort I banged on the starter with a wrench. This must have loosened something up because the starter then worked. I rushed back to the store, leavening my truck running, to claim a replacement part. I was immediately treated by store staff as If I concocted the story just to get a new starter. Subsequently, they put the old starter, after purchasing a new starter, on the test. They said the starter was perfect. Well Gee, was it my imagination that the starter didn't work and my feeling of being stuck many miles from service. The unfriendly staff said was company policy to refuse warranty when the test. I can see that the customer is never right at this store. Buyer beware. .

4
★★★★☆

I purchased a life time warranty starter from this store about two years ago. My 1994 F-150 eats starters, don't why but it does. The started worked fine until one day last week. While being many miles from the nearest service, the starter would not work. I checked the battery and tried a jump but the starter still would not work. As a last resort I banged on the starter with a wrench. This must have loosened something up because the starter then worked. I rushed back to the store, leavening my truck running, to claim a replacement part. I was immediately treated by store staff as If I concocted the story just to get a new starter. Subsequently, they put the old starter, after purchasing a new starter, on the test. They said the starter was perfect. Well Gee, was it my imagination that the starter didn't work and my feeling of being stuck many miles from service. The unfriendly staff said was company policy to refuse warranty when the test. I can see that the customer is never right at this store. Buyer beware. .

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My battery died and I came here to buy a new one after I got a jump. I purchased the battery and the man that rang me up installed it for me. It was very nice of him to do since I would have had no clue how to do it.

PROS: World Class Customer Service
CONS: none what so ever

5
★★★★★

My battery died and I came here to buy a new one after I got a jump. I purchased the battery and the man that rang me up installed it for me. It was very nice of him to do since I would have had no clue how to do it.

PROS: World Class Customer Service
CONS: none what so ever

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Editorial from

California chain targets DIY customers with part replacements, air compressors, creepers and repair manuals. Also sells go-carts, halogen headlights and more.

 

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